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1. 发明授权

US10073726B2 Detection of outage in cloud based service using usage data based error signals 有权
公开(公告)号：US10073726B2
公开(公告)日：2018-09-11
申请号：US14475543
申请日：2014-09-02
申请人： Microsoft Technology Licensing, LLC
发明人： Olga Ivanova , Venkat Narayanan , Smita Ojha , Lei He , Art Sadovsky , Yi Wang , Ashish Premaraj
IPC分类号： G06F11/07 , G06F21/62 , H04L12/24 , H04L12/26 , H04L29/08
CPC分类号： G06F11/0772 , G06F11/0709 , G06F11/076 , G06F21/6254 , H04L41/5012 , H04L41/5032 , H04L41/507 , H04L43/04 , H04L43/16 , H04L67/22
摘要： Outage detection in a cloud based service is provided using usage data based error signals. Usage data is collected from component of the cloud based service or client devices of the cloud based service based on customer actions on the cloud based service. The usage data is aggregated and normalized to generate an error signal from errors generated from a component of the cloud based service. An outage is detected from the error signal. An alert that includes information associated with the outage and one or more customers impacted by the outage is generated.

2. 发明授权

US09942779B1 Method and system for using customer analytics to detect network events 有权
公开(公告)号：US09942779B1
公开(公告)日：2018-04-10
申请号：US14108572
申请日：2013-12-17
申请人： SPRINT COMMUNICATIONS COMPANY, L.P.
发明人： John Charles Proctor , Wei Wu
IPC分类号： H04W4/02 , H04W24/02 , H04L12/24 , H04L12/26 , H04W24/00
CPC分类号： H04W24/02 , H04L41/507 , H04L43/045
摘要： A method, system, and computer-readable medium are provided for providing a customer call analytics system for analyzing network events. In embodiments, customer calls from a mobile device to a network's customer care organization are an indication that a network event has occurred. An address associated with a user of the mobile device is identified. The network event is attributed to a base station associated with the address. Events associated with the base station are aggregated. A normal value for calls is determined based on historical data. A threshold value is set based on customer calls in excess of the normal value for the base station. A severity level is associated with the threshold value. The severity levels are monitored and tickets for network services are created and prioritized.

3. 发明授权

US09794361B2 Network user usage profiling 有权
公开(公告)号：US09794361B2
公开(公告)日：2017-10-17
申请号：US15461082
申请日：2017-03-16
申请人： CenturyLink Intellectual Property LLC
发明人： Steven M. Casey , Amie Elcan , John Butala
IPC分类号： H04L29/06 , H04L29/08 , H04L12/26
CPC分类号： H04L67/22 , H04L41/5035 , H04L41/507 , H04L43/0876 , H04L43/106 , H04L47/2483 , H04L67/30 , H04L67/303 , H04L67/306
摘要： Methods, systems, devices, and software are disclosed for generating a network usage profile. Certain embodiments of the network usage profile include a devices-by-node profile, indicating the set of customer devices available for use in communicating with a customer-side network node located at a customer side of an access network over a period of time, where some of the customer devices are not in operative communication with the customer-side network node during a portion of that time. Other embodiments associate the network usage profile with customer information to generate device-by-customer profiles. Still other embodiments associate the network usage profile with network traffic information to generate traffic-by-device profiles. Even other embodiments associate the multiple sources and types of information to generate traffic-by-customer profiles and/or traffic-by-device-by-customer profiles. Any of the profiles may then be accessed by one or more parties for use in affecting various network services, including targeting content delivery.

4. 发明申请

US20150172152A1 Alerting Service Desk Users of Business Services Outages 有权
标题翻译：提醒服务台用户的业务服务中断
公开(公告)号：US20150172152A1
公开(公告)日：2015-06-18
申请号：US14104030
申请日：2013-12-12
申请人： International Business Machines Corporation
发明人： Vijay K. Aggarwal , Scott S. Dickerson , Edward D. Whitehead
IPC分类号： H04L12/26
CPC分类号： G06F11/0769 , G06F11/0721 , H04L41/0604 , H04L41/069 , H04L41/22 , H04L41/507 , H04L67/22 , H04L67/306 , H04L69/40
摘要： An approach is provided in a service desk detects a current computer resource outage and identifies applications corresponding to the computer resource outage. The service desk uses historical service request entries to match the identified applications to users previously inquiring about the applications and, in turn, sends notifications to the users regarding the computer resource outage.
摘要翻译：在服务台中提供了一种检测当前计算机资源中断并识别与计算机资源中断相对应的应用的方法。服务台使用历史服务请求条目将识别的应用程序与先前询问应用程序的用户进行匹配，然后向用户发送关于计算机资源中断的通知。

5. 发明申请

US20140140236A1 AUTOMATED NETWORK CONDITION IDENTIFICATION 有权
标题翻译：自动网络状况识别
公开(公告)号：US20140140236A1
公开(公告)日：2014-05-22
申请号：US14163290
申请日：2014-01-24
申请人： COMCAST CABLE COMMUNICATIONS, LLC
发明人： Ian D. Marshall
IPC分类号： H04L12/24 , H04L12/26
CPC分类号： H04L43/065 , H04L12/2801 , H04L12/2858 , H04L41/12 , H04L41/5035 , H04L41/507 , H04L41/5074 , H04L43/0817 , H04L43/0847
摘要： Performance data relating to each of multiple network devices distributed in a geographic region is analyzed. That data can include values for various parameters measured automatically by routine polling of subscriber devices and/or network elements serving those subscriber devices. Measured parameter values can then be stored in a database and made available, together with information about subscriber device locations, to one or more analysis servers that analyze different portions of the network. As part of that analysis, groups of devices experiencing performance problems are identified based on device location. Information about those groups is then communicated and can be made available for, e.g., monitoring by service personnel.
摘要翻译：分析与分布在地理区域中的多个网络设备中的每一个相关的性能数据。该数据可以包括通过用户设备和/或为这些用户设备服务的网络单元的例行轮询自动测量的各种参数的值。然后可以将测量的参数值存储在数据库中，并将其与关于订户设备位置的信息一起提供给分析网络不同部分的一个或多个分析服务器。作为该分析的一部分，基于设备位置识别遇到性能问题的设备组。然后传达关于这些组的信息，并且可以使其可用于例如服务人员的监视。

6. 发明授权

US08364801B2 Management of virtual and physical network inventories 有权
公开(公告)号：US08364801B2
公开(公告)日：2013-01-29
申请号：US12335101
申请日：2008-12-15
申请人： Richard S. Cerami , Roxanna Storaasli
发明人： Richard S. Cerami , Timothy Figueroa , Roxanna Storaasli
IPC分类号： G06F15/173 , G06F15/177
CPC分类号： G06Q10/087 , H04L12/66 , H04L41/06 , H04L41/0631 , H04L41/0654 , H04L41/0896 , H04L41/12 , H04L41/32 , H04L41/5003 , H04L41/5009 , H04L41/5025 , H04L41/5032 , H04L41/5035 , H04L41/5061 , H04L41/5067 , H04L41/507 , H04L41/5074 , H04L41/509 , H04L43/00 , H04L43/0811 , H04L43/0817 , H04L43/0823 , H04L43/0882 , H04L43/10 , H04L43/16 , H04L43/50 , H04L69/40 , H04M11/062 , H04N21/6125 , H04N21/6473 , H04N21/64738 , Y10S707/99931
摘要： A method for managing a network element inventory for a video and data network is provided. The method includes self-discovering a physical network inventory of the video and data network. Additionally, a logical network inventory of the video and data network is self-discovered. Further, a planned network inventory of the video and data network is provided. Once the planned, logical, and physical network inventories are collected, the physical network inventory, logical network inventory, and planned network inventory are loaded into the network element inventory. After loading, synchronization of the physical network inventory, logical network inventory, and planned network inventory in the network element inventory is performed. A view is then provided using the synchronized physical network inventory, logical network inventory, and planned network inventory when a request for the view of the network element inventory is received.

7. 发明授权

US08233382B2 Ordered switchover of cable modems 有权
标题翻译：电缆调制解调器的有序切换
公开(公告)号：US08233382B2
公开(公告)日：2012-07-31
申请号：US12699234
申请日：2010-02-03
申请人： Nurettin Burcak Beser
发明人： Nurettin Burcak Beser
IPC分类号： G01R31/08 , H04L12/66 , H04J1/02 , G06F11/00 , H04N7/173
CPC分类号： H04L12/2861 , H04L12/2874 , H04L41/0654 , H04L41/5019 , H04L41/507 , H04N7/173
摘要： A cable modem termination system (CMTS) provides for ordered switchover of the cable modems it serves when a primary module of the CMTS fails. When the primary module in the CMTS fails, a backup module takes over service of the cable modems. The backup module restores the service flows of the cable modems based on a restoration order determined by session recovery priorities that are related to quality of service levels required by the service flows. In particular, service flows that are engaged in VoIP “911” calls are restored first. Service flows engaged in other VoIP calls are next restored. Lastly, service flows engaged in regular data sessions are restored.
摘要翻译：当CMTS的主模块出现故障时，电缆调制解调器终端系统（CMTS）提供其所服务的电缆调制解调器的有序切换。当CMTS中的主模块出现故障时，备份模块将接管电缆调制解调器的服务。备份模块根据与服务流所要求的服务质量级别相关的会话恢复优先级确定的恢复顺序恢复电缆调制解调器的业务流。特别地，首先恢复从事VoIP“911”呼叫的业务流。接下来恢复从事其他VoIP呼叫的服务流。最后，恢复正常数据会话的服务流。

8. 发明申请

US20120163194A1 Handling Alarms Based On User Session Records 有权
标题翻译：基于用户会话记录处理警报
公开(公告)号：US20120163194A1
公开(公告)日：2012-06-28
申请号：US13392936
申请日：2009-08-28
申请人： Äsa Bertze , Andras Valkó , András Veres
发明人： Äsa Bertze , Andras Valkó , András Veres
IPC分类号： H04L12/26
CPC分类号： H04L41/0654 , H04L41/0631 , H04L41/0893 , H04L41/507 , H04L45/28
摘要： A method is provided in a network management node for handling an alarm caused by a fault in a communications system. An alarm caused by a fault in the communications system is received from a first network element within the communications system. The alarm is associated with an identity of the first network element, and an alarm time associated with the time when the alarm was active. After receiving the alarm, the network management node sends a request to a user activity database, requesting one or more matching records. Each of the matching records is requested to comprise an identity equal to the identity of the first network element associated with the alarm, and a record time period that comprises the time when the alarm was active. The network management node receives one or more matching records from the user activity database, which one or more matching user session records identify the user sessions being affected by the alarm, and then handles the alarm based on the one or more matching user session records.
摘要翻译：在网络管理节点中提供一种用于处理由通信系统中的故障引起的警报的方法。由通信系统中的第一网络元件接收由通信系统中的故障引起的警报。警报与第一个网络元件的身份相关联，并且与警报激活的时间相关联的警报时间。收到警报后，网络管理节点向用户活动数据库发送请求，请求一个或多个匹配的记录。请求每个匹配记录包括等于与报警相关联的第一网络元件的身份的标识，以及包括报警激活时间的记录时间段。网络管理节点从用户活动数据库接收一个或多个匹配的记录，一个或多个匹配的用户会话记录标识被该警报影响的用户会话，然后基于一个或多个匹配的用户会话记录处理警报。

9. 发明授权

US08165134B2 Monitoring control system, monitoring device, monitoring control method, and monitoring control program 有权
标题翻译：监控系统，监控装置，监控控制方式，监控控制程序
公开(公告)号：US08165134B2
公开(公告)日：2012-04-24
申请号：US11965721
申请日：2007-12-27
申请人： Jun Ito , Tatsuhiro Furuya , Takaaki Kidachi
发明人： Jun Ito , Tatsuhiro Furuya , Takaaki Kidachi
IPC分类号： H04L12/28
CPC分类号： H04L43/00 , H04L29/12377 , H04L29/12462 , H04L41/507 , H04L41/5087 , H04L43/18 , H04L61/2517 , H04L61/255
摘要： A monitoring control system including a monitoring device to monitor communication data communicated between communication terminals via a communication infrastructure. The monitoring device includes an address conversion table for storing a transmission source address and a transfer destination address in a corresponding relationship; a transfer unit receiving the communication data, obtaining a transfer destination address corresponding to a transmission source address of the received communication data from the address conversion table, and transferring the received communication data based on the obtained transfer destination address; and monitoring unit monitoring the received communication data.
摘要翻译：一种监视控制系统，包括监视装置，用于监视经由通信基础设施在通信终端之间通信的通信数据。监视装置包括：地址转换表，用于存储发送源地址和转移目的地地址; 接收通信数据的传送单元，从地址转换表获取与所接收到的通信数据的发送源地址相对应的传送目的地地址，并且基于获得的传送目的地地址传送接收的通信数据; 监视单元监视所接收的通信数据。

10. 发明申请

US20110149951A1 METHOD AND APPARATUS FOR MANAGING COMMUNICATION FAULTS 有权
标题翻译：用于管理通信故障的方法和装置
公开(公告)号：US20110149951A1
公开(公告)日：2011-06-23
申请号：US12644203
申请日：2009-12-22
申请人： Chaoxin Qiu , Arshad Khan , Niral Sheth
发明人： Chaoxin Qiu , Arshad Khan , Niral Sheth
IPC分类号： H04L12/66
CPC分类号： H04L12/66 , H04L12/4675 , H04L41/042 , H04L41/507
摘要： A system that incorporates teachings of the present disclosure may utilize, for example, a method involving receiving from a first communication device a service request while providing back-up services to an out-of-service network element, detecting a deficiency in call state information to process the service request, transmitting to the first communication device an error message that prevents termination of an active Internet Protocol (IP) communication path between the first communication device and a second communication device, and receiving from the first communication device a request for an alternate IP communication path for communicating between the first and second communication devices which resolves the deficiency in call state information. Additional embodiments are disclosed.
摘要翻译：结合本公开的教导的系统可以利用例如涉及从第一通信设备接收服务请求同时向服务外网络元件提供备份服务的方法，检测呼叫状态信息的不足为了处理所述服务请求，向所述第一通信设备发送防止在所述第一通信设备和第二通信设备之间终止活动的因特网协议（IP）通信路径的错误消息，以及从所述第一通信设备接收对用于在解决呼叫状态信息不足的第一和第二通信设备之间通信的备用IP通信路径。公开了另外的实施例。

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