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1. 发明授权

US08402088B2 Establishing telephone calls at a specified future time using a URI and a web-based telephony application 有权
标题翻译：在指定的未来时间使用URI和基于Web的电话应用程序建立电话
公开(公告)号：US08402088B2
公开(公告)日：2013-03-19
申请号：US09878874
申请日：2001-06-11
申请人： Tony McCormack , Joseph Smyth , Michael Hartman
发明人： Tony McCormack , Joseph Smyth , Michael Hartman
IPC分类号： G06F15/16 , H04M3/42
CPC分类号： H04L65/1069 , H04L29/06 , H04L29/06027 , H04L29/12009 , H04L29/12594 , H04L61/30 , H04L67/325 , H04L67/327 , H04L69/329
摘要： Web-based telephony applications have recently been developed whereby a user is able to access a web-site and click on links or buttons in order to establish a voice over internet protocol telephone call from for example, his or her PC phone, to another user at another telephone terminal (PC phone or other suitable type of telephone). By enabling a web-based telephony application to receive URIs containing time information it is possible to enable telephone calls (including conference calls) to be initiated automatically at specified times or for feature keys on a user's telephone terminal to be programmed such that when activated at a particular time, a specified telephone call is initiated. In addition, URIs comprising time information may be used to set up “follow-me” functionality whereby all calls to a particular user are directed to different pre-specified directory numbers depending on the time of day. In another example, URIs comprising time information are used to route calls to contact-center agents in order to reduce the burden on contact center routing applications. URIs comprising time information are also advantageously used to communicate information to other entities.
摘要翻译：最近开发了基于网络的电话应用程序，由此用户能够访问网站并点击链接或按钮，以便建立来自例如他或她的PC电话的互联网协议电话呼叫到另一用户在另一个电话终端（PC电话或其他合适类型的电话）。通过使基于网络的电话应用程序能够接收包含时间信息的URI，可以在指定时间自动启动电话呼叫（包括电话会议）或者对用户电话终端上的功能键进行编程，使得当在在特定的时间，开始指定的电话呼叫。此外，包括时间信息的URI可以用于建立跟随功能，其中根据时间的不同，对特定用户的所有呼叫都被定向到不同的预定目录号码。在另一个示例中，包括时间信息的URI用于将呼叫路由到联络中心代理，以减少联络中心路由应用的负担。包括时间信息的URI也有利地用于向其他实体传送信息。

2. 发明申请

US20100169147A1 Location-based queuing 审中-公开
标题翻译：基于位置的排队
公开(公告)号：US20100169147A1
公开(公告)日：2010-07-01
申请号：US12346373
申请日：2008-12-30
申请人： Tony McCormack , Neil O'Connor , Joseph Smyth
发明人： Tony McCormack , Neil O'Connor , Joseph Smyth
IPC分类号： G06Q10/00 , G01C21/00
CPC分类号： G06Q30/02 , G06Q10/06 , G06Q10/0631
摘要： Queuing to a mobile agents is accomplished by assigning each mobile agents to one of a plurality of location zones based on information received from a tracking system, and maintaining a plurality of location-specific queues of requests, each location-specific queue having one or more of the location zones associated therewith, and each location-specific queue being serviced only by those mobile agents whose assigned location zone matches a location zone of that location-specific queue. On receiving a location-based request for the services of a mobile agent, an optimum queue is selected for the request from among the plurality of location-specific queues based at least in part on a comparison between the request location and a location zone associated with the optimum queue, subject to a servicing constraint that a queue can only be selected as the optimum queue if at least one agent is currently servicing the queue.
摘要翻译：通过基于从跟踪系统接收的信息将每个移动代理分配给多个位置区域中的一个并且维护多个位置特定的请求队列来实现对移动代理的排队，每个位置特定的队列具有一个或多个并且每个位置特定的队列仅由其分配的位置区域与该位置特定队列的位置区域匹配的那些移动代理服务。在接收到针对移动代理的服务的基于位置的请求时，至少部分地基于请求位置与与所述位置特定队列相关联的位置区域之间的比较，从所述多个位置特定队列中为所述请求选择最佳队列最优队列，受到服务约束，如果至少有一个代理正在服务于队列，则队列只能被选择为最佳队列。

3. 发明授权

US06853719B2 Provision of media content to telephony callers on-hold 失效
标题翻译：向电话呼叫者提供媒体内容
公开(公告)号：US06853719B2
公开(公告)日：2005-02-08
申请号：US09815323
申请日：2001-03-22
申请人： Tony McCormack , Joseph Smyth
发明人： Tony McCormack , Joseph Smyth
IPC分类号： H04M3/428 , H04M7/00 , H04M3/42
CPC分类号： H04M3/4285 , H04M7/006
摘要： A method of providing media content, such as music and video, to callers on hold involves the generation of the media content locally in the environment of the held caller, rather than the transmission of the content over the network. The local call server of the held caller is signalled when the call has been placed on hold by the server which has placed the call on hold. The caller's server then activates a music-on-hold server (or other media content generator) to provide the media content directly to the caller's telephony terminal. The advantage of this is that the media content is not transmitted across the network, allowing a higher bandwidth to be used locally for the media content without utilizing wide area network resources. This results also in the media content being provided in a higher quality format to the caller, avoiding the loss of quality associated with transmitting music using compressive voice codecs over packet-based networks.
摘要翻译：将诸如音乐和视频的媒体内容（例如音乐和视频）提供给保持的呼叫者的方法涉及在所保持的呼叫者的环境中本地生成媒体内容，而不是通过网络传输内容。当呼叫已由搁置呼叫的服务器置于保持状态时，发信号通知所保持的呼叫者的本地呼叫服务器。呼叫者的服务器然后激活音乐保持服务器（或其他媒体内容生成器），以将媒体内容直接提供给主叫方的电话终端。其优点是媒体内容不通过网络传输，允许在不使用广域网资源的情况下为媒体内容本地使用更高的带宽。这也导致媒体内容以更高质量的格式提供给呼叫者，避免了使用基于分组的网络上的压缩语音编解码器传输音乐相关的质量损失。

4. 发明授权

US09015322B2 Access to resources in a virtual environment 有权
标题翻译：访问虚拟环境中的资源
公开(公告)号：US09015322B2
公开(公告)日：2015-04-21
申请号：US12346336
申请日：2008-12-30
申请人： Tony McCormack , Neil O'Connor , Joseph Smyth
发明人： Tony McCormack , Neil O'Connor , Joseph Smyth
IPC分类号： G06F15/173 , H04L12/54 , H04L12/801 , H04L12/911 , H04L12/861 , H04L29/08 , H04L29/06
CPC分类号： H04L12/5695 , H04L47/12 , H04L47/70 , H04L47/741 , H04L47/821 , H04L49/90 , H04L67/1002 , H04L67/1012 , H04L67/322 , H04L67/38
摘要： Access to a resource in a virtual environment is controllably granted by: a) receiving, from a user of the environment, a request for access to the resource; b) allocating the request to a queue of requests for the resource; c) determining a maximum permissible rate of access of users to the resource; d) providing a mechanism which is operable to grant users of the virtual environment with access to the resource at a rate no greater than the maximum permissible rate; e) allocating requests from the queue to the mechanism at a controlled allocation rate no greater than the maximum permissible rate; f) upon allocation of the request from the user to the mechanism, the mechanism granting the user with access to the resource within the virtual environment.
摘要翻译：通过以下方式可控地授予对虚拟环境中的资源的访问：a）从环境的用户接收对资源的访问请求; b）将请求分配给资源请求队列; c）确定用户对资源的最大允许访问率; d）提供一种机制，其可操作地以不大于最大允许速率的速率向虚拟环境的用户授予对资源的访问; e）以不大于最大允许速率的受控分配速率向队列分配请求; f）在从用户向机制分配请求时，允许用户访问虚拟环境内的资源的机制。

5. 发明授权

US07007098B1 Methods of controlling video signals in a video conference 失效
标题翻译：在视频会议中控制视频信号的方法
公开(公告)号：US07007098B1
公开(公告)日：2006-02-28
申请号：US09640701
申请日：2000-08-17
申请人： Joseph Smyth , Tony McCormack
发明人： Joseph Smyth , Tony McCormack
IPC分类号： G06F15/16
CPC分类号： H04N7/152 , H04L29/06027 , H04L65/4038 , H04L65/80
摘要： A method of controlling video signals in a multi-participant video conference involves assessing the level of video signal required from each participant to mix the desired broadcast video signals, and using the result of this assessment to dynamically control the video output from the endpoints of the conference participants. The assessment of the required level of video signal preferably utilizes an audio mixing algorithm, such that the video outputs of those participants whose audio signals are currently being discarded in the audio mixing process are switched off at the endpoints, or are transmitted in a lower bandwidth format, thereby reducing the overall bandwidth requirements of the conference and reducing processor resources to mix the broadcast video signals.
摘要翻译：一种在多参与者视频会议中控制视频信号的方法包括评估每个参与者所需的视频信号的电平以混合所需的广播视频信号，并且使用该评估的结果动态地控制来自所述视频信号的端点的视频输出会议与会者视频信号的所需级别的评估优选地使用音频混合算法，使得在音频混合处理中当前正在丢弃其音频信号的那些参与者的视频输出在端点处被关闭，或者以较低带宽从而减少会议的总体带宽要求，并减少处理器资源来混合广播视频信号。

6. 发明申请

US20100169486A1 Access to resources in a virtual environment 有权
标题翻译：访问虚拟环境中的资源
公开(公告)号：US20100169486A1
公开(公告)日：2010-07-01
申请号：US12346336
申请日：2008-12-30
申请人： Tony McCormack , Neil O'Connor , Joseph Smyth
发明人： Tony McCormack , Neil O'Connor , Joseph Smyth
IPC分类号： G06F15/173
CPC分类号： H04L12/5695 , H04L47/12 , H04L47/70 , H04L47/741 , H04L47/821 , H04L49/90 , H04L67/1002 , H04L67/1012 , H04L67/322 , H04L67/38
摘要： Access to a resource in a virtual environment is controllably granted by: a) receiving, from a user of the environment, a request for access to the resource; b) allocating the request to a queue of requests for the resource; c) determining a maximum permissible rate of access of users to the resource; d) providing a mechanism which is operable to grant users of the virtual environment with access to the resource at a rate no greater than the maximum permissible rate; e) allocating requests from the queue to the mechanism at a controlled allocation rate no greater than the maximum permissible rate; f) upon allocation of the request from the user to the mechanism, the mechanism granting the user with access to the resource within the virtual environment.
摘要翻译：通过以下方式可控地授予对虚拟环境中的资源的访问：a）从环境的用户接收对资源的访问请求; b）将请求分配给资源请求队列; c）确定用户对资源的最大允许访问率; d）提供一种机制，其可操作地以不大于最大允许速率的速率向虚拟环境的用户授予对资源的访问; e）以不大于最大允许速率的受控分配速率向队列分配请求; f）在从用户向机制分配请求时，允许用户访问虚拟环境内的资源的机制。

7. 发明授权

US08301474B2 Contact center integration into virtual environments 有权
标题翻译：联络中心集成到虚拟环境中
公开(公告)号：US08301474B2
公开(公告)日：2012-10-30
申请号：US12739226
申请日：2008-10-20
申请人： Michael Hartman , Tony McCormack , Neil O'Connor
发明人： Michael Hartman , Tony McCormack , Neil O'Connor
IPC分类号： G06Q40/00
CPC分类号： G06N3/006 , G06Q10/0637 , G06Q30/016 , G06Q30/02
摘要： A contact center has an interface with a virtual environment implemented in a computer system. The operation of the contact center includes receiving, from the virtual environment, spatial information relating to the spatial position within the virtual environment of an inhabitant of the virtual environment, and queuing a contact relating to that inhabitant in a queuing system of the contact center. Queuing decisions are based, at least in part, on the spatial information of the inhabitant in the virtual environment.
摘要翻译：联络中心具有在计算机系统中实现的虚拟环境的接口。联络中心的操作包括从虚拟环境接收与虚拟环境的居民的虚拟环境内的空间位置相关的空间信息，并且在联络中心的排队系统中排队与该居民相关的联系人。排队决策至少部分地基于虚拟环境中居民的空间信息。

8. 发明授权

US07912207B2 Data messaging during telephony calls 有权
标题翻译：电话呼叫期间的数据消息
公开(公告)号：US07912207B2
公开(公告)日：2011-03-22
申请号：US11313371
申请日：2005-12-21
申请人： Tony McCormack , Paul D'Arcy , Michael Hartman , Neil O'Connor
发明人： Tony McCormack , Paul D'Arcy , Michael Hartman , Neil O'Connor
IPC分类号： H04M5/00
CPC分类号： H04L29/06027 , H04L51/066 , H04L65/1006 , H04L65/1083 , H04M1/2535 , H04M3/42382 , H04M7/0036 , H04M7/0039 , H04M7/0045 , H04M7/006
摘要： Calls made using the session initiation protocol (SIP) are augmented by exchanging data in the form of messages between terminals where the message content is defined by items of information expressed as uniform resource indicators (URIs). The receiving terminal can extract and process such information based on the semantic information in URI format.
摘要翻译：使用会话发起协议（SIP）进行的呼叫通过以消息内容由表示为统一资源指示符（URI）的信息项定义的终端之间的消息的形式交换数据来增强。接收终端可以基于URI格式的语义信息提取和处理这些信息。

9. 发明授权

US09674360B2 Management of contacts at contact centers 有权
公开(公告)号：US09674360B2
公开(公告)日：2017-06-06
申请号：US13450820
申请日：2012-04-19
申请人： Michael Hartman , Neil O'Connor , Tony McCormack , Thomas Howley
发明人： Michael Hartman , Neil O'Connor , Tony McCormack , Thomas Howley
IPC分类号： G06F17/30 , H04M3/51 , G06Q30/02
CPC分类号： H04M3/5183 , G06F17/30864 , G06Q30/02
摘要： In a contact center, a new contact is compared with other contacts which are currently active at the contact center to identify a matching contact having a common source with the new contact, following which at least one of the new and matching contacts is terminated or provided with increased resources or higher priority according to contact center rules.

10. 发明申请

US20130282744A1 MANAGEMENT OF CONTACTS AT CONTACT CENTERS 有权
标题翻译：联系中心联系人管理
公开(公告)号：US20130282744A1
公开(公告)日：2013-10-24
申请号：US13450820
申请日：2012-04-19
申请人： Michael Hartman , Neil O'Connor , Tony McCormack , Thomas Howley
发明人： Michael Hartman , Neil O'Connor , Tony McCormack , Thomas Howley
IPC分类号： G06F17/30
CPC分类号： H04M3/5183 , G06F17/30864 , G06Q30/02
摘要： In a contact center, a new contact is compared with other contacts which are currently active at the contact center to identify a matching contact having a common source with the new contact, following which at least one of the new and matching contacts is terminated or provided with increased resources or higher priority according to contact center rules.
摘要翻译：在联络中心，将新联系人与当前在联络中心处于活动状态的其他联系人进行比较，以识别具有新联系人的共同来源的匹配联系人，随后终止或提供新的和匹配的联系人中的至少一个根据联络中心规则增加资源或优先级。

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