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1. 再颁专利

USRE42901E1 Common gateway to call control systems 有权
标题翻译：呼叫控制系统的通用网关
公开(公告)号：USRE42901E1
公开(公告)日：2011-11-08
申请号：US12139420
申请日：2008-06-13
申请人： Terry R. Weissman , James R. Eveningham , Shirish Andhare , Daphne H. Luong , Donald C. Jackson , John Giannandrea , Brandon Porter
发明人： Terry R. Weissman , James R. Eveningham , Shirish Andhare , Daphne H. Luong , Donald C. Jackson , John Giannandrea , Brandon Porter
IPC分类号： H04M7/00 , H04M3/00 , H04M5/00
CPC分类号： H04M3/5166 , H04M2203/2011 , H04M2207/203 , H04Q3/64 , H04Q2213/13034 , H04Q2213/13072 , H04Q2213/13107 , H04Q2213/13196 , H04Q2213/13377 , H04Q2213/13389
摘要： A method of and apparatus for supporting intelligent call routing (ICR) systems multiple vendors, in a vendor neutral fashion using a computer is described. One embodiment has a voice program send a call routing request using an HTTP format to a call routing program. The call routing program decodes the HTTP request and identifies the appropriate vendor-specific communication format and communications method for talking to the ICR system specified in the HTTP request. The call routing program sends the request and receives the answers from the ICR system in the vendor specific formats. The call routing program provides the ICR system response back to the voice program in a vendor neutral fashion. This approach allows voice programs to easily be written that work with multiple ICR systems and allow component reuse of call routing code amongst programs that end up working with multiple systems.
摘要翻译：描述了使用计算机以供应商中立的方式支持智能呼叫路由（ICR）系统的多个供应商的方法和装置。一个实施例具有语音程序使用HTTP格式向呼叫路由程序发送呼叫路由请求。呼叫路由程序解码HTTP请求，并识别与HTTP请求中指定的ICR系统通信的适当的供应商特定的通信格式和通信方法。呼叫路由程序发送请求，并以供应商特定格式从ICR系统接收答案。呼叫路由程序以供应商中立的方式将ICR系统响应提供给语音程序。这种方法允许语音程序易于编写，可与多个ICR系统一起使用，并允许在最终使用多个系统的程序之间组件重用呼叫路由代码。

2. 发明申请

US20080212747A1 METHOD AND APPARATUS FOR SERIALIZING AN ASYNCHRONOUS COMMUNICATION 有权
标题翻译：用于串联异步通信的方法和装置
公开(公告)号：US20080212747A1
公开(公告)日：2008-09-04
申请号：US11943525
申请日：2007-11-20
申请人： Terry R. Weissman
发明人： Terry R. Weissman
IPC分类号： H04M1/64
CPC分类号： H04M3/56 , H04M3/42221 , H04M3/533 , H04M7/129 , H04M7/1295 , H04M2203/4536 , H04M2203/5054
摘要： A method and apparatus for scalable handling of communications with varying numbers of participants over a telephone interface is described. The approach treats the different participants recorded communications as part of a larger asynchronous communication and provides a serializing (voice) user interface for participating in the conversation. This can be used to provide services ranging from phone-based discussion boards to more orderly teleconferences. Features may include moderation of comments, automatic removal of comments, and/or other features tailored to the specific use of the serializing approach.
摘要翻译：描述了一种用于通过电话接口对具有不同数量的参与者进行通信的可伸缩处理的方法和装置。该方法将不同参与者记录通信作为更大的异步通信的一部分，并提供用于参与对话的序列化（语音）用户界面。这可以用于提供从基于电话的讨论板到更有序的电话会议的服务。功能可能包括审核评论，自动删除评论，和/或针对特定使用序列化方法量身定制的其他功能。

3. 发明授权

US08520812B2 Method and apparatus for serializing an asynchronous communication 有权
公开(公告)号：US08520812B2
公开(公告)日：2013-08-27
申请号：US11943525
申请日：2007-11-20
申请人： Terry R. Weissman
发明人： Terry R. Weissman
IPC分类号： H04M3/533
CPC分类号： H04M3/56 , H04M3/42221 , H04M3/533 , H04M7/129 , H04M7/1295 , H04M2203/4536 , H04M2203/5054
摘要： A method and apparatus for scalable handling of communications with varying numbers of participants over a telephone interface is described. The approach treats the different participants recorded communications as part of a larger asynchronous communication and provides a serializing (voice) user interface for participating in the conversation. This can be used to provide services ranging from phone-based discussion boards to more orderly teleconferences. Features may include moderation of comments, automatic removal of comments, and/or other features tailored to the specific use of the serializing approach.

4. 发明授权

US07548612B2 Common gateway to call control systems 有权
公开(公告)号：US07548612B2
公开(公告)日：2009-06-16
申请号：US10795185
申请日：2004-03-04
申请人： Terry R. Weissman , James R. Everingham
发明人： Terry R. Weissman , James R. Everingham
IPC分类号： H04M1/64
CPC分类号： H04M3/5166 , H04M2203/2011 , H04M2207/203 , H04Q3/64 , H04Q2213/13034 , H04Q2213/13072 , H04Q2213/13107 , H04Q2213/13196 , H04Q2213/13377 , H04Q2213/13389
摘要： A method of and apparatus for supporting intelligent call routing (ICR) systems multiple vendors, in a vendor neutral fashion using a computer is described. One embodiment has a voice program send a call routing request using an HTTP format to a call routing program. The call routing program decodes the HTTP request and identifies the appropriate vendor-specific communication format and communications method for talking to the ICR system specified in the HTTP request. The call routing program sends the request and receives the answers from the ICR system in the vendor specific formats. The call routing program provides the ICR system response back to the voice program in a vendor neutral fashion. This approach allows voice programs to easily be written that work with multiple ICR systems and allow component reuse of call routing code amongst programs that end up working with multiple systems.

5. 发明授权

US07308085B2 Serializing an asynchronous communication 有权
标题翻译：序列化异步通信
公开(公告)号：US07308085B2
公开(公告)日：2007-12-11
申请号：US09770067
申请日：2001-01-24
申请人： Terry R. Weissman
发明人： Terry R. Weissman
IPC分类号： H04M1/64 , G06F15/16
CPC分类号： H04M3/56 , H04M3/42221 , H04M3/533 , H04M7/129 , H04M7/1295 , H04M2203/4536 , H04M2203/5054
摘要： A method and apparatus for scalable handling of communications with varying numbers of participants over a telephone interface is described. The approach treats the different participants recorded communications as part of a larger asynchronous communication and provides a serializing (voice) user interface for participating in the conversation. This can be used to provide services ranging from phone-based discussion boards to more orderly teleconferences. Features may include moderation of comments, automatic removal of comments, and/or other features tailored to the specific use of the serializing approach.
摘要翻译：描述了一种用于通过电话接口对具有不同数量的参与者进行通信的可伸缩处理的方法和装置。该方法将不同参与者记录通信作为更大的异步通信的一部分，并提供用于参与对话的序列化（语音）用户界面。这可以用于提供从基于电话的讨论板到更有序的电话会议的服务。功能可能包括审核评论，自动删除评论，和/或针对特定使用序列化方法量身定制的其他功能。

6. 发明授权

US06711249B2 Common gateway to call control systems 有权
标题翻译：呼叫控制系统的通用网关
公开(公告)号：US06711249B2
公开(公告)日：2004-03-23
申请号：US09780530
申请日：2001-02-08
申请人： Terry R. Weissman , James R. Everingham
发明人： Terry R. Weissman , James R. Everingham
IPC分类号： H04M700
CPC分类号： H04M3/5166 , H04M2203/2011 , H04M2207/203 , H04Q3/64 , H04Q2213/13034 , H04Q2213/13072 , H04Q2213/13107 , H04Q2213/13196 , H04Q2213/13377 , H04Q2213/13389
摘要： A method of and apparatus for supporting intelligent call routing (ICR) systems multiple vendors, in a vendor neutral fashion using a computer is described. One embodiment has a voice program send a call routing request using an HTTP format to a call routing program. The call routing program decodes the HTTP request and identifies the appropriate vendor-specific communication format and communications method for talking to the ICR system specified in the HTTP request. The call routing program sends the request and receives the answers from the ICR system in the vendor specific formats. The call routing program provides the ICR system response back to the voice program in a vendor neutral fashion. This approach allows voice programs to easily be written that work with multiple ICR systems and allow component reuse of call routing code amongst programs that end up working with multiple systems.
摘要翻译：描述了使用计算机以供应商中立的方式支持智能呼叫路由（ICR）系统的多个供应商的方法和装置。一个实施例具有语音程序使用HTTP格式向呼叫路由程序发送呼叫路由请求。呼叫路由程序解码HTTP请求，并识别与HTTP请求中指定的ICR系统通信的适当的供应商特定的通信格式和通信方法。呼叫路由程序发送请求，并以供应商特定格式从ICR系统接收答案。呼叫路由程序以供应商中立的方式将ICR系统响应提供给语音程序。这种方法允许语音程序易于编写，可与多个ICR系统一起使用，并允许在最终使用多个系统的程序之间组件重用呼叫路由代码。

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