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1. 发明申请

WO2008042717A3 SYSTEMS AND METHODS FOR MONITORING INFORMATION CORRESPONDING TO COMMUNICATION SESSIONS 审中-公开
标题翻译：用于监测与通信会议相关的信息的系统和方法
公开(公告)号：WO2008042717A3
公开(公告)日：2009-02-19
申请号：PCT/US2007079759
申请日：2007-09-27
申请人： VERINT SYSTEMS INC , CALAHAN MARC , AKERS LYNN RICHARD
发明人： CALAHAN MARC , AKERS LYNN RICHARD
IPC分类号： H04J3/16 , G06F17/30
CPC分类号： H04M3/5183 , H04L43/0817 , H04M3/42221
摘要： Systems and methods for monitoring information corresponding to communication sessions are provided. A representative method includes: receiving information corresponding to the communication session; storing the information in long term storage; extracting a first portion of the information from the long term storage; populating a database with the first portion of the information such that the portion of the information is stored in the database in addition to being stored in the long term storage; determining that additional information corresponding to the communication session is required for use; and extracting an additional portion of the information from the long term storage.
摘要翻译：提供了用于监视与通信会话相对应的信息的系统和方法。一种代表性的方法包括：接收与通信会话相对应的信息; 将信息存储在长期存储中; 从长期存储中提取信息的第一部分; 使用信息的第一部分填充数据库，使得除了存储在长期存储器中之外，部分信息被存储在数据库中; 确定需要使用与通信会话相对应的附加信息; 以及从长期存储中提取信息的附加部分。

2. 发明申请

WO2008042730A2 SYSTEMS AND METHODS FOR RECORDING IN A CUSTOMER CENTER ENVIRONMENT 审中-公开
标题翻译：用于在客户中心环境中记录的系统和方法
公开(公告)号：WO2008042730A2
公开(公告)日：2008-04-10
申请号：PCT/US2007079791
申请日：2007-09-27
申请人： VERINT SYSTEMS INC , BARNES ROBERT JOHN , WILLIAMS JAMIE RICHARD , CALAHAN MARC , DONG THOMAS Z
发明人： BARNES ROBERT JOHN , WILLIAMS JAMIE RICHARD , CALAHAN MARC , DONG THOMAS Z
IPC分类号： H04L12/66
CPC分类号： H04M15/00
摘要： Systems and methods for recording in a customer center environment are provided. In this regard, a representative method comprises: receiving data related to a communication; communicating with a recording system to determine the processing capabilities of the recording system; determining whether to adjust packet size of the data based on the processing capabilities of the recording system; responsive to determining that the packet size is to be adjusted, adjusting the packet size of the data based on the processing capabilities of the recording system; and transmitting the data with the adjusted packet size to the recording system.
摘要翻译：提供了在客户中心环境中记录的系统和方法。就此而言，代表性方法包括：接收与通信有关的数据; 与记录系统通信以确定记录系统的处理能力; 基于记录系统的处理能力确定是否调整数据的分组大小; 响应于确定分组大小将被调整，基于记录系统的处理能力来调整数据的分组大小; 并且将具有调整后的分组大小的数据发送到记录系统。

3. 发明申请

WO2008042717A2 SYSTEMS AND METHODS FOR MONITORING INFORMATION CORRESPONDING TO COMMUNICATION SESSIONS 审中-公开
标题翻译：用于监测与通信会议相关的信息的系统和方法
公开(公告)号：WO2008042717A2
公开(公告)日：2008-04-10
申请号：PCT/US2007/079759
申请日：2007-09-27
申请人： VERINT SYSTEMS INC. , CALAHAN, Marc , AKERS, Lynn, Richard
发明人： CALAHAN, Marc , AKERS, Lynn, Richard
IPC分类号： H04J1/16
CPC分类号： H04M3/5183 , H04L43/0817 , H04M3/42221
摘要： Systems and methods for monitoring information corresponding to communication sessions are provided. A representative method includes: receiving information corresponding to the communication session; storing the information in long term storage; extracting a first portion of the information from the long term storage; populating a database with the first portion of the information such that the portion of the information is stored in the database in addition to being stored in the long term storage; determining that additional information corresponding to the communication session is required for use; and extracting an additional portion of the information from the long term storage.
摘要翻译：提供了用于监视与通信会话相对应的信息的系统和方法。一种代表性的方法包括：接收与通信会话相对应的信息; 将信息存储在长期存储中; 从长期存储中提取信息的第一部分; 使用信息的第一部分填充数据库，使得除了存储在长期存储器中之外，部分信息被存储在数据库中; 确定需要使用与通信会话相对应的附加信息; 以及从长期存储中提取信息的附加部分。

4. 发明申请

WO2007090109A2 SYSTEM AND METHOD FOR CONTROLLING GENERATION RATE OF COMPRESSED DATA 审中-公开
标题翻译：用于控制压缩数据生成速率的系统和方法
公开(公告)号：WO2007090109A2
公开(公告)日：2007-08-09
申请号：PCT/US2007/061275
申请日：2007-01-30
申请人： VERINT SYSTEMS, INC. , MARTEL, Hugo , KOUNCAR, Willie , COTTINET, Alexandre
发明人： MARTEL, Hugo , KOUNCAR, Willie , COTTINET, Alexandre
IPC分类号： H04N7/12
CPC分类号： H04N19/00254 , H04N19/115 , H04N19/152 , H04N19/169 , H04N19/61
摘要： The present invention comprises a system and method for controlling the rate a data encoder generates compressed data. The system and method are preferably implemented as program code stored and executed by a processor or computer that is interfaced to standard variable or constant bit rate encoders known in the art. The system preferably encodes and compresses video signals received from a camera, and controls the rate at which the compressed data is generated by the encoder so that storage capacity reserved for the compressed data will not be exceeded. The device preferably takes advantage of periods when the data generation rate is low to increase the quality of video data generated during periods of high activity.
摘要翻译：本发明包括一种用于控制数据编码器生成压缩数据的速率的系统和方法。该系统和方法优选地被实现为由与本领域已知的标准可变或恒定比特率编码器接口的处理器或计算机存储和执行的程序代码。该系统优选地对从摄像机接收的视频信号进行编码和压缩，并且控制由编码器产生压缩数据的速率，从而不会超过为压缩数据预留的存储容量。该装置优选地利用数据生成速率低的周期，以增加在高活动期间产生的视频数据的质量。

5. 发明申请

WO2008002711A3 SYSTEMS AND METHODS FOR PROVIDING RECORDING AS A NETWORK SERVICE 审中-公开
标题翻译：用于提供记录作为网络服务的系统和方法
公开(公告)号：WO2008002711A3
公开(公告)日：2008-08-07
申请号：PCT/US2007066484
申请日：2007-04-12
申请人： VERINT SYSTEMS INC , BYRD STEVE , BOURNE JOHN , WILLIAMS JAMIE RICHARD , SPOHRER DAN , BARNES ROBERT JOHN
发明人： BYRD STEVE , BOURNE JOHN , WILLIAMS JAMIE RICHARD , SPOHRER DAN , BARNES ROBERT JOHN
IPC分类号： H04L12/50 , G06F3/06 , G06F12/00 , G11B5/09 , G11B11/00 , G11B13/00
CPC分类号： H04L43/028
摘要： Systems and methods for providing recording as a network service are provided. A representative method incorporates: communicating instructions to a network, the instructions indicating that IP packets associated with a communication that is to be recorded are to be directed to long term storage such that the network: receives the instructions; determines whether Internet Protocol (IP) packets, which are being communicated by the network, are associated with a communication that is to be recorded; and directs information corresponding to the IP packets associated with the communication to a long term storage device.
摘要翻译：提供了作为网络服务提供记录的系统和方法。代表性的方法包括：向网络传送指令，所述指令指示与要被记录的通信相关联的IP分组将被引导到长期存储，使得网络：接收指令; 确定网络正在传送的网际协议（IP）分组是否与要被记录的通信相关联; 并且将对应于与该通信相关联的IP分组的信息引导至长期存储设备。

6. 发明申请

WO2004072780A3 METHOD FOR AUTOMATIC AND SEMI-AUTOMATIC CLASSIFICATION AND CLUSTERING OF NON-DETERMINISTIC TEXTS 审中-公开
标题翻译：自动和半自动分类方法和非确定性文本的聚类方法
公开(公告)号：WO2004072780A3
公开(公告)日：2004-11-11
申请号：PCT/US2004003198
申请日：2004-01-05
申请人： VERINT SYSTEMS INC
发明人： ARIEL ASSAF , BRAND MICHAEL , HOROWITZ ITSIK , SHOCHET OFER , STAUBER ITZIK , ZIV DROR DANIEL
IPC分类号： G06F20060101 , G06F17/00 , G06F17/30 , G06K9/00 , G06K9/03 , G06K9/68 , G10L15/00 , G10L15/18 , G10L15/26
CPC分类号： G10L15/197 , G06F17/30705 , G06F17/30722 , G06F17/30867 , G06K9/03 , G06K9/685 , G10L15/26
摘要： Non-deterministic text with average word recognition precision below 50 % is processed utilizing non-textual differences between words or sequences of words in the text to provide more useful information to users by resolving more than two decision options. One or more indexes that indicate non-textual differences between n-word sequences, where n is a positive integer, may be generated for use in data mining that considers the non-textual differences. Alternatively, multiple indexes may be generated using different data mining techniques that may or may not utilize non-textual differences and then the results produced by the different data mining techniques may be merged to identify non-textual differences. These techniques may be used in classifying, labeling, categorizing, filtering, clustering, or retrieving documents, or in discovering salient terms in a set of documents.
摘要翻译：平均字识别精度低于50％的非确定性文本利用文本中单词或单词序列之间的非文本差异进行处理，以通过解决两个以上的决策选项为用户提供更有用的信息。可以生成指示n个词序列之间非文本差异的一个或多个索引，其中n是正整数，用于考虑非文本差异的数据挖掘中。或者，可以使用可能或可以不利用非文本差异的不同数据挖掘技术来生成多个索引，然后可以将由不同数据挖掘技术产生的结果合并以识别非文本差异。这些技术可用于分类，标注，分类，过滤，聚类或检索文档，或在一组文档中发现显着术语。

7. 发明申请

WO2004072780A2 METHOD FOR AUTOMATIC AND SEMI-AUTOMATIC CLASSIFICATION AND CLUSTERING OF NON-DETERMINISTIC TEXTS 审中-公开
标题翻译：用于非确定性文本的自动和半自动分类和聚类的方法
公开(公告)号：WO2004072780A2
公开(公告)日：2004-08-26
申请号：PCT/US2004/003198
申请日：2004-01-05
申请人： VERINT SYSTEMS, INC.
发明人： ARIEL, Assaf , BRAND, Michael , HOROWITZ, Itsik , SHOCHET, Ofer , STAUBER, Itzik , ZIV, Dror, Daniel
IPC分类号： G06F
CPC分类号： G10L15/197 , G06F17/30705 , G06F17/30722 , G06F17/30867 , G06K9/03 , G06K9/685 , G10L15/26
摘要： Non-deterministic text with average word recognition precision below 50 % is processed utilizing non-textual differences between words or sequences of words in the text to provide more useful information to users by resolving more than two decision options. One or more indexes that indicate non-textual differences between n-word sequences, where n is a positive integer, may be generated for use in data mining that considers the non-textual differences. Alternatively, multiple indexes may be generated using different data mining techniques that may or may not utilize non-textual differences and then the results produced by the different data mining techniques may be merged to identify non-textual differences. These techniques may be used in classifying, labeling, categorizing, filtering, clustering, or retrieving documents, or in discovering salient terms in a set of documents.
摘要翻译：使用文本中单词或单词序列之间的非文本差异来处理平均单词识别精度低于50％的非确定性文本，以通过解析两个以上的决策选项向用户提供更有用的信息。可以生成指示n个单词序列之间的非文本差异的一个或多个索引，其中n是正整数，以用于考虑非文本差异的数据挖掘中。或者，可以使用不同的数据挖掘技术来生成多个索引，所述数据挖掘技术可以利用或不利用非文本差异，然后可以合并由不同数据挖掘技术产生的结果以识别非文本差异。这些技术可用于分类，标注，分类，过滤，聚类或检索文档，或用于发现一组文档中的显着术语。

8. 发明申请

WO2008154121A3 NETWORK IDENTITY CLUSTERING 审中-公开
标题翻译：网络标识集合
公开(公告)号：WO2008154121A3
公开(公告)日：2009-06-25
申请号：PCT/US2008064026
申请日：2008-05-17
申请人： VERINT SYSTEMS INC , VERINT SYSTEMS LTD
发明人： KATZIR ZIV
IPC分类号： H04L29/06 , G06F21/00 , H04L12/26
CPC分类号： H04L63/1408 , H04L63/20
摘要： A computer-implemented method for communication analysis includes monitoring (60) communication sessions, which are conducted by entities in a communication network. Identifiers that identify the entities are extracted (64) from the monitored sessions. The identifiers extracted from the sessions are grouped (68) in respective identity clusters, each identity cluster identifying a respective entity. A subset of the identity clusters, which includes identifiers that identify a target entity, is merged (72, 76, 80) to form a merged identity cluster that identifies the target entity. An activity of the target entity in the communication network is tracked (84) using the merged identity cluster.
摘要翻译：用于通信分析的计算机实现的方法包括由通信网络中的实体进行的监视（60）通信会话。识别实体的标识符从监视的会话中提取（64）。从会话中提取的标识符被分组（68）在各自的标识集群中，每个标识集群标识相应的实体。标识集群的子集（包括标识目标实体的标识符）被合并（72,76,80）以形成标识目标实体的合并标识集群。使用合并的身份群集跟踪目标实体在通信网络中的活动（84）。

9. 发明申请

WO2008022185A3 SYSTEMS AND METHODS FOR ENDPOINT RECORDING 审中-公开
标题翻译：端点记录的系统和方法
公开(公告)号：WO2008022185A3
公开(公告)日：2008-07-03
申请号：PCT/US2007075988
申请日：2007-08-15
申请人： VERINT SYSTEMS INC , WILLIAMS JAMIE RICHARD , GEORGE NATHAN , DAVIES ANDY , DONG THOMAS , COLEMAN MARK EDMUND
发明人： WILLIAMS JAMIE RICHARD , GEORGE NATHAN , DAVIES ANDY , DONG THOMAS , COLEMAN MARK EDMUND
IPC分类号： H04L12/66
CPC分类号： H04L12/66 , H04L65/1023 , H04L65/1083 , H04L65/1096 , H04L65/403 , H04M3/2281 , H04M3/42221 , H04M3/51 , H04M3/5175 , H04M7/006 , H04M2203/056
摘要： Embodiments of the present invention provide systems and methods for recording media communications, an exemplary method is comprised of the following steps: receiving instructions at a gateway to record an incoming call; receiving the incoming call from a calling communication device; determining whether to record the incoming call based on the received instructions; routing the incoming call to a called communication device in a customer center; responsive to the determination to record the incoming call, duplicating the media communications via the gateway; transmitting the duplicated media communications associated with the incoming call via the gateway; and recording the duplicated media communications.
摘要翻译：本发明的实施例提供了用于记录媒体通信的系统和方法，一种示例性方法包括以下步骤：在网关处接收指令以记录呼入; 从呼叫通信设备接收来话呼叫; 基于所接收的指令来确定是否记录来话呼叫; 将来电呼叫路由到客户中心的被叫通信设备; 响应于确定记录来电，通过网关复制媒体通信; 经由所述网关发送与所述呼入呼叫相关联的所述复制媒体通信; 并记录重复的媒体通信。

10. 发明申请

WO2008073796A2 SYSTEMS AND METHODS FOR RECORDING 审中-公开
标题翻译：用于记录的系统和方法
公开(公告)号：WO2008073796A2
公开(公告)日：2008-06-19
申请号：PCT/US2007/086595
申请日：2007-12-06
申请人： VERINT SYSTEMS INC. , COLEMAN, Mark, Edmund , CALAHAN, Marc
发明人： COLEMAN, Mark, Edmund , CALAHAN, Marc
IPC分类号： H04L12/66 , H04M1/65
CPC分类号： H04L12/66 , H04M3/42221
摘要： Included are embodiments for recording data from a communication. At least one embodiment includes a system for recording data from a communication. Embodiments of a system include a controller component configured to receive control data associated with a communication and a first switching component configured to receive media data associated with the communication from a first communications device via a first receive port. Similarly, some embodiments include a recording component coupled to the connection line, the recording component configured to receive at least a portion of the media data from the connection line.
摘要翻译：包括用于记录来自通信的数据的实施例。至少一个实施例包括用于从通信记录数据的系统。系统的实施例包括被配置为接收与通信相关联的控制数据的控制器组件和配置成经由第一接收端口从第一通信设备接收与通信相关联的媒体数据的第一交换组件。类似地，一些实施例包括耦合到连接线的记录部件，该记录部件配置成从连接线接收至少一部分媒体数据。

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