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    • 1. 发明授权
    • Key to correlate a call with call-handling information
    • 将呼叫与呼叫处理信息相关联的密钥
    • US07003088B1
    • 2006-02-21
    • US10192942
    • 2002-07-11
    • Warren B. CopeRangarajan Ramaswami
    • Warren B. CopeRangarajan Ramaswami
    • H04M3/00
    • H04M3/5183H04M3/54
    • A communication system processes a set-up message for a call to transfer a query message to a network call processor that processes the query message to transfer an inquiry message to a remote call processor. The remote call processor processes the inquiry message to select a key and transfers the key to the network call processor. The remote call processor transfers the key and call-handling information for the call to a destination system. The network call processor transfers the key to the communication system. The communication system transfers the key and the call to the destination system. The destination system associates the call with the call-handling information based on the key.
    • 通信系统处理用于呼叫的建立消息以将询问消息传送到处理查询消息以将查询消息传送到远程呼叫处理器的网络呼叫处理器。 远程呼叫处理器处理查询消息以选择密钥并将密钥传送到网络呼叫处理器。 远程呼叫处理器将呼叫的密钥和呼叫处理信息传送到目的地系统。 网络呼叫处理器将密钥传送到通信系统。 通信系统将密钥和呼叫转移到目的地系统。 目的地系统将该呼叫与基于密钥的呼叫处理信息相关联。
    • 2. 发明授权
    • Key to correlate a call with call-handling information
    • 将呼叫与呼叫处理信息相关联的密钥
    • US07764780B2
    • 2010-07-27
    • US11294162
    • 2005-12-05
    • Warren B. CopeRangarajan Ramaswami
    • Warren B. CopeRangarajan Ramaswami
    • H04M3/00
    • H04M3/5183H04M3/54
    • A telecommunication call center handles a call from a telecommunication network. The call center comprises a call center processor and a call center destination system. The call center processor receives and processes a message from the telecommunication network for the call to select a route code and to select a key, wherein the route code and the key are separate from one another. The call center processor transfers the route code and the key to the telecommunication network. The call center processor transfers the key and call-handling information for the call to the destination system. The destination system receives the key and the call from the telecommunication network, and associates the call with the call-handling information based on the key.
    • 电信呼叫中心处理来自电信网络的呼叫。 呼叫中心包括呼叫中心处理器和呼叫中心目的地系统。 呼叫中心处理器接收并处理来自电信网络的用于呼叫的消息以选择路由代码并选择密钥,其中路由代码和密钥彼此分离。 呼叫中心处理器将路由代码和密钥传送到电信网络。 呼叫中心处理器将呼叫的密钥和呼叫处理信息传送到目的地系统。 目的地系统从电信网络接收密钥和呼叫,并且基于密钥将呼叫与呼叫处理信息相关联。