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    • 6. 发明授权
    • Method for use by a telecommunications system in enabling improved
attendant services
    • 电信系统用于实现改进的话务员业务的方法
    • US5396542A
    • 1995-03-07
    • US114725
    • 1993-08-31
    • Langdon E. AlgerSteven L. Greenspan
    • Langdon E. AlgerSteven L. Greenspan
    • H04M3/51H04M3/53H04M1/64
    • H04M3/53H04M3/51H04M3/5166
    • A method where a telecommunication system records a message spoken by a caller and plays the recorded message to a human attendant for use in routing an incoming call without the attendant having to answer the incoming call. The system then responds to input from the attendant by playing the message to a third party to familiarize the third party with the call before the caller is removed from hold and the call is completed to the third party. In this manner, the first person that the caller speaks with has already listened to the message. The message is supplemented with additional voice messages or conversations as the call is handled by multiple parties. Wordspotting is used as the initial message is being recorded; if the wordspotting is successful, the recorded message is routed to a third party without any attendant involvement and the third party is familiarized with the call.
    • 一种方法,其中电信系统记录呼叫者所说出的消息,并将记录的消息播放到人员,用于路由来电,而不需要话务员必须接听来电。 系统然后通过向第三方播放消息来响应来自服务员的输入,以在呼叫者被取消保持之前使第三方熟悉呼叫,并且该呼叫已经完成给第三方。 以这种方式,呼叫者所说的第一个人已经听了消息。 当呼叫由多方处理时,消息将补充附加的语音消息或对话。 使用Wordspotting作为正在记录的初始消息; 如果wordspotting成功,则记录的消息将被路由到第三方,而不需要任何参与,并且第三方熟悉该呼叫。
    • 10. 发明授权
    • Intelligent pursuit detection
    • 智能追踪检测
    • US09503860B1
    • 2016-11-22
    • US14849599
    • 2015-09-10
    • Serguei MankovskiiSteven L. GreenspanMaria C. Velez-Rojas
    • Serguei MankovskiiSteven L. GreenspanMaria C. Velez-Rojas
    • H04W64/00H04W4/02
    • H04W4/027H04W4/023
    • Systems and methods may include receiving first motion data corresponding to a first object and receiving second motion data corresponding to a second object. The systems and methods may include determining whether the second object is following the first object based on the first motion data and the second motion data. The systems and methods may include receiving additional information corresponding to the second object. The systems and methods may include determining whether the second object poses a risk to the first object based on the additional information. The systems and methods may include performing processes in response to determining that the second object is following the first object and poses a risk to the first object. Such processes may include providing a notification to a subscribing party. The notification may indicate that the second object is following the first object and poses a risk to the first object.
    • 系统和方法可以包括接收对应于第一对象的第一运动数据并接收对应于第二对象的第二运动数据。 系统和方法可以包括基于第一运动数据和第二运动数据确定第二对象是否跟随第一对象。 系统和方法可以包括接收对应于第二对象的附加信息。 系统和方法可以包括基于附加信息确定第二对象是否对第一对象造成风险。 系统和方法可以包括响应于确定第二对象跟随第一对象并对第一对象构成风险来执行进程。 这样的过程可以包括向订阅方提供通知。 该通知可以指示第二个对象跟随第一个对象并对第一个对象构成风险。