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11. 发明申请

WO2011059607A2 USING PSTN REACHABILITY IN ANONYMOUS VERIFICATION OF VOIP CALL ROUTING INFORMATION 审中-公开
标题翻译：利用PSTN的可达性对VOIP呼叫路由信息进行匿名验证
公开(公告)号：WO2011059607A2
公开(公告)日：2011-05-19
申请号：PCT/US2010/051820
申请日：2010-10-07
申请人： CISCO TECHNOLOGY, INC. , ROSENBERG, Jonathan, D. , JENNINGS, Cullen, F.
发明人： ROSENBERG, Jonathan, D. , JENNINGS, Cullen, F.
IPC分类号： H04L29/06
CPC分类号： H04M7/0078 , H04L63/0421 , H04L65/1006 , H04L65/103 , H04L65/1036 , H04L65/104 , H04L65/1046 , H04L65/1053 , H04L65/1069 , H04L67/104 , H04M3/2281 , H04M3/229 , H04M3/42059 , H04M3/436 , H04M3/5125 , H04M3/5232 , H04M7/0057 , H04M7/006 , H04M7/0063 , H04M7/1275 , H04M2203/551
摘要： In one embodiment, an apparatus may verify an identity of a destination Voice-over-lnternet-Protocol (VoIP) call agent for a destination telephone number based on demonstrated knowledge of at least one public switched telephone network (PSTN) call initiated to the destination telephone number. The apparatus may also receive the identity of the destination VoIP call agent based on the demonstrated knowledge of the at least one PSTN call initiated to the destination telephone number.
摘要翻译：在一个实施例中，装置可以基于对至少一个公共交换电话网络的展示的知识来验证目的地电话号码的目的地语音 - 互联网协议（VoIP）呼叫代理的身份（PSTN）呼叫发起到目的地电话号码。该设备还可以基于所展示的对发往目的地电话号码的至少一个PSTN呼叫的知识来接收目的地VoIP呼叫代理的身份。

12. 发明申请

WO2011013945A3 MOBILE TERMINAL AND OPERATION METHOD FOR THE SAME 审中-公开
标题翻译：移动终端和操作方法
公开(公告)号：WO2011013945A3
公开(公告)日：2011-04-14
申请号：PCT/KR2010004811
申请日：2010-07-22
申请人： SAMSUNG ELECTRONICS CO LTD , SHIN DONG JUN , UM TAE WON , KIM KYOUNG TAEK , KIM HYANG AH , KIM KYUNG HWA
发明人： SHIN DONG JUN , UM TAE WON , KIM KYOUNG TAEK , KIM HYANG AH , KIM KYUNG HWA
IPC分类号： H04W4/02 , H04W88/02
CPC分类号： H04W4/02 , H04L67/22 , H04M1/72569 , H04M1/72586 , H04M2203/551 , H04M2242/14 , H04W4/008 , H04W64/00
摘要： A mobile terminal and operational method may store or output log information related to usage histories according to at least one of a condition, location, and status indicated by situation information. The mobile terminal can be conveniently operated on the basis of past usage histories. The operation method for the mobile terminal includes: creating situation information on the basis of at least one of location information, status information and condition information of the mobile terminal; collecting log information related to usage histories of the mobile terminal from the time of situation information creation or within a preset time after situation information creation; linking the situation information with the log information and storing the linked information; and outputting, when new situation information equal to the stored situation information is created, log information linked to the stored situation information.
摘要翻译：移动终端和操作方法可以根据情况信息指示的条件，位置和状态中的至少一个来存储或输出与使用历史相关的日志信息。移动终端可以根据过去的使用历史方便地进行操作。移动终端的操作方法包括：基于移动终端的位置信息，状态信息和条件信息中的至少一个创建状况信息; 从创建情况信息时起，或在情况信息创建之后的预设时间内收集与移动终端的使用历史有关的日志信息; 将情况信息与日志信息相关联并存储链接的信息; 并且当创建与存储的情况信息相等的新情况信息时，输出与存储的情况信息相关联的日志信息。

13. 发明申请

WO2010104887A2 WHO-CALLED SYSTEM FOR DETECTING AND REPORTING SLAMDOWN CALLS IN A MOBILE NETWORK 审中-公开
标题翻译：用于检测和报告移动网络中的SLAMDOWN呼叫的世界卫生组织呼叫系统
公开(公告)号：WO2010104887A2
公开(公告)日：2010-09-16
申请号：PCT/US2010/026718
申请日：2010-03-09
申请人： T-MOBILE USA, INC. , THEPPASANDRA, Janardhan
发明人： THEPPASANDRA, Janardhan
IPC分类号： H04W4/16 , H04M1/57
CPC分类号： H04M3/42195 , H04M3/54 , H04M2203/551 , H04M2207/206 , H04W4/16
摘要： A system and method to detect and provide information related to slamdown calls placed to a subscriber's mobile device. In one embodiment, a who-called server is implemented as part of a GSM network that uses a CAMEL protocol. The who-called server receives a CAMEL-based trigger when an incoming call placed to the subscriber's mobile device is deflected to a forwarded entity. In some instances, the who-called server ensures that the incoming call was deflected because the subscriber's mobile device was unreachable. The who-called server then determines whether the calling party abandons the incoming call before incoming call is answered by the forwarded entity. If the calling party does abandon the incoming call, the who-called server captures the calling party's identification information. The who-called server, in some instances, transmits the identification information to the subscriber after the subscriber's mobile device switches from the unreachable state to a reachable state.
摘要翻译：一种系统和方法，用于检测和提供与订户移动设备放置的紧急呼叫相关的信息。在一个实施例中，所谓的服务器被实现为使用CAMEL协议的GSM网络的一部分。当向订户的移动设备发出的来电转移到转发实体时，所谓的服务器接收基于CAMEL的触发。在某些情况下，所谓的服务器确保来电被偏移，因为用户的移动设备是不可达的。然后，所谓的服务器确定主叫方在来话呼叫被转发实体应答之前是否放弃了来电。如果主叫方放弃来电，则所谓的服务器捕获主叫方的识别信息。在某些情况下，所谓的服务器在订户的移动设备从不可达状态切换到可达状态之后，向用户发送标识信息。

14. 发明申请

WO2010053701A3 TWO STEP ROUTING PROCEDURE IN A CALL CENTER 审中-公开
标题翻译：一个呼叫中心的两个步骤路由步骤
公开(公告)号：WO2010053701A3
公开(公告)日：2010-07-22
申请号：PCT/US2009061537
申请日：2009-10-21
申请人： RESOURCE GROUP INTERNAT LTD , CHISHTI ZIA
发明人： CHISHTI ZIA
IPC分类号： H04M3/523
CPC分类号： H04M3/5232 , H04M2203/551
摘要： Systems and methods are disclosed for routing callers to agents in a contact center utilizing a multi-layer processing approach to matching a caller to an agent. A first layer of processing may include two or more different computer models or methods for scoring or determining caller-agent pairs in a routing center. The output of the first layer may be received by a second layer of processing for balancing or weighting the outputs and selecting a final caller- agent match. The two or more methods may include conventional queue based routing, performance based routing, pattern matching algorithms, affinity matching, and the like. The output or scores of the two or more methods may be processed be the second layer of processing to select a caller-agent pair and cause the caller to be routed to a particular agent.
摘要翻译：公开了用于使用多层处理方法将呼叫者路由到联络中心中的代理的系统和方法，以将呼叫者与代理相匹配。第一层处理可以包括两个或多个不同的计算机模型或用于在路由中心中评分或确定呼叫者 - 代理对的方法。可以通过第二层处理来接收第一层的输出，用于平衡或加权输出并选择最终的呼叫者代理匹配。两种或更多种方法可以包括常规的基于队列的路由，基于性能的路由，模式匹配算法，亲和度匹配等。两个或更多个方法的输出或分数可以被处理为用于选择呼叫者 - 代理对的第二层处理，并使呼叫者被路由到特定代理。

15. 发明申请

WO2009108951A1 METHOD AND SYSTEM FOR NOTIFICATION AND TELECOMMUNICATIONS MANAGEMENT 审中-公开
标题翻译：通知和电信管理方法与系统
公开(公告)号：WO2009108951A1
公开(公告)日：2009-09-03
申请号：PCT/US2009/035774
申请日：2009-03-02
申请人： LEEDS, Richard , GASPER, Elon
发明人： LEEDS, Richard , GASPER, Elon
IPC分类号： H04M1/64
CPC分类号： H04M3/42051 , H04M1/2535 , H04M1/57 , H04M1/65 , H04M1/656 , H04M1/72552 , H04M1/72563 , H04M3/02 , H04M3/42221 , H04M19/04 , H04M19/041 , H04M2201/36 , H04M2201/38 , H04M2201/50 , H04M2203/2038 , H04M2203/308 , H04M2203/551 , H04M2250/12
摘要： A method for generating a ring tone or other notification for a given caller based on a prior conversation with that caller, and for managing such conversations, other notifications and other communications in an integrated system for counterparty identity representation. A portion of a conversation with a given caller is recorded and stored in memory as a ring tone. When a subsequent call is received from the same caller, identified by caller ID, the ring tone is played, alerting the user to the incoming call as well as the context of their prior communication A prior textual or video conversation can also be used as the basis for a ring tone The invention is capable of implementation in telecommunications systems such as cellular, local exchange, and VOIP, and in combination with other forms of internet-based telecommunication.
摘要翻译：一种用于基于与该呼叫者的先前对话生成针对给定呼叫者的铃声或其他通知的方法，以及用于在集成系统中管理对方身份表示的此类会话，其他通知和其他通信。与给定呼叫者的会话的一部分被记录并作为铃声存储在存储器中。当从呼叫者ID所识别的来自相同呼叫者的后续呼叫被接收时，播放铃声，向用户通知呼入呼叫以及其先前通信的上下文。以前的文本或视频对话也可以被用作铃声的基础本发明能够在诸如蜂窝，本地交换和VOIP的电信系统中实现，并结合其他形式的基于因特网的电信。

16. 发明申请

WO2009076538A3 ROUTING INCIPIENT TRANSACTIONS BASED ON EXPERIENTIAL DATA 审中-公开
标题翻译：基于经验数据的路由事务处理
公开(公告)号：WO2009076538A3
公开(公告)日：2009-08-13
申请号：PCT/US2008086446
申请日：2008-12-11
申请人： MERCED SYSTEMS INC , DAMPIER TODD O
发明人： DAMPIER TODD O
IPC分类号： H04W40/02
CPC分类号： H04M3/5232 , H04M2203/408 , H04M2203/551
摘要： A method of routing a received incipient transaction to an organization entity includes processing experiential data of a fact collection regarding past transactions, including processing experiential data regarding past transactions involving an initiator of the incipient transaction and experiential data regarding transactions handled by organizational entities. At least one routing rule is evaluated in view of the experiential data processing, to make a routing determination. The incipient transaction is routed, for completion, to one of the organizational entities based on the routing determination. Furthermore, experiential data regarding completion of the incipient transaction, may be fed back to the fact collection.
摘要翻译：将接收到的初始事务路由到组织实体的方法包括处理关于过去事务的事实集合的经验数据，包括处理关于涉及初始事务的发起者的过去事务的经验数据和与组织实体处理的事务有关的经验数据。考虑到经验数据处理来评估至少一个路由规则，以进行路由确定。基于路由确定，初始事务被完成路由到组织实体之一。此外，有关完成初步交易的经验数据可能会反馈给事实收集。

17. 发明申请

WO2007046857A3 CATEGORIZATION OF TELEPHONE CALLS 审中-公开
标题翻译：电话呼叫分类
公开(公告)号：WO2007046857A3
公开(公告)日：2009-04-23
申请号：PCT/US2006013913
申请日：2006-04-12
申请人： CISCO TECH INC , WALKER JENNIFER , KATKAM VINOD , BAIRD RANDALL B , JENNINGS CULLEN , JAIN MUKUL
发明人： WALKER JENNIFER , KATKAM VINOD , BAIRD RANDALL B , JENNINGS CULLEN , JAIN MUKUL
IPC分类号： H04M1/00 , H04M3/00
CPC分类号： H04M1/2478 , H04M1/2535 , H04M1/274583 , H04M1/56 , H04M1/575 , H04M1/72552 , H04M3/48 , H04M2203/551 , H04M2250/60
摘要： The present invention provides a mechanism for categorizing telephone calls and for providing special information about calls that appear on call lists maintained in a telephone. The invention provides for both providing an indication and for providing an action. When an entry on a call list is highlighted (in a conventional manner), pressing one key adds a flag to the entry on the call list to indicate that follow up action is required. Pressing a second key initiates an action such as attaching a reminder so that the user will be reminded to take action later. Pressing a third key will provide a text message balloon indicating information about the call. The flags and text messages can be added by either the called party or the calling party.
摘要翻译：本发明提供了一种用于对电话分类进行分类并提供关于出现在电话中保存的呼叫列表上的呼叫的特殊信息的机制。本发明提供了提供指示和提供动作的两者。当呼叫列表中的条目被突出显示时（按常规方式），按下一个键将增加一个标志给呼叫列表中的条目，以指示需要跟进操作。按下第二个键可启动一个操作，例如附加提醒，以便稍后将提醒用户采取行动。按第三个键将提供一个指示有关呼叫信息的短信气球。被叫方或主叫方都可以添加标志和短信。

18. 发明申请

WO2009046169A1 METHOD, APPARATUS AND SYSTEM FOR INTELLIGENT CALL ROUTING 审中-公开
标题翻译：智能呼叫路由的方法，装置和系统
公开(公告)号：WO2009046169A1
公开(公告)日：2009-04-09
申请号：PCT/US2008/078544
申请日：2008-10-02
申请人： ASCENDENT TELECOMMUNICATIONS, INC. , GISBY, Doug , JAMES, Robert, J., Jr. , GRAY, Michael
发明人： GISBY, Doug , JAMES, Robert, J., Jr. , GRAY, Michael
IPC分类号： H04M3/42
CPC分类号： H04M3/46 , H04M3/42102 , H04M3/42263 , H04M3/42348 , H04M3/42365 , H04M3/436 , H04M3/465 , H04M2201/36 , H04M2203/2011 , H04M2203/551 , H04M2242/30
摘要： A telecommunication system routes an incoming call to one or more telephony devices, including personal digital assistants and other remote devices, based on the called party's historical call pattern created and updated by the system. The system may also enhance the routing using transient information and/or real-time information when available. The call routing is designed to route calls to targeted devices to increase the likelihood that the call is answered by the intended called party while also alleviating the need to place multiple calls in an attempt to locate the called party.
摘要翻译：电信系统基于由系统创建和更新的被叫方的历史呼叫模式，将来电路由到一个或多个电话设备，包括个人数字助理和其他远程设备。当可用时，该系统还可以增强使用瞬态信息和/或实时信息的路由。呼叫路由被设计为将呼叫路由到目标设备，以增加呼叫被预期被叫方应答的可能性，同时也减轻了多次呼叫的需要以尝试定位被叫方。

19. 发明申请

WO2009014974A1 USING PSTN REACHABILITY TO VERIFY VOIP CALL ROUTING INFORMATION 审中-公开
标题翻译：使用PSTN可追溯性验证VOIP呼叫路由信息
公开(公告)号：WO2009014974A1
公开(公告)日：2009-01-29
申请号：PCT/US2008/070259
申请日：2008-07-17
申请人： CISCO TECHNOLOGY, INC. , ROSENBERG, Jonathan , JENNINGS, Cullen F. , WING, Daniel G.
发明人： ROSENBERG, Jonathan , JENNINGS, Cullen F. , WING, Daniel G.
IPC分类号： H04M7/12 , H04L12/66
CPC分类号： H04L65/1069 , H04L65/1036 , H04M3/5125 , H04M3/5232 , H04M7/0057 , H04M7/006 , H04M7/0063 , H04M2203/551
摘要： A system for verifying VoIP call routing information. In particular implementations, a method includes verifying one or more Voice-over-Internet-Protocol (VoIP) call agents (24) for respective destination telephone numbers based on demonstrated knowledge of previous public switched telephone network (PSTN) calls to the respective destination telephone numbers; receiving a call initiation message identifying a destination telephone number; and conditionally initiating a call over a VoIP network to a target VoIP call agent, or over a circuit switched network, based on whether the target VoIP call agent has been verified for the destination telephone number identified in the call initiation message.
摘要翻译：一种用于验证VoIP呼叫路由信息的系统。在特定实施方式中，一种方法包括基于对先前公共交换电话网（PSTN）呼叫到相应目的地电话的证明知识来验证用于各个目的地电话号码的一个或多个因特网协议（VoIP）呼叫代理（24）数; 接收标识目的地电话号码的呼叫发起消息; 并且基于目标VoIP呼叫代理是否已经被验证为在呼叫发起消息中标识的目的地电话号码，有条件地通过VoIP网络向目标VoIP呼叫代理或电路交换网络发起呼叫。

20. 发明申请

WO2008154481A1 TELECOMMUNICATION CALL SUPPORT FOR MOBILE DEVICES WITH PRESENCE FEATURES 审中-公开
标题翻译：电话支持移动设备与现有功能
公开(公告)号：WO2008154481A1
公开(公告)日：2008-12-18
申请号：PCT/US2008/066296
申请日：2008-06-09
申请人： ISKOOT, INC. , GUEDALIA, Jacob , GUEDALIA, Isaac David
发明人： GUEDALIA, Jacob , GUEDALIA, Isaac David
IPC分类号： H04M3/42
CPC分类号： H04M3/42374 , H04M3/42195 , H04M2203/551 , H04M2207/20
摘要： A system and method for achieving or assisting dynamic transfer of call support information across a network including at least a wireless portion coupled to a wireless communication device. The call support information providing the wireless communication device with updated caller identification and status or presence information by way of a service or server provisioned product and method.
摘要翻译：一种用于实现或辅助通过网络动态传送呼叫支持信息的系统和方法，包括至少一个耦合到无线通信设备的无线部分。呼叫支持信息通过服务或服务器提供的产品和方法向无线通信设备提供更新的呼叫者身份和状态或呈现信息。

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