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1. 发明授权

US09083561B2 Automated assistance for customer care chats 有权
标题翻译：为客户服务中心提供自动化帮助
公开(公告)号：US09083561B2
公开(公告)日：2015-07-14
申请号：US12899042
申请日：2010-10-06
申请人： Stephen Griesmer , James Beattie , Charles Cooke , Monowar Hossain , Steven Lewis , Benjamin Rudman
发明人： Stephen Griesmer , James Beattie , Charles Cooke , Monowar Hossain , Steven Lewis , Benjamin Rudman
IPC分类号： H04L12/64 , H04M3/493
CPC分类号： H04M3/5191 , H04L12/6418 , H04L51/02 , H04M3/493 , H04M3/4933 , H04M3/5133 , H04M3/5166 , H04M2203/551 , H04M2203/558
摘要： An apparatus provides automated assistance to an agent. The apparatus includes a receiver that receives a client communication from a client terminal via a network. A processor processes the client communication and determines a plurality of agent statements based on the client communication. The plurality of agent statements is displayed on a display. An input receives an agent communication from the agent. The agent communication is selected from a custom statement input by the agent and one of the plurality of agent statements selected by the agent. A transmitter transmits the agent communication to the client terminal via the network.
摘要翻译：设备向代理提供自动化帮助。该装置包括经由网络从客户终端接收客户端通信的接收机。处理器处理客户端通信并且基于客户端通信来确定多个代理语句。多个代理语句显示在显示器上。输入从代理接收代理通信。从代理输入的自定义语句和代理选择的多个代理语句之一中选择代理通信。发射机经由网络将代理通信发送到客户终端。

2. 发明申请

US20090182812A1 METHOD AND APPARATUS FOR DYNAMIC SCALING OF DATA CENTER PROCESSOR UTILIZATION 审中-公开
标题翻译：数据中心处理器利用动态范围的方法与装置
公开(公告)号：US20090182812A1
公开(公告)日：2009-07-16
申请号：US12013861
申请日：2008-01-14
申请人： Paritosh Bajpay , Stephen Griesmer , Monowar Hossain , Thiru Ilango , Arun Kandappan , Kenneth Oexmann , Venkatesh Patrachari , Steve Van Pelt , Joyce Weekley , Chen-Yui Yang
发明人： Paritosh Bajpay , Stephen Griesmer , Monowar Hossain , Thiru Ilango , Arun Kandappan , Kenneth Oexmann , Venkatesh Patrachari , Steve Van Pelt , Joyce Weekley , Chen-Yui Yang
IPC分类号： G06F15/16
CPC分类号： G06F11/30 , G06F11/324
摘要： In one embodiment, the present invention is a method and apparatus for dynamic scaling data center of processor utilization. In one embodiment, a system for managing a data center includes a control module for gathering data related to at least one server in the data center, the data being gathered from a plurality of sources, and a user interface coupled to the control module for displaying the gathered data to a user in a centralized manner. The control module is further configured to receive a command from the user, the command relating to the operation of the server, and to transmit the command to server.
摘要翻译：在一个实施例中，本发明是用于动态缩放处理器利用的数据中心的方法和装置。在一个实施例中，用于管理数据中心的系统包括控制模块，用于收集与数据中心中的至少一个服务器有关的数据，从多个源收集的数据以及耦合到控制模块的用户界面，用于显示以集中的方式将收集的数据发送给用户。控制模块还被配置为从用户接收命令，与服务器的操作相关的命令，并将命令发送到服务器。

3. 发明授权

US08254260B1 Method and apparatus for managing packet congestion 有权
标题翻译：管理数据包拥塞的方法和装置
公开(公告)号：US08254260B1
公开(公告)日：2012-08-28
申请号：US11763950
申请日：2007-06-15
申请人： Paritosh Bajpay , Chuan-Chuen Chang , Monowar Hossain , Mark Hunt , Thiru Ilango , Michael R. Lambert , David H. Lu , Chen-Yui Yang
发明人： Paritosh Bajpay , Chuan-Chuen Chang , Monowar Hossain , Mark Hunt , Thiru Ilango , Michael R. Lambert , David H. Lu , Chen-Yui Yang
IPC分类号： H04L12/24
CPC分类号： H04L41/0627 , H04L41/0686 , H04L47/11 , H04L47/14 , H04L47/2408 , H04L47/28 , H04L47/29
摘要： A method and apparatus for addressing a congestion condition in a communication network are disclosed. For example, the method receives an alert for at least one of: a trunk or a Permanent Virtual Circuit (PVC), where the trunk or the PVC is associated with a route. The method determines whether the alert is associated with a congestion condition by determining whether a trunk utilization has exceeded a first predetermined threshold for the trunk or for the at least one trunk supporting the PVC. The method then rebuilds the route if the first predetermined threshold is exceeded for the trunk or for the at least one trunk supporting said PVC.
摘要翻译：公开了一种用于解决通信网络中的拥塞状况的方法和装置。例如，该方法接收以下中的至少一个的警报：中继线或永久虚拟电路（PVC），其中中继线或PVC与路由相关联。该方法通过确定中继线利用率是否超过了中继线的第一预定阈值或支持PVC的至少一个中继线来确定警报是否与拥塞状况相关联。如果对于中继线或对于支持所述PVC的至少一个中继线超过了第一预定阈值，则所述方法重建路线。

4. 发明申请

US20100211817A1 COMMON CHRONICS RESOLUTION MANAGEMENT 有权
标题翻译：共同决策管理
公开(公告)号：US20100211817A1
公开(公告)日：2010-08-19
申请号：US12388093
申请日：2009-02-18
申请人： Chen-Yui Yang , Paritosh Bajpay , Monowar Hossain
发明人： Chen-Yui Yang , Paritosh Bajpay , Monowar Hossain
IPC分类号： G06F11/07 , G06F11/30
CPC分类号： H04L41/0663 , H04L41/0213 , H04L41/147 , H04L41/16 , H04L41/22
摘要： Systems and methods for managing problems that are determined to be chronic problems with network devices or circuits are disclosed. The systems and methods receive data indicating a problem with a network device or circuit and determine based on the data a first action to be performed on the network device or circuit. Upon determining that a recurring problem exists for the network device or circuit, a rule set is used to determine if the data indicates a chronic problem. Upon determining that a chronic problem exists for the network device or circuit, the rule set is used to determine a monitoring period for the network device or circuit. Further, within the monitoring period a performance indicator that indicates that the network equipment or circuit is performing acceptably or unacceptably is used to determine further actions for the network device or circuit.
摘要翻译：公开了用于管理确定为网络设备或电路的长期问题的问题的系统和方法。系统和方法接收指示网络设备或电路的问题的数据，并且基于数据确定要在网络设备或电路上执行的第一动作。在确定存在针对网络设备或电路的重复问题时，使用规则集来确定数据是否指示慢性问题。在确定网络设备或电路存在长期问题时，规则集用于确定网络设备或电路的监控周期。此外，在监视期间，使用指示网络设备或电路正在执行可接受或不可接受的性能指标来确定网络设备或电路的进一步动作。

5. 发明授权

US08004962B2 Method and system of addressing a problem associated with a network including a video access ready device 有权
标题翻译：解决与包括视频接入就绪设备的网络相关联的问题的方法和系统
公开(公告)号：US08004962B2
公开(公告)日：2011-08-23
申请号：US11963922
申请日：2007-12-24
申请人： Chen-Yui Yang , Paritosh Bajpay , Raghvendra Savoor , Monowar Hossain , Xidong Wu , Thiru Ilango
发明人： Chen-Yui Yang , Paritosh Bajpay , Raghvendra Savoor , Monowar Hossain , Xidong Wu , Thiru Ilango
IPC分类号： G01R31/08 , G06F11/00 , G06F11/16 , G08C15/00 , H04J1/16 , H04J3/14 , H04L1/00 , H04L12/26 , H04L12/28 , H04N7/173
CPC分类号： H04N21/64738 , H04H20/12 , H04L41/5035 , H04L41/5074 , H04L41/509 , H04L43/50 , H04N17/004 , H04N21/6473
摘要： A method can be used to detect a problem, isolate the cause of the problem to a particular device in which the cause resides, and potentially repairing the particular device. In one embodiment, the method can be fully automated using a system. In another embodiment, the method may be partly automated. In this particular embodiment, the system can perform most or all of the testing or diagnosis automatically. The system can perform the method until a point where human intervention is required. The problem, the cause, and particular device may be known at the time notification is sent to customer care, a workcenter, or another network operations center. With the information regarding the problem, cause and particular device, a technician or other personnel can be dispatched and repair the problem more quickly than if only the problem is provided and the technician needs to perform the testing and diagnosis.
摘要翻译：可以使用一种方法来检测问题，将问题的原因与原因所在的特定设备隔离，并可能修复特定设备。在一个实施例中，该方法可以使用系统完全自动化。在另一个实施例中，该方法可以部分自动化。在该特定实施例中，系统可以自动执行大部分或全部测试或诊断。系统可以执行该方法，直到需要人为干预。问题，原因和特定设备在通知发送给客户服务，工作中心或其他网络运营中心时可能是已知的。通过有关问题，原因和特定设备的信息，技术人员或其他人员可以比仅提供问题并且技术人员需要执行测试和诊断更快地进行调度和修复问题。

6. 发明申请

US20100054136A1 APPARATUS AND METHOD FOR MANAGING A NETWORK 有权
标题翻译：用于管理网络的装置和方法
公开(公告)号：US20100054136A1
公开(公告)日：2010-03-04
申请号：US12198714
申请日：2008-08-26
申请人： Neerav Mehta , Paritosh Bajpay , Monowar Hossain , Chen-Yui Yang , Devendra Chaudhary , Thiru Ilango
发明人： Neerav Mehta , Paritosh Bajpay , Monowar Hossain , Chen-Yui Yang , Devendra Chaudhary , Thiru Ilango
IPC分类号： H04L12/26 , H04N7/173
CPC分类号： H04N17/004 , H04N7/17318 , H04N21/25808 , H04N21/4424 , H04N21/6543 , H04N21/6582
摘要： A system that incorporates teachings of the present disclosure may include, for example, a server having a controller to receive information from a set top box that is associated with an undesired condition being experienced by a user of the set top box where the information is inputted into the set top box by the user, determine a failure condition associated with the information, perform a first diagnostic process to isolate the failure condition between a network failure and a customer premises equipment (CPE) failure, and transmit correction instructions to the set top box for presentation to the user when the failure condition is isolated to the CPE failure. Other embodiments are disclosed.
摘要翻译：结合本公开的教导的系统可以包括例如具有控制器的服务器，该控制器从机顶盒接收与机顶盒的用户所经历的不期望状况相关联的信息，其中信息被输入由用户进入机顶盒，确定与信息相关联的故障状况，执行第一诊断过程以隔离网络故障与客户驻地设备（CPE）故障之间的故障状况，并将校正指令发送到机顶盒框，当故障条件与CPE故障隔离时向用户呈现。公开了其他实施例。

7. 发明授权

US5675607A Method and apparatus for facilitating the making of card calls 失效
标题翻译：促进卡呼叫制作的方法和装置
公开(公告)号：US5675607A
公开(公告)日：1997-10-07
申请号：US439615
申请日：1995-05-12
申请人： Thomas Alesio , Albert Friedes , Monowar Hossain , Dooyong Lee
发明人： Thomas Alesio , Albert Friedes , Monowar Hossain , Dooyong Lee
IPC分类号： H04M1/675 , H04M15/00 , H04M17/00 , H04M17/02 , H04M15/08
CPC分类号： H04M17/00 , H04M1/675 , H04M15/00 , H04M17/02
摘要： Encumbrances on making calls charged to a card can be reduced by a) storing information so that an association is created relating a card number and at least one calling telephone station, from which card calls charged to the associated card are to be made, b) using the association to retrieve the card number at the time a card call is made from the at least one associated telephone station and c) automatically supplying the retrieved card number to the telephone network at the appropriate part of call set-up, so that the card number need not be entered by the calling party. The association between the card number and the telephone station, which may be referred to as a "logical link", is 1) independent of any pre-existing relationship between the card number, or any subset thereof, and the telephone number of the telephone station and 2) continues to exist despite the going on hook of the calling telephone station. In accordance with an aspect of the invention, personal identification information, such as the PIN assigned to the card number by the card issuer or a specially assigned PIN for use with the invention, may also be related to the calling telephone station and the card number by storing additional information to create an association among the calling telephone station, card number and PIN.
摘要翻译：通过以下方式可以减少对卡进行通话费用的负担：a）存储信息，从而创建一个关联卡号和至少一个呼叫电话站的关联，从该卡至少一个主叫电话站将从该卡进行卡充电到相关卡; b）使用所述关联在从所述至少一个相关联的电话站进行卡呼叫时检索所述卡号，以及c）在所述呼叫建立的适当部分自动地将检索到的卡号提供给所述电话网络，使得卡号不需要由主叫方输入。可以称为“逻辑链路”的卡号与电话站之间的关联是1）与卡号或其任何子集之间的任何预先存在的关系与电话的电话号码无关车站和2）继续存在，尽管呼叫电话台的挂钩。根据本发明的一个方面，个人识别信息，例如由卡发行者分配给卡号的PIN或用于本发明的专门分配的PIN也可以与呼叫电话台和卡号通过存储附加信息以在呼叫电话台，卡号和PIN之间建立关联。

8. 发明授权

US5450479A Method and apparatus for facilitating the making of card calls 失效
标题翻译：促进卡呼叫制作的方法和装置
公开(公告)号：US5450479A
公开(公告)日：1995-09-12
申请号：US998505
申请日：1992-12-30
申请人： Thomas Alesio , Albert Friedes , Monowar Hossain , Dooyong Lee
发明人： Thomas Alesio , Albert Friedes , Monowar Hossain , Dooyong Lee
IPC分类号： H04M1/675 , H04M15/00 , H04M17/00 , H04M17/02 , H04M11/00 , H04M1/56 , H04M3/42
CPC分类号： H04M17/00 , H04M1/675 , H04M15/00 , H04M17/02
摘要： Encumbrances on making calls charged to a card can be reduced by a) storing information so that an association is created relating a card number and at least one calling telephone station, from which card calls charged to the associated card are to be made, b) using the association to retrieve the card number at the time a card call is made from the at least one associated telephone station and c) automatically supplying the retrieved card number to the telephone network at the appropriate part of call set-up, so that the card number need not be entered by the calling party. The association between the card number and the telephone station, which may be referred to as a "logical link", is 1) independent of any pre-existing relationship between the card number, or any subset thereof, and the telephone number of the telephone station and 2) continues to exist despite the going on hook of the calling telephone station. In accordance with an aspect of the invention, personal identification information, such as the PIN assigned to the card number by the card issuer or a specially assigned PIN for use with the invention, may also be related to the calling telephone station and the card number by storing additional information to create an association among the calling telephone station, card number and PIN.
摘要翻译：通过以下方式可以减少对卡进行通话费用的负担：a）存储信息，从而创建一个关联卡号和至少一个呼叫电话站的关联，从该卡至少一个主叫电话站将从该卡进行卡充电到相关卡; b）使用所述关联在从所述至少一个相关联的电话站进行卡呼叫时检索所述卡号，以及c）在所述呼叫建立的适当部分自动地将检索到的卡号提供给所述电话网络，使得卡号不需要由主叫方输入。可以称为“逻辑链路”的卡号与电话站之间的关联是1）与卡号或其任何子集之间的任何预先存在的关系与电话的电话号码无关车站和2）继续存在，尽管呼叫电话台的挂钩。根据本发明的一个方面，个人识别信息，例如由卡发行者分配给卡号的PIN或用于本发明的专门分配的PIN也可以与呼叫电话台和卡号通过存储附加信息以在呼叫电话台，卡号和PIN之间建立关联。

9. 发明授权

US08989015B2 Method and apparatus for managing packet congestion 有权
标题翻译：管理数据包拥塞的方法和装置
公开(公告)号：US08989015B2
公开(公告)日：2015-03-24
申请号：US13595859
申请日：2012-08-27
申请人： Paritosh Bajpay , Chuan-Chuen Chang , Monowar Hossain , Mark Hunt , Thiru Ilango , Michael R. Lambert , David H. Lu , Chen-Yui Yang
发明人： Paritosh Bajpay , Chuan-Chuen Chang , Monowar Hossain , Mark Hunt , Thiru Ilango , Michael R. Lambert , David H. Lu , Chen-Yui Yang
IPC分类号： H04L12/24 , H04L12/801 , H04L12/851 , H04L12/841
CPC分类号： H04L41/0627 , H04L41/0686 , H04L47/11 , H04L47/14 , H04L47/2408 , H04L47/28 , H04L47/29
摘要： A method and apparatus for addressing a congestion condition in a communication network are disclosed. For example, the method receives an alert for at least one of: a trunk or a Permanent Virtual Circuit (PVC), where the trunk or the PVC is associated with a route. The method determines whether the alert is associated with a congestion condition by determining whether a trunk utilization has exceeded a first predetermined threshold for the trunk or for the at least one trunk supporting the PVC. The method then rebuilds the route if the first predetermined threshold is exceeded for the trunk or for the at least one trunk supporting said PVC.
摘要翻译：公开了一种用于解决通信网络中的拥塞状况的方法和装置。例如，该方法接收以下中的至少一个的警报：中继线或永久虚拟电路（PVC），其中中继线或PVC与路由相关联。该方法通过确定中继线利用率是否超过了中继线的第一预定阈值或支持PVC的至少一个中继线来确定警报是否与拥塞状况相关联。如果对于中继线或对于支持所述PVC的至少一个中继线超过了第一预定阈值，则所述方法重建路线。

10. 发明授权

US08700761B2 Method and system for detecting and managing a fault alarm storm 有权
标题翻译：检测和管理故障报警风暴的方法和系统
公开(公告)号：US08700761B2
公开(公告)日：2014-04-15
申请号：US12204495
申请日：2008-09-04
申请人： Paritosh Bajpay , Monowar Hossain , Wen-Jui Li , Chao-Chun Luo , Chen-Yui Yang , Daniel Zuckerman
发明人： Paritosh Bajpay , Monowar Hossain , Wen-Jui Li , Chao-Chun Luo , Chen-Yui Yang , Daniel Zuckerman
IPC分类号： G06F15/173
CPC分类号： H04L41/0613 , H04L41/0631
摘要： A method and system of managing network alarms including associating an alarm type with a plurality of network alarms using information associated with the plurality of network alarms, the information comprising a quantity of the plurality of network alarms and a cause of the network alarms; and processing the plurality of network alarms based on the alarm type associated therewith.
摘要翻译：一种管理网络报警的方法和系统，包括使用与所述多个网络报警相关联的信息将报警类型与多个网络报警相关联，所述信息包括所述多个网络报警的数量和所述网络报警的原因; 以及基于与其相关联的警报类型来处理多个网络警报。

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