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2. 发明授权

US07706520B1 System and method for facilitating transcription of audio recordings, with auditing 有权
标题翻译：通过审核便于录音录音的系统和方法
公开(公告)号：US07706520B1
公开(公告)日：2010-04-27
申请号：US11269296
申请日：2005-11-08
申请人： Christopher R. Waterson , Lloyd William Tabb , Michael Toy
发明人： Christopher R. Waterson , Lloyd William Tabb , Michael Toy
IPC分类号： H04M3/00 , H04M5/00
CPC分类号： H04M3/42221 , H04M2201/40 , H04M2201/60
摘要： A system and method for facilitating transcription of an audio recording, with auditing. An IVR (Interactive Voice Response) unit makes a set of audio recordings of a caller's input during a call. The set of audio recordings is stored in a database and queued for transcription by remote agents. The recordings are forwarded to a first agent who listens to the audio and completes a form with text corresponding to the audio. The system then determines whether to audit the first agent's transcription by having another agent transcribe the same set of recordings. The recordings may be re-queued and transcribed multiple times, until two (or more) of the transcriptions match, or until some threshold number of transcriptions have been obtained. An agent may contact the caller (e.g., via telephone or electronic mail) if a recording cannot be fully transcribed.
摘要翻译：一种用于通过审计促进录音录音的系统和方法。 IVR（交互式语音应答）单元在呼叫期间创建呼叫者输入的一组音频记录。该组音频记录被存储在数据库中并排队等待远程代理进行转录。记录被转发给听音频的第一代理，并且完成与音频对应的文本的表单。系统然后通过让另一个代理转录同一组记录来确定是否对第一代理人的转录进行审核。可以将记录重新排队并转录多次，直到两次（或更多次）的转录匹配，或直到已经获得某些阈值数量的转录。如果记录不能完全转录，代理人可以联系呼叫者（例如，通过电话或电子邮件）。

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