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1. 发明申请

US20070174716A1 Health check monitoring process 有权
标题翻译：健康检查监测过程
公开(公告)号：US20070174716A1
公开(公告)日：2007-07-26
申请号：US11322890
申请日：2005-12-30
申请人： Uwe Erdtmann , Thomas Schneider , Lee Downham , Michael Kloeffer , Stefan Krimmel , Xue Bai , Chongyao Wang
发明人： Uwe Erdtmann , Thomas Schneider , Lee Downham , Michael Kloeffer , Stefan Krimmel , Xue Bai , Chongyao Wang
IPC分类号： G06F11/00
CPC分类号： G06F11/327 , G06F11/0709 , G06F11/0715
摘要： A health check monitoring process embedded in a client system provides automation of monitoring processes of system and application components and creates and pushes incidents and/or administration tasks to a user or user interface if a critical situation or event, such as a monitored status of a component exceeds a predetermined threshold value or state, is detected. The creation of an incident includes automatically collecting context data associated with the event, generating a incident report associated with the collected diagnostic data and generating an incident service request based on the incident report. The context data may include technical and application information that is usually required to resolve the incident. The user interface includes various views depicting different levels of information related to the service request, such as an incident work list, details of a particular incident and details of the context data associated with an incident.
摘要翻译：嵌入在客户端系统中的健康检查监视过程提供了系统和应用程序组件的监控过程的自动化，并且如果一个危急情况或事件（例如监视状态的监视状态），则将事件和/或管理任务创建并推送到用户或用户界面分量超过预定阈值或状态。创建事件包括自动收集与事件相关联的上下文数据，生成与所收集的诊断数据相关联的事件报告，并基于事件报告生成事件服务请求。上下文数据可以包括解决事件通常需要的技术和应用信息。用户界面包括描绘与服务请求相关的不同级别的信息的各种视图，诸如事件工作列表，特定事件的细节以及与事件相关联的上下文数据的细节。

2. 发明授权

US07979733B2 Health check monitoring process 有权
标题翻译：健康检查监测过程
公开(公告)号：US07979733B2
公开(公告)日：2011-07-12
申请号：US11322890
申请日：2005-12-30
申请人： Uwe Erdtmann , Thomas Schneider , Lee Downham , Michael Kloeffer , Stefan Krimmel , Xue Bai , Chongyao Wang
发明人： Uwe Erdtmann , Thomas Schneider , Lee Downham , Michael Kloeffer , Stefan Krimmel , Xue Bai , Chongyao Wang
IPC分类号： G06F11/00
CPC分类号： G06F11/327 , G06F11/0709 , G06F11/0715
摘要： A health check monitoring process embedded in a client system provides automation of monitoring processes of system and application components and creates and pushes incidents and/or administration tasks to a user or user interface if a critical situation or event, such as a monitored status of a component exceeds a predetermined threshold value or state, is detected. The creation of an incident includes automatically collecting context data associated with the event, generating a incident report associated with the collected diagnostic data and generating an incident service request based on the incident report. The context data may include technical and application information that is usually required to resolve the incident. The user interface includes various views depicting different levels of information related to the service request, such as an incident work list, details of a particular incident and details of the context data associated with an incident.
摘要翻译：嵌入在客户端系统中的健康检查监视过程提供系统和应用程序组件的监视过程的自动化，并且如果一个危急情况或事件（例如一个监视状态的监视状态），则将事件和/或管理任务创建并推送到用户或用户界面分量超过预定阈值或状态。创建事件包括自动收集与事件相关联的上下文数据，生成与所收集的诊断数据相关联的事件报告，并基于事件报告生成事件服务请求。上下文数据可以包括解决事件通常需要的技术和应用信息。用户界面包括描绘与服务请求相关的不同级别的信息的各种视图，诸如事件工作列表，特定事件的细节以及与事件相关联的上下文数据的细节。

3. 发明授权

US07930681B2 Service and application management in information technology systems 有权
标题翻译：信息技术系统中的服务和应用管理
公开(公告)号：US07930681B2
公开(公告)日：2011-04-19
申请号：US11322946
申请日：2005-12-30
申请人： Michael Kloeffer , Stefan Krimmel , Juergen Subat , Uwe Erdtmann , Matthias Mueller , Lee Downham
发明人： Michael Kloeffer , Stefan Krimmel , Juergen Subat , Uwe Erdtmann , Matthias Mueller , Lee Downham
IPC分类号： G06F9/44 , G06F11/00 , G06F3/00 , G06F9/46 , G06F13/00
CPC分类号： G06F8/65 , G06Q10/06
摘要： Systems and techniques for managing services and applications of a client system, such as an enterprise computer system, reduce the operational workload and optimize daily support process by deliverying embedded services in client system with direct connection of services into a back-end system so that back-end system processes can analyze client system information and provide detailed reports and analyses and with continuous (or regular) data exchange between client system and backend system to ensure efficient client system software processes. The embedded services can include support, operation, change and deploy, and plan and optimize services. The output of at least one of these services can be pushed to and displayed in a graphical user interface. A fact sheet provided with he graphical user interface contains on one page all the information that is needed to clearly show who is responsible for handling information technology problems, incidents, tasks, and service requests.
摘要翻译：用于管理诸如企业计算机系统之类的客户端系统的服务和应用的系统和技术通过将客户端系统中的嵌入式服务交付到后端系统中直接连接服务来减少操作工作量并优化日常支持流程 -end系统进程可以分析客户端系统信息，并提供详细的报告和分析以及客户端系统和后端系统之间的连续（或定期）数据交换，以确保高效的客户端系统软件流程。嵌入式服务可以包括支持，操作，更改和部署，以及计划和优化服务。可以将这些服务中的至少一个的输出推送到图形用户界面中并显示。提供图形用户界面的情况说明书包含一页所需的所有信息，以清楚地显示负责处理信息技术问题，事件，任务和服务请求的人员。

4. 发明申请

US20070168874A1 Service and application management in information technology systems 有权
标题翻译：信息技术系统中的服务和应用管理
公开(公告)号：US20070168874A1
公开(公告)日：2007-07-19
申请号：US11322946
申请日：2005-12-30
申请人： Michael Kloeffer , Stefan Krimmel , Juergen Subat , Uwe Erdtmann , Matthias Mueller , Lee Downham
发明人： Michael Kloeffer , Stefan Krimmel , Juergen Subat , Uwe Erdtmann , Matthias Mueller , Lee Downham
IPC分类号： G06F3/048
CPC分类号： G06F8/65 , G06Q10/06
摘要： Systems and techniques for managing services and applications of a client system, such as an enterprise computer system, reduce the operational workload and optimize daily support process by deliverying embedded services in client system with direct connection of services into a back-end system so that back-end system processes can analyze client system information and provide detailed reports and analyses and with continuous (or regular) data exchange between client system and backend system to ensure efficient client system software processes. The embedded services can include support, operation, change and deploy, and plan and optimize services. The output of at least one of these services can be pushed to and displayed in a graphical user interface. A fact sheet provided with he graphical user interface contains on one page all the information that is needed to clearly show who is responsible for handling information technology problems, incidents, tasks, and service requests.
摘要翻译：用于管理诸如企业计算机系统之类的客户端系统的服务和应用的系统和技术通过将客户端系统中的嵌入式服务交付到后端系统中直接连接服务来减少操作工作量并优化日常支持流程 -end系统进程可以分析客户端系统信息，并提供详细的报告和分析以及客户端系统和后端系统之间的连续（或定期）数据交换，以确保高效的客户端系统软件流程。嵌入式服务可以包括支持，操作，更改和部署，以及计划和优化服务。可以将这些服务中的至少一个的输出推送到图形用户界面中并显示。提供图形用户界面的情况说明书包含一页所需的所有信息，以清楚地显示负责处理信息技术问题，事件，任务和服务请求的人员。

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