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1. 发明申请

WO2022240537A1 DETERMINING TRUE UTILIZATION 审中-公开
公开(公告)号：WO2022240537A1
公开(公告)日：2022-11-17
申请号：PCT/US2022/024487
申请日：2022-04-12
申请人： THE FIN EXPLORATION COMPANY
发明人： DEFILIPPO, Alec , LESSIN, Samuel , VISHNY, Ben , STAUB, Andrew , LLOYD, Evan
IPC分类号： G06Q10/06 , G06N20/00 , G06Q10/063 , G06Q10/063114 , G06Q10/06398 , G06Q10/105 , G06Q10/1091 , G06Q30/016
摘要： Methods, systems, and apparatus, including computer programs encoded on computer storage media, for determining true utilization based on productive behaviors of operators in a digital environment. One of the methods includes automatically determining productivity for each of multiple users of an organization. Timing data for a user is received that indicates available work time for the user. Interaction data is received for the user for interactions by the user during the available work time for the user. Productivity rules for an organization of the user are received that define productivity of interactions by users of the organization. Productivity of interactions of the user is determined based on the interaction data and the productivity rules. True utilization for the user is determined based on the productivity of the interactions and the timing data. Action data is generated based on the determined true utilization action is taken based on the action data.

2. 发明申请

WO2021141687A1 WORKING-TIME-BASED ROUTING FOR CUSTOMER SUPPORT 审中-公开
公开(公告)号：WO2021141687A1
公开(公告)日：2021-07-15
申请号：PCT/US2020/061402
申请日：2020-11-20
申请人： MICROSOFT TECHNOLOGY LICENSING, LLC
发明人： CALLEWAERT, Francois , WU, Cheng , AVILA, Dean , MANCHANDA, Sumit , MASROOR HUSSAIN, Syed
IPC分类号： G06Q10/00 , G06Q10/06316 , G06Q10/1091 , G06Q30/016
摘要： Techniques performed by a data processing system for matching a customer service ambassador (CSA) with a customer include receiving a service request for technical assistance from the customer, analyzing estimated working hours information for the customer and estimated working hours information for each of the plurality of CSAs to produce a compatibility score for each CSA, the compatibility score for a respective one of the CSAs providing an indication of how closely the working hours of the customer and of the respective one of the CSAs align, reordering an available CSA queue identifying the plurality of CSAs based on the compatibility scores of each of the CSAs, and selecting a CSA from the queue to provide technical assistance to the customer.

3. 发明申请

WO2023091030A1 TEST SYSTEM, METHOD AND TEST KIT 审中-公开
公开(公告)号：WO2023091030A1
公开(公告)日：2023-05-25
申请号：PCT/NZ2022/050147
申请日：2022-11-22
申请人： COLOUR ME SAFE LIMITED
发明人： STEELE-WILLETTS, Lisa Jane
IPC分类号： G06Q10/1091 , A61B5/00 , A61B10/00 , A61B5/103 , A61F13/00 , A45D40/00 , G06Q30/0201 , G06Q50/28 , G16H10/40 , G16H50/70
摘要： Described herein is a test system, method of testing and test kit that may be used by a retailer, service provider or consumer to test consumer sensitivity to a particular personal care product. The test system may comprise the retailer or service provider forwarding consumer details to the test provider who then provides a test kit to the consumer. The consumer then uses the test kit to check for any signs of a sensitivity to the personal care product. The test kit comprises a sample of the personal care product. The test kit may also comprise a test template with at least one opening through which the test sample may be applied to the skin of the consumer.

4. 发明申请

WO2023061967A1 APPROACHES FOR DETERMINING A CYCLE TIME IN A SOFTWARE PROJECT 审中-公开
公开(公告)号：WO2023061967A1
公开(公告)日：2023-04-20
申请号：PCT/EP2022/078166
申请日：2022-10-11
申请人： CODESCENE AB
发明人： TORNHILL, Adam
IPC分类号： G06Q10/1091 , G06F8/77
摘要： A computer-implemented method is disclosed for determining a cycle time in a software project. The method comprises obtaining a task data item by accessing project management data, wherein the project management data is indicative of migration of software project tasks through different project phases including an in-progress phase. The task data item comprises a task identifier indicating a task corresponding to the task data item, and a task time stamp indicating when the task migrated to the in-progress phase. The method also comprises obtaining a version control data item by accessing version control data, wherein the version control data is indicative of software commits of the software project. The version control data item relates to one or more software commit and comprises (for each related software commit) a commit-specific version control time stamp indicating when the software commit was performed, and a commit-specific list of software project files that were modified in association with the software commit. The method also comprises - responsive to the version control data item being linked to the task data item - determining the cycle time of a software project file in a commit-specific list by determination of time duration between the task time stamp and the version control time stamp specific for the commit of the commit-specific list. Corresponding apparatus and computer program product are also disclosed.

5. 发明申请

WO2021150039A1 SUPER TREE 기반의 PROJECT/TASK 지능 목표관리 방법 및 플랫폼 审中-公开
公开(公告)号：WO2021150039A1
公开(公告)日：2021-07-29
申请号：PCT/KR2021/000846
申请日：2021-01-21
申请人： 이승철
发明人： 이승철 LEE, Seung-Chul
IPC分类号： G06Q10/06 , G06Q10/10 , G06Q10/063112 , G06Q10/063116 , G06Q10/0637 , G06Q10/06398 , G06Q10/1091 , G06Q10/1097
摘要： 본 발명은, 목표를 설정하고 달성하려는 Project나 Task들의 목표관리 업무를 플랫폼이 임무로서 부여받고, Project Manager(PM)나 총괄관리자의 지시를 받아, 목표를 달성하기 위해 관리하고 수행해야 하는 모든 관리 대상 Task(Work 또는 Activity로도 칭함.)들에 대해, 전 수행 과정을 정밀하게 훑어가듯이 관리하며 진행하는 'SWEEP'(Successive Work and Event Evaluation and Proceeding) 목표관리 기법을 기반으로, 목표관리를 자율적 및 능동적으로 수행함으로써, 목표관리의 정확성, 신속성, 지속성, 일관성 및 객관성을 크게 제고시키는 지능 플랫폼의 구축 기술에 관한 것이다.　본 발명에서는, 'BREAKDOWN TREE(BDT)', 'IVY', 'VINE', 'BUSH' 및 'SHRUB'과 같은, 지식 및 정보의 종류와 특성에 따라 해당 지식 및 정보의 저장과 활용에 특화된(Specialized) 각종 'PLANT'(식물) 지식 및 정보 모델(Knowledge and Information Model)들을 안출하여 정의하며, 추가로 총체적인 목표관리 지식 및 정보 구성의 기본틀(Framework) 내지 기반(Foundation)을 형성하기 위한 그루터기로서 'STUMP'(Smart Total Unified Management Platform)를 정의하고 구성하여, 상기 PLANT들을 STUMP에 '접목'(Graft)하고, 지식 및 정보들 간의 관계에 따라 PLANT들 상호 간에도 자유로이 접목하여, 목표를 수립하고 관리하려는 Project/Task의 특성에 따른 '목표관리 지식 및 정보의 총체적인 집합체'(Body of Goal Management Knowledge and Information(BOGMKI))로서, 'Super Tree'를 정의하고 구현한다.

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