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    • 8. 发明授权
    • Facsimile service support device, system, and method
    • 传真服务支持设备,系统和方法
    • US08693062B2
    • 2014-04-08
    • US13023638
    • 2011-02-09
    • Martin RoantreeJoanna KeepSahadevasangary GajedevasangaryMaysara Fermawi
    • Martin RoantreeJoanna KeepSahadevasangary GajedevasangaryMaysara Fermawi
    • H04N1/00
    • H04N1/00344H04N1/0001H04N1/00037H04N1/0005H04N1/00061H04N1/00079H04N1/32614H04N1/32625H04N1/32662
    • An exemplary method herein operates to help diagnose and correct facsimile transmission errors. The method detects a first facsimile transmission error using an arbitrarily named “first” facsimile machine (which can be a sending facsimile machine or a receiving facsimile machine). The facsimile transmission error occurs during a first facsimile transmission sent from the sending facsimile machine to the receiving facsimile machine. Upon detecting the first facsimile transmission error, the sending facsimile machine automatically contacts a service center computer. The service center computer automatically connects the sending facsimile machine to the receiving facsimile machine through the service center computer. Then, the sending facsimile machine sends a test facsimile transmission to the receiving facsimile machine through the service center computer. The method automatically records sounds sent by the sending facsimile machine and the receiving facsimile machine using the service center computer to produce an audio diagnostic file and automatically forwards the audio diagnostic file to a service engineer for diagnosis.
    • 这里的示例性方法用于帮助诊断和校正传真传输错误。 该方法使用任意命名的“第一”传真机(其可以是发送传真机或接收传真机)来检测第一传真传输错误。 在从发送传真机发送到接收传真机的第一传真传输期间发生传真传输错误。 当检测到第一传真传输错误时,发送传真机自动接触服务中心计算机。 服务中心计算机通过服务中心计算机自动将发送传真机连接到接收传真机。 然后,发送传真机通过服务中心计算机向接收传真机发送测试传真传输。 该方法自动记录发送传真机和接收传真机使用服务中心计算机发送的声音,以产生音频诊断文件,并自动将音频诊断文件转发到服务工程师进行诊断。
    • 10. 发明申请
    • FACSIMILE SERVICE SUPPORT DEVICE, SYSTEM, AND METHOD
    • FACSIMILE服务支持设备,系统和方法
    • US20120200898A1
    • 2012-08-09
    • US13023638
    • 2011-02-09
    • Martin RoantreeJoanna KeepSahadevasangary GajedevasangaryMaysara Fermawi
    • Martin RoantreeJoanna KeepSahadevasangary GajedevasangaryMaysara Fermawi
    • H04N1/00
    • H04N1/00344H04N1/0001H04N1/00037H04N1/0005H04N1/00061H04N1/00079H04N1/32614H04N1/32625H04N1/32662
    • An exemplary method herein operates to help diagnose and correct facsimile transmission errors. The method detects a first facsimile transmission error using an arbitrarily named “first” facsimile machine (which can be a sending facsimile machine or a receiving facsimile machine). The facsimile transmission error occurs during a first facsimile transmission sent from the sending facsimile machine to the receiving facsimile machine. Upon detecting the first facsimile transmission error, the sending facsimile machine automatically contacts a service center computer. The service center computer automatically connects the sending facsimile machine to the receiving facsimile machine through the service center computer. Then, the sending facsimile machine sends a test facsimile transmission to the receiving facsimile machine through the service center computer. The method automatically records sounds sent by the sending facsimile machine and the receiving facsimile machine using the service center computer to produce an audio diagnostic file and automatically forwards the audio diagnostic file to a service engineer for diagnosis.
    • 这里的示例性方法用于帮助诊断和校正传真传输错误。 该方法使用任意命名的“第一”传真机(其可以是发送传真机或接收传真机)来检测第一传真传输错误。 在从发送传真机发送到接收传真机的第一传真传输期间发生传真传输错误。 当检测到第一传真传输错误时,发送传真机自动接触服务中心计算机。 服务中心计算机通过服务中心计算机自动将发送传真机连接到接收传真机。 然后,发送传真机通过服务中心计算机向接收传真机发送测试传真传输。 该方法自动记录发送传真机和接收传真机使用服务中心计算机发送的声音,以产生音频诊断文件,并自动将音频诊断文件转发到服务工程师进行诊断。