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1. 发明申请

WO2008109278A1 METHOD AND SYSTEM FOR GROUPING VOICE MESSAGES USING SPEAKER RECOGNITION 审中-公开
标题翻译：使用声音识别分组语音信息的方法和系统
公开(公告)号：WO2008109278A1
公开(公告)日：2008-09-12
申请号：PCT/US2008/054835
申请日：2008-02-25
申请人： CISCO TECHNOLOGY, INC. , SHAFFER, Shmuel , PATEL, Labhesh , JAIN, Mukul , KUMAR, Sanjeev
发明人： SHAFFER, Shmuel , PATEL, Labhesh , JAIN, Mukul , KUMAR, Sanjeev
IPC分类号： H04M3/533
CPC分类号： H04M3/5335 , H04M3/436 , H04M2201/41
摘要： Performing speaker recognition on voice-mail messages for grouping or sorting of voicemails according to sender. Using the terminology of the application: a method for grouping voice messages includes extracting a voice signature from a voice message and tagging the voice message with an identification associated with the voice signature. The method also includes grouping the voice message based on the identification.
摘要翻译：根据发件人对语音邮件消息进行扬声器识别，进行语音邮件的分组或排序。使用应用的术语：用于对语音消息进行分组的方法包括从语音消息中提取语音签名并使用与语音签名相关联的标识来标记语音消息。该方法还包括基于识别对语音消息进行分组。

2. 发明申请

WO2009006173A3 USE OF HUMAN GESTURES BY A MOBILE PHONE FOR GENERATING RESPONSES TO A COMMUNICATION PARTY 审中-公开
公开(公告)号：WO2009006173A3
公开(公告)日：2009-01-08
申请号：PCT/US2008/068267
申请日：2008-06-26
申请人： CISCO TECHNOLOGY, INC. , SHAFFER, Shmuel , JAIN, Mukul , PATEL, Labhesh , KUMAR, Sanjeev
发明人： SHAFFER, Shmuel , JAIN, Mukul , PATEL, Labhesh , KUMAR, Sanjeev
IPC分类号： H04M1/725
摘要： In one embodiment, a method includes electronically detecting a gesture (12, 13) of a user (10) listening to a speaker (39) via a communication device (11), and generating an audible and/or visual response that corresponds to the gesture (12, 13). The audible and/or visual response is then communicated to the speaker.

3. 发明申请

WO2008085662A1 SCALABLE CONFERENCE BRIDGE 审中-公开
标题翻译：可扩展会议桥
公开(公告)号：WO2008085662A1
公开(公告)日：2008-07-17
申请号：PCT/US2007/087530
申请日：2007-12-14
申请人： CISCO TECHNOLOGY, INC. , SHAFFER, Shmuel , PATEL, Labhesh , JAIN, Mukul , KUMAR, Sanjeev
发明人： SHAFFER, Shmuel , PATEL, Labhesh , JAIN, Mukul , KUMAR, Sanjeev
IPC分类号： H04L12/16
CPC分类号： H04L65/1093 , H04L12/1818 , H04L12/1877 , H04L65/403 , H04M3/567 , H04N7/15
摘要： In one embodiment, a conference bridge receives a call initiated by a first caller endpoint. The conference bridge identifies a conference to which the call requests entry and determines whether the conference bridge has available resources to process the call. The conference bridge enables the call to join the conference via a second conference bridge associated with a second caller endpoint participating in the conference according to whether the conference bridge has available resources to process the call.
摘要翻译：在一个实施例中，会议桥接收由第一呼叫者端点发起的呼叫。会议桥标识呼叫请求条目的会议，并确定会议桥是否有可用的资源来处理呼叫。会议桥使得能够根据会议桥是否具有可用资源来处理呼叫，通过与参与会议的第二呼叫者端点相关联的第二会议桥来呼叫加入会议。

4. 发明申请

WO2008008214A2 CALL CENTERS WITH IMAGE OR VIDEO BASED PRIORITY 审中-公开
标题翻译：以图像或视频为主的呼叫中心
公开(公告)号：WO2008008214A2
公开(公告)日：2008-01-17
申请号：PCT/US2007/015218
申请日：2007-06-28
申请人： CISCO TECHNOLOGY, INC. , SHAFFER, Shmuel , PATEL, Labhesh , JAIN, Mukul , KUMAR, Sanjeev
发明人： SHAFFER, Shmuel , PATEL, Labhesh , JAIN, Mukul , KUMAR, Sanjeev
IPC分类号： H04M3/00
CPC分类号： H04M3/42187 , H04M3/42357 , H04M3/5232 , H04M7/0039 , H04M2201/50 , H04M2242/04 , H04M2242/14
摘要： Disclosed are apparatus and methods for utilizing the camera or video capability of particular communication devices (104), such as cell phones, to enhance handling of calls, such as emergency calls. In one implementation, when a call is made to an emergency response center (ERC) (102) using an image/video capable communication device and such call is queued until an agent is available for handling the call, one or more images or video may be collected from such caller by utilizing the image/video capability of the caller's communication device (202). The images collected from a plurality of different callers may then be sorted into different event groups (502). For instance, all the images/video that relate to a same emergency event, such as a traffic accident, are grouped together into a same event group. The different groups can then be prioritized for handling by an available agent (206, 504). Additionally, the individual callers for each group may also be prioritized based on the collected images/video (206, 510), e.g., the caller that is closest to the emergency event may be called first.
摘要翻译：公开了用于利用诸如蜂窝电话的特定通信设备（104）的相机或视频能力的装置和方法，以增强诸如紧急呼叫之类的呼叫的处理。在一个实现中，当使用具有图像/视频能力的通信设备对紧急响应中心（ERC）（102）进行呼叫时，并且这样的呼叫被排队等待代理可用于处理呼叫时，一个或多个图像或视频可以通过利用呼叫者的通信设备（202）的图像/视频能力从该呼叫者收集。然后可以将从多个不同的呼叫者收集的图像分类成不同的事件组（502）。例如，与相同的紧急事件（例如交通事故）相关的所有图像/视频被分组在一起成为相同的事件组。然后可以将不同的组优先处理由可用代理（206,504）处理。另外，也可以基于所收集的图像/视频（206,510）对每个组的各个呼叫者进行优先排序，例如，可以首先调用最接近紧急事件的呼叫者。

5. 发明申请

WO2007146084A2 METHOD AND SYSTEM FOR RECALLING VOICEMAIL MESSAGES 审中-公开
标题翻译：用于调用语音信箱的方法和系统
公开(公告)号：WO2007146084A2
公开(公告)日：2007-12-21
申请号：PCT/US2007/013451
申请日：2007-06-06
申请人： CISCO TECHNOLOGY, INC. , SHAFFER, Shmuel , JAIN, Mukul , KUMAR, Sanjeev , PATEL, Labhesh
发明人： SHAFFER, Shmuel , JAIN, Mukul , KUMAR, Sanjeev , PATEL, Labhesh
IPC分类号： H04M1/64
CPC分类号： H04M3/53366 , H04M3/385 , H04M2201/39 , H04M2201/41 , H04M2203/4554
摘要： Techniques and systems for recalling voicemail messages from remote voicemail systems are disclosed. In one embodiment, a method for recalling a voicemail message from a target mailbox can include: accessing a voicemail system by a caller using a device; authenticating the caller using speaker verification; and deleting the voicemail message from the target mailbox. The target mailbox owner can be a member of the voicemail system, while the caller can be a non-member of that voicemail system. The device may be configured to support a telephony user interface (TUI), for example.
摘要翻译：公开了用于从远程语音邮件系统调用语音邮件消息的技术和系统。在一个实施例中，用于从目标邮箱调用语音邮件消息的方法可以包括：由呼叫者使用设备访问语音邮件系统; 使用说话人验证认证来电者; 并从目标邮箱中删除该语音邮件消息。目标邮箱所有者可以是语音信箱系统的成员，而呼叫者可以是该语音邮件系统的非成员。该设备可以被配置为支持例如电话用户界面（TUI）。

6. 发明申请

WO2007146042A2 TECHNIQUES FOR PROVIDING CALLER ID OF PARTICIPANTS IN A CONFERENCE CALL INVITATION 审中-公开
标题翻译：在大会电话邀请中提供参与者姓名的技术
公开(公告)号：WO2007146042A2
公开(公告)日：2007-12-21
申请号：PCT/US2007/013387
申请日：2007-06-06
申请人： CISCO TECHNOLOGY, INC. , SHAFFER, Shmuel , JAIN, Mukul , KUMAR, Sanjeev , PATEL, Labhesh
发明人： SHAFFER, Shmuel , JAIN, Mukul , KUMAR, Sanjeev , PATEL, Labhesh
IPC分类号： G06F15/16
CPC分类号： G06Q10/107 , H04L12/1818 , H04M3/42042 , H04M3/563 , H04M2203/5009 , H04M2203/5018 , H04M2203/5081
摘要： In one embodiment, techniques for sending a conference invite that provides access to a list of participants in an existing conference are provided. A participant in a conference may decide to send an invite for the existing conference to the user. A request for inviting the user into the existing conference is received. A list of participants in the existing conference is determined. An invite message for the conference is then generated where the invite message includes information for the list of participants. The invite message is then sent to the user where the information for the list of participants is accessible to the user. For example, the list of participants may be displayed as caller ID information when the invite message is received by the user.
摘要翻译：在一个实施例中，提供了用于发送提供对现有会议中的参与者列表的访问的会议邀请的技术。会议的参与者可以决定将现有会议的邀请发送给用户。收到邀请用户进入现有会议的请求。确定现有会议的与会者名单。然后生成会议的邀请消息，其中邀请消息包括参与者列表的信息。然后，邀请消息被发送到用户，用户可以访问参与者列表的信息。例如，当用户接收到邀请消息时，可以将参与者列表显示为呼叫者ID信息。

7. 发明申请

WO2007140435A2 DYNAMIC SPEED DIAL NUMBER MAPPING 审中-公开
标题翻译：动态速度拨号号码映射
公开(公告)号：WO2007140435A2
公开(公告)日：2007-12-06
申请号：PCT/US2007/070021
申请日：2007-05-31
申请人： CISCO TECHNOLOGY, INC., ET AL. , PATEL, Labhesh , SHAFFER, Shmuel , KUMAR, Sanjeev , JAIN, Mukul
发明人： PATEL, Labhesh , SHAFFER, Shmuel , KUMAR, Sanjeev , JAIN, Mukul
IPC分类号： H04M1/64
CPC分类号： H04M1/7258 , H04M1/2745 , H04M1/274516 , H04M1/7255 , H04M1/72552
摘要： A method of facilitating a telephonic response to an electronic message is described. The method includes determining at least one telephone number from a received electronic message, and assigning the determined telephone number dynamically to a button on the telephone to provide a speed dial button on the telephone. Determining the telephone number may include comparing an electronic mail address in an address field of the electronic message with a telephone directory to determine a telephone number associated with the address. If the electronic message is a text or a voice message, determining the telephone number may include parsing a body of the message to determine a telephone number, if present, which has been included into the body of the text message.
摘要翻译：描述了一种促进对电子消息的电话响应的方法。该方法包括从接收到的电子消息确定至少一个电话号码，并且将确定的电话号码动态地分配给电话上的按钮，以在电话上提供快速拨号按钮。确定电话号码可以包括将电子消息的地址字段中的电子邮件地址与电话簿进行比较，以确定与地址相关联的电话号码。如果电子消息是文本或语音消息，则确定电话号码可以包括解析消息的主体以确定已被包括在文本消息正文中的电话号码（如果存在）。

8. 发明申请

WO2007123810A2 TECHNIQUES FOR MARKING AND MANIPULATING VOICE MESSAGE SEGMENTS THROUGH A TELEPHONE USER INTERFACE 审中-公开
标题翻译：通过电话用户界面进行标记和操作语音消息部分的技术
公开(公告)号：WO2007123810A2
公开(公告)日：2007-11-01
申请号：PCT/US2007/008319
申请日：2007-04-04
申请人： CISCO TECHNOLOGY, INC. , KHOURI, Joseph , PATEL, Labhesh , JAIN, Mukul , KUMAR, Sanjeev , SHAFFER, Shmuel
发明人： KHOURI, Joseph , PATEL, Labhesh , JAIN, Mukul , KUMAR, Sanjeev , SHAFFER, Shmuel
IPC分类号： H04M1/64
CPC分类号： H04M3/53383 , H04M2203/303 , H04M2203/4554
摘要： In one embodiment, techniques for manipulating a voice message using a telephone user interface are provided. The telephone user interface receives a mark begin segment command from a telephonic device through a voice modality. The mark begin segment command indicates a beginning point for a voice message segment in the voice message. The telephone user interface then receives a mark end segment command from the telephonic device through the voice modality. The mark segment command indicates an ending point for the voice message segment in the voice message. An action command from the telephonic device is received and an action based on the action command for the voice message segment is performed. The voice message segment is a portion of the voice message determined based on the indicated beginning point of the voice message segment and the indicated ending point of the voice message segment in the voice message.
摘要翻译：在一个实施例中，提供了使用电话用户界面来操纵语音消息的技术。电话用户界面通过语音模式从电话设备接收标记开始段命令。标记开始段命令指示语音消息中的语音消息段的起始点。电话用户界面然后通过语音模式从电话设备接收标记结束段命令。标记段命令指示语音消息中语音消息段的终点。接收到来自电话设备的动作命令，并且执行基于语音消息段的动作命令的动作。语音消息段是基于语音消息段的所指示的开始点和语音消息中语音消息段的所指示的终点确定的语音消息的一部分。

9. 发明申请

WO2007103930A2 METHODS AND SYSTEMS FOR PROVIDING DYNAMIC MESSAGE CONTENT TO CALLERS ON HOLD 审中-公开
标题翻译：提供动态消息内容给呼叫者的方法和系统
公开(公告)号：WO2007103930A2
公开(公告)日：2007-09-13
申请号：PCT/US2007/063403
申请日：2007-03-06
申请人： CISCO TECHNOLOGY, INC. , SHAFFER, Shmuel , KUMAR, Sanjeev , PATEL, Labhesh , JAIN, Mukul
发明人： SHAFFER, Shmuel , KUMAR, Sanjeev , PATEL, Labhesh , JAIN, Mukul
IPC分类号： H04M3/00 , H04M5/00
CPC分类号： H04M3/5166 , H04M3/4938 , H04M3/5238
摘要： Methods and systems for providing dynamic messages to callers on hold are disclosed. In one such method, a telephone call is received into a queue and a first wait time is calculated which corresponds to a first estimated length of time expected to elapse before an agent is available to answer the telephone call. A plurality of message elements are assembled to create a message having a length approximately equal to the first wait time, and playback of the message is initiated. A second wait time is calculated during the playback of the message. The message is modified during playback to have a length approximately equal to the second wait time if the updated estimated length of time is different than the first estimated length of time. In various embodiments, the second wait time may be continuously calculated and the message may be continuously modified during playback.
摘要翻译：公开了向保持呼叫者提供动态消息的方法和系统。在一种这样的方法中，电话呼叫被接收到队列中，并且计算第一等待时间，其对应于在代理可用于应答电话呼叫之前期望经过的第一估计的时间长度。组合多个消息元素以创建具有大约等于第一等待时间的长度的消息，并且启动消息的回放。在播放消息期间计算第二个等待时间。如果更新的估计时间长度不同于第一估计的时间长度，则在回放期间修改消息以具有大约等于第二等待时间的长度。在各种实施例中，可以连续地计算第二等待时间，并且可以在播放期间连续修改消息。

10. 发明申请

WO2007037891A2 VOICE COMMUNICATOR TO PROVIDE A VOICE COMMUNICATION 审中-公开
标题翻译：提供语音通信的语音通信器
公开(公告)号：WO2007037891A2
公开(公告)日：2007-04-05
申请号：PCT/US2006/033707
申请日：2006-08-28
申请人： CISCO TECHNOLOGY, INC. , PATEL, Labhesh , KUMAR, Sanjeev , SHAFFER, Shmuel , JAIN, Mukul
发明人： PATEL, Labhesh , KUMAR, Sanjeev , SHAFFER, Shmuel , JAIN, Mukul
IPC分类号： H04M11/00
CPC分类号： H04M1/7255 , G10L13/00 , H04M1/2474 , H04M1/2535 , H04M1/72552 , H04M1/72588 , H04M3/533 , H04M2201/39
摘要： A method and voice communicator to provide a voice communication is described. The method may include identifying text to be communicated and automatically processing the text to generate an audio equivalent of the text. For example, the text may be scraped from a web page. The method may include identifying an intended recipient of the audio equivalent and thereafter communicating the audio equivalent as a telephone communication (e.g., a voice mail message in a voice mailbox). Thus, identifying the intended recipient may include requesting a telephone number of a sender (caller) of the voice communication. In an embodiment, the method comprises monitoring selection by a user of a contact list available on the voice communicator wherein the contact list includes a plurality of recipient names and their associated telephone numbers. The audio equivalent is communicated to the recipient device over, for example, PSTN or VoIP network.
摘要翻译：描述了提供语音通信的方法和语音通信器。该方法可以包括识别要传送的文本并自动处理该文本以生成与该文本等效的音频。例如，文本可能会从网页上被刮掉。该方法可以包括识别音频等同物的预期接收者，并随后传送作为电话通信（例如，语音邮箱中的语音邮件消息）的音频等同物。因此，识别预期接收者可以包括请求语音通信的发送者（呼叫者）的电话号码。在一个实施例中，该方法包括监视用户对在语音通信器上可用的联系人列表的选择，其中该联系人列表包括多个接收者姓名及其相关联的电话号码。等效音频通过例如PSTN或VoIP网络传送给接收设备。

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