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1. 发明申请

US20110260864A1 INFORMATION HANDLING SYSTEM STATUS ALERT SYSTEM 有权
标题翻译：信息处理系统状态报警系统
公开(公告)号：US20110260864A1
公开(公告)日：2011-10-27
申请号：US12768285
申请日：2010-04-27
申请人： Timothy Dearborn , Paul Doczy , Kurt M.H. Heggland , Theodore B. Pasquale
发明人： Timothy Dearborn , Paul Doczy , Kurt M.H. Heggland , Theodore B. Pasquale
IPC分类号： G08B21/00 , G06F1/16 , G06F3/048
CPC分类号： G06F1/1616 , G06F1/165
摘要： An information handling system status alert system includes an information handling system (IHS). The IHS includes a frame, a processor supported by the frame and a memory module communicatively coupled to the processor. The IHS additionally includes an operational display device coupled with the frame such that the operational display device is viewable from a first side of the frame. Furthermore, the IHS includes a status alert display device coupled with the frame such that the status alert display device is viewable from a second side of the frame, wherein the second side of the frame is substantially opposite the first side of the frame.
摘要翻译：信息处理系统状态警报系统包括信息处理系统（IHS）。 IHS包括帧，由帧支持的处理器和通信地耦合到处理器的存储器模块。 IHS还包括与框架耦合的操作显示装置，使得操作显示装置可从框架的第一侧观看。此外，IHS包括与帧结合的状态警报显示设备，使得状态警报显示设备可从帧的第二侧看到，其中帧的第二侧基本上与帧的第一侧相对。

2. 发明申请

US20110264927A1 MOBILE COMPUTING MANAGEMENT AND STORAGE DEVICE 审中-公开
标题翻译：移动计算管理和存储设备
公开(公告)号：US20110264927A1
公开(公告)日：2011-10-27
申请号：US12768098
申请日：2010-04-27
申请人： Timothy Dearborn , Paul Doczy , Kurt M. H. Heggland , Theodore B. Pasquale
发明人： Timothy Dearborn , Paul Doczy , Kurt M. H. Heggland , Theodore B. Pasquale
IPC分类号： G06F1/26 , G06F13/00
CPC分类号： G06F1/1632 , G06F1/181 , G06F1/189 , G06F1/206
摘要： A mobile computing management and storage device configured as a portable information handling system (IHS) storage device includes a frame and a docking station supported by the frame. The docking station includes a plurality of channels configured to receive a plurality of portable IHSs. The channels include a power coupling plug and a communication coupling plug such that the power coupling plug and the communication coupling plug are configured and positioned with respect to the channels to mate with corresponding power and communication couplings of the plurality of portable IHSs when the plurality of IHSs are engaged in the plurality of channels. The device further includes a power supply system supported by the frame and electrically coupled to the power coupling(s). The power supply system is configured to provide staged charging when a plurality of portable IHSs are stored in the docking station. In addition, the device includes a communication switching system supported by the frame and communicatively coupled to the communication coupling(s) such that the communication coupling(s) provide communication signals to the plurality of portable IHSs when stored in the docking station.
摘要翻译：配置为便携式信息处理系统（IHS）存储设备的移动计算管理和存储设备包括帧和由帧支持的对接站。对接站包括被配置为接收多个便携式IHS的多个通道。这些通道包括电源耦合插头和通信耦合插头，使得电力耦合插头和通信耦合插头相对于通道配置和定位，以便与多个便携式IHS的相应电力和通信耦合配合， IHS从事多个频道。该装置还包括由框架支撑并电耦合到功率耦合器的电源系统。电源系统被配置为当多个便携式IHS存储在坞站中时提供分级充电。此外，该设备包括由该帧支持并且通信地耦合到通信耦合的通信交换系统，使得当存储在对接站中时，通信耦合向多个便携式IHS提供通信信号。

3. 发明授权

US08624731B2 Information handling system status alert system 有权
标题翻译：信息处理系统状态警报系统
公开(公告)号：US08624731B2
公开(公告)日：2014-01-07
申请号：US12768285
申请日：2010-04-27
申请人： Timothy Charles Dearborn , Paul Doczy , Kurt M. H. Heggland , Theodore B. Pasquale
发明人： Timothy Charles Dearborn , Paul Doczy , Kurt M. H. Heggland , Theodore B. Pasquale
IPC分类号： G08B21/00
CPC分类号： G06F1/1616 , G06F1/165
摘要： An information handling system status alert system includes an information handling system (IHS). The IHS includes a frame, a processor supported by the frame and a memory module communicatively coupled to the processor. The IHS additionally includes an operational display device coupled with the frame such that the operational display device is viewable from a first side of the frame. Furthermore, the IHS includes a status alert display device coupled with the frame such that the status alert display device is viewable from a second side of the frame, wherein the second side of the frame is substantially opposite the first side of the frame.
摘要翻译：信息处理系统状态警报系统包括信息处理系统（IHS）。 IHS包括帧，由帧支持的处理器和通信地耦合到处理器的存储器模块。 IHS还包括与框架耦合的操作显示装置，使得操作显示装置可从框架的第一侧观看。此外，IHS包括与帧结合的状态警报显示设备，使得状态警报显示设备可从帧的第二侧看到，其中帧的第二侧基本上与帧的第一侧相对。

4. 发明授权

US07418095B2 System and method for providing caller activities while in queue 有权
标题翻译：在队列中提供呼叫者活动的系统和方法
公开(公告)号：US07418095B2
公开(公告)日：2008-08-26
申请号：US10383138
申请日：2003-03-06
申请人： Benjamin A. Knott , Theodore B. Pasquale , Kurt M. Joseph , Scott H. Mills , James T. Miller , Robert R. Bushey , John M. Martin
发明人： Benjamin A. Knott , Theodore B. Pasquale , Kurt M. Joseph , Scott H. Mills , James T. Miller , Robert R. Bushey , John M. Martin
IPC分类号： H04M3/00 , H04M5/00
CPC分类号： H04M3/42348 , H04M3/2218 , H04M3/4285 , H04M3/493 , H04M3/5166 , H04M3/5238 , H04M2203/1066 , H04M2203/2011
摘要： A system and method for providing customer activities while in queue allows for one or more customers to interact with one or more customer activities while waiting to speak with a live agent. The customers engage the customer activities while holding in a queue where the customer activities reduce the boredom, frustration, and perceived hold duration associated with holding to speak to a live agent. The customers are offered one or more options of the customer activities to interact with and the system and method monitors the customers' selections and interaction with the customer activities. As agents become available, each customer is transferred to an agent along with information regarding the customer's interaction with a selected customer activity. Upon completion of the interaction between the agent and the customer, the customer has the option to return to the selected customer activity and continue interacting with the selected customer activity.
摘要翻译：用于在队列中提供客户活动的系统和方法允许一个或多个客户在等待与现场代理人通话的同时与一个或多个客户活动进行交互。客户在客户活动中进行客户活动，客户活动减少与持有代理人谈话的无聊，沮丧和持续持续时间。客户提供一个或多个客户活动选项进行交互，系统和方法监控客户的选择和与客户活动的互动。随着代理商可用，每个客户都被转移到代理商以及客户与所选客户活动的互动信息。在代理和客户之间的交互完成之后，客户可以选择返回所选择的客户活动并继续与选定的客户活动进行交互。

5. 发明授权

US07379537B2 Method and system for automating the creation of customer-centric interfaces 有权
标题翻译：自动创建以客户为中心的接口的方法和系统
公开(公告)号：US07379537B2
公开(公告)日：2008-05-27
申请号：US10217873
申请日：2002-08-13
申请人： Robert R. Bushey , Theodore B. Pasquale , Scott H. Mills , John M. Martin , Benjamin A. Knott , Kurt M. Joseph
发明人： Robert R. Bushey , Theodore B. Pasquale , Scott H. Mills , John M. Martin , Benjamin A. Knott , Kurt M. Joseph
IPC分类号： H04M3/527
CPC分类号： G10L15/1822 , G06F8/20 , G06Q10/10 , H04M15/00
摘要： A method and system for automating the creation of customer-centric interfaces includes a customer-centric interface system automatically creating a customer-centric interface, a collection engine, a customer language engine, a task frequency engine, a customer structure engine, and a customer performance engine. The collection engine collects a plurality of customer intention information. The customer language engine utilizes the customer intention information to create customer-centric menu prompts using the customers own terminology and action specific object words. The task frequency engine determines a frequency of occurrence for the tasks for which the customers contact the customer-centric interface and orders the tasks within the customer-centric interface. The customer structure engine determines how the customers relate the tasks together and groups the tasks according to task relationships. The customer performance engine tests the customer-centric interface and modifies the customer-centric interface for optimal performance.
摘要翻译：用于自动创建以客户为中心的接口的方法和系统包括以客户为中心的接口系统，自动创建以客户为中心的接口，收集引擎，客户语言引擎，任务频率引擎，客户结构引擎和客户性能引擎。收集引擎收集多个客户意图信息。客户语言引擎利用客户意图信息，使用客户自己的术语和动作特定的对象词来创建以客户为中心的菜单提示。任务频率引擎确定客户联系以客户为中心的界面的任务的发生频率，并以客户为中心的界面订购任务。客户结构引擎确定客户如何将任务相互联系在一起，并根据任务关系对任务进行分组。客户绩效引擎测试以客户为中心的界面，修改以客户为中心的界面，以获得最佳性能。

6. 发明授权

US08218754B2 System, method and software for transitioning between speech-enabled applications using action-object matrices 有权
标题翻译：使用动作对象矩阵在启用语音的应用程序之间转换的系统，方法和软件
公开(公告)号：US08218754B2
公开(公告)日：2012-07-10
申请号：US12619289
申请日：2009-11-16
申请人： Theodore B. Pasquale , Benjamin A. Knott , Kurt M. Joseph , Robert R. Bushey
发明人： Theodore B. Pasquale , Benjamin A. Knott , Kurt M. Joseph , Robert R. Bushey
IPC分类号： H04M1/64 , H04M3/00
CPC分类号： H04M3/523 , H04L12/2854 , H04M3/51 , H04M2201/40
摘要： A system, method and software are described for facilitating transitions between speech-enabled applications employing action-object matrices. In an exemplary embodiment, an automatic call router determines a service agent destination by identifying an action-object combination included in a user utterance. In addition to forwarding the user to the service agent destination, the automatic call router sends one or more aspects of the user utterance to the service agent for use therewith. The service agent may then use aspects of the forwarded information to request further information from the user or to begin performance of a user desired transaction.
摘要翻译：描述了一种系统，方法和软件，用于促进使用动作对象矩阵的支持语音的应用之间的转换。在示例性实施例中，自动呼叫路由器通过识别包括在用户话语中的动作对象组合来确定服务代理目的地。除了将用户转发到服务代理目的地之外，自动呼叫路由器将用户话语的一个或多个方面发送到服务代理以与其一起使用。然后，服务代理可以使用转发的信息的方面来请求来自用户的进一步信息或开始执行用户期望的交易。

7. 发明授权

US07551723B2 System and method for the automated analysis of performance data 有权
标题翻译：用于自动分析性能数据的系统和方法
公开(公告)号：US07551723B2
公开(公告)日：2009-06-23
申请号：US11005685
申请日：2004-12-07
申请人： Scott H. Mills , Kurt M. Joseph , Theodore B. Pasquale , Robert R. Bushey , John M. Martin , Benjamin A. Knott
发明人： Scott H. Mills , Kurt M. Joseph , Theodore B. Pasquale , Robert R. Bushey , John M. Martin , Benjamin A. Knott
IPC分类号： H04M1/24
CPC分类号： G10L15/1822 , G06F8/20 , G06Q10/10 , H04M15/00
摘要： A method and system for automating the analysis of performance data includes an analysis system automatically analyzing a plurality of performance data sets, a task engine, and a score engine. The task engine allows for the matching of each performance data set with an assigned task for each performance data set and the retrieval of a correct key sequence for each performance data set. The score engine compares the correct key sequence with a recorded key sequence of the performance data set to determine if the assigned task is successfully accomplished. The score engine further calculates one or more response times for each performance data set. The automated analysis of performance data allows for a cost savings, more efficient use of time, and more reliable and consistent performance data analysis results.
摘要翻译：用于自动分析性能数据的方法和系统包括分析系统自动分析多个性能数据集，任务引擎和分数引擎。任务引擎允许每个性能数据集与每个性能数据集的分配任务匹配，以及检索每个性能数据集的正确密钥序列。分数引擎将正确的密钥序列与性能数据集的记录密钥序列进行比较，以确定分配的任务是否成功完成。得分引擎进一步计算每个性能数据集的一个或多个响应时间。性能数据的自动化分析可以节省成本，更有效地利用时间，更可靠和一致的性能数据分析结果。

8. 发明授权

US07249321B2 System and method for selection of a voice user interface dialogue 有权
标题翻译：用于选择语音用户界面对话的系统和方法
公开(公告)号：US07249321B2
公开(公告)日：2007-07-24
申请号：US10659496
申请日：2003-09-10
申请人： Robert R. Bushey , Benjamin A. Knott , Theodore B. Pasquale
发明人： Robert R. Bushey , Benjamin A. Knott , Theodore B. Pasquale
IPC分类号： G06F3/00 , G06F3/16 , H04M3/487 , G06F19/00
CPC分类号： H04M3/493 , G06Q10/06 , G06Q10/10 , H04M2203/355 , Y10S715/978
摘要： A communication system includes a criteria matrix for calculating a dialogue score in response to a request for a dialogue model from a dialogue node within a communication action. The criteria matrix also incorporates a dialogue selection table for selecting an appropriate dialogue type, based on the calculated score.
摘要翻译：通信系统包括用于响应于来自通信动作中的对话节点的对话模型的请求而计算对话分数的标准矩阵。标准矩阵还包括用于基于所计算的分数来选择适当对话类型的对话选择表。

9. 发明授权

US07139369B2 Interface and method of designing an interface 失效
公开(公告)号：US07139369B2
公开(公告)日：2006-11-21
申请号：US10230728
申请日：2002-08-29
申请人： John M. Martin , Robert R. Bushey , Theodore B. Pasquale
发明人： John M. Martin , Robert R. Bushey , Theodore B. Pasquale
IPC分类号： H04M11/00 , G06F17/30
CPC分类号： H04M15/00 , G06F8/20 , G06Q10/10
摘要： A method of designing an interface system that allows users to map the representation of their task directly to the interface. There are three major phases to the Customer-Centric Approach to Interface Design (C-CAID). End-users' tasks are categorized to determine the frequency of reasons or tasks of why users interact with a particular system. These reasons and their relative frequencies are used to design interface options that emphasize the user's task categories. Finally, the customer-centric interface designs are evaluated and compared with existing system interfaces using usability tests with actual users performing the tasks. The results from usability tests are used to pinpoint the task-option combinations that do not work well and which should be revised. Benefits of this customer-centric design are improved systems performance and increased user satisfaction.

10. 发明授权

US06842504B2 System and method for the automated analysis of performance data 有权
标题翻译：用于自动分析性能数据的系统和方法
公开(公告)号：US06842504B2
公开(公告)日：2005-01-11
申请号：US10217863
申请日：2002-08-13
申请人： Scott H. Mills , Kurt M. Joseph , Theodore B. Pasquale , Robert R. Bushey , John M. Martin , Benjamin A. Knott
发明人： Scott H. Mills , Kurt M. Joseph , Theodore B. Pasquale , Robert R. Bushey , John M. Martin , Benjamin A. Knott
IPC分类号： G06F9/44 , G06Q10/10 , G09G5/00 , G10L15/18 , H04M1/24 , H04M1/64 , H04M3/00 , H04M3/22 , H04M11/00 , H04M15/00
CPC分类号： G10L15/1822 , G06F8/20 , G06Q10/10 , H04M15/00
摘要： A method and system for automating the analysis of performance data includes an analysis system automatically analyzing a plurality of performance data sets, a task engine, and a score engine. The task engine allows for the matching of each performance data set with an assigned task for each performance data set and the retrieval of a correct key sequence for each performance data set. The score engine compares the correct key sequence with a recorded key sequence of the performance data set to determine if the assigned task is successfully accomplished. The score engine further calculates one or more response times for each performance data set. The automated analysis of performance data allows for a cost savings, more efficient use of time, and more reliable and consistent performance data analysis results.
摘要翻译：用于自动分析性能数据的方法和系统包括分析系统自动分析多个性能数据集，任务引擎和分数引擎。任务引擎允许每个性能数据集与每个性能数据集的分配任务匹配，以及检索每个性能数据集的正确密钥序列。分数引擎将正确的密钥序列与性能数据集的记录密钥序列进行比较，以确定分配的任务是否成功完成。得分引擎进一步计算每个性能数据集的一个或多个响应时间。性能数据的自动化分析可以节省成本，更有效地利用时间，更可靠和一致的性能数据分析结果。

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