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    • 9. 发明申请
    • USER EXPERIENCE FEEDBACK RECORDER
    • 用户体验反馈记录仪
    • US20150347367A1
    • 2015-12-03
    • US14291143
    • 2014-05-30
    • Xerox Corporation
    • David BerkePhilip James HambridgeColin HewittVeena Kumari SalujaTimothy SpinkLakshmi Yaramsetti
    • G06F17/24G06F3/0484
    • G06F17/241G06F3/04886
    • Methods, systems, and computer readable media for automatically recording user experience feedback via an electronic device having or associated with a local user interface. A user experience feedback commenting module can be associated with the device to permit selection of a feedback mode utilizing a clearly marked toggle (e.g., UI soft- or hard-button) displayed on the user interface. The feedback comment about, for example, a particular device feature can be provided by the user when he or she enters data using, for example, a soft keyboard or other input feature displayed by the user interface. A user interface screen prior to switching into the feedback mode can be captured in response to activation of a screen capture option. The feedback comment can be captured in association with a reference number upon activation of a submit button and then transmitted to a collecting department or organization during a feedback collection mode.
    • 用于通过具有或与本地用户界面相关联的电子设备来自动记录用户体验反馈的方法,系统和计算机可读介质。 用户体验反馈评论模块可以与设备相关联,以允许使用在用户界面上显示的清晰标记的切换(例如,UI软件或硬按钮)来选择反馈模式。 例如,当用户使用例如软键盘或用户界面显示的其他输入特征来输入数据时,用户可以提供关于例如特定设备特征的反馈评论。 响应于屏幕捕获选项的激活,可以在切换到反馈模式之前捕获用户界面屏幕。 可以在激活提交按钮时与参考号码相关联地捕获反馈评论,然后在反馈收集模式期间传送到收集部门或组织。