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    • 2. 发明申请
    • USING CUSTOMER PREFERENCES TO MINIMIZE IMPACT OF REQUIRED MAINTENANCE
    • 使用客户优先权,最大限度地减少需要维护的影响
    • WO2013081631A1
    • 2013-06-06
    • PCT/US2011/063107
    • 2011-12-02
    • THOMSON LICENSINGGERVAIS, John Alan
    • GERVAIS, John Alan
    • G06Q10/00
    • G06Q10/06311G06Q10/06
    • A method for scheduling system maintenance in consumer premises equipment is described including accepting customer preferences correlation with content and maintenance information, determining a present time, determining a duration of the system maintenance, calculating an ending time of the system maintenance, determining if the ending time of the system maintenance interferes with the customer preferences correlation, if the ending time of the system maintenance will not interfere with the customer preferences correlation, then determining if a customer is currently accessing preferred content or current content is strongly correlated with the customer preferences or if access to preferred content is anticipated before the ending time of the system maintenance and scheduling the system maintenance responsive to the third and fourth determining steps.
    • 描述了一种用于在消费者处所设备中调度系统维护的方法,包括接受客户偏好与内容和维护信息的相关性,确定当前时间,确定系统维护的持续时间,计算系统维护的结束时间,确定结束时间 的系统维护会干扰客户偏好相关性,如果系统维护的结束时间不会干扰客户偏好相关性,则确定客户当前是否正在访问优选内容,或者当前内容与客户偏好密切相关,或者如果 在系统维护的结束时间之前预期访问优选内容,并响应于第三和第四确定步骤来调度系统维护。