会员体验
专利管家(专利管理)
工作空间(专利管理)
风险监控(情报监控)
数据分析(专利分析)
侵权分析(诉讼无效)
联系我们
交流群
官方交流:
QQ群: 891211   
微信请扫码    >>>
现在联系顾问~
热词
    • 10. 发明授权
    • System and method for adding and integrating outbound calling and
overall system control to an existing inbound telephone system
    • 将出站呼叫和整体系统控制增加和整合到现有入站电话系统的系统和方法
    • US5586179A
    • 1996-12-17
    • US550280
    • 1995-10-30
    • Robert J. StentGeorge MelilloJohn E. CambrayJames F. Mitchell
    • Robert J. StentGeorge MelilloJohn E. CambrayJames F. Mitchell
    • H04M3/51H04M1/64
    • H04M3/51H04M3/5158
    • Disclosed is a system and method for adding and integrating outbound calling and overall system control to an existing inbound telephone system. The existing inbound telephone call distribution system is coupled to a number of telephone lines, and connects incoming calls to an available operator having a voice signal processing unit. The present system detects at least one available operator and an absence or a threshold condition of incoming calls to connect to the operator. An automated telephone dialer, coupled to the inbound call distributor, is also provided. The automated telephone dialer is responsive to the detection of at least one available operator and the absence or threshold condition of incoming calls to connect to the operator, for placing an outbound telephone call. The system directs that the voice portion of an answered outbound telephone call be connected to the existing voice signal processing unit of the available operator. Additionally, data associated with and concerning a called party presently being connected to the operator is made available to the operator answering the call at a data display unit provided at the workstation of the available operator.
    • 公开了一种用于将出站呼叫和整体系统控制增加并整合到现有入站电话系统的系统和方法。 现有的入站电话分配系统耦合到多个电话线路,并且将来话呼叫连接到具有语音信号处理单元的可用运营商。 本系统检测至少一个可用的运营商以及呼入的缺席或阈值条件以连接到运营商。 还提供了耦合到入站呼叫分配器的自动电话拨号器。 自动电话拨号器响应于至少一个可用运营商的检测以及用于连接到运营商的呼入的缺席或阈值条件,用于进行出站电话呼叫。 系统指示应答的出站电话呼叫的语音部分连接到可用运营商的现有语音信号处理单元。 此外,与当前正在连接到操作者的被叫方有关的数据和与之有关的数据可用于在可用操作者的工作站处提供的数据显示单元应答呼叫的操作员。