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1. 发明申请

WO2008093315A3 METHOD AND APPARATUS FOR CALL CATEGORIZATION 审中-公开
标题翻译：用于呼叫分类的方法和装置
公开(公告)号：WO2008093315A3
公开(公告)日：2009-04-16
申请号：PCT/IL2007000128
申请日：2007-02-01
申请人： NICE SYSTEMS LTD , WASERBLAT MOSHE , PEREG OREN , RABKIN TSVIKA , HOFMAN DVIR , KOR ILAN , YOSSEF ILAN
发明人： WASERBLAT MOSHE , PEREG OREN , RABKIN TSVIKA , HOFMAN DVIR , KOR ILAN , YOSSEF ILAN
IPC分类号： G06F7/00 , G06F17/00
CPC分类号： G06Q10/10
摘要： A method and apparatus for automated categorization of an interaction between a member of an organization and a second party. The method comprises defining one or more criteria and one or more categories, wherein each category relates to a combination of one or more criteria. The criteria involve data extracted from the interactions as well as external data. Each interaction is checked against the criteria, and is then assigned to one or more categories according to the met criteria. An optional evaluation of the categorization step, and improvement of the categorization if the evaluation results fall below a threshold are disclosed.
摘要翻译：一种用于对组织成员和第二方之间的交互进行自动分类的方法和装置。该方法包括定义一个或多个标准和一个或多个类别，其中每个类别涉及一个或多个标准的组合。这些标准涉及从交互中提取的数据以及外部数据。根据标准检查每个交互，然后根据满足的条件将其分配到一个或多个类别。公开了分类步骤的可选评估，以及如果评估结果低于阈值则改进分类。

2. 发明申请

WO2006126183A2 METHOD AND APPARATUS FOR FRAUD DETECTION 审中-公开
标题翻译：欺诈检测的方法和装置
公开(公告)号：WO2006126183A2
公开(公告)日：2006-11-30
申请号：PCT/IL2006000110
申请日：2006-01-26
申请人： NICE SYSTEMS LTD , WASERBLAT MOSHE , EILAM BARAK , PEREG OREN , KOR ILAN
发明人： WASERBLAT MOSHE , EILAM BARAK , PEREG OREN , KOR ILAN
IPC分类号： H04M15/00
CPC分类号： H04M3/36 , G06Q20/4016 , G10L17/26 , H04M3/385 , H04M2201/41 , H04M2203/6027
摘要： An apparatus and method for detecting a fraud or fraud attempt in a captured interaction. The method comprising a selection step in which interactions suspected as capturing fraud attempts are selected for further analysis, and assigned a first fraud probability, and a fraud detection step in which the voice is scored against one or more voice prints, of the same alleged customer or of known fraudsters. The first fraud or fraud attempt probability is combined with the result of the scoring of the fraud detection step, to generate a total fraud or fraud attempt probability. If the total fraud or fraud attempt probability exceeds a threshold, a notification is issued. The selection, scoring and combination thereof are performed using user-defined rules and thresholds.
摘要翻译：一种用于检测捕获的交互中的欺诈或欺诈尝试的装置和方法。所述方法包括选择步骤，其中选择被怀疑为捕获欺诈尝试的交互用于进一步分析，并且分配了第一欺诈概率，以及欺诈检测步骤，其中所述语音针对相同的所述客户的一个或多个语音打印或已知的欺诈者。将第一个欺诈或欺诈尝试概率与欺诈检测步骤的评分结果相结合，以产生总的欺诈或欺诈尝试概率。如果总欺诈或欺诈尝试概率超过阈值，则发出通知。使用用户定义的规则和阈值来进行选择，评分和组合。

3. 发明申请

WO2006056972A3 METHOD AND APPARATUS FOR SPEAKER SPOTTING 审中-公开
标题翻译：扬声器点播方法和装置
公开(公告)号：WO2006056972A3
公开(公告)日：2009-09-03
申请号：PCT/IL2005001192
申请日：2005-11-13
申请人： NICE SYSTEMS LTD , WASERBLAT MOSHE , ZIGEL YANIV , PEREG OREN
发明人： WASERBLAT MOSHE , ZIGEL YANIV , PEREG OREN
IPC分类号： G10L17/00
CPC分类号： G10L17/00
摘要： A method and apparatus for spotting a target speaker within a call interaction by generating speaker models (98) based on one or more speaker's speech; and by searching for speaker models (110) associated with one or more target speaker speech files.
摘要翻译：一种用于通过基于一个或多个说话者的语音产生说话者模型（98）来在呼叫交互中发现目标说话者的方法和装置; 并且通过搜索与一个或多个目标说话者语音文件相关联的说话者模型（110）。

4. 发明申请

WO2007086042A3 METHOD AND APPARATUS FOR SEGMENTATION OF AUDIO INTERACTIONS 审中-公开
标题翻译：音视频分割的方法和装置
公开(公告)号：WO2007086042A3
公开(公告)日：2009-05-07
申请号：PCT/IL2006000100
申请日：2006-01-25
申请人： NICE SYSTEMS LTD , PEREG OREN , WASERBLAT MOSHE
发明人： PEREG OREN , WASERBLAT MOSHE
IPC分类号： G10L19/00 , G10L17/00 , G10L25/00
CPC分类号： G10L25/00 , G10L17/00 , H04H60/58
摘要： A method and apparatus for segmenting an audio interaction, by locating anchor segment fro each side of the interaction, iteratively classifying additional segments into one of the two sides, and scoring the resulting segmentation, If the score result is below a threshold, the process is repeated until the segmentation score is satisfactory or until a stopping criterion is met. The anchoring and the scoring steps comprise using additional data associated with the interaction, a speaker thereof, internal or external information related to the interaction or to a speaker thereof or the like.
摘要翻译：一种用于分割音频交互的方法和装置，通过将交互的每一侧的锚定点定位，将附加段迭代地分类为两侧中的一个，并对得到的分段进行评分。如果分数结果低于阈值，则该过程是直到分割得分满意或直到满足停止标准为止。锚定和评分步骤包括使用与交互相关联的附加数据，其说话者，与交互相关的内部或外部信息或其说话者等。

5. 发明申请

WO2008096336A2 METHOD AND SYSTEM FOR LAUGHTER DETECTION 审中-公开
标题翻译：检测方法和系统
公开(公告)号：WO2008096336A2
公开(公告)日：2008-08-14
申请号：PCT/IL2007000180
申请日：2007-02-08
申请人： NICE SYSTEMS LTD , PEREG OREN , WASSERBLAT MOSHE
发明人： PEREG OREN , WASSERBLAT MOSHE
IPC分类号： G10L15/02 , G10L17/00 , G10L17/26 , G10L25/78 , G10L25/93
CPC分类号： G10L17/26 , G10L25/78 , G10L25/93
摘要： A method and apparatus for laughter detection. Laughter is detected through the presence of a sequence of at least a predetermined number such as three consecutive bursts, each burst comprising a voiced portion and an unvoiced portion. After detecting bursts, n-tuples such as triplets are detected, and a likelihood of each burst N-tuple to represent laughter is provided by comparison to predetermined thresholds. Finally, a total score is assigned to the signal based on the grades associated with the triplets and parameters such as the distance between the N-tuples, the total score representing the probability that the audio signal comprises a laughter episode. The method and apparatus preferably comprise a training step and module for determining the thresholds according to manually marked audio signals.
摘要翻译：一种用于笑声检测的方法和装置。通过存在至少预定数量的序列（例如三个连续脉冲串）来检测笑声，每个脉冲串包括有声部分和无声部分。在检测到突发之后，检测诸如三元组的n元组，并且通过与预定阈值进行比较来提供每个突发N元组表示笑声的可能性。最后，基于与三元组相关联的等级和诸如N元组之间的距离的参数将总分数分配给信号，总分表示音频信号包括笑声情节的概率。该方法和装置优选地包括用于根据手动标记的音频信号来确定阈值的训练步骤和模块。

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