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1. 发明授权

US09065681B2 Parking and un-parking of conversations in multiple modalities 有权
标题翻译：以多种方式停车和停车
公开(公告)号：US09065681B2
公开(公告)日：2015-06-23
申请号：US12690226
申请日：2010-01-20
申请人： Srivatsa K. Srinivasan , Krishnamurthy Ganesan , Timothy M. Moore , Andreas Strebel , Brian S. Stucker , Stephane L. Taine
发明人： Srivatsa K. Srinivasan , Krishnamurthy Ganesan , Timothy M. Moore , Andreas Strebel , Brian S. Stucker , Stephane L. Taine
IPC分类号： G06F15/16 , H04L12/58 , H04M3/428 , H04M7/00 , H04L29/06 , H04L12/18
CPC分类号： H04L12/582 , H04L12/1813 , H04L51/046 , H04L65/1063 , H04L65/1083 , H04L65/1096 , H04M3/428 , H04M7/006
摘要： A park request is received from a first computing system. The park request is a request to park a conversation between a user of the first computing system and a user of a second computing system. The park request conforms to a protocol that supports parking and unparking of conversations having a first modality and conversations having a second modality. Furthermore, an unpark request is received from a third computing system. The unpark request is a request to unpark the conversation. Referral information is sent to the third computing system. The referral information enables the third computing system to establish a communication session to carry the conversation.
摘要翻译：从第一计算系统接收到停放请求。驻留请求是在第一计算系统的用户和第二计算系统的用户之间停放对话的请求。公园请求符合支持停放和取消具有第一模态的对话和具有第二模态的对话的协议。此外，从第三计算系统接收到未请求的请求。取消标记请求是取消对话的请求。推荐信息被发送到第三计算系统。推荐信息使得第三计算系统能够建立通信会话来进行会话。

2. 发明申请

US20110179107A1 Parking and Un-Parking of Conversations in Multiple Modalities 有权
标题翻译：停车和停泊在多种形式的对话
公开(公告)号：US20110179107A1
公开(公告)日：2011-07-21
申请号：US12690226
申请日：2010-01-20
申请人： Srivatsa K. Srinivasan , Krishnamurthy Ganesan , Timothy M. Moore , Andreas Strebel , Brian S. Stucker , Stephane L. Taine
发明人： Srivatsa K. Srinivasan , Krishnamurthy Ganesan , Timothy M. Moore , Andreas Strebel , Brian S. Stucker , Stephane L. Taine
IPC分类号： G06F15/16
CPC分类号： H04L12/582 , H04L12/1813 , H04L51/046 , H04L65/1063 , H04L65/1083 , H04L65/1096 , H04M3/428 , H04M7/006
摘要： A park request is received from a first computing system. The park request is a request to park a conversation between a user of the first computing system and a user of a second computing system. The park request conforms to a protocol that supports parking and unparking of conversations having a first modality and conversations having a second modality. Furthermore, an unpark request is received from a third computing system. The unpark request is a request to unpark the conversation. Referral information is sent to the third computing system. The referral information enables the third computing system to establish a communication session to carry the conversation.
摘要翻译：从第一计算系统接收到停放请求。停放请求是在第一计算系统的用户和第二计算系统的用户之间停留对话的请求。公园请求符合支持停放和取消具有第一模态的对话和具有第二模态的对话的协议。此外，从第三计算系统接收到未请求的请求。取消标记请求是取消对话的请求。推荐信息被发送到第三计算系统。推荐信息使得第三计算系统能够建立通信会话来进行会话。

3. 发明授权

US08718042B2 Extensible and secure transmission of multiple conversation contexts 有权
标题翻译：可扩展和安全地传输多个会话环境
公开(公告)号：US08718042B2
公开(公告)日：2014-05-06
申请号：US12117727
申请日：2008-05-08
申请人： Andreas Strebel , Ankit Tandon , Pradipta K Basu , Sundar Anantharaman , Aatif Awan , Lokesh Srinivas Koppolu , Rajesh Ramanathan , Ramesh Vyaghrapuri , Srivatsa Srinivasan
发明人： Andreas Strebel , Ankit Tandon , Pradipta K Basu , Sundar Anantharaman , Aatif Awan , Lokesh Srinivas Koppolu , Rajesh Ramanathan , Ramesh Vyaghrapuri , Srivatsa Srinivasan
IPC分类号： H04L12/66
CPC分类号： H04L12/66
摘要： The entry and transmission of notes to recipients along the conversation chain. Notes can be created based on an incoming caller. The notes can be transmitted to the conversation recipient for viewing before, during, and after the recipient accepts the conversation. This is facilitated by a communications client that operates to allow entry of the notes, and forwarding of the call recipient via a SIP framework. Moreover, notes previously taken and/or information provided manually and/or automatically by the communications system can be provided to an agent (e.g., ACD, receptionist) receiving the conversation, at any point in the conversation chain for quick identification not only of the conversation source but of previous information already collected.
摘要翻译：笔记在会话链上输入和传送给收件人。 Notes可以根据来电者创建。可以在收件人接受对话之前，期间和之后将音符传送到对话接收者进行查看。这通过操作以允许票据输入以及通过SIP框架转发呼叫接收者的通信客户端来促进。此外，在通信系统中手动和/或自动提供的注意事项和/或可由通信系统手动和/或自动提供的信息可以在会话链中的任何时刻提供给接收对话的代理（例如ACD，接待员），以便快速识别会话来源，但以前的信息已经收集。

4. 发明授权

US08548141B2 Techniques for transfer error recovery 有权
标题翻译：传输错误恢复技术
公开(公告)号：US08548141B2
公开(公告)日：2013-10-01
申请号：US13606664
申请日：2012-09-07
申请人： Amritansh Raghav , Michael Trommsdorff , Rajesh Ramanathan , Andreas Strebel
发明人： Amritansh Raghav , Michael Trommsdorff , Rajesh Ramanathan , Andreas Strebel
IPC分类号： H04M1/56 , H04M3/42 , H04M3/00
CPC分类号： H04M3/5183 , H04L65/1006 , H04M3/58 , H04M2203/2088
摘要： Techniques for transfer error recovery are described. A system may comprise a context generator module operative to record context information for a first call session between a first call terminal and a call system resource, and store the context information with a context identifier in a context table. The system may include a transfer error context module to couple to the context generator module, the transfer error context module operative to generate transfer error context information having the context identifier. The system may include a call transfer module to couple to the transfer error context module, the call transfer module operative to send the transfer error context information to the first call terminal for use in case of a transfer failure event. Other embodiments are described and claimed.
摘要翻译：描述了用于传输错误恢复的技术。系统可以包括上下文生成器模块，用于记录第一呼叫终端和呼叫系统资源之间的第一呼叫会话的上下文信息，并将上下文信息与上下文表中的上下文标识符一起存储。该系统可以包括传送错误上下文模块以耦合到上下文生成器模块，该传输错误上下文模块可操作以产生具有上下文标识符的传输错误上下文信息。系统可以包括呼叫转移模块以耦合到传送错误上下文模块，该呼叫转移模块可操作以将传输错误上下文信息发送到第一呼叫终端，以便在传送失败事件的情况下使用。描述和要求保护其他实施例。

5. 发明申请

US20090279533A1 EXTENSIBLE AND SECURE TRANSMISSION OF MULTIPLE CONVERSATION CONTEXTS 有权
标题翻译：可扩展和安全地传输多个对话内容
公开(公告)号：US20090279533A1
公开(公告)日：2009-11-12
申请号：US12117727
申请日：2008-05-08
申请人： Andreas Strebel , Ankit Tandon , Pradipta K. Basu , Sundar Anantharaman , Aatif Awan , Lokesh Srinivas Koppolu , Rajesh Ramanathan , Ramesh Vyaghrapuri , Srivatsa Srinivasan
发明人： Andreas Strebel , Ankit Tandon , Pradipta K. Basu , Sundar Anantharaman , Aatif Awan , Lokesh Srinivas Koppolu , Rajesh Ramanathan , Ramesh Vyaghrapuri , Srivatsa Srinivasan
IPC分类号： H04L12/66
CPC分类号： H04L12/66
摘要： The entry and transmission of notes to recipients along the conversation chain. Notes can be created based on an incoming caller. The notes can be transmitted to the conversation recipient for viewing before, during, and after the recipient accepts the conversation. This is facilitated by a communications client that operates to allow entry of the notes, and forwarding of the call recipient via a SIP framework. Moreover, notes previously taken and/or information provided manually and/or automatically by the communications system can be provided to an agent (e.g., ACD, receptionist) receiving the conversation, at any point in the conversation chain for quick identification not only of the conversation source but of previous information already collected.
摘要翻译：笔记在会话链上输入和传送给收件人。 Notes可以根据来电者创建。可以在收件人接受对话之前，期间和之后将音符传送到对话接收者进行查看。这通过操作以允许票据输入以及通过SIP框架转发呼叫接收者的通信客户端来促进。此外，在通信系统中手动和/或自动提供的注意事项和/或可由通信系统手动和/或自动提供的信息可以在会话链中的任何时刻提供给接收对话的代理（例如ACD，接待员），以便快速识别会话来源，但以前的信息已经收集。

6. 发明申请

US20120328084A1 TECHNIQUES FOR TRANSFER ERROR RECOVERY 有权
标题翻译：传输错误恢复技术
公开(公告)号：US20120328084A1
公开(公告)日：2012-12-27
申请号：US13606664
申请日：2012-09-07
申请人： Amritansh Raghav , Michael Trommsdorff , Rajesh Ramanathan , Andreas Strebel
发明人： Amritansh Raghav , Michael Trommsdorff , Rajesh Ramanathan , Andreas Strebel
IPC分类号： H04M3/08
CPC分类号： H04M3/5183 , H04L65/1006 , H04M3/58 , H04M2203/2088
摘要： Techniques for transfer error recovery are described. A system may comprise a context generator module operative to record context information for a first call session between a first call terminal and a call system resource, and store the context information with a context identifier in a context table. The system may include a transfer error context module to couple to the context generator module, the transfer error context module operative to generate transfer error context information having the context identifier. The system may include a call transfer module to couple to the transfer error context module, the call transfer module operative to send the transfer error context information to the first call terminal for use in case of a transfer failure event. Other embodiments are described and claimed.
摘要翻译：描述了用于传输错误恢复的技术。系统可以包括上下文生成器模块，用于记录第一呼叫终端和呼叫系统资源之间的第一呼叫会话的上下文信息，并将上下文信息与上下文表中的上下文标识符一起存储。该系统可以包括传送错误上下文模块以耦合到上下文生成器模块，该传输错误上下文模块可操作以产生具有上下文标识符的传输错误上下文信息。系统可以包括呼叫转移模块以耦合到传送错误上下文模块，该呼叫转移模块可操作以将传输错误上下文信息发送到第一呼叫终端，以便在传送失败事件的情况下使用。描述和要求保护其他实施例。

7. 发明授权

US08265248B2 Techniques for transfer error recovery 有权
标题翻译：传输错误恢复技术
公开(公告)号：US08265248B2
公开(公告)日：2012-09-11
申请号：US12027277
申请日：2008-02-07
申请人： Amritansh Raghav , Michael Trommsdorff , Rajesh Ramanathan , Andreas Strebel
发明人： Amritansh Raghav , Michael Trommsdorff , Rajesh Ramanathan , Andreas Strebel
IPC分类号： H04M1/56 , H04M3/42 , H04M3/00
CPC分类号： H04M3/5183 , H04L65/1006 , H04M3/58 , H04M2203/2088
摘要： Techniques for transfer error recovery are described. A system may comprise a context generator module operative to record context information for a first call session between a first call terminal and a call system resource, and store the context information with a context identifier in a context table. The system may include a transfer error context module to couple to the context generator module, the transfer error context module operative to generate transfer error context information having the context identifier. The system may include a call transfer module to couple to the transfer error context module, the call transfer module operative to send the transfer error context information to the first call terminal for use in case of a transfer failure event. Other embodiments are described and claimed.
摘要翻译：描述了用于传输错误恢复的技术。系统可以包括上下文生成器模块，用于记录第一呼叫终端和呼叫系统资源之间的第一呼叫会话的上下文信息，并将上下文信息与上下文表中的上下文标识符一起存储。该系统可以包括传送错误上下文模块以耦合到上下文生成器模块，该传输错误上下文模块可操作以产生具有上下文标识符的传输错误上下文信息。系统可以包括呼叫转移模块以耦合到传送错误上下文模块，该呼叫转移模块可操作以将传输错误上下文信息发送到第一呼叫终端，以便在传送失败事件的情况下使用。描述和要求保护其他实施例。

8. 发明申请

US20090202056A1 TECHNIQUES FOR TRANSFER ERROR RECOVERY 有权
标题翻译：传输错误恢复技术
公开(公告)号：US20090202056A1
公开(公告)日：2009-08-13
申请号：US12027277
申请日：2008-02-07
申请人： Amritansh Raghav , Michael Trommsdorff , Rajesh Ramanathan , Andreas Strebel
发明人： Amritansh Raghav , Michael Trommsdorff , Rajesh Ramanathan , Andreas Strebel
IPC分类号： H04M1/56
CPC分类号： H04M3/5183 , H04L65/1006 , H04M3/58 , H04M2203/2088
摘要： Techniques for transfer error recovery are described. A system may comprise a context generator module operative to record context information for a first call session between a first call terminal and a call system resource, and store the context information with a context identifier in a context table. The system may include a transfer error context module to couple to the context generator module, the transfer error context module operative to generate transfer error context information having the context identifier. The system may include a call transfer module to couple to the transfer error context module, the call transfer module operative to send the transfer error context information to the first call terminal for use in case of a transfer failure event. Other embodiments are described and claimed.
摘要翻译：描述了用于传输错误恢复的技术。系统可以包括上下文生成器模块，用于记录第一呼叫终端和呼叫系统资源之间的第一呼叫会话的上下文信息，并将上下文信息与上下文表中的上下文标识符一起存储。该系统可以包括传送错误上下文模块以耦合到上下文生成器模块，该传输错误上下文模块可操作以产生具有上下文标识符的传输错误上下文信息。系统可以包括呼叫转移模块以耦合到传送错误上下文模块，该呼叫转移模块可操作以将传输错误上下文信息发送到第一呼叫终端，以便在传送失败事件的情况下使用。描述和要求保护其他实施例。

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