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    • 1. 发明授权
    • Generating and evaluating expert networks
    • 生成和评估专家网络
    • US08996341B2
    • 2015-03-31
    • US13610116
    • 2012-09-11
    • Winnie W. ChengGengxin MiaoJames R. MoulicShu Tao
    • Winnie W. ChengGengxin MiaoJames R. MoulicShu Tao
    • G06G7/48H04L12/24
    • H04L41/142H04L41/0816H04L41/145H04L41/22Y04S40/162
    • A system comprises a modeling component, a routing component, a simulator component and a configuration component. The modeling component is operative to obtain at least one model of at least one collaborative network. The routing component is operative to model at least one routing pattern for one or more nodes of a given collaborative network. The simulator component is operative to simulate one or more virtual network topologies of the given collaborative network using the at least one model and the at least one routing pattern. The configuration component is operative to configure one or more given virtual network topologies on the given collaborative network. The collaborative network comprises a plurality of nodes and one or more edges between pairs of the plurality of nodes. The modeling component, routing component, simulator component and configuration component are executed by at least one processing device.
    • 系统包括建模组件,路由组件,模拟器组件和配置组件。 建模组件可操作以获得至少一个协作网络的至少一个模型。 路由组件可操作以对给定协作网络中的一个或多个节点建立至少一个路由模式。 所述模拟器组件可操作以使用所述至少一个模型和所述至少一个路由模式来模拟给定协作网络的一个或多个虚拟网络拓扑。 配置组件可用于在给定协作网络上配置一个或多个给定的虚拟网络拓扑。 协作网络包括多个节点和多个节点对之间的一个或多个边缘。 建模组件,路由组件,模拟器组件和配置组件由至少一个处理设备执行。
    • 3. 发明申请
    • GENERATING AND EVALUATING EXPERT NETWORKS
    • 生成和评估专家网络
    • US20140075318A1
    • 2014-03-13
    • US13610116
    • 2012-09-11
    • Winnie W. ChengGengxin MiaoJames R. MoulicShu Tao
    • Winnie W. ChengGengxin MiaoJames R. MoulicShu Tao
    • H04L12/24
    • H04L41/142H04L41/0816H04L41/145H04L41/22Y04S40/162
    • A system comprises a modeling component, a routing component, a simulator component and a configuration component. The modeling component is operative to obtain at least one model of at least one collaborative network. The routing component is operative to model at least one routing pattern for one or more nodes of a given collaborative network. The simulator component is operative to simulate one or more virtual network topologies of the given collaborative network using the at least one model and the at least one routing pattern. The configuration component is operative to configure one or more given virtual network topologies on the given collaborative network. The collaborative network comprises a plurality of nodes and one or more edges between pairs of the plurality of nodes. The modeling component, routing component, simulator component and configuration component are executed by at least one processing device.
    • 系统包括建模组件,路由组件,模拟器组件和配置组件。 建模组件可操作以获得至少一个协作网络的至少一个模型。 路由组件可操作以对给定协作网络中的一个或多个节点建立至少一个路由模式。 所述模拟器组件可操作以使用所述至少一个模型和所述至少一个路由模式来模拟给定协作网络的一个或多个虚拟网络拓扑。 配置组件可用于在给定协作网络上配置一个或多个给定的虚拟网络拓扑。 协作网络包括多个节点和多个节点对之间的一个或多个边缘。 建模组件,路由组件,模拟器组件和配置组件由至少一个处理设备执行。
    • 5. 发明申请
    • RISK PROFILING FOR SERVICE CONTRACTS
    • 服务合同的风险概况
    • US20130325678A1
    • 2013-12-05
    • US13483198
    • 2012-05-30
    • Winnie W. ChengHenry HuJames MoulicArjun NatarajanShu Tao
    • Winnie W. ChengHenry HuJames MoulicArjun NatarajanShu Tao
    • G06Q40/00
    • G06Q40/08G06Q30/02
    • A method for profiling information technology (IT) service contract risks and generating contract prices includes analyzing historical IT service contract risk data to create a set of IT service contract risk profiles, where the historical IT service contract risk data includes contract risks and percent gross profit associated with a historical set of contracts, where each IT service contract risk profile is a probability distribution function of achieving a percent gross profit associated with a subset of contracts corresponding to particular set of contract risk values, and creating a mapping between a particular IT service contract risk profile and a new IT service contract associated with the set of contract risk values for the IT service contract risk profile to determine an optimum price for the new IT service contract.
    • 分析信息技术(IT)服务合同风险和产生合同价格的方法包括分析历史IT服务合同风险数据,创建一套IT服务合同风险简档,其中历史IT服务合同风险数据包括合同风险和毛利百分比 与历史合同集合相关联,其中每个IT服务合同风险简档是实现与特定合同风险值对应的一组合同相关联的总利润百分比的概率分布函数,以及创建特定IT服务 合同风险简介和与IT服务合同风险简档的一套合同风险值相关联的新的IT服务合同,以确定新的IT服务合同的最佳价格。
    • 6. 发明授权
    • Issue resolution in expert networks
    • 专家网络中的问题解决
    • US08473432B2
    • 2013-06-25
    • US12841624
    • 2010-07-22
    • Nikolaos AnerousisShu Tao
    • Nikolaos AnerousisShu Tao
    • G06N5/00
    • G06N5/043
    • Techniques are provided for improved issue resolution in an expert network. For example, a method comprises the following steps. Information is extracted comprising: content of one or more historical records associated with resolutions of one or more previous issues; and transfer routing sequences indicating routes through routing entities in an expert network that the one or more previous issues passed in order to be respectively resolved. A model is computed based on at least a portion of the extracted information, wherein the computed model statistically captures one or more ticket transfer patterns among routing entities in the expert network. One or more future issue resolution routing recommendations are determined based on at least one of the one or more ticket transfer patterns captured by the computed model.
    • 提供技术用于改进专家网络中的问题解决。 例如,一种方法包括以下步骤。 提取信息包括:与一个或多个先前问题的解决方案相关联的一个或多个历史记录的内容; 并且通过所述一个或多个先前问题通过的专家网络中的路由实体来传送指示路由的路由序列,以便分别解决。 基于提取的信息的至少一部分来计算模型,其中所计算的模型统计地捕获专家网络中的路由实体之中的一个或多个票证转移模式。 基于由所计算的模型捕获的一个或多个票据传送模式中的至少一个来确定一个或多个将来的问题解决路由建议。
    • 8. 发明授权
    • Evaluation of a process metric
    • 评估流程度量
    • US08126753B2
    • 2012-02-28
    • US11834328
    • 2007-08-06
    • Nikolaos AnerousisAbhijit BoseGenady GrabarnikDebanjan SahaLarisa ShwartzShu Tao
    • Nikolaos AnerousisAbhijit BoseGenady GrabarnikDebanjan SahaLarisa ShwartzShu Tao
    • G06F17/60
    • G06Q10/06G06Q10/04G06Q10/063G06Q10/06395
    • An exemplary method of responding to a request for a value of at least one metric associated with at least one process includes a step of determining whether responding to the request requires updating the value of the at least one metric. When responding to the request does not require updating the value of the at least one metric, a response is determined based at least in part on at least one stored value of the at least one metric. When responding to the request does require updating the value of the at least one metric, the value of the at least one metric is updated and a response is determined based at least in part on the at least one updated value of the at least one metric. Updating the value of the at least one metric, at least when responding to the request requires updating the value of the at least one metric, includes steps of determining at least one new value of the at least one metric based at least in part on at least one stored value of the at least one metric and storing the at least one new value of the at least one metric. The method also includes a step of responding to the request with the determined response.
    • 响应对与至少一个过程相关联的至少一个度量的值的请求的示例性方法包括确定对该请求的响应是否需要更新该至少一个度量的值的步骤。 当响应于请求不需要更新至少一个度量的值时,至少部分地基于至少一个度量的至少一个存储的值来确定响应。 当响应于请求确实需要更新至少一个度量的值时,更新至少一个度量的值,并且至少部分地基于至少一个度量的至少一个更新值来确定响应 。 至少在响应于该请求需要更新至少一个度量的值时,更新该至少一个度量的值包括以下步骤:至少部分地基于以下内容来确定至少一个度量的至少一个新值: 所述至少一个度量的至少一个存储值并且存储所述至少一个度量的所述至少一个新值。 该方法还包括以确定的响应来响应请求的步骤。
    • 9. 发明申请
    • Issue Resolution in Expert Networks
    • 专家网络中的问题解决
    • US20120023044A1
    • 2012-01-26
    • US12841624
    • 2010-07-22
    • Nikolaos AnerousisShu Tao
    • Nikolaos AnerousisShu Tao
    • G06N5/02G06F15/18
    • G06N5/043
    • Techniques are provided for improved issue resolution in an expert network. For example, a method comprises the following steps. Information is extracted comprising: content of one or more historical records associated with resolutions of one or more previous issues; and transfer routing sequences indicating routes through routing entities in an expert network that the one or more previous issues passed in order to be respectively resolved;. A model is computed based on at least a portion of the extracted information, wherein the computed model statistically captures one or more ticket transfer patterns among routing entities in the expert network. One or more future issue resolution routing recommendations are determined based on at least one of the one or more ticket transfer patterns captured by the computed model.
    • 提供技术用于改进专家网络中的问题解决。 例如,一种方法包括以下步骤。 提取信息包括:与一个或多个先前问题的解决方案相关联的一个或多个历史记录的内容; 以及通过所述一个或多个先前问题通过的专家网络中的路由实体来传送指示路由的路由序列,以便分别解决; 基于提取的信息的至少一部分来计算模型,其中所计算的模型统计地捕获专家网络中的路由实体之中的一个或多个票证转移模式。 基于由所计算的模型捕获的一个或多个票据传送模式中的至少一个来确定一个或多个将来的问题解决路由建议。