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1. 发明申请

US20080043967A1 METHOD FOR HANDLING INCOMING CALLS DIRECTED TO A VIRTUAL COMMUNICATION SERVICE SUBSCRIBER VIA A SHARED LINE SYSTEM 审中-公开
标题翻译：用于处理通过共享线路系统向虚拟通信服务订阅的方法
公开(公告)号：US20080043967A1
公开(公告)日：2008-02-21
申请号：US11924300
申请日：2007-10-25
申请人： Yihsiu Chen , Mark Foladare , Shelley Goldman , Shawn Jean , Joan Madden , Shaoqing Wang , Roy Weber , Robert Westrich , Aleksandr Zelezniak
发明人： Yihsiu Chen , Mark Foladare , Shelley Goldman , Shawn Jean , Joan Madden , Shaoqing Wang , Roy Weber , Robert Westrich , Aleksandr Zelezniak
IPC分类号： H04M11/00 , H04M3/42
CPC分类号： H04M3/4228 , H04L12/66 , H04M3/42331 , H04M3/4234 , H04M7/009 , H04M11/00 , H04Q3/00 , H04Q3/0045 , H04Q2213/1322
摘要： A method of handling incoming calls directed to a virtual communication subscriber is disclosed. An incoming call intended for the virtual communication subscriber is received at a communication device. A call is placed to the communication device using contact information provided by the virtual communication subscriber. Extension information is provided to a SLS when the call is answered which corresponds to a communication line associated with the communication device. Upon connection to the communication device, the incoming call is bridged with the call placed to the communication device.
摘要翻译：公开了一种处理进入虚拟通信用户的呼入的方法。在通信设备处接收用于虚拟通信用户的呼入。使用由虚拟通信用户提供的联系信息向通信设备发送呼叫。当应答对应于与通信设备相关联的通信线路的呼叫时，向SLS提供扩展信息。在连接到通信设备时，来电呼叫与通信设备的呼叫桥接。

2. 发明申请

US20050008140A1 Virtual contact center with flexible staffing control 审中-公开
标题翻译：虚拟联络中心具有灵活的员工控制能力
公开(公告)号：US20050008140A1
公开(公告)日：2005-01-13
申请号：US10910734
申请日：2004-08-03
申请人： Srinivas Bala , Mark Foladare , Kathleen Fowler , Shelley Goldman , Shaoqing Wang , Roy Weber , Robert Westrich
发明人： Srinivas Bala , Mark Foladare , Kathleen Fowler , Shelley Goldman , Shaoqing Wang , Roy Weber , Robert Westrich
IPC分类号： H04L29/06 , H04M3/38 , H04M3/51 , H04M3/523 , H04M7/00 , H04M7/12 , H04M3/00 , H04M1/64 , H04M5/00
CPC分类号： H04M7/006 , H04M3/382 , H04M3/5125 , H04M3/5175 , H04M3/5191 , H04M3/523 , H04M7/12 , H04M7/121 , H04M7/1235
摘要： Paging, cellular telephone or other messaging functionality is incorporated into a virtual contact center system to permit logged-off customer service representatives (CSRs) to be alerted to a need to logon to the system, and to permit CSRs to alert supervisors or specialists to logon to the system. Matching at a contact control server of existing conditions to predetermined criteria, e.g., failure to login at an assigned time, or specified network conditions (such as length of customer queues), triggers a command for a communication to one or more logged-off CSRS. Results of follow-up testing at the contact control server for matches causes page requests to be renewed, redirected or canceled. Unusual contact requirements or emerging network conditions requiring supervisory input or increased monitoring by traffic or subject matter specialists is likewise triggered by analysis at a contact control server or by CSR click selection of messages to be sent to a virtual contact center requesting issuance of information such as web pages to cognizant personnel.
摘要翻译：分页，蜂窝电话或其他消息功能被并入到虚拟联络中心系统中，以允许注销的客户服务代表（CSR）被警告登录系统的需要，并允许CSR警告主管或专家登录到系统。将现有条件的联系人控制服务器与预定标准进行匹配，例如在分配的时间内登录失败或指定的网络条件（例如客户队列的长度），触发一个或多个注销的CSRS的通信命令。在联系控制服务器上进行匹配的后续测试结果会导致页面请求被更新，重定向或取消。异常联系要求或新兴网络条件需要监督输入或由流量或主题专家进行的监控增加同样是通过联络控制服务器的分析或CSR点击选择要发送到虚拟联络中心的消息来触发，请求发出信息，例如网页识别人员。

3. 发明授权

US06381317B1 Subscriber-initiated automated third party billing feature 有权
标题翻译：用户启动的自动化第三方计费功能
公开(公告)号：US06381317B1
公开(公告)日：2002-04-30
申请号：US09826885
申请日：2001-04-06
申请人： Srinivas Bala , Shaoqing Wang , Robert S. Westrich
发明人： Srinivas Bala , Shaoqing Wang , Robert S. Westrich
IPC分类号： H04M1500
CPC分类号： H04M15/48 , H04M15/00 , H04M15/09 , H04M17/00 , H04M2215/0156 , H04M2215/0168 , H04M2215/66
摘要： Accordingly to one embodiment of the present invention, a method for providing caller initiated third party billing in a telecommunication system is disclosed. First, a predetermined number is dialed by the subscriber to access the third party billing feature. The subscriber is then prompted to enter proper identification and the telecommunication system authenticates the subscriber identification. Once the subscriber's identification has been authenticated, the system retrieves the subscriber's account information. The system then determines the phone number of the selected telephone the subscriber wants to make calls from. The system then sends the subscriber's account information and the phone number the subscriber wants to make the calls from to a billing server. The billing server then sends the subscriber's account information to a local exchange carrier responsible for the selected telephone. The calls made from the selected telephone are then billed to the subscriber's account.
摘要翻译：因此，根据本发明的一个实施例，公开了一种用于在电信系统中提供主叫方发起的第三方计费的方法。首先，用户拨打预定号码以访问第三方计费功能。然后提示用户输入正确的身份，电信系统认证用户标识。一旦用户的身份验证被认证，系统将检索用户的帐户信息。系统然后确定用户想要进行呼叫的所选电话的电话号码。系统然后将订户的帐户信息和用户想要进行呼叫的电话号码发送到计费服务器。然后，计费服务器将订户的帐户信息发送给负责所选电话的本地交换运营商。从所选择的电话拨打的电话然后向订户的帐户收费。

4. 发明授权

US5914472A Credit card spending authorization control system 失效
标题翻译：信用卡支出授权控制系统
公开(公告)号：US5914472A
公开(公告)日：1999-06-22
申请号：US936002
申请日：1997-09-23
申请人： Mark Jeffrey Foladare , Shelley B. Goldman , Dominick Gorini , David Phillip Silverman , Shaoqing Wang , Robert S. Westrich
发明人： Mark Jeffrey Foladare , Shelley B. Goldman , Dominick Gorini , David Phillip Silverman , Shaoqing Wang , Robert S. Westrich
IPC分类号： G06Q20/04 , G06Q20/22 , G06Q20/40 , G06Q40/00 , G07F7/08 , H04M11/00
CPC分类号： G07F7/08 , G06Q20/04 , G06Q20/227 , G06Q20/403 , G06Q20/4037 , G06Q20/405 , G06Q40/00
摘要： A system and method for allowing a parent to control the use of an ancillary credit or debit transaction card which is issued to a child. A central computer communicates with an issuer computer having a data base containing account information and spending limits for the transaction card and the parent can set a spending limit for the ancillary card given to the child. When the child presents the ancillary transaction card to a merchant in payment of merchandise, the merchant swipes the card and contacts a central computer for card authorization. If the credit limit of the ancillary card holder has been exceeded according to the data base, a method of contacting the parent is transmitted to the central computer. The central computer initiates contact with the parent via two-way communications, for example, two way pager, cellular telephone, or other personal communication service, and queries the parent whether to authorize the transaction by increasing the spending limit of the ancillary cardholder or refusal of the transaction. The parent responds to the central computer via the two-way communications device, and the central computer forwards an approval/refusal code to the merchant. In this manner, a parent can control the maximum transaction card spending by a child.
摘要翻译：一种允许父母控制向儿童发放的辅助信用卡或借方交易卡的使用的系统和方法。中央计算机与具有数据库的发行者计算机进行通信，所述数据库包含交易卡的帐户信息和消费限额，并且父母可以为给予该小孩的辅助卡设置消费限额。当孩子在商品支付商品时向附属交易卡提供辅助交易卡时，商家将卡片滑动并与中央计算机联系以进行卡片授权。如果根据数据库已经超出了附属卡持有人的信用额度，则将联系父母的方法发送到中央计算机。中央计算机通过双向通信，例如双向寻呼机，蜂窝电话或其他个人通信服务，启动与家长的联系，并向父母询问是否通过增加辅助持卡人的支出限额或拒绝授权交易的交易。家长通过双向通信设备响应中央计算机，中央计算机将批准/拒绝代码转发给商家。以这种方式，父母可以控制孩子的最大交易卡支出。

5. 发明授权

US06226366B1 Subscriber-initiated automated third party billing feature 有权
标题翻译：用户启动的自动化第三方计费功能
公开(公告)号：US06226366B1
公开(公告)日：2001-05-01
申请号：US09477335
申请日：2000-01-04
申请人： Srinivas Bala , Shaoqing Wang , Robert S. Westrich
发明人： Srinivas Bala , Shaoqing Wang , Robert S. Westrich
IPC分类号： H04M1500
CPC分类号： H04M15/48 , H04M15/00 , H04M15/09 , H04M17/00 , H04M2215/0156 , H04M2215/0168 , H04M2215/66
摘要： Accordingly to one embodiment of the present invention, a method for providing caller initiated third party billing in a telecommunication system is disclosed. First, a predetermined number is dialed by the subscriber to access the third party billing feature. The subscriber is then prompted to enter proper identification and the telecommunication system authenticates the subscriber identification. Once the subscriber's identification has been authenticated, the system retrieves the subscriber's account information. The system then determines the phone number of the selected telephone the subscriber wants to make calls from. The system then sends the subscriber's account information and the phone number the subscriber wants to make the calls from to a billing server. The billing server then sends the subscriber's account information to a local exchange carrier responsible for the selected telephone. The calls made from the selected telephone are then billed to the subscriber's account.
摘要翻译：因此，根据本发明的一个实施例，公开了一种用于在电信系统中提供主叫方发起的第三方计费的方法。首先，用户拨打预定号码以访问第三方计费功能。然后提示用户输入正确的身份，电信系统认证用户标识。一旦用户的身份验证被认证，系统将检索用户的帐户信息。系统然后确定用户想要进行呼叫的所选电话的电话号码。系统然后将订户的帐户信息和用户想要进行呼叫的电话号码发送到计费服务器。然后，计费服务器将订户的帐户信息发送给负责所选电话的本地交换运营商。从所选择的电话拨打的电话然后向订户的帐户收费。

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