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71. 发明申请

WO2003034730A1 VERFAHREN ZUR ÜBERTRAGUNG VON KOMMUNIKATIONSDATEN, VIDEO-KONFERENZ- UND VIDEO-CHAT-SYSTEM 审中-公开
标题翻译：方法通信数据视频会议的传输和视频聊天系统
公开(公告)号：WO2003034730A1
公开(公告)日：2003-04-24
申请号：PCT/EP2002/011376
申请日：2002-10-10
申请人： SIEMENS AKTIENGESELLSCHAFT , BEUSE, Klaus
发明人： BEUSE, Klaus
IPC分类号： H04N7/15
CPC分类号： H04N7/152 , H04M3/564 , H04M3/567 , H04M2203/2061 , H04N7/15
摘要： Die Erfindung betrifft ein Verfahren zur Übertragung (3; 6; 8) von Kommunikationsdaten zwischen mindestens zwei in einem gemeinsamen Kommunikationsnetz an verschiedenen Netzpunkten angeordneten Endgeräten (1; 4; 7), wobei Bewegungsbilddaten zwischen den zwei Endgeräten (1; 4; 7) zur gleichzeitigen Kommunikation der Endgeräte (1; 4; 7) in Echtzeit paketvermittelt übertragen werden (3; 6; 8). Es wird ein Video-Konferenzsystem und ein Video-Chat-System zur Durchführung des Verfahrens gezeigt.
摘要翻译：本发明涉及一种方法，用于发送（3; 6; 8）在一个共同的通信网络布置成各种网络点终端的至少两个之间的通信数据（1; 4; 7），所述移动的两个端子（1; 4; 7）之间的图像数据在终端中的分组交换的实时同时通信被发送（7 1; 4）（3; 6; 8）。它显示一个视频会议系统和执行该方法的视频聊天系统。

72. 发明申请

WO01030046A2 STREAMING CONTENT OVER A TELEPHONE INTERFACE 审中-公开
标题翻译：通过电话接口传播内容
公开(公告)号：WO01030046A2
公开(公告)日：2001-04-26
申请号：PCT/US2000/041429
申请日：2000-10-20
IPC分类号： H04L29/06 , H04L29/08 , H04M3/493 , H04M3/42 , H04M7/00
CPC分类号： H04L65/1069 , H04L29/06 , H04L29/06027 , H04L65/1096 , H04L67/20 , H04L67/306 , H04L69/329 , H04M3/42059 , H04M3/42068 , H04M3/4938 , H04M2203/2061 , H04M2242/22
摘要： A method and apparatus for providing streaming content over telephones is described. The creation of a voice portal is supported by the invention. Embodiments of the invention use allows users to place a telephone call to access the voice portal. The user can access many different types of content. This content can include text based content which is read to the user by a text to speech system (e.g., news reports, stock prices, text content of Internet sites), audio content which can be played to the user (e.g., voicemail messages, music), and streaming audio content (e.g., Internet broadcast radio shows, streaming news reports, and streaming live broadcasts). This content can be accessed from many different places. For example, the content can be retrieved from a news feed, a local streaming content server, an audio repository, and/or an Internet based streaming content server. The streaming content allows the user to access live web broadcasts even though the user may not have access to a computer. The system allows audio signals from multiple sources to be combined to enhance the user experience. Additionally, the user can control many aspects of the delivery of the streaming content. Personalization features of the voice portal allow for an improved user experience during streaming content delivery.
摘要翻译：描述了一种通过电话提供流内容的方法和装置。本发明支持语音门户的创建。本发明的实施例允许用户进行电话呼叫以访问语音门户。用户可以访问许多不同类型的内容。该内容可以包括通过文本到语音系统（例如，新闻报道，股票价格，互联网站点的文本内容）向用户读取的基于文本的内容，可以向用户播放的音频内容（例如，语音邮件消息，音乐）和流式音频内容（例如，互联网广播无线电节目，流媒体报道和流媒体直播）。该内容可以从许多不同的地方访问。例如，可以从新闻提要，本地流式传输内容服务器，音频存储库和/或基于因特网的流内容服务器检索内容。流式传输内容允许用户访问实时网络广播，即使用户可能无法访问计算机。该系统允许来自多个源的音频信号被组合以增强用户体验。此外，用户可以控制流内容的传送的许多方面。语音门户的个性化功能允许在流内容传送期间改善用户体验。

73. 发明申请

WO0003530A9 ACD WITH MULTI-LINGUAL AGENT POSITION 审中-公开
标题翻译： ACD与多代理位置
公开(公告)号：WO0003530A9
公开(公告)日：2000-04-06
申请号：PCT/US9915081
申请日：1999-07-01
申请人： ROCKWELL ELECTRONIC COMMERCE
发明人： BAKER DANIEL F , RAFACZ THADDEUS , VENUGOPAL C K
IPC分类号： H04M3/51 , H04M3/523 , H04M3/62 , H04M1/64
CPC分类号： H04M3/523 , H04M3/42042 , H04M3/42102 , H04M3/5175 , H04M3/5183 , H04M3/5233 , H04M3/62 , H04M2201/38 , H04M2203/2061 , H04M2203/6018 , H04M2242/22
摘要： A method and apparatus are provided for selecting a language for use by a plurality of agents of an automatic call distributor (16). The method includes the steps of storing an indication of the selected language in a memory (26) of the automatic call distributor (16), downloading the indication to each agent station (30, 32) of each agent of the plurality of agents and programming the agent stations (30, 32) to use the selected language based upon the downloaded indication of the selected language.
摘要翻译：提供了一种方法和设备，用于选择供自动呼叫分配器（16）的多个代理使用的语言。该方法包括以下步骤：将所选择的语言的指示存储在自动呼叫分配器（16）的存储器（26）中，将该指示下载到多个代理中的每个代理的每个代理站（30,32）代理站（30,32）基于所下载的所选语言的指示使用所选择的语言。

74. 发明申请

WO9854724A9 WEB-BASED MANAGEMENT OF AN ENHANCED SERVICES PLATFORM AND METHOD 审中-公开
标题翻译：增强服务平台和方法的基于WEB的管理
公开(公告)号：WO9854724A9
公开(公告)日：1999-05-06
申请号：PCT/US9811517
申请日：1998-06-01
申请人： HARRIS CORP
发明人： BAILIS JASON
IPC分类号： G06F13/40 , H04M3/42 , H04M3/487 , H04M17/00 , H04M17/02 , H04Q1/02 , H04Q3/00 , H04L12/28 , H04L12/56
CPC分类号： G06F13/4081 , G06F13/4031 , G06F13/409 , H04M3/42 , H04M3/42161 , H04M3/487 , H04M7/0018 , H04M17/00 , H04M17/026 , H04M2203/2061 , H04Q1/15 , H04Q3/0016 , H04Q3/0025 , H04Q2201/12 , H04Q2213/1305 , H04Q2213/13103 , H04Q2213/13106 , H04Q2213/13107 , H04Q2213/13164 , H04Q2213/13166 , H04Q2213/13167 , H04Q2213/13176 , H04Q2213/13204 , H04Q2213/13299
摘要： A system and method of using the Internet (22) or an Intranet to change the configuration of the application server (26) which is associated with a remote telephone switching system (10) and which is used to administer an enhanced services patform (for example, a prepaid telephone system) at that remote telephone switching system (10), to thereby change the administration of the enhanced services platform without changing the enhanced services platform.
摘要翻译：一种使用因特网（22）或内联网来改变与远程电话交换系统（10）相关联并且用于管理增强服务节目（例如，用于管理）的应用服务器（26）的配置的系统和方法，预付费电话系统），从而在不改变增强的服务平台的情况下改变增强业务平台的管理。

75. 发明申请

WO99016210A2 METHOD FOR CONTROLLING DISPLAY OPERATING INTERFACES OF SYSTEM-CONTROLLED TERMINALS IN A COMMUNICATIONS SYSTEM 审中-公开
标题翻译：控制通信系统的显示操作表面系统手势装置的方法
公开(公告)号：WO99016210A2
公开(公告)日：1999-04-01
申请号：PCT/DE1998/002623
申请日：1998-09-07
IPC分类号： G06F9/44 , H04L29/06 , H04L29/08 , H04M1/247 , H04M3/42 , H04L12/00
CPC分类号： H04M3/42 , G06F9/454 , H04L69/24 , H04M1/247 , H04M2203/2061 , H04M2250/58
摘要： Display texts in several national languages for display operating interfaces (BOF) of terminals (EG) are stored in a communications system. A language identification (SI-A) indicating the national language selected for the display operating interface (BOF) of said terminal (EG) is also stored. Before a display text is transmitted to a terminal (EG), a language identification (SI-A) check is carried out to determine the national language selected for the display operating interface (BOF) of said terminal (EG) and the display text is transmitted to said terminal (EG) in the corresponding national language.
摘要翻译：在通信系统中，显示终端（EG）的显示控制表面（BOF）的文本以多种国家语言存储。此外，在用于每个终端（EG）的通信系统中存储用于该终端（EC）设置语言标识语言标识符（SI-A）的显示用户界面（BOF）的语言。之前的显示文本语言标识符（SI-A）的基础上，一个终端（EG）的传输检查到用于显示用户接口本终端的（BOF）（EG）的语言设置，以及（在该国的相应的语言显示文本到该端子 EC）发送。

76. 发明申请

WO1997045991A2 METHOD AND SYSTEM FOR EXTENDED ADDRESSING PLANS 审中-公开
标题翻译：扩展寻址方案的方法和系统
公开(公告)号：WO1997045991A2
公开(公告)日：1997-12-04
申请号：PCT/US1997010211
申请日：1997-05-30
申请人： OCTEL COMMUNICATIONS CORPORATION
发明人： OCTEL COMMUNICATIONS CORPORATION , VAUDREUIL, Gregory, M. , SCHOENEBERGER, Carl, F.
IPC分类号： H04M03/50
CPC分类号： H04M3/4931 , H04M3/5307 , H04M3/53325 , H04M7/12 , H04M2201/60 , H04M2203/2061 , H04M2203/308 , H04M2207/20
摘要： Communications system (10) that includes a network hub system (12, 14 and 16) connectable to external voice messaging systems (24, 26, 28, 30, 32, 34, 36, 40, 42 and 44). The network hub system (13, 14 and 16) includes a database storage (68) operable to store a telephone-based address and a globally unique address for the users of the communications system (10). The database storage (68) is also operable to store an address type for the external voice messaging systems (24, 26, 28, 30, 32, 34, 36, 40, 42 and 44).
摘要翻译：包括可连接到外部语音消息系统（24,26,28,30,32,34,36,40,42和44）的网络集线器系统（12,14和16）的通信系统（10）。网络集线器系统（13,14和16）包括可操作以存储通信系统（10）的用户的基于电话的地址和全球唯一的地址的数据库存储器（68）。数据库存储器（68）还可操作以存储用于外部语音消息收发系统（24,26,28,30,32,34,36,40,42和44）的地址类型。

77. 发明申请

WO1995020859A1 FLEXIBLE LANGUAGE SELECTION IN A TELECOMMUNICATION SYSTEM 审中-公开
标题翻译：电话系统中灵活的语言选择
公开(公告)号：WO1995020859A1
公开(公告)日：1995-08-03
申请号：PCT/US1994014535
申请日：1994-12-15
申请人： AT & T CORP.
发明人： AT & T CORP. , LEE, Dooyong
IPC分类号： H04M03/50
CPC分类号： H04Q3/0029 , H04M3/42059 , H04M3/493 , H04M2203/2061 , H04M2242/22 , H04Q3/72 , H04Q2213/13547
摘要： A method and apparatus for preselecting a language for interactive telecommunication services. A language selection indicator for a particular system user (10, 26) is stored in a telecommunication system storage means (18), such that the language selection may be identified as associated with the user. Each time the user accesses the telecommunication system, the stored language selection indicator is identified using a user identifier. All subsequent interactive services are then provided to the user in the preselected language. The present invention may be used in telephone systems with a calling line identifier (CLI) or a telephone credit card number as a user identifier. The invention may also be used in data communication applications, such as automatic teller machine (ATM) networks.
摘要翻译：一种用于预选用于交互式电信业务的语言的方法和装置。用于特定系统用户（10,26）的语言选择指示符被存储在电信系统存储装置（18）中，使得可以将语言选择识别为与用户相关联。每次用户访问电信系统时，使用用户标识符识别存储的语言选择指示符。随后所有后续的交互式服务都以预选语言提供给用户。本发明可以用于具有呼叫线路标识符（CLI）或电话信用卡号码的电话系统中作为用户标识符。本发明还可以用于数据通信应用中，例如自动取款机（ATM）网络。

78. 发明申请

WO2016105376A1 SYSTEM AND METHOD FOR LANGUAGE SPECIFIC ROUTING 审中-公开
标题翻译：用于语言特定路由的系统和方法
公开(公告)号：WO2016105376A1
公开(公告)日：2016-06-30
申请号：PCT/US2014/072085
申请日：2014-12-23
申请人： INTERACTIVE INTELLIGENCE GROUP, INC.
发明人： NEIDERMYER, Richard M. , LYNCH, David Johnston
IPC分类号： G06F17/28
CPC分类号： H04M3/5233 , H04M3/493 , H04M3/5166 , H04M2203/2061 , H04M2203/408 , H04M2242/12
摘要： A system and method are presented for language specific routing. Language assignment may be used to efficiently route inbound interactions in a contact center. The inbound interaction's original location may be determined and assigned a language based on the location of the interaction. The interaction is assigned a language tag that can be referenced throughout routing. The interaction may be routed to the appropriate endpoints within the system based on the language tag.
摘要翻译：提出了一种用于语言特定路由的系统和方法。语言分配可用于有效地路由联络中心中的入站交互。入站互动的原始位置可以根据交互的位置确定并分配一种语言。交互被分配一个可以在整个路由中引用的语言标签。可以基于语言标签将交互路由到系统内的适当端点。

79. 发明申请

WO2016062641A1 INTERPRETER DESK FOR A CONFERENCING SYSTEM 审中-公开
标题翻译：用于会议系统的解释器台
公开(公告)号：WO2016062641A1
公开(公告)日：2016-04-28
申请号：PCT/EP2015/074071
申请日：2015-10-16
申请人： TELEVIC CONFERENCE NV
发明人： MÉLANGE, Cedric
IPC分类号： H04M3/56
CPC分类号： G06F9/454 , G06F3/048 , G06Q10/1095 , H04L12/1822 , H04M3/563 , H04M3/566 , H04M2203/2061
摘要： An interpreter desk for a conferencing system is presented comprising • a first interface configured to select an audio input channel from a plurality of audio input channels, each corresponding to a different language, from which selected audio input channel a translation into a target language is to be performed, said first interface being configurable, • a processing unit arranged to suggest one or more audio input channels and corresponding language as a source language for translation into the target language, based on at least one user preference and an indication of the number of times the original language has already been translated, and • a second interface, configured to select an audio output channel to send out the translation to a conference participant.
摘要翻译：提供了一种用于会议系统的翻译台，包括：第一接口，被配置为从多个音频输入通道中选择音频输入通道，每个音频输入通道对应于不同的语言，所选择的音频输入通道将翻译成目标语言为所述第一接口是可配置的;·处理单元，其被配置为基于至少一个用户偏好和所述第一接口的数量的指示来建议一个或多个音频输入通道和相应的语言作为用于翻译成所述目标语言的源语言已经翻译了原始语言的时间，以及·第二接口，被配置为选择音频输出频道以将翻译发送到会议参与者。

80. 发明申请

WO2015183707A1 IN-CALL TRANSLATION 审中-公开
公开(公告)号：WO2015183707A1
公开(公告)日：2015-12-03
申请号：PCT/US2015/032088
申请日：2015-05-22
申请人： MICROSOFT TECHNOLOGY LICENSING, LLC
发明人： AUE, Anthony , MENEZES, Arul A. , LINDBLOM, Jonas Nils , FURESJO, Fredrik , GREBORIO, Pierre P.N.
IPC分类号： H04M3/493
CPC分类号： G06F17/289 , H04M3/42 , H04M3/4936 , H04M11/10 , H04M2201/39 , H04M2201/40 , H04M2203/2061 , H04M2242/12 , H04W4/14 , H04W4/18
摘要： Call audio of a call between a source user speaking a source language and a target user speaking a target language is received from a remote source user device of a source user via a communication network of a communication system, the call audio comprising speech of the source user in the source language. An automatic speech recognition procedure is performed on the call audio. A translation of the source user's speech is generated in the target language using the results of the speech recognition procedure. A translated synthetic speech audio version of the source user's speech is mixed with the source user's call audio and/or with translated audio of the target user's speech in the source language. The mixed audio signal is transmitted to a remote target user device of the target user via the communication network for outputting to at least the target user during the call.
摘要翻译：通过通信系统的通信网络从源用户的远程源用户设备接收到说出源语言的源用户和目标语言的呼叫的呼叫音频，该呼叫音频包括源的语音用户的源语言。对呼叫音频执行自动语音识别过程。使用语音识别过程的结果，以目标语言生成源用户的语音的翻译。源用户的语音的翻译的合成语音音频版本与源用户的呼叫音频和/或以源语言的目标用户的语音的翻译音频混合。混合音频信号经由通信网络被发送到目标用户的远程目标用户设备，以在呼叫期间至少向目标用户输出。

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