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1. 发明申请

WO2009006173A2 RECOGNITION OF HUMAN GESTURES BY A MOBILE PHONE 审中-公开
标题翻译：通过移动电话识别人类手势
公开(公告)号：WO2009006173A2
公开(公告)日：2009-01-08
申请号：PCT/US2008068267
申请日：2008-06-26
申请人： CISCO TECH INC , SHAFFER SHMUEL , JAIN MUKUL , PATEL LABHESH , KUMAR SANJEEV
发明人： SHAFFER SHMUEL , JAIN MUKUL , PATEL LABHESH , KUMAR SANJEEV
IPC分类号： H04M1/725
CPC分类号： H04M1/72522 , G06F1/1616 , G06F1/1694 , G06F3/012 , G06F3/017 , H04L65/403 , H04M3/56 , H04M2250/12 , H04M2250/62 , H04W4/206
摘要： In one embodiment, a method includes electronically detecting a gesture of a user listening to a speaker via a communication device, and generating an audible and/or visual response that corresponds to the gesture. The audible and/or visual response is then communicated to the speaker. It is emphasized that this abstract is provided to comply with the rules requiring an abstract that will allow a searcher or other reader to quickly ascertain the subject matter of the technical disclosure.
摘要翻译：在一个实施例中，一种方法包括电子地检测经由通信设备聆听扬声器的用户的手势，以及生成与手势对应的可听和/或视觉响应。然后将声音和/或视觉响应传达给扬声器。要强调的是，该摘要被提供以符合要求抽象的规则，允许搜索者或其他读者快速确定技术公开内容的主题。

2. 发明申请

WO2007140435A3 DYNAMIC SPEED DIAL NUMBER MAPPING 审中-公开
标题翻译：动态速度拨号号码映射
公开(公告)号：WO2007140435A3
公开(公告)日：2008-10-30
申请号：PCT/US2007070021
申请日：2007-05-31
申请人： CISCO TECH INC , PATEL LABHESH , SHAFFER SHMUEL , KUMAR SANJEEV , JAIN MUKUL
发明人： PATEL LABHESH , SHAFFER SHMUEL , KUMAR SANJEEV , JAIN MUKUL
IPC分类号： H04M1/00 , H04B1/38 , H04Q7/14
CPC分类号： H04M1/7258 , H04M1/2745 , H04M1/274516 , H04M1/7255 , H04M1/72552
摘要： A method of facilitating a telephonic response to an electronic message is described. The method includes determining at least one telephone number from a received electronic message, and assigning the determined telephone number dynamically to a button on the telephone to provide a speed dial button on the telephone. Determining the telephone number may include comparing an electronic mail address in an address field of the electronic message with a telephone directory to determine a telephone number associated with the address. If the electronic message is a text or a voice message, determining the telephone number may include parsing a body of the message to determine a telephone number, if present, which has been included into the body of the text message.
摘要翻译：描述了一种促进对电子消息的电话响应的方法。该方法包括从接收到的电子消息确定至少一个电话号码，并且将确定的电话号码动态地分配给电话上的按钮，以在电话上提供快速拨号按钮。确定电话号码可以包括将电子消息的地址字段中的电子邮件地址与电话簿进行比较，以确定与地址相关联的电话号码。如果电子消息是文本或语音消息，则确定电话号码可以包括解析消息的主体以确定已被包括在文本消息正文中的电话号码（如果存在）。

3. 发明申请

WO2007146042A3 TECHNIQUES FOR PROVIDING CALLER ID OF PARTICIPANTS IN A CONFERENCE CALL INVITATION 审中-公开
标题翻译：在大会电话邀请中提供参与者姓名的技术
公开(公告)号：WO2007146042A3
公开(公告)日：2008-10-02
申请号：PCT/US2007013387
申请日：2007-06-06
申请人： CISCO TECH INC , SHAFFER SHMUEL , JAIN MUKUL , KUMAR SANJEEV , PATEL LABHESH
发明人： SHAFFER SHMUEL , JAIN MUKUL , KUMAR SANJEEV , PATEL LABHESH
IPC分类号： G06F15/16 , H04L12/16 , H04M11/00 , H04Q11/00
CPC分类号： G06Q10/107 , H04L12/1818 , H04M3/42042 , H04M3/563 , H04M2203/5009 , H04M2203/5018 , H04M2203/5081
摘要： [56] In one embodiment, techniques for sending a conference invite that provides access to a list of participants in an existing conference are provided. A participant in a conference (104-1... 104-n) may decide to send an invite for the existing conference to the user (106). A request for inviting the user into the existing conference is received. A list of participants in the existing conference is determined. An invite message for the conference is then generated where the invite message includes information for the list of participants (104-1... 104-n). The invite message is then sent to the user (106) where the information for the list of participants is accessible to the user. For example, the list of participants may be displayed as caller ID information when the invite message is received by the user.
摘要翻译：在一个实施例中，提供了用于发送提供对现有会议中的参与者列表的访问的会议邀请的技术。会议（104-1 ... 104-n）的参与者可以决定向用户发送现有会议的邀请（106）。收到邀请用户进入现有会议的请求。确定现有会议的与会者名单。然后生成会议的邀请消息，其中邀请消息包括参与者列表（104-1 ... 104-n）的信息。然后，邀请消息被发送到用户（106），其中用户列表的信息可被用户访问。例如，当用户接收到邀请消息时，参与者列表可以被显示为呼叫者ID信息。

4. 发明申请

WO2008008214A3 CALL CENTERS WITH IMAGE OR VIDEO BASED PRIORITY 审中-公开
标题翻译：以图像或视频为主的呼叫中心
公开(公告)号：WO2008008214A3
公开(公告)日：2008-04-17
申请号：PCT/US2007015218
申请日：2007-06-28
申请人： CISCO TECH INC , SHAFFER SHMUEL , PATEL LABHESH , JAIN MUKUL , KUMAR SANJEEV
发明人： SHAFFER SHMUEL , PATEL LABHESH , JAIN MUKUL , KUMAR SANJEEV
IPC分类号： H04M11/04
CPC分类号： H04M3/42187 , H04M3/42357 , H04M3/5232 , H04M7/0039 , H04M2201/50 , H04M2242/04 , H04M2242/14
摘要： Disclosed are apparatus and methods for utilizing the camera or video capability of particular communication devices (104), such as cell phones, to enhance handling of calls, such as emergency calls. In one implementation, when a call is made to an emergency response center (ERC) (102) using an image hide capable communication device and such call is queued until an agent is available for handling the call, one or more images or video may be collected from such caller by utilizing the image hide capability of the caller's communication device (202). The mages collected from a plurality of different callers may then be sorted into different event groups (502). For instance, all the images/video that relate to a same emergency event, such as a traffic accident, are grouped together into a same event group. The different groups can then be prioritized for handling by an available agent (206, 504).
摘要翻译：公开了用于利用诸如蜂窝电话的特定通信设备（104）的相机或视频能力的装置和方法，以增强诸如紧急呼叫之类的呼叫的处理。在一个实施方案中，当使用具有图像隐藏功能的通信设备对紧急响应中心（ERC）（102）进行呼叫时，并且这样的呼叫被排队等待代理人可用于处理呼叫时，一个或多个图像或视频可以是通过利用呼叫者的通信设备（202）的图像隐藏能力从该呼叫者收集。然后可以从多个不同的呼叫者收集的法师被分类成不同的事件组（502）。例如，与相同的紧急事件（例如交通事故）相关的所有图像/视频被分组在一起成为相同的事件组。然后可以将不同的组优先处理由可用代理（206,504）处理。

5. 发明申请

WO2007123810A3 TECHNIQUES FOR MARKING AND MANIPULATING VOICE MESSAGE SEGMENTS THROUGH A TELEPHONE USER INTERFACE 审中-公开
标题翻译：通过电话用户界面标记和操作语音消息部分的技术
公开(公告)号：WO2007123810A3
公开(公告)日：2008-08-21
申请号：PCT/US2007008319
申请日：2007-04-04
申请人： CISCO TECH INC , KHOURI JOSEPH , PATEL LABHESH , JAIN MUKUL , KUMAR SANJEEV , SHAFFER SHMUEL
发明人： KHOURI JOSEPH , PATEL LABHESH , JAIN MUKUL , KUMAR SANJEEV , SHAFFER SHMUEL
IPC分类号： H04M1/64
CPC分类号： H04M3/53383 , H04M2203/303 , H04M2203/4554
摘要： In one embodiment, techniques for manipulating a voice message using a telephone user interface are provided. The telephone user interface receives a mark begin segment command from a telephonic device through a voice modality. The mark begin segment command indicates a beginning point for a voice message segment in the voice message. The telephone user interface then receives a mark end segment command from the telephonic device through the voice modality. The mark segment command indicates an ending point for the voice message segment in the voice message. An action command from the telephonic device is received and an action based on the action command for the voice message segment is performed. The voice message segment is a portion of the voice message determined based on the indicated beginning point of the voice message segment and the indicated ending point of the voice message segment in the voice message.
摘要翻译：在一个实施例中，提供了使用电话用户界面来操纵语音消息的技术。电话用户界面通过语音模式从电话设备接收标记开始段命令。标记开始段命令指示语音消息中的语音消息段的起始点。电话用户界面然后通过语音模式从电话设备接收标记结束段命令。标记段命令指示语音消息中的语音消息段的结束点。接收到来自电话设备的动作命令，并且执行基于语音消息段的动作命令的动作。语音消息段是基于语音消息段的所指示的起始点和语音消息中语音消息段的所指示的终点确定的语音消息的一部分。

6. 发明申请

WO2007037891A3 VOICE COMMUNICATOR TO PROVIDE A VOICE COMMUNICATION 审中-公开
标题翻译：语音通信提供语音通信
公开(公告)号：WO2007037891A3
公开(公告)日：2007-11-22
申请号：PCT/US2006033707
申请日：2006-08-28
申请人： CISCO TECH INC , PATEL LABHESH , KUMAR SANJEEV , SHAFFER SHMUEL , JAIN MUKUL
发明人： PATEL LABHESH , KUMAR SANJEEV , SHAFFER SHMUEL , JAIN MUKUL
IPC分类号： H04M11/00 , G10L13/04
CPC分类号： H04M1/7255 , G10L13/00 , H04M1/2474 , H04M1/2535 , H04M1/72552 , H04M1/72588 , H04M3/533 , H04M2201/39
摘要： A method and voice communicator to provide a voice communication is described. The method may include identifying text to be communicated and automatically processing the text to generate an audio equivalent of the text. For example, the text may be scraped from a web page. The method may include identifying an intended recipient of the audio equivalent and thereafter communicating the audio equivalent as a telephone communication (e.g., a voice mail message in a voice mailbox). Thus, identifying the intended recipient may include requesting a telephone number of a sender (caller) of the voice communication. In an embodiment, the method comprises monitoring selection by a user of a contact list available on the voice communicator wherein the contact list includes a plurality of recipient names and their associated telephone numbers. The audio equivalent is communicated to the recipient device over, for example, PSTN or VoIP network.
摘要翻译：描述了提供语音通信的方法和语音通信器。该方法可以包括识别要传达的文本并且自动处理文本以生成文本的音频等同物。例如，文本可能会从网页上刮下来。该方法可以包括识别音频等同物的预期接收者，然后将电话等效信号作为电话通信（例如，语音信箱中的语音邮件消息）传送。因此，识别预期的接收者可以包括请求语音通信的发送者（呼叫者）的电话号码。在一个实施例中，该方法包括监视用户对语音通信器上可用的联系人列表的选择，其中联系人列表包括多个接收者姓名及其相关联的电话号码。音频等效物通过例如PSTN或VoIP网络传送到接收者设备。

7. 发明申请

WO2007146084A3 METHOD AND SYSTEM FOR RECALLING VOICEMAIL MESSAGES 审中-公开
标题翻译：用于调用语音信箱的方法和系统
公开(公告)号：WO2007146084A3
公开(公告)日：2008-05-15
申请号：PCT/US2007013451
申请日：2007-06-06
申请人： CISCO TECH INC , SHAFFER SHMUEL , JAIN MUKUL , KUMAR SANJEEV , PATEL LABHESH
发明人： SHAFFER SHMUEL , JAIN MUKUL , KUMAR SANJEEV , PATEL LABHESH
IPC分类号： H04M1/64
CPC分类号： H04M3/53366 , H04M3/385 , H04M2201/39 , H04M2201/41 , H04M2203/4554
摘要： Techniques and systems for recalling voicemail messages from remote voicemail systems are disclosed. In one embodiment, a method for recalling a voicemail message from a target mailbox can include: accessing a voicemail system by a caller using a device; authenticating the caller using speaker verification; and deleting the voicemail message from the target mailbox. The target mailbox owner can be a member of the voicemail system, while the caller can be a non-member of that voicemail system. The device may be configured to support a telephony user interface (TUI), for example.
摘要翻译：公开了用于从远程语音邮件系统调用语音邮件消息的技术和系统。在一个实施例中，用于从目标邮箱调用语音邮件消息的方法可以包括：由呼叫者使用设备访问语音邮件系统; 使用说话人验证认证来电者; 并从目标邮箱中删除该语音邮件消息。目标邮箱所有者可以是语音邮件系统的成员，而呼叫者可以是该语音邮件系统的非成员。该设备可以被配置为支持例如电话用户界面（TUI）。

8. 发明申请

WO2007103930A3 METHODS AND SYSTEMS FOR PROVIDING DYNAMIC MESSAGE CONTENT TO CALLERS ON HOLD 审中-公开
标题翻译：提供动态消息内容给呼叫者保持的方法和系统
公开(公告)号：WO2007103930A3
公开(公告)日：2007-12-27
申请号：PCT/US2007063403
申请日：2007-03-06
申请人： CISCO TECH INC , SHAFFER SHMUEL , KUMAR SANJEEV , PATEL LABHESH , JAIN MUKUL
发明人： SHAFFER SHMUEL , KUMAR SANJEEV , PATEL LABHESH , JAIN MUKUL
IPC分类号： H04M5/00
CPC分类号： H04M3/5166 , H04M3/4938 , H04M3/5238
摘要： Methods and systems for providing dynamic messages to callers on hold are disclosed. In one such method, a telephone call is received into a queue and a first wait time is calculated which corresponds to a first estimated length of time expected to elapse before an agent is available to answer the telephone call. A plurality of message elements are assembled to create a message having a length approximately equal to the first wait time, and playback of the message is initiated. A second wait time is calculated during the playback of the message. The message is modified during playback to have a length approximately equal to the second wait time if the updated estimated length of time is different than the first estimated length of time. In various embodiments, the second wait time may be continuously calculated and the message may be continuously modified during playback.
摘要翻译：公开了用于向保持呼叫者提供动态消息的方法和系统。在一种这样的方法中，电话呼叫被接收到队列中并且计算出第一等待时间，该第一等待时间对应于在代理可用于应答电话呼叫之前预期经过的第一估计时间长度。组合多个消息元素以创建具有与第一等待时间大致相等的长度的消息，并且启动消息的回放。在播放消息期间计算第二个等待时间。如果所更新的估计时间长度不同于第一估计时间长度，则在回放期间将消息修改为具有大约等于第二等待时间的长度。在各种实施例中，可以连续计算第二等待时间，并且可以在回放期间连续修改消息。

9. 发明申请

WO2007108940A3 SYSTEM AND METHOD FOR EMPLOYING STATE INFORMATION TO ENHANCE NETWORK FUNCTIONALITY 审中-公开
标题翻译：用于提供状态信息以加强网络功能的系统和方法
公开(公告)号：WO2007108940A3
公开(公告)日：2008-11-20
申请号：PCT/US2007005830
申请日：2007-03-07
申请人： CISCO TECH INC , JAIN MUKUL , SHAFFER SHMUEL , CABALLERO-MCCANN DENISE , PATEL LABHESH
发明人： JAIN MUKUL , SHAFFER SHMUEL , CABALLERO-MCCANN DENISE , PATEL LABHESH
IPC分类号： H04M3/42 , H04L12/66 , H04Q7/20
CPC分类号： H04L29/06027 , H04L65/1096 , H04M3/42093 , H04M3/42365 , H04M3/42374 , H04M3/424 , H04M3/48 , H04M2203/1008
摘要： A system and method for enabling an enhanced camp-on feature for a communications device. In an illustrative embodiment, the system includes a first mechanism for providing information pertaining to why a first user of a first communications device is unable to be contacted. A second mechanism enables a second user of a second communications device to make a camp-on selection based on the information. In a more specific embodiment, the information includes state information pertaining to the first communications device. The first means includes a fist module running on the first communications device. The first module is adapted to selectively relay the state information to an entity connected to the network. In the specific embodiment, the entity connected to the network includes Private Branch eXchange (PBX) system.
摘要翻译：一种用于实现通信设备的增强的驻留特征的系统和方法。在说明性实施例中，系统包括用于提供关于为什么第一通信设备的第一用户不能被联系的信息的第一机制。第二机制使得第二通信设备的第二用户能够基于该信息进行驻留选择。在更具体的实施例中，信息包括与第一通信设备有关的状态信息。第一装置包括在第一通信设备上运行的第一模块。第一模块适于将状态信息选择性地中继到连接到网络的实体。在具体实施例中，连接到网络的实体包括专用分支交换（PBX）系统。

10. 发明申请

WO2007037875A3 APPARATUS TO PROCESS AN INCOMING MESSAGE 审中-公开
标题翻译：处理信息的设备
公开(公告)号：WO2007037875A3
公开(公告)日：2009-04-16
申请号：PCT/US2006033387
申请日：2006-08-28
申请人： CISCO TECH INC , SHAFFER SHMUEL , GATZKE ALAN D , PATEL LABHESH , JAIN MUKUL
发明人： SHAFFER SHMUEL , GATZKE ALAN D , PATEL LABHESH , JAIN MUKUL
IPC分类号： G10L13/08
CPC分类号： H04L51/04 , G06Q10/107 , H04M1/72552 , H04M3/4211 , H04M3/53333 , H04M3/537 , H04M2201/18 , H04M2203/301 , H04M2203/4536 , H04M2250/74
摘要： A method and apparatus to process an incoming message is described. The method may comprise, at a recipient system, receiving an incoming message from a message communicator and automatically analyzing message content to identify a keyword included in the message content. Thereafter, a predefined action associated with the keyword may be identified and the action may be performed. In an example embodiment, the predefined action may be a priority with the message, alerting an intended recipient of the message, routing the message to the intended recipient, paging the intended recipient, emailing the message to the intended recipient, sending an SMS message to the intended recipient, or the like. In an example embodiment, a user/owner of a mailbox may search a message database to identify incoming messages which includes the search term in the message content.
摘要翻译：描述了处理传入消息的方法和装置。该方法可以包括在接收者系统处从消息通信器接收输入消息，并且自动分析消息内容以识别包括在消息内容中的关键字。此后，可以识别与关键字相关联的预定动作，并且可以执行动作。在示例实施例中，预定义动作可以是消息的优先级，警告消息的预期接收者，将消息路由到预期接收者，寻呼预期接收者，将消息发送到预期接收者，向SMS发送SMS消息预期接收者等。在示例实施例中，邮箱的用户/所有者可以搜索消息数据库以识别在消息内容中包括搜索项的传入消息。

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