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81. 发明申请

WO2016105891A1 COLLABORATIVE PHONE REPUTATION SYSTEM 审中-公开
标题翻译：协作电话信号系统
公开(公告)号：WO2016105891A1
公开(公告)日：2016-06-30
申请号：PCT/US2015/063412
申请日：2015-12-02
申请人： INTEL CORPORATION
发明人： TATOURIAN, Igor , WOUHAYBI, Rita, H. , LI, Hong , KOHLENBERG, Tobias
IPC分类号： H04W4/16 , H04W4/12 , H04W88/02
CPC分类号： H04M3/436 , H04M3/42059 , H04M3/4365 , H04M19/04 , H04M2203/551 , H04M2203/556 , H04M2250/60 , H04W4/12 , H04W4/16
摘要： Various systems and methods for a collaborative phone reputation system are described herein. A system for implementing a collaborative phone reputation system includes a compute device comprising: a call handling module to detect, at the compute device, an incoming call for a user of the compute device; a scoring module to determine a local probabilistic score that the incoming call is desirable for the user; and an execution module to perform an action at the compute device based on the local probabilistic score.
摘要翻译：这里描述了用于协作电话信誉系统的各种系统和方法。一种用于实现协同电话信誉系统的系统包括计算设备，包括：呼叫处理模块，用于在所述计算设备处检测所述计算设备的用户的呼入; 用于确定来话呼叫对于用户是期望的本地概率得分的评分模块; 以及执行模块，用于基于所述局部概率分数在所述计算设备处执行动作。

82. 发明申请

WO2015061784A8 TRACKING AND MANAGEMENT OF VOICE CALLS AND FORM SUBMISSIONS RELATED TO ACCESSING NETWORK BASED CONTENT 审中-公开
标题翻译：跟踪和管理与访问基于网络的内容相关的语音呼叫和表格提交
公开(公告)号：WO2015061784A8
公开(公告)日：2015-12-17
申请号：PCT/US2014062431
申请日：2014-10-27
申请人： ROSENSHINE DORIN R
发明人： ROSENSHINE DORIN R
IPC分类号： G06Q10/10 , G06Q20/02 , G06Q30/02
CPC分类号： G06Q30/0255 , H04L67/141 , H04L67/22 , H04L67/306 , H04M3/42042 , H04M7/003 , H04M2203/10 , H04M2203/551
摘要： Systems and methods for call and lead tracking are disclosed. The systems and methods may generally include receiving a request sent to a database stored on a computer readable medium in response to online activity and any user information that may be collected or known, creating a record in the database in response to the request, generating a code associated with the record, assigning a call extension corresponding to the code such that the call extension is associated with the record, and associating the incoming call, web activity, as well as resulting financial transactions and follow-on activities with the website activities. The association may happen through remote communication with a system that receives the incoming call.
摘要翻译：公开了用于呼叫和引导追踪的系统和方法。该系统和方法通常可以包括响应于在线活动和可以被收集或已知的任何用户信息而接收发送到存储在计算机可读介质上的数据库的请求，响应于该请求在数据库中创建记录，生成与该记录相关联的代码，分配与该代码相对应的呼叫分机以使得该呼叫分机与该记录相关联，并且将该呼入呼叫，网络活动以及由此产生的金融交易和后续活动与该网站活动相关联。该关联可能通过与接收来电的系统进行远程通信而发生。

83. 发明申请

WO2015053541A1 전자 장치에서 연관 정보 표시 방법 및 장치 审中-公开
标题翻译：用于在电子设备中显示相关信息的方法和装置
公开(公告)号：WO2015053541A1
公开(公告)日：2015-04-16
申请号：PCT/KR2014/009446
申请日：2014-10-07
申请人： 삼성전자 주식회사
发明人： 신상욱 , 장성운
IPC分类号： G06F3/01 , G06F3/14
CPC分类号： H04W8/183 , G06F17/30997 , G06Q10/107 , G06Q10/1093 , G06Q50/01 , G09G2370/022 , G10L15/08 , G10L15/26 , G10L15/265 , G10L2015/088 , H04L51/16 , H04L51/32 , H04M1/576 , H04M1/7253 , H04M1/72552 , H04M1/72597 , H04M3/42042 , H04M3/42093 , H04M7/0036 , H04M2201/50 , H04M2203/551 , H04N7/147 , H04N7/155 , H04W68/005
摘要： 본 발명은 전자 장치에서 상대방 연관 정보를 표시하는 방법에 있어서, 전자 장치의 기능 실행 중 특정인과 관련있는 동작을 수행 시 특정인의 식별 정보와 연관되어 저장된 정보를 검색하는 과정; 및 상기 검색에 응답하여 상기 검색된 정보 및 상기 검색된 정보의 항목 중 적어도 하나를 표시하는 과정을 포함하고, 상기 검색된 정보는 상기 특정인과의 영상 또는 음성 통화 시 통신 로그 정보, 상기 특정인과 연관된 일정 또는 메모 정보, 상기 특정인과 통화 시 수집된 음성 정보, 상기 특정인의 소셜 컨텐츠 정보 중 적어도 하나를 포함하는 전자 장치에서 연관 정보 표시 방법을 제공한다.
摘要翻译：本发明提供了一种用于在电子设备中显示对方相关信息的方法，其包括以下处理：当执行与该特定人相关的操作时，搜索与特定人的识别信息相关的信息的电子设备; 并且响应于所述搜索，显示所找到的信息和所找到的信息的项目中的至少一个，其中所发现的信息包括与所述特定人在视频或语音呼叫时的通信记录信息中的至少一个，与特定人相关的日程表或笔记信息，在与特定人的通话时收集的语音信息，以及特定人的社交内容信息。

84. 发明申请

WO2014026035A1 METHOD AND APPARATUS FOR INTENT PREDICTION AND PROACTIVE SERVICE OFFERING 审中-公开
标题翻译：用于预测和辅助服务提供的方法和装置
公开(公告)号：WO2014026035A1
公开(公告)日：2014-02-13
申请号：PCT/US2013/054193
申请日：2013-08-08
申请人： 24/7 CUSTOMER, INC. , MONEGAN, Michael , BAUL, Samrat
发明人： MONEGAN, Michael , BAUL, Samrat
IPC分类号： H04M3/00
CPC分类号： H04M3/493 , G06Q30/016 , H04M3/42068 , H04M3/5166 , H04M2203/2038 , H04M2203/551
摘要： An intelligent IVR system identifies a customer based on previous customer interactions. Customer intent is predicted for an ongoing interaction and personalized services are proactively offered to the customer. A self-optimizing algorithm improves intent prediction, customer identity, and customer willingness to engage and use IVR.
摘要翻译：智能IVR系统根据以前的客户互动识别客户。预计客户意图将持续进行互动，并主动向客户提供个性化服务。自我优化算法提高了意图预测，客户身份和客户参与和使用IVR的意愿。

85. 发明申请

WO2013163169A1 APPARATUS AND METHODS FOR MULTI-MODE ASYNCHRONOUS COMMUNICATION 审中-公开
标题翻译：多模式异步通信的装置和方法
公开(公告)号：WO2013163169A1
公开(公告)日：2013-10-31
申请号：PCT/US2013/037779
申请日：2013-04-23
申请人： CONTACT SOLUTIONS, LLC
发明人： LOGAN, Paul , CLEMENTS, Vete , HIBBARD, Mike , GRAY, Joshua
IPC分类号： G06F15/16 , H04L29/06 , H04W4/12
CPC分类号： H04L67/141 , H04L63/08 , H04L63/083 , H04L67/02 , H04L67/146 , H04L67/22 , H04M3/42263 , H04M3/5141 , H04M3/5175 , H04M3/5191 , H04M3/5307 , H04M7/0042 , H04M2203/551
摘要： A method includes receiving at a host device a first communication associated with a transaction from at least one electronic device included in a set of electronic devices. The host device includes at least a memory, a processor, and a database. The first communication received at a first time and via a first communication mode. The method includes sending a response to the first communication at a second time after the first time and independent of the first time. The host devices receives a second communication associated with the transaction from the at least one electronic device at a third time. The first communication, the response to the first communication, and the second communication are displayable in a persistent record of the transaction regardless of a difference between the first time and the third time.
摘要翻译：一种方法包括在主机设备处从包括在一组电子设备中的至少一个电子设备接收与交易相关联的第一通信。主机设备至少包括存储器，处理器和数据库。第一次通信是通过第一通信模式首次接收到的。该方法包括在第一次之后的第二时间发送对第一通信的响应，并且独立于第一次。主机设备在第三时间从至少一个电子设备接收与交易相关联的第二通信。第一通信，对第一通信的响应和第二通信可以在事务的永久记录中显示，而与第一次和第三次之间的差异无关。

86. 发明申请

WO2013054109A3 MUSIC ON-HOLD FOR IP-BASED PHONE SYSTEMS 审中-公开
标题翻译：基于IP的电话系统的音乐保持
公开(公告)号：WO2013054109A3
公开(公告)日：2013-06-13
申请号：PCT/GB2012052512
申请日：2012-10-10
申请人： ALAMGIR FURQAN , YEUNG KA YIU
发明人： ALAMGIR FURQAN , YEUNG KA YIU
IPC分类号： H04M3/428 , H04L29/06 , H04M3/487
CPC分类号： H04M3/4285 , G06Q30/0255 , G06Q30/0261 , H04L65/1089 , H04M3/42348 , H04M3/4878 , H04M7/006 , H04M2203/551 , H04M2203/6072
摘要： A media extension system for use with an internet protocol (IP) phone system comprising a plurality of phones, each having a phone identifier and a communications interface for communicating over the internet. The system comprises an authentication server having at least a communications interface for communicating over the internet. The authentication server is configured to use the phone identifiers to authenticate calls between phones. A media server coupled to said authentication server receives call authentication data from the media server to authenticate an established call. The media server is configured to monitor the established call to detect when a call is put on hold and, responsive to the detection, to serve media stored on the media server to the phone put on hold. The media may contain targeted advertisements obtained through user profiling based on: call history (data analytics engine), geographical location and demographic data associated to the user put on hold (thanks to the authentication procedure), rather than to the device's line identity.
摘要翻译：一种与互联网协议（IP）电话系统一起使用的媒体扩展系统，其包括多个电话，每个电话具有电话标识符和用于通过因特网通信的通信接口。该系统包括至少具有用于通过因特网通信的通信接口的认证服务器。认证服务器被配置为使用电话标识符来认证电话之间的呼叫。耦合到所述认证服务器的媒体服务器从媒体服务器接收呼叫认证数据以验证建立的呼叫。媒体服务器被配置为监视所建立的呼叫以检测呼叫何时被保持，并且响应于检测，将存储在媒体服务器上的媒体提供给被搁置的电话。媒体可以包含通过用户分析获得的目标广告，其基于：呼叫历史（数据分析引擎），地理位置和与被保持的用户相关联的人口统计数据（由于认证过程），而不是设备的线路标识。

87. 发明申请

WO2013043471A2 DIVIDED CALL HISTORY USER INTERFACE 审中-公开
标题翻译： DIVIED CALL HISTORY USER INTERFACE
公开(公告)号：WO2013043471A2
公开(公告)日：2013-03-28
申请号：PCT/US2012/055207
申请日：2012-09-13
申请人： LERDA, Flavio , HUDSON, Hugo , CHATTERJEE, Debashish , TICKNER, Simon , FOSTER, Marcus Alexander , GOOGLE INC.
发明人： LERDA, Flavio , HUDSON, Hugo , CHATTERJEE, Debashish , TICKNER, Simon , FOSTER, Marcus Alexander
CPC分类号： H04W4/12 , H04M1/56 , H04M1/57 , H04M1/72519 , H04M3/533 , H04M2203/551 , H04M2250/60
摘要： A computing device displays a call history graphical user interface (GUI). The call history GUI includes a new list and an old list. The new list may include new missed call elements and missed call elements associated with new unopened voicemails. The old list may include other call history GUI elements, such as old missed call elements and missed call elements associated with opened voicemails.
摘要翻译：计算设备显示呼叫历史图形用户界面（GUI）。呼叫历史GUI包括新列表和旧列表。新的列表可以包括与新的未打开的语音邮件相关联的新的未接来电元件和未接来电元件。旧列表可以包括其他呼叫历史GUI元素，例如与打开的语音邮件相关联的旧的未接来电元素和未接来电的元素。

88. 发明申请

WO2012177848A3 SYSTEMS AND METHODS TO PRESENT VOICE MESSAGE INFORMATION TO A USER OF A COMPUTING DEVICE 审中-公开
标题翻译：向计算机用户提供语音信息信息的系统和方法
公开(公告)号：WO2012177848A3
公开(公告)日：2013-02-28
申请号：PCT/US2012043507
申请日：2012-06-21
申请人： XOBNI INC , BONFORTE JEFFREY
发明人： BONFORTE JEFFREY
IPC分类号： H04W4/12 , H04W8/20
CPC分类号： G10L15/265 , G06Q10/107 , G10L15/26 , G10L15/30 , H04L67/306 , H04M1/7255 , H04M1/72552 , H04M3/4931 , H04M3/533 , H04M3/53333 , H04M2201/40 , H04M2203/2038 , H04M2203/253 , H04M2203/551 , H04W4/206
摘要： Systems and methods to process and/or present information relating to voice messages for a user that are received from other persons. In one embodiment, a method implemented in a data processing system includes: receiving first data associated with prior communications or activities for a first user on a mobile device; receiving a voice message for the first user; transcribing the voice message using the first data to provide a transcribed message; and sending the transcribed message to the mobile device for display to the user.
摘要翻译：用于处理和/或呈现与其他人接收的用户的语音消息有关的信息的系统和方法。在一个实施例中，在数据处理系统中实现的方法包括：接收与移动设备上的第一用户的先前通信或活动相关联的第一数据; 接收第一用户的语音消息; 使用第一数据转录语音消息以提供转录消息; 以及将所述转录的消息发送到所述移动设备以向所述用户显示。

89. 发明申请

WO2012057943A1 SYSTEMS AND METHODS FOR INTEGRATING INFORMATION FROM VOICE OVER INTERNET PROTOCOL SYSTEMS AND SOCIAL NETWORKING SYSTEMS 审中-公开
标题翻译：用于通过互联网协议系统和社交网络系统的语音信息集成的系统和方法
公开(公告)号：WO2012057943A1
公开(公告)日：2012-05-03
申请号：PCT/US2011/052868
申请日：2011-09-23
申请人： VONAGE NETWORK LLC , LANGOS, Geoffrey , EFRATI, Tzahi , STERMAN, Baruch
发明人： LANGOS, Geoffrey , EFRATI, Tzahi , STERMAN, Baruch
IPC分类号： H04M3/22 , H04M7/00 , H04M3/487 , H04L29/08 , G06Q30/00
CPC分类号： H04M7/0024 , G06Q30/0255 , G06Q50/01 , H04M3/2218 , H04M3/4878 , H04M2201/18 , H04M2203/353 , H04M2203/551 , H04M2203/555 , H04M2203/655 , H04W4/21
摘要： Systems and methods of recommending that two people form a link on a social networking system use activities conducted by the two people on a telephony system to determine if the two people are likely acquainted. If it appears that both parties are calling each other, or if both parties are placing or receiving calls from common individuals, a recommendation that they form a link on the social networking system is issued to one or both parties.
摘要翻译：建议两个人在社交网络系统上建立联系的系统和方法使用两人在电话系统上进行的活动，以确定两个人是否可能熟悉。如果双方相互呼吁，或者双方正在拨打或接听来自普通个人的电话，则向一方或双方发出构成社交网络系统链接的建议。

90. 发明申请

WO2011146553A1 CERTIFIED COMMUNICATIONS SYSTEM AND METHOD 审中-公开
标题翻译：认证通信系统和方法
公开(公告)号：WO2011146553A1
公开(公告)日：2011-11-24
申请号：PCT/US2011/036904
申请日：2011-05-18
申请人： CERTICALL, LLC
发明人： ANGEL, Albert, N. , ANGEL, Lesli , RUSCHE, Thilo , LEIBOWICH, Aron , SNYDER, Scott, M. , ROSENBERG, Arthur , LEIBOWICH, Rica, A.
IPC分类号： H04M3/42 , H04Q3/00
CPC分类号： H04Q3/0029 , H04M3/42221 , H04M2203/551 , H04M2203/6009 , H04M2203/6045
摘要： The certification system acquires, records and authenticates a voice communication between communicating parties by a service provider in a telecommunication system. The system acquires, maintains custody, controls access, permits modification, supplementation and deletion of recorded sessions, and distributes an authenticated (AU) recording. The AU record includes AU-ID of the parties, date-time of acquisition, access, or modification as adjunct data. Supplementation includes translation, transcription and emotional coding. Consent, signature, recording and retention functions with near post-sessional data acquisition gathers information from participants via SMS with the recorded event ID, a hyperlink and system password. On-demand services include index, bookmark, transcribe, translate and supplement. The recording party is identified in sender metadata telecomm data packets. On-demand command (CMD) control tokens and control transfer tokens are used with a call table-database and permissions.
摘要翻译：认证系统由电信系统中的服务提供商获取，记录和认证通信方之间的语音通信。系统获取，维护保管，控制访问，允许修改，补充和删除记录的会话，并分发经过身份验证的（AU）记录。 AU记录包括各方的AU-ID，采集的日期时间，访问或修改作为辅助数据。补充包括翻译，转录和情感编码。接近会后数据采集的同意，签名，记录和保留功能通过短信收集参与者的信息，记录的事件ID，超链接和系统密码。按需服务包括索引，书签，抄录，翻译和补充。记录方在发送方元数据电信数据包中标识。按需命令（CMD）控制令牌和控制传输令牌与调用表数据库和权限一起使用。

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