专利快速检索-快速检索全球专利，免费商用专利数据库-IPRDB

1. 发明授权

US08199966B2 System and method for providing contemporaneous product information with animated virtual representations 有权
标题翻译：用动画虚拟表示提供同期产品信息的系统和方法
公开(公告)号：US08199966B2
公开(公告)日：2012-06-12
申请号：US12120381
申请日：2008-05-14
申请人： Sinem Guven , Myron Flickner , Gopal Sarma Pingali , Mark Edward Podlaseck , Robyn Ruth Schwartz
发明人： Sinem Guven , Myron Flickner , Gopal Sarma Pingali , Mark Edward Podlaseck , Robyn Ruth Schwartz
IPC分类号： G06K9/00
CPC分类号： G06Q30/0603 , G06Q30/016 , G06Q30/02 , G06Q30/0267 , G06Q30/0643
摘要： A system and method for providing contemporaneous product information with animated virtual representations includes identifying a product by detecting a marker with a user device. Based upon the product, an animated virtual representation is generated in a display of the user device. Information about the product is conveyed to the user by virtual interaction with the animated virtual representation.
摘要翻译：用于向动画虚拟表示提供同期产品信息的系统和方法包括通过用用户设备检测标记来识别产品。基于该产品，在用户设备的显示器中生成动画虚拟表示。通过与动画虚拟表示的虚拟交互，将关于产品的信息传达给用户。

2. 发明申请

US20090285483A1 SYSTEM AND METHOD FOR PROVIDING CONTEMPORANEOUS PRODUCT INFORMATION WITH ANIMATED VIRTUAL REPRESENTATIONS 有权
标题翻译：用动画虚拟表示提供现代产品信息的系统和方法
公开(公告)号：US20090285483A1
公开(公告)日：2009-11-19
申请号：US12120381
申请日：2008-05-14
申请人： Sinem Guven , Myron Flickner , Gopal Sarma Pingali , Mark Edward Podlaseck , Robyn Ruth Schwartz
发明人： Sinem Guven , Myron Flickner , Gopal Sarma Pingali , Mark Edward Podlaseck , Robyn Ruth Schwartz
IPC分类号： G06K9/00 , G06T13/00 , G06K7/10 , G06F3/048 , G06Q30/00 , G06Q10/00
CPC分类号： G06Q30/0603 , G06Q30/016 , G06Q30/02 , G06Q30/0267 , G06Q30/0643
摘要： A system and method for providing contemporaneous product information with animated virtual representations includes identifying a product by detecting a marker with a user device. Based upon the product, an animated virtual representation is generated in a display of the user device. Information about the product is conveyed to the user by virtual interaction with the animated virtual representation.
摘要翻译：用于向动画虚拟表示提供同期产品信息的系统和方法包括通过用用户设备检测标记来识别产品。基于该产品，在用户设备的显示器中生成动画虚拟表示。通过与动画虚拟表示的虚拟交互，将关于产品的信息传达给用户。

3. 发明申请

US20090287534A1 SYSTEM AND METHOD FOR PROVIDING CONTEMPORANEOUS PRODUCT INFORMATION AND SALES SUPPORT FOR RETAIL CUSTOMERS 审中-公开
标题翻译：为零售客户提供现代产品信息和销售支持的系统和方法
公开(公告)号：US20090287534A1
公开(公告)日：2009-11-19
申请号：US12120398
申请日：2008-05-14
申请人： Shang Qing Guo , Sinem Guven , Gopal Sarma Pingali , Mark Edward Podlaseck , Zon-yin Shae
发明人： Shang Qing Guo , Sinem Guven , Gopal Sarma Pingali , Mark Edward Podlaseck , Zon-yin Shae
IPC分类号： G06Q50/00
CPC分类号： G06Q30/02 , G06Q30/0205
摘要： A system and method for providing contemporaneous product information includes identifying a product by collecting information with a user device, and determining a customer location using information collected by the user device. Based upon the product and the customer location, a sales person qualified to respond to customer questions is identified. A link is established between the customer and the sales person to permit live chat between a sales person and the customer.
摘要翻译：用于提供同期产品信息的系统和方法包括通过用用户设备收集信息来识别产品，以及使用由用户设备收集的信息来确定客户位置。根据产品和客户位置，确定有资格回答客户问题的销售人员。建立客户和销售人员之间的链接，以便销售人员和客户之间进行即时聊天。

4. 发明申请

US20090043646A1 System and Method for the Automated Capture and Clustering of User Activities 审中-公开
标题翻译：自动捕获和聚类用户活动的系统和方法
公开(公告)号：US20090043646A1
公开(公告)日：2009-02-12
申请号：US11834443
申请日：2007-08-06
申请人： Gopal Sarma Pingali , Mark E. Podlaseck , Sinem Guven
发明人： Gopal Sarma Pingali , Mark E. Podlaseck , Sinem Guven
IPC分类号： G06F11/34
CPC分类号： G06F11/3409 , G06F11/3466 , G06F11/3476 , G06F2201/86 , G06Q10/0633
摘要： An electronic chronicling system and method that allows user actions performed by individuals, groups, or organizations to be automatically captured and grouped into chronicles based on activities, sub-activities and super-activities. The captured activities can then be filtered, viewed and navigated by a visualization and navigation mechanism to determine the relationships between activities and the time and resources spent on the various activities at fine levels of granularity and over various periods of time. The system allows users to gain greater insight into the relationship and resources spent on various activities in order to improve activity and process management efficiencies.
摘要翻译：基于活动，子活动和超级活动，允许个人，团体或组织执行的用户行为被自动捕获并分组为编年史的电子记录系统和方法。然后可以通过可视化和导航机制来过滤，查看和导航所捕获的活动，以确定活动之间的关系，以及在精细的粒度级别和不同时间段内对各种活动花费的时间和资源之间的关系。该系统允许用户更好地了解用于各种活动的关系和资源，以提高活动和流程管理效率。

5. 发明申请

US20090177690A1 Determining an Optimal Solution Set Based on Human Selection 审中-公开
标题翻译：基于人类选择确定最优解集
公开(公告)号：US20090177690A1
公开(公告)日：2009-07-09
申请号：US11968993
申请日：2008-01-03
申请人： Sinem Guven , Gopal Sarma Pingali , Debanjan Saha , Ramendra Kumar Sahoo , Anees Shaikh
发明人： Sinem Guven , Gopal Sarma Pingali , Debanjan Saha , Ramendra Kumar Sahoo , Anees Shaikh
IPC分类号： G06F17/30
CPC分类号： G06Q30/02
摘要： An exemplary method of determining a set of optimal solutions for a problem includes the steps of determining a set of probable solutions for the problem; presenting the set of probable solutions to at least one human expert; receiving at least one selection by the at least one human expert of at least one solution from the set of probable solutions; and determining a set of optimal solutions from the set of probable solutions based at least in part on the at least one selection by the at least one human expert. The method may also include steps of presenting at least one of the set of probable solutions and the set of optimal solutions to at least another human expert; permitting the at least another human expert to select at least one solution from at least one of the set of probable solutions and the set of optimal solutions; and determining a set of optimal solutions from the set of probable solutions based at least in part on the at least one selection by the at least one human expert and the at least one selection by the at least another human expert.
摘要翻译：确定问题的一组最优解的示例性方法包括以下步骤：确定该问题的可能解的集合; 向至少一位人类专家提供一套可能的解决方案; 由所述至少一个人类专家接收来自所述一组可能解决方案的至少一个解决方案的至少一个选择; 以及至少部分地基于所述至少一个人类专家的所述至少一个选择来从所述一组可能解决方案中确定一组最优解。该方法还可以包括以下步骤：向至少另一人类专家呈现该组可能解和集合的最优解中的至少一个; 允许所述至少另一个人类专家从所述一组可能解和所述一组最优解中的至少一个中选择至少一个解; 以及至少部分地基于所述至少一个人类专家的至少一个选择和所述至少另一个人类专家的所述至少一个选择来从所述一组可能解决方案中确定一组最优解。

6. 发明申请

US20130006701A1 ASSESSING AND MANAGING RISKS OF SERVICE RELATED CHANGES BASED ON DYNAMIC CONTEXT INFORMATION 审中-公开
标题翻译：基于动态背景信息评估和管理服务风险相关变化
公开(公告)号：US20130006701A1
公开(公告)日：2013-01-03
申请号：US13175275
申请日：2011-07-01
申请人： Sinem Guven , Mark A. Thomas
发明人： Sinem Guven , Mark A. Thomas
IPC分类号： G06Q10/00 , G06N5/04
CPC分类号： G06Q10/0635
摘要： A method of assessing and mitigating a risk of a proposed change includes entering a category of the change, filtering risk assessment questions based on the entered category of the proposed change, determining an initial risk based on a dynamic change context, determining at least one high risk factor that is associated with the initial risk, filtering mitigation risk questions based on the at least one high risk factors, and re-determining the risk from mitigation answers to the filtered mitigation risk questions.
摘要翻译：评估和减轻所提出的改变的风险的方法包括：输入变更类别，基于所提出的变更的输入类别过滤风险评估问题，基于动态变化上下文确定初始风险，确定至少一个高与初始风险相关的风险因素，基于至少一个高风险因素过滤减缓风险问题，以及重新确定对缓解风险问题的缓解的风险。

7. 发明申请

US20100042867A1 CUSTOMIZATION AND REUSE OF LOGGED AGENT ACTIVITY DURING REMOTE TAKE OVER HELP SESSION 失效
标题翻译：在帮助过程中远程登录的代理活动的自定义和重新使用
公开(公告)号：US20100042867A1
公开(公告)日：2010-02-18
申请号：US12190257
申请日：2008-08-12
申请人： Sinem Guven , Gopal Pingali , Claudio S. Pinhanez , Mark E. Podlaseck
发明人： Sinem Guven , Gopal Pingali , Claudio S. Pinhanez , Mark E. Podlaseck
IPC分类号： G06F11/07
CPC分类号： G06F11/0793 , G06F11/0748
摘要： An apparatus and a method is provided for verifying the setup of a current computer in need of repair, parsing and updating a previously created activity log file to provide usable steps that refer to the appropriate configuration settings for the computer being repaired. The method includes obtaining an indication of a problem on a remote computer, reviewing stored log files to determine if an old log file associated with the problem exists and if the old log file does not exist, creating a new log file to store steps associated with repair operations. The method also includes if the old log file exists, retrieving the old log file and obtaining the remote computer configurations, parsing the old log file to identify references to configuration settings and comparing the configuration settings in the old log file with the remote computer configuration. The method further includes updating at least one configuration setting of the old log file to reflect the remote computer configuration, if the at least one configuration setting in the old log file is different from the remote computer configuration and executing steps in the old log file to solve the problem on the remote computer.
摘要翻译：提供了一种装置和方法，用于验证需要修复，解析和更新先前创建的活动日志文件的当前计算机的设置，以提供参考正在修复的计算机的适当配置设置的可用步骤。该方法包括获得远程计算机上的问题的指示，查看存储的日志文件以确定是否存在与该问题相关联的旧日志文件，并且如果旧的日志文件不存在，则创建新的日志文件来存储与维修作业。该方法还包括如果旧日志文件存在，检索旧日志文件和获取远程计算机配置，解析旧日志文件以识别对配置设置的引用，并将旧日志文件中的配置设置与远程计算机配置进行比较。该方法还包括：如果旧日志文件中的至少一个配置设置与远程计算机配置不同，并且执行旧日志文件中的步骤，则更新旧日志文件的至少一个配置设置以反映远程计算机配置解决远程计算机上的问题。

8. 发明授权

US08055944B2 Customization and reuse of logged agent activity during remote take over help session 失效
标题翻译：在远程接管帮助会话期间定制和重用已记录的代理活动
公开(公告)号：US08055944B2
公开(公告)日：2011-11-08
申请号：US12190257
申请日：2008-08-12
申请人： Sinem Guven , Gopal Pingali , Claudio S. Pinhanez , Mark E. Podlaseck
发明人： Sinem Guven , Gopal Pingali , Claudio S. Pinhanez , Mark E. Podlaseck
IPC分类号： G06F11/00
CPC分类号： G06F11/0793 , G06F11/0748
摘要： An apparatus and a method is provided for verifying the setup of a current computer in need of repair, parsing and updating a previously created activity log file to provide usable steps that refer to the appropriate configuration settings for the computer being repaired. The method includes obtaining an indication of a problem on a remote computer, reviewing stored log files to determine if an old log file associated with the problem exists and if the old log file does not exist, creating a new log file to store steps associated with repair operations. The method also includes if the old log file exists, retrieving the old log file and obtaining the remote computer configurations, parsing the old log file to identify references to configuration settings and comparing the configuration settings in the old log file with the remote computer configuration. The method further includes updating at least one configuration setting of the old log file to reflect the remote computer configuration, if the at least one configuration setting in the old log file is different from the remote computer configuration and executing steps in the old log file to solve the problem on the remote computer.
摘要翻译：提供了一种装置和方法，用于验证需要修复，解析和更新先前创建的活动日志文件的当前计算机的设置，以提供参考正在修复的计算机的适当配置设置的可用步骤。该方法包括获得远程计算机上的问题的指示，查看存储的日志文件以确定是否存在与该问题相关联的旧日志文件，并且如果旧的日志文件不存在，则创建新的日志文件来存储与维修作业。该方法还包括如果旧日志文件存在，检索旧日志文件和获取远程计算机配置，解析旧日志文件以识别对配置设置的引用，并将旧日志文件中的配置设置与远程计算机配置进行比较。该方法还包括：如果旧日志文件中的至少一个配置设置与远程计算机配置不同，并且执行旧日志文件中的步骤，则更新旧日志文件的至少一个配置设置以反映远程计算机配置解决远程计算机上的问题。

你已经成功收藏专利！

检索式保存成功!

IPRDB

热门服务

关于我们

友情链接

联系方式