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1. 发明申请

US20190220154A1 LIVE AGENT CHAT CONSOLE 审中-公开
公开(公告)号：US20190220154A1
公开(公告)日：2019-07-18
申请号：US15874281
申请日：2018-01-18
申请人： salesforce.com, Inc.
发明人： Kristen Muramoto , Patrick Beyries
IPC分类号： G06F3/0482 , G06F3/0484 , H04L12/58 , G06F9/451
摘要： In embodiments, a method may include displaying a user interface comprising at least two windows, a first window displaying a live chat with a first individual and at least one of the remaining windows displaying content related to the live chat. The method may further include receiving an indication to pop-out the first window, and in response, displaying the first window as a separate moveable window, and displaying, within an original area of the first window, additional content related to one of the live chat or the first individual. The method may further include receiving an indication from a user to change the live chat to be with a second individual, and in response to the indication: displaying the live chat with the second individual in the separate moveable window; and displaying content related to the second individual in the at least one of the remaining windows.

2. 发明申请

US20150153916A1 COMPUTER IMPLEMENTED METHODS AND APPARATUS FOR DYNAMIC WINDOWING IN USER INTERFACES 审中-公开
标题翻译：计算机实现方法和用户界面动态窗口设备
公开(公告)号：US20150153916A1
公开(公告)日：2015-06-04
申请号：US14620078
申请日：2015-02-11
申请人： salesforce.com, inc.
发明人： Nadia Naderi , Patrick Beyries
IPC分类号： G06F3/0483 , G06F3/0482 , G06F17/22
CPC分类号： G06F3/0483 , G06F3/0481 , G06F3/0482 , G06F8/38 , G06F17/2235
摘要： Disclosed are implementations of methods, systems, and computer program products for displaying a personalizable links presentation. In some implementations, a server provides link data identifying a plurality of links comprising a first link linked with a first identifiable portion of content of a page and a second link linked with a second identifiable portion of the content of the page. The user interface has a first state in which a first view of the page of content is displayed, with the links presentation being displayed in a designated region of the user interface. The user interface is updatable from the first state to a second state in which a second view of the page of content different from the first view is displayed. Responsive to a selection of the first link, the server updates the user interface to the first state.
摘要翻译：公开了用于显示可个性化链接呈现的方法，系统和计算机程序产品的实现。在一些实施方式中，服务器提供标识多个链接的链接数据，所述链接包括与页面的内容的第一可识别部分链接的第一链接和与页面的内容的第二可识别部分链接的第二链接。用户接口具有第一状态，其中显示内容页面的第一视图，链接呈现被显示在用户界面的指定区域中。用户界面可从第一状态更新为第二状态，其中显示不同于第一视图的内容页的第二视图。响应于选择第一个链接，服务器将用户界面更新为第一个状态。

3. 发明申请

US20140215345A1 COMPUTER IMPLEMENTED METHODS AND APPARATUS FOR DYNAMIC WINDOWING IN USER INTERFACES 有权
标题翻译：计算机实现方法和用户界面动态窗口设备
公开(公告)号：US20140215345A1
公开(公告)日：2014-07-31
申请号：US14244318
申请日：2014-04-03
申请人： salesforce.com, inc.
发明人： Nadia Naderi , Patrick Beyries
IPC分类号： G06F3/0481
CPC分类号： G06F3/0483 , G06F3/0481 , G06F3/0482 , G06F8/38 , G06F17/2235
摘要： Disclosed are implementations of methods, apparatus, systems, and computer-readable storage media for rendering information. In some implementations, user interface data including content capable of being displayed on a page is received. A dynamic window including one or more links linked with respective identifiable portions of the content on the page can be generated. The page of content and the dynamic window can be displayed in a user interface on a display of a computing device. The user interface can have a first state in which a first view of the page of content is displayed and a second state in which a second view of the page is displayed, where the second view is different from the first view. The dynamic window is capable of remaining displayed independent of a change of the user interface from the first state to the second state.
摘要翻译：公开了用于呈现信息的方法，装置，系统和计算机可读存储介质的实现。在一些实现中，接收包括能够在页面上显示的内容的用户界面数据。可以生成包括与页面上的内容的各个可识别部分链接的一个或多个链接的动态窗口。可以在计算设备的显示器上的用户界面中显示内容页面和动态窗口。用户界面可以具有其中显示内容页的第一视图的第一状态和其中第二视图与第一视图不同的页面的第二视图的第二状态。动态窗口能够独立于用户界面从第一状态到第二状态的改变而保持显示。

4. 发明授权

US10540369B2 Org sync suspend and resume data sync 有权
公开(公告)号：US10540369B2
公开(公告)日：2020-01-21
申请号：US15384157
申请日：2016-12-19
申请人： salesforce.com, inc.
发明人： Jong Lee , Patrick Beyries , Yamuna Esaiarasan , Jacob Isaac , Sindhubala Ulavapalli
IPC分类号： G06F16/30 , G06F16/27 , G06F9/48
摘要： Disclosed are some implementations of systems, apparatus, methods and computer program products for temporarily suspending data synchronization between a primary organization and a secondary organization. The primary organization may suspend data synchronization in response to a manual command. Alternatively, the primary organization may suspend data synchronization automatically upon detection of communication failure(s) between the primary organization and the secondary organization.

5. 发明授权

US09235330B2 Computer implemented methods and apparatus for dynamic windowing in user interfaces 有权
标题翻译：计算机实现用户界面动态窗口化的方法和装置
公开(公告)号：US09235330B2
公开(公告)日：2016-01-12
申请号：US14620078
申请日：2015-02-11
申请人： salesforce.com, inc.
发明人： Nadia Naderi , Patrick Beyries
IPC分类号： G06F15/00 , G06F13/00 , G06F3/0483 , G06F3/0481 , G06F9/44 , G06F3/0482 , G06F17/22
CPC分类号： G06F3/0483 , G06F3/0481 , G06F3/0482 , G06F8/38 , G06F17/2235
摘要： Disclosed are implementations of methods, systems, and computer program products for displaying a personalizable links presentation. In some implementations, a server provides link data identifying a plurality of links comprising a first link linked with a first identifiable portion of content of a page and a second link linked with a second identifiable portion of the content of the page. The user interface has a first state in which a first view of the page of content is displayed, with the links presentation being displayed in a designated region of the user interface. The user interface is updatable from the first state to a second state in which a second view of the page of content different from the first view is displayed. Responsive to a selection of the first link, the server updates the user interface to the first state.
摘要翻译：公开了用于显示可个性化链接呈现的方法，系统和计算机程序产品的实现。在一些实施方式中，服务器提供标识多个链接的链接数据，所述链接包括与页面的内容的第一可识别部分链接的第一链接和与页面的内容的第二可识别部分链接的第二链接。用户接口具有第一状态，其中显示内容页面的第一视图，链接呈现被显示在用户界面的指定区域中。用户界面可从第一状态更新为第二状态，其中显示不同于第一视图的内容页的第二视图。响应于选择第一个链接，服务器将用户界面更新为第一个状态。

6. 发明授权

US08984434B2 Computer implemented methods and apparatus for dynamic windowing in user interfaces 有权
标题翻译：计算机实现用户界面动态窗口化的方法和装置
公开(公告)号：US08984434B2
公开(公告)日：2015-03-17
申请号：US14244318
申请日：2014-04-03
申请人： salesforce.com, inc.
发明人： Nadia Naderi , Patrick Beyries
IPC分类号： G06F15/00 , G06F13/00 , G06F3/0481 , G06F9/44
CPC分类号： G06F3/0483 , G06F3/0481 , G06F3/0482 , G06F8/38 , G06F17/2235
摘要： Disclosed are implementations of methods, apparatus, systems, and computer-readable storage media for rendering information. In some implementations, user interface data including content capable of being displayed on a page is received. A dynamic window including one or more link linked with respective identifiable portions of the content on the page can be generated. The page of content and the dynamic window can be displayed in a user interface on a display of a computing device. The user interface can have a first state in which a first view of the page of content is displayed and a second state in which a second view of the page is displayed, where the second view is different from the first view. The dynamic window is capable of remaining displayed independent of a change of the user interface from the first state to the second state.
摘要翻译：公开了用于呈现信息的方法，装置，系统和计算机可读存储介质的实现。在一些实现中，接收包括能够在页面上显示的内容的用户界面数据。可以生成包括与页面上的内容的可标识部分链接的一个或多个链接的动态窗口。可以在计算设备的显示器上的用户界面中显示内容页面和动态窗口。用户界面可以具有其中显示内容页面的第一视图的第一状态和其中第二视图与第一视图不同的页面的第二视图的第二状态。动态窗口能够独立于用户界面从第一状态到第二状态的改变而保持显示。

7. 发明授权

US10671248B2 Live agent chat console 审中-公开
公开(公告)号：US10671248B2
公开(公告)日：2020-06-02
申请号：US15874281
申请日：2018-01-18
申请人： salesforce.com, inc.
发明人： Kristen Muramoto , Patrick Beyries
IPC分类号： H04L12/58 , G06F3/0482 , G06F3/0484 , G06F9/451
摘要： In embodiments, a method may include displaying a user interface comprising at least two windows, a first window displaying a live chat with a first individual and at least one of the remaining windows displaying content related to the live chat. The method may further include receiving an indication to pop-out the first window, and in response, displaying the first window as a separate moveable window, and displaying, within an original area of the first window, additional content related to one of the live chat or the first individual. The method may further include receiving an indication from a user to change the live chat to be with a second individual, and in response to the indication: displaying the live chat with the second individual in the separate moveable window; and displaying content related to the second individual in the at least one of the remaining windows.

8. 发明申请

US20180173779A1 ORG SYNC SUSPEND AND RESUME DATA SYNC 审中-公开
公开(公告)号：US20180173779A1
公开(公告)日：2018-06-21
申请号：US15384157
申请日：2016-12-19
申请人： salesforce.com, inc.
发明人： Jong Lee , Patrick Beyries , Yamuna Esaiarasan , Jacob Isaac , Sindhubala Ulavapalli
IPC分类号： G06F17/30 , G06F9/48
摘要： Disclosed are some implementations of systems, apparatus, methods and computer program products for temporarily suspending data synchronization between a primary organization and a secondary organization. The primary organization may suspend data synchronization in response to a manual command. Alternatively, the primary organization may suspend data synchronization automatically upon detection of communication failure(s) between the primary organization and the secondary organization.

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