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1. 发明申请

US20080300950A1 Chronicling for Process Discovery in Model Driven Business Transformation 失效
标题翻译：在模型驱动的业务转型中追求过程发现
公开(公告)号：US20080300950A1
公开(公告)日：2008-12-04
申请号：US11756482
申请日：2007-05-31
申请人： Kumar Bhaskaran , Santhosh Babu Kumaran , Gopal Sarma Pingali , Maja Vukovic
发明人： Kumar Bhaskaran , Santhosh Babu Kumaran , Gopal Sarma Pingali , Maja Vukovic
IPC分类号： G06F9/46
CPC分类号： G06Q10/06 , G06Q10/0633 , G06Q10/06393
摘要： An electronic chronicling method and system that automatically captures, stores, and organizes various aspects of business processes in real-time. The system allows different role players to analyze, mine, and share selected performance metrics of business processes in the context of various measures involved, including users, systems, applications, processes, etc. The system enables users to analyze and utilize sortable performance metrics with varying degrees of specificity and detail. This analysis and utilization provides an efficient means for the real-time streamlining and optimization of business processes.
摘要翻译：一种实时自动捕获，存储和组织业务流程各个方面的电子记录方法和系统。该系统允许不同的角色角色在包括用户，系统，应用程序，流程等在内的各种措施的背景下分析，挖掘和分享业务流程的所选性能指标。该系统使用户能够分析和利用可排序的性能指标不同程度的特异性和细节。这种分析和利用为业务流程的实时精简和优化提供了有效的手段。

2. 发明授权

US08291319B2 Intelligent self-enabled solution discovery 失效
标题翻译：智能自助解决方案发现
公开(公告)号：US08291319B2
公开(公告)日：2012-10-16
申请号：US12549644
申请日：2009-08-28
申请人： Huajing Li , Gopal Sarma Pingali , Maja Vukovic
发明人： Huajing Li , Gopal Sarma Pingali , Maja Vukovic
IPC分类号： G06N3/12 , G06N5/02 , G06N5/00 , G06F3/048 , G06F17/00 , G06F17/30 , G10L15/00
CPC分类号： G06F17/30864
摘要： Solutions for solving a problem experienced by a user are retrieved. In response to receiving a query from the user describing the problem, relevant candidate solutions to the problem are sent to the user. In response to receiving a selection of one relevant candidate solution from the relevant candidate solutions, instructions steps within the one relevant candidate solution selected by the user are analyzed. An instruction step similarity is calculated between the instruction steps within the one relevant candidate solution selected and other instructions steps within other solutions stored in a storage device. Then, similar solutions are sent to the user containing similar instruction steps to the instruction steps contained within the one relevant candidate solution selected based on the calculated instruction step similarity.
摘要翻译：检索用于解决用户遇到的问题的解决方案。响应于从用户那里接收到描述问题的查询，向用户发送该问题的相关候选解决方案。响应于从相关候选解决方案接收到一个相关候选解决方案的选择，分析由用户选择的一个相关候选解决方案内的指令步骤。在所选择的一个相关候选解中的指令步骤和存储在存储设备中的其他解决方案中的其他指令步骤之间计算指令步相似度。然后，类似的解决方案被发送给包含类似指令步骤的用户到包含在基于计算出的指令步骤相似性所选择的一个相关候选解决方案中的指令步骤。

3. 发明申请

US20110055699A1 INTELLIGENT SELF-ENABLED SOLUTION DISCOVERY 失效
标题翻译：智能自助解决方案发现
公开(公告)号：US20110055699A1
公开(公告)日：2011-03-03
申请号：US12549644
申请日：2009-08-28
申请人： Huajing Li , Gopal Sarma Pingali , Maja Vukovic
发明人： Huajing Li , Gopal Sarma Pingali , Maja Vukovic
IPC分类号： G06N3/12 , G06F3/048 , G06F17/30 , G06N5/04 , G06F15/18
CPC分类号： G06F17/30864
摘要： Solutions for solving a problem experienced by a user are retrieved. In response to receiving a query from the user describing the problem, relevant candidate solutions to the problem are sent to the user. In response to receiving a selection of one relevant candidate solution from the relevant candidate solutions, instructions steps within the one relevant candidate solution selected by the user are analyzed. An instruction step similarity is calculated between the instruction steps within the one relevant candidate solution selected and other instructions steps within other solutions stored in a storage device. Then, similar solutions are sent to the user containing similar instruction steps to the instruction steps contained within the one relevant candidate solution selected based on the calculated instruction step similarity.
摘要翻译：检索用于解决用户遇到的问题的解决方案。响应于从用户那里接收到描述问题的查询，向用户发送该问题的相关候选解决方案。响应于从相关候选解决方案接收到一个相关候选解决方案的选择，分析由用户选择的一个相关候选解决方案内的指令步骤。在所选择的一个相关候选解中的指令步骤和存储在存储设备中的其他解决方案中的其他指令步骤之间计算指令步相似度。然后，类似的解决方案被发送给包含类似指令步骤的用户到包含在基于计算出的指令步骤相似性所选择的一个相关候选解决方案中的指令步骤。

4. 发明授权

US08594306B2 Providing information by a contact center 有权
标题翻译：通过联络中心提供信息
公开(公告)号：US08594306B2
公开(公告)日：2013-11-26
申请号：US12716544
申请日：2010-03-03
申请人： Jim Alain Laredo , Gopal Sarma Pingali , Zon-Yin Shae , Kunwadee Sripanidkulchai , Shu Tao , Maja Vukovic
发明人： Jim Alain Laredo , Gopal Sarma Pingali , Zon-Yin Shae , Kunwadee Sripanidkulchai , Shu Tao , Maja Vukovic
IPC分类号： H04M3/00
CPC分类号： H04M3/00
摘要： A method for a contact center to provide information to one or more users in response to one or more inquiries from the one or more users is presented. For example, the method includes accessing, using at least one client adaptor, at least one agent group that includes at least one agent having knowledge regarding the one or more inquiries. The method further includes the at least one agent responding to the one or more inquiries using the at least one client adaptor. The at least one agent group has pre-existing communications infrastructure that is accessed by a computing platform of the contact center using the at least one client adaptor.
摘要翻译：提出了一种用于响应于来自一个或多个用户的一个或多个查询而向一个或多个用户提供信息的联络中心的方法。例如，该方法包括使用至少一个客户端适配器访问至少一个代理组，所述代理组包括至少一个具有关于一个或多个查询的知识的代理。该方法还包括使用至少一个客户端适配器来响应于一个或多个查询的至少一个代理。所述至少一个代理组具有预先存在的通信基础设施，所述通信基础设施使用所述至少一个客户端适配器由所述联络中心的计算平台访问。

5. 发明申请

US20110216897A1 Providing Information by a Contact Center 有权
标题翻译：通过联络中心提供信息
公开(公告)号：US20110216897A1
公开(公告)日：2011-09-08
申请号：US12716544
申请日：2010-03-03
申请人： Jim Alain Laredo , Gopal Sarma Pingali , Zon-Yin Shae , Kunwadee Sripanidkulchai , Shu Tao , Maja Vukovic
发明人： Jim Alain Laredo , Gopal Sarma Pingali , Zon-Yin Shae , Kunwadee Sripanidkulchai , Shu Tao , Maja Vukovic
IPC分类号： H04M3/00
CPC分类号： H04M3/00
摘要： A method for a contact center to provide information to one or more users in response to one or more inquiries from the one or more users is presented. For example, the method includes accessing, using at least one client adaptor, at least one agent group that includes at least one agent having knowledge regarding the one or more inquiries. The method further includes the at least one agent responding to the one or more inquiries using the at least one client adaptor. The at least one agent group has pre-existing communications infrastructure that is accessed by a computing platform of the contact center using the at least one client adaptor.
摘要翻译：提出了一种用于响应于来自一个或多个用户的一个或多个查询而向一个或多个用户提供信息的联络中心的方法。例如，该方法包括使用至少一个客户端适配器访问至少一个代理组，所述代理组包括至少一个具有关于一个或多个查询的知识的代理。该方法还包括使用至少一个客户端适配器来响应于一个或多个查询的至少一个代理。所述至少一个代理组具有预先存在的通信基础设施，所述通信基础设施使用所述至少一个客户端适配器由所述联络中心的计算平台访问。

6. 发明授权

US08589796B2 Method and system for a user-following interface 有权
公开(公告)号：US08589796B2
公开(公告)日：2013-11-19
申请号：US12062150
申请日：2008-04-03
申请人： Frederik Carl Moesgaard K{umlaut over (j)}eldsen , Anthony Levas , Gopal Sarma Pingali , Claudio Santos Pinhanez
发明人： Frederik Carl Moesgaard K{umlaut over (j)}eldsen , Anthony Levas , Gopal Sarma Pingali , Claudio Santos Pinhanez
IPC分类号： G06F3/00
CPC分类号： G03B21/28 , H04N5/74
摘要： Techniques are disclosed for projecting an image onto a surface suitable for interaction with a user while avoiding user occlusion, and while correcting for distortion due to oblique projection. The displayed image moves to a suitable surface at a suitable size and orientation as a user moves around an environment, resulting in a user-following interface. Surfaces are selected in which the projected interface is not occluded by the user or other objects in the environment. Displayed images may be interactive, and moved into an interaction area on a suitable surface that is convenient for the user. The interaction area may or may not coincide with the display area. Adaptation of the projected interface is allowed so that the content of the display and the style of interaction widgets are modified based on distance from the user and orientation of the user with respect to a projected interface.

7. 发明授权

US07530019B2 Method and system for a user-following interface 有权
标题翻译：用户跟踪界面的方法和系统
公开(公告)号：US07530019B2
公开(公告)日：2009-05-05
申请号：US11523484
申请日：2006-09-19
申请人： Frederik Carl Moesgaard Kjeldsen , Anthony Levas , Gopal Sarma Pingali , Claudio Santos Pinhanez
发明人： Frederik Carl Moesgaard Kjeldsen , Anthony Levas , Gopal Sarma Pingali , Claudio Santos Pinhanez
IPC分类号： G06F3/00
CPC分类号： G03B21/28 , H04N5/74
摘要： Techniques are disclosed for projecting an image onto a surface suitable for interaction with a user while avoiding user occlusion, and while correcting for distortion due to oblique projection. The displayed image moves to a suitable surface at a suitable size and orientation as a user moves around an environment, resulting in a user-following interface. Surfaces are selected in which the projected interface is not occluded by the user or other objects in the environment. Displayed images may be interactive, and moved into an interaction area on a suitable surface that is convenient for the user. The interaction area may or may not coincide with the display area. Adaptation of the projected interface is allowed so that the content of the display and the style of interaction widgets are modified based on distance from the user and orientation of the user with respect to a projected interface.
摘要翻译：公开了用于将图像投影到适合于与用户相互作用的表面上同时避免用户遮挡的同时，同时校正由于倾斜投影引起的失真的技术。当用户围绕环境移动时，显示的图像以合适的尺寸和方向移动到合适的表面，导致用户跟随界面。选择表面，其中投影界面不被环境中的用户或其他对象遮挡。显示的图像可以是交互式的，并且移动到对于用户方便的合适表面上的交互区域中。交互区域可以与显示区域重合也可以不一致。允许对投影界面进行适应，使得根据与用户相对于投影界面的用户距离和方位来修改显示内容和交互小部件的风格。

8. 发明授权

US08199966B2 System and method for providing contemporaneous product information with animated virtual representations 有权
标题翻译：用动画虚拟表示提供同期产品信息的系统和方法
公开(公告)号：US08199966B2
公开(公告)日：2012-06-12
申请号：US12120381
申请日：2008-05-14
申请人： Sinem Guven , Myron Flickner , Gopal Sarma Pingali , Mark Edward Podlaseck , Robyn Ruth Schwartz
发明人： Sinem Guven , Myron Flickner , Gopal Sarma Pingali , Mark Edward Podlaseck , Robyn Ruth Schwartz
IPC分类号： G06K9/00
CPC分类号： G06Q30/0603 , G06Q30/016 , G06Q30/02 , G06Q30/0267 , G06Q30/0643
摘要： A system and method for providing contemporaneous product information with animated virtual representations includes identifying a product by detecting a marker with a user device. Based upon the product, an animated virtual representation is generated in a display of the user device. Information about the product is conveyed to the user by virtual interaction with the animated virtual representation.
摘要翻译：用于向动画虚拟表示提供同期产品信息的系统和方法包括通过用用户设备检测标记来识别产品。基于该产品，在用户设备的显示器中生成动画虚拟表示。通过与动画虚拟表示的虚拟交互，将关于产品的信息传达给用户。

9. 发明授权

US08162486B2 Remote set-up and calibration of an interactive system 有权
标题翻译：远程设置和校准交互式系统
公开(公告)号：US08162486B2
公开(公告)日：2012-04-24
申请号：US11327597
申请日：2006-01-06
申请人： Sergio Borger , Frederik C. M. Kjeldsen , Gopal Sarma Pingali , Claudio Santos Pinhanez
发明人： Sergio Borger , Frederik C. M. Kjeldsen , Gopal Sarma Pingali , Claudio Santos Pinhanez
IPC分类号： G03B21/00 , H04N13/02
CPC分类号： G06F3/011 , G06F3/0304 , G06T5/006 , G06T7/80
摘要： Techniques for remotely calibrating an interactive system are provided. In one aspect, a three-dimensional model of the target environment is obtained, image and parameter data of the target environment are obtained, the image and parameter data are mapped onto the three-dimensional model, and calibration data of the target environment is developed based on the mapping. In another aspect, image and parameter data of the target environment is obtained, the image and parameter data is configured for transmission to a remote environment, calibration data is obtained from the remote environment, and display and sensor operation of the interactive system are updated based on the calibration data.
摘要翻译：提供了用于远程校准交互式系统的技术。在一个方面，获得目标环境的三维模型，获得目标环境的图像和参数数据，将图像和参数数据映射到三维模型上，并且开发目标环境的校准数据基于映射。在另一方面，获得目标环境的图像和参数数据，将图像和参数数据配置为传输到远程环境，从远程环境获得校准数据，并且基于交互系统的显示和传感器操作被更新校准数据。

10. 发明申请

US20090287534A1 SYSTEM AND METHOD FOR PROVIDING CONTEMPORANEOUS PRODUCT INFORMATION AND SALES SUPPORT FOR RETAIL CUSTOMERS 审中-公开
标题翻译：为零售客户提供现代产品信息和销售支持的系统和方法
公开(公告)号：US20090287534A1
公开(公告)日：2009-11-19
申请号：US12120398
申请日：2008-05-14
申请人： Shang Qing Guo , Sinem Guven , Gopal Sarma Pingali , Mark Edward Podlaseck , Zon-yin Shae
发明人： Shang Qing Guo , Sinem Guven , Gopal Sarma Pingali , Mark Edward Podlaseck , Zon-yin Shae
IPC分类号： G06Q50/00
CPC分类号： G06Q30/02 , G06Q30/0205
摘要： A system and method for providing contemporaneous product information includes identifying a product by collecting information with a user device, and determining a customer location using information collected by the user device. Based upon the product and the customer location, a sales person qualified to respond to customer questions is identified. A link is established between the customer and the sales person to permit live chat between a sales person and the customer.
摘要翻译：用于提供同期产品信息的系统和方法包括通过用用户设备收集信息来识别产品，以及使用由用户设备收集的信息来确定客户位置。根据产品和客户位置，确定有资格回答客户问题的销售人员。建立客户和销售人员之间的链接，以便销售人员和客户之间进行即时聊天。

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