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    • 8. 发明授权
    • Automatic question and answer detection
    • 自动问答检测
    • US08560567B2
    • 2013-10-15
    • US13170879
    • 2011-06-28
    • Saliha AzzamNicholas CaldwellDiego Perez Del Carpio
    • Saliha AzzamNicholas CaldwellDiego Perez Del Carpio
    • G06F17/30
    • G06F17/30654G06Q10/107
    • Automatic detection of question and answer pairs contained in electronic communications channels is provided. Communications channels for a given enterprise, for example, emails, text message strings, and discussion forum strings are analyzed according to one or more features or patterns that are indicative of questions for detecting whether one or more questions are posed in a given communication. Next, answers that are relevant to identified questions are similarly identified by analyzing one or more communications for features and patterns that are indicative of answers to a question, and more particularly, to an identified question. Once an identified question is linked to an identified answer, the linked question and answer pair is stored in a publicly available repository for future reference by users having access to the repository.
    • 提供了电子通信通道中包含的问答对的自动检测。 根据指示用于检测在给定通信中是否提出一个或多个问题的问题的一个或多个特征或模式来分析给定企业的通信信道,例如电子邮件,文本消息字符串和讨论论坛字符串。 接下来,通过分析指示问题的答案的特征和模式的一个或多个通信,并且更具体地,涉及已识别的问题,类似地识别与所识别的问题相关的答案。 一旦识别的问题与确定的答案相关联,则所连接的问题和答案对存储在公开可用的存储库中,以供有权访问存储库的用户将来参考。
    • 9. 发明申请
    • Electronic Conversation Topic Detection
    • 电子对话主题检测
    • US20130007137A1
    • 2013-01-03
    • US13171238
    • 2011-06-28
    • Saliha AzzamNicholas CaldwellDiego Perez Del Carpio
    • Saliha AzzamNicholas CaldwellDiego Perez Del Carpio
    • G06F15/16
    • H04L51/16G06F17/2745
    • Automatic conversation topic detection, generation and storage are provided. Electronic conversation threads and associated metadata for a variety of types of electronic communications are retrieved. Topic properties such as keywords or terms and information about the conversation threads are extracted from the conversation threads and metadata. Extracted thread terms and properties are used for identification of a topic title associated with the conversation threads and metadata. An identified topic title is compared with previously identified topics to determine whether the identified topic is new or whether the identified topic is the same as a previously identified topic. A short and useful topic title is generated in order to allow subsequent users to know what the conversation thread is about at a glance. A user interface component may allow users to accept, reject or modify a generated topic title.
    • 提供自动对话主题检测,生成和存储。 检索用于各种类型的电子通信的电子对话线程和相关联的元数据。 主题属性,如关键词或术语,以及有关对话线程的信息都从会话线程和元数据中提取出来。 提取的线​​程项和属性用于识别与会话线程和元数据相关联的主题标题。 将识别的主题标题与先前识别的主题进行比较,以确定所识别的主题是新的还是所识别的主题是否与先前识别的主题相同。 生成一个简短有用的主题标题,以便后续用户能够一目了然地了解会话主题。 用户界面组件可以允许用户接受,拒绝或修改所生成的主题标题。