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1. 发明申请

WO2007142717A3 AUTOMATED SYSTEM AND METHOD FOR HANDLING HUMAN AND CALLER QUEUES 审中-公开
标题翻译：自动化系统和处理人员和呼叫者队伍的方法
公开(公告)号：WO2007142717A3
公开(公告)日：2008-12-04
申请号：PCT/US2007006970
申请日：2007-03-20
申请人： CISCO TECH INC , PATEL LABHESH , KUMAR SANJEEV , JAIN MUKUL , KHOURI JOSEPH F , SHAFFER SCHMUEL
发明人： PATEL LABHESH , KUMAR SANJEEV , JAIN MUKUL , KHOURI JOSEPH F , SHAFFER SCHMUEL
IPC分类号： H04L12/28 , G06F17/00 , G06Q10/00 , H04L12/26 , H04M3/00
CPC分类号： H04M3/5236 , H04M3/5238
摘要： A system for handling service requests received from end-users that include telephone callers and persons who are physically present at a branch or store. The system includes an ACD (15) and a ticket dispenser(17) coupled with the ACD. The ticket dispenser being operable to first dispense a ticket having an identifier to each person who requests service at the branch or store, and then electronically communicate the identifier to the ACD. The ACD includes one or more queues to order calls received from the telephone callers and identifiers. The ACD routes either a call or a person to an available agent in accordance with an algorithm
摘要翻译：用于处理从最终用户接收的服务请求的系统，包括电话呼叫者和实际存在于分支机构或商店的人员。该系统包括与ACD耦合的ACD（15）和售票机（17）。售票机可操作以首先向在分支或存储处请求服务的每个人分配具有标识符的票，然后将该标识符电子地传达给ACD。 ACD包括一个或多个队列来订购从电话呼叫者和标识符接收的呼叫。 ACD根据算法将呼叫或个人路由到可用代理

2. 发明申请

WO2008016464A3 FORWARDING ONE OR MORE PREFERENCES DURING CALL FORWARDING 审中-公开
标题翻译：在转发呼叫期间转发一项或多项优惠
公开(公告)号：WO2008016464A3
公开(公告)日：2008-05-02
申请号：PCT/US2007015527
申请日：2007-07-06
申请人： CISCO TECH INC , JAIN MUKUL , KUMAR SANJEEV , PATEL LABHESH , KHOURI JOSEPH F
发明人： JAIN MUKUL , KUMAR SANJEEV , PATEL LABHESH , KHOURI JOSEPH F
IPC分类号： H04L9/00
CPC分类号： H04M3/54 , H04M3/02 , H04M3/42034 , H04M3/42051 , H04M3/42068 , H04M3/42314 , H04M7/006 , H04M19/041 , H04M2201/38
摘要： In one embodiment, a telephony system includes a memory that stores one or more call preferences of a user, and a central call routing entity that enables a user to set a call forwarding rule. In accordance with the call forwarding rule and in response to an incoming call to a first telephone device of the user, the call routing entity routing the incoming call to a second telephone device along with a message indicating that the one or more call preferences of the user are stored in the memory. The one or more call preferences are then fetched and applied at the second telephone device. It is emphasized that this abstract is provided to comply with the rules requiring an abstract that will allow a searcher or other reader to quickly ascertain the subject matter of the technical disclosure.
摘要翻译：在一个实施例中，电话系统包括存储用户的一个或多个呼叫偏好的存储器，以及使用户能够设置呼叫转移规则的中央呼叫路由实体。根据呼叫转移规则并且响应于到用户的第一电话设备的呼入，呼叫路由实体将来电路由到第二电话设备以及指示呼叫转移的一个或多个呼叫偏好用户存储在内存中。然后在第二电话设备处取出并应用一个或多个呼叫偏好。要强调的是，提供这个摘要是为了遵守需要摘要的规则，这将允许搜索者或其他读者快速确定技术公开的主题。

3. 发明申请

WO2007106152A3 SECURE VOICE COMMUNICATION CHANNEL FOR CONFIDENTIAL MESSAGING 审中-公开
标题翻译：安全的语音通信通道用于保密通信
公开(公告)号：WO2007106152A3
公开(公告)日：2007-11-15
申请号：PCT/US2006044594
申请日：2006-11-17
申请人： CISCO TECH INC , PATEL LABHESH , KUMAR SANJEEV , JAIN MUKUL , KHOURI JOSEPH F
发明人： PATEL LABHESH , KUMAR SANJEEV , JAIN MUKUL , KHOURI JOSEPH F
IPC分类号： H04M11/00
CPC分类号： H04M3/16 , H04M3/5322 , H04M3/53333 , H04M2203/4536 , H04M2207/18
摘要： A unified messaging system includes a unit to store a message operable to store a message sent to a user, the message having a selectable security attribute set to a one of a plurality of levels. A module associated with the unit operates to secure a voice channel used by the user to listen to the message when the selectable security level is set to a high level indicating encryption. It is emphasized that this abstract is provided to comply with the rules requiring an abstract that will allow a searcher or other reader to quickly ascertain the subject matter of the technical disclosure. It is submitted with the understanding that it will not be used to interpret or limit the scope or meaning of the claims.
摘要翻译：统一消息传送系统包括存储可操作用于存储发送给用户的消息的消息的单元，消息具有设置为多个级别之一的可选安全属性。当可选安全级别被设置为表示加密的高级别时，与该单元相关联的模块操作以保护用户使用的话音信道来收听消息。要强调的是，提供这个摘要是为了遵守需要摘要的规则，这将允许搜索者或其他读者快速确定技术公开的主题。提交时的理解是，它不会被用来解释或限制权利要求的范围或含义。

4. 发明申请

WO2007092068A3 MESSAGING SYSTEM WITH CONTENT-BASED DYNAMIC MENU GENERATION 审中-公开
标题翻译：具有基于内容的动态菜单生成的消息传递系统
公开(公告)号：WO2007092068A3
公开(公告)日：2009-05-07
申请号：PCT/US2006045174
申请日：2006-11-22
申请人： CISCO TECH INC , PATEL LABHESH , KUMAR SANJEEV , JAIN MUKUL , KHOURI JOSEPH F
发明人： PATEL LABHESH , KUMAR SANJEEV , JAIN MUKUL , KHOURI JOSEPH F
IPC分类号： G06F15/16
CPC分类号： G06Q10/107 , H04L51/066 , H04L51/36 , H04M3/53333 , H04M2203/355 , H04M2203/4509
摘要： A unified messaging system for an enterprise includes a messaging module operable to store a message sent by a first user to a second user in a first media type, and to deliver the message to the second user in either the first type or a second media type. A natural language speech parsing (NLSP) module coupled with the messaging module is operable to detect an actionable item contained within the message, the messaging module dynamically modifying a response menu to include an option corresponding to the actionable item, and then presenting the modified response menu to the second user concurrent with or following delivery of the message. It is submitted with the understanding that it will not be used to interpret or limit the scope or meaning of the claims.
摘要翻译：用于企业的统一消息系统包括消息传送模块，其可操作以将第一用户发送的消息以第一媒体类型存储到第二用户，并且以第一类型或第二媒体类型将消息传递给第二用户。与消息传递模块耦合的自然语言语音解析（NLSP）模块可操作以检测包含在消息内的可操作项目，消息传递模块动态修改响应菜单以包括对应于可操作项目的选项，然后呈现修改后的响应到第二个用户的菜单，同时发送或在发送消息之后。提交它的理解是，它不会用于解释或限制权利要求的范围或含义。

5. 发明申请

WO2007146042A3 TECHNIQUES FOR PROVIDING CALLER ID OF PARTICIPANTS IN A CONFERENCE CALL INVITATION 审中-公开
标题翻译：在大会电话邀请中提供参与者姓名的技术
公开(公告)号：WO2007146042A3
公开(公告)日：2008-10-02
申请号：PCT/US2007013387
申请日：2007-06-06
申请人： CISCO TECH INC , SHAFFER SHMUEL , JAIN MUKUL , KUMAR SANJEEV , PATEL LABHESH
发明人： SHAFFER SHMUEL , JAIN MUKUL , KUMAR SANJEEV , PATEL LABHESH
IPC分类号： G06F15/16 , H04L12/16 , H04M11/00 , H04Q11/00
CPC分类号： G06Q10/107 , H04L12/1818 , H04M3/42042 , H04M3/563 , H04M2203/5009 , H04M2203/5018 , H04M2203/5081
摘要： [56] In one embodiment, techniques for sending a conference invite that provides access to a list of participants in an existing conference are provided. A participant in a conference (104-1... 104-n) may decide to send an invite for the existing conference to the user (106). A request for inviting the user into the existing conference is received. A list of participants in the existing conference is determined. An invite message for the conference is then generated where the invite message includes information for the list of participants (104-1... 104-n). The invite message is then sent to the user (106) where the information for the list of participants is accessible to the user. For example, the list of participants may be displayed as caller ID information when the invite message is received by the user.
摘要翻译：在一个实施例中，提供了用于发送提供对现有会议中的参与者列表的访问的会议邀请的技术。会议（104-1 ... 104-n）的参与者可以决定向用户发送现有会议的邀请（106）。收到邀请用户进入现有会议的请求。确定现有会议的与会者名单。然后生成会议的邀请消息，其中邀请消息包括参与者列表（104-1 ... 104-n）的信息。然后，邀请消息被发送到用户（106），其中用户列表的信息可被用户访问。例如，当用户接收到邀请消息时，参与者列表可以被显示为呼叫者ID信息。

6. 发明申请

WO2009006173A2 RECOGNITION OF HUMAN GESTURES BY A MOBILE PHONE 审中-公开
标题翻译：通过移动电话识别人类手势
公开(公告)号：WO2009006173A2
公开(公告)日：2009-01-08
申请号：PCT/US2008068267
申请日：2008-06-26
申请人： CISCO TECH INC , SHAFFER SHMUEL , JAIN MUKUL , PATEL LABHESH , KUMAR SANJEEV
发明人： SHAFFER SHMUEL , JAIN MUKUL , PATEL LABHESH , KUMAR SANJEEV
IPC分类号： H04M1/725
CPC分类号： H04M1/72522 , G06F1/1616 , G06F1/1694 , G06F3/012 , G06F3/017 , H04L65/403 , H04M3/56 , H04M2250/12 , H04M2250/62 , H04W4/206
摘要： In one embodiment, a method includes electronically detecting a gesture of a user listening to a speaker via a communication device, and generating an audible and/or visual response that corresponds to the gesture. The audible and/or visual response is then communicated to the speaker. It is emphasized that this abstract is provided to comply with the rules requiring an abstract that will allow a searcher or other reader to quickly ascertain the subject matter of the technical disclosure.
摘要翻译：在一个实施例中，一种方法包括电子地检测经由通信设备聆听扬声器的用户的手势，以及生成与手势对应的可听和/或视觉响应。然后将声音和/或视觉响应传达给扬声器。要强调的是，该摘要被提供以符合要求抽象的规则，允许搜索者或其他读者快速确定技术公开内容的主题。

7. 发明申请

WO2007140435A3 DYNAMIC SPEED DIAL NUMBER MAPPING 审中-公开
标题翻译：动态速度拨号号码映射
公开(公告)号：WO2007140435A3
公开(公告)日：2008-10-30
申请号：PCT/US2007070021
申请日：2007-05-31
申请人： CISCO TECH INC , PATEL LABHESH , SHAFFER SHMUEL , KUMAR SANJEEV , JAIN MUKUL
发明人： PATEL LABHESH , SHAFFER SHMUEL , KUMAR SANJEEV , JAIN MUKUL
IPC分类号： H04M1/00 , H04B1/38 , H04Q7/14
CPC分类号： H04M1/7258 , H04M1/2745 , H04M1/274516 , H04M1/7255 , H04M1/72552
摘要： A method of facilitating a telephonic response to an electronic message is described. The method includes determining at least one telephone number from a received electronic message, and assigning the determined telephone number dynamically to a button on the telephone to provide a speed dial button on the telephone. Determining the telephone number may include comparing an electronic mail address in an address field of the electronic message with a telephone directory to determine a telephone number associated with the address. If the electronic message is a text or a voice message, determining the telephone number may include parsing a body of the message to determine a telephone number, if present, which has been included into the body of the text message.
摘要翻译：描述了一种促进对电子消息的电话响应的方法。该方法包括从接收到的电子消息确定至少一个电话号码，并且将确定的电话号码动态地分配给电话上的按钮，以在电话上提供快速拨号按钮。确定电话号码可以包括将电子消息的地址字段中的电子邮件地址与电话簿进行比较，以确定与地址相关联的电话号码。如果电子消息是文本或语音消息，则确定电话号码可以包括解析消息的主体以确定已被包括在文本消息正文中的电话号码（如果存在）。

8. 发明申请

WO2007087120A2 EMAIL TEXT-TO-SPEECH CONVERSION IN SENDER'S VOICE 审中-公开
标题翻译：发送者语音中的电子邮件语音转换
公开(公告)号：WO2007087120A2
公开(公告)日：2007-08-02
申请号：PCT/US2007000077
申请日：2007-01-03
申请人： CISCO TECH INC , KUMAR SANJEEV , PATEL LABHESH , KHOURI JOSEPH , JAIN MUKUL
发明人： KUMAR SANJEEV , PATEL LABHESH , KHOURI JOSEPH , JAIN MUKUL
IPC分类号： G06F15/16
CPC分类号： G06Q10/107 , G10L13/00
摘要： Multiple authors' voices can be used in a text-to-speech (TTS) conversion of an email thread so that each part of the thread is read in that author's voice. A tag is used to identify which text portion corresponds to which author. Voice characteristics can be originated from an author's sending device or can be centrally stored in a voice characteristic database at a unified messaging server and provided to a recipient of the email thread. A similar approach can be used in a single document such as a change-tracked document that is being edited by multiple authors. The different voice characteristics of authors corresponding to different parts of the document can be accessed for TTS conversion so that a person listening on an audio device (e.g., phone, VoIP phone, cell phone, etc.) can identify the author of a specific part without the use of text or other displayed information. Voice characteristics can be centrally stored and delivered to users of audio devices to be used with a variety of text communications.
摘要翻译：多个作者的声音可以用于电子邮件线程的文本到语音（TTS）转换，以便线程的每个部分都以该作者的声音读取。标签用于标识哪个文本部分对应于哪个作者。语音特征可以来自作者的发送设备，或者可以集中地存储在统一消息服务器的语音特征数据库中，并提供给电子邮件线程的接收者。类似的方法可以在单个文档中使用，例如由多个作者编辑的变更跟踪文档。可以访问对应于文档不同部分的作者的不同语音特征，以进行TTS转换，以便在音频设备（例如，电话，VoIP电话，手机等）上聆听的人可以识别特定部分的作者不使用文字或其他显示信息。语音特征可以集中存储并传递给音频设备的用户，以便与各种文本通信一起使用。

9. 发明申请

WO2008008214A3 CALL CENTERS WITH IMAGE OR VIDEO BASED PRIORITY 审中-公开
标题翻译：以图像或视频为主的呼叫中心
公开(公告)号：WO2008008214A3
公开(公告)日：2008-04-17
申请号：PCT/US2007015218
申请日：2007-06-28
申请人： CISCO TECH INC , SHAFFER SHMUEL , PATEL LABHESH , JAIN MUKUL , KUMAR SANJEEV
发明人： SHAFFER SHMUEL , PATEL LABHESH , JAIN MUKUL , KUMAR SANJEEV
IPC分类号： H04M11/04
CPC分类号： H04M3/42187 , H04M3/42357 , H04M3/5232 , H04M7/0039 , H04M2201/50 , H04M2242/04 , H04M2242/14
摘要： Disclosed are apparatus and methods for utilizing the camera or video capability of particular communication devices (104), such as cell phones, to enhance handling of calls, such as emergency calls. In one implementation, when a call is made to an emergency response center (ERC) (102) using an image hide capable communication device and such call is queued until an agent is available for handling the call, one or more images or video may be collected from such caller by utilizing the image hide capability of the caller's communication device (202). The mages collected from a plurality of different callers may then be sorted into different event groups (502). For instance, all the images/video that relate to a same emergency event, such as a traffic accident, are grouped together into a same event group. The different groups can then be prioritized for handling by an available agent (206, 504).
摘要翻译：公开了用于利用诸如蜂窝电话的特定通信设备（104）的相机或视频能力的装置和方法，以增强诸如紧急呼叫之类的呼叫的处理。在一个实施方案中，当使用具有图像隐藏功能的通信设备对紧急响应中心（ERC）（102）进行呼叫时，并且这样的呼叫被排队等待代理人可用于处理呼叫时，一个或多个图像或视频可以是通过利用呼叫者的通信设备（202）的图像隐藏能力从该呼叫者收集。然后可以从多个不同的呼叫者收集的法师被分类成不同的事件组（502）。例如，与相同的紧急事件（例如交通事故）相关的所有图像/视频被分组在一起成为相同的事件组。然后可以将不同的组优先处理由可用代理（206,504）处理。

10. 发明申请

WO2007123810A3 TECHNIQUES FOR MARKING AND MANIPULATING VOICE MESSAGE SEGMENTS THROUGH A TELEPHONE USER INTERFACE 审中-公开
标题翻译：通过电话用户界面标记和操作语音消息部分的技术
公开(公告)号：WO2007123810A3
公开(公告)日：2008-08-21
申请号：PCT/US2007008319
申请日：2007-04-04
申请人： CISCO TECH INC , KHOURI JOSEPH , PATEL LABHESH , JAIN MUKUL , KUMAR SANJEEV , SHAFFER SHMUEL
发明人： KHOURI JOSEPH , PATEL LABHESH , JAIN MUKUL , KUMAR SANJEEV , SHAFFER SHMUEL
IPC分类号： H04M1/64
CPC分类号： H04M3/53383 , H04M2203/303 , H04M2203/4554
摘要： In one embodiment, techniques for manipulating a voice message using a telephone user interface are provided. The telephone user interface receives a mark begin segment command from a telephonic device through a voice modality. The mark begin segment command indicates a beginning point for a voice message segment in the voice message. The telephone user interface then receives a mark end segment command from the telephonic device through the voice modality. The mark segment command indicates an ending point for the voice message segment in the voice message. An action command from the telephonic device is received and an action based on the action command for the voice message segment is performed. The voice message segment is a portion of the voice message determined based on the indicated beginning point of the voice message segment and the indicated ending point of the voice message segment in the voice message.
摘要翻译：在一个实施例中，提供了使用电话用户界面来操纵语音消息的技术。电话用户界面通过语音模式从电话设备接收标记开始段命令。标记开始段命令指示语音消息中的语音消息段的起始点。电话用户界面然后通过语音模式从电话设备接收标记结束段命令。标记段命令指示语音消息中的语音消息段的结束点。接收到来自电话设备的动作命令，并且执行基于语音消息段的动作命令的动作。语音消息段是基于语音消息段的所指示的起始点和语音消息中语音消息段的所指示的终点确定的语音消息的一部分。

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