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1. 发明授权

US08712436B2 Method and system for automatically identifying wireless signal quality of a region 有权
标题翻译：自动识别区域无线信号质量的方法和系统
公开(公告)号：US08712436B2
公开(公告)日：2014-04-29
申请号：US14041406
申请日：2013-09-30
申请人： Shmuel Shaffer , Labhesh Patel
发明人： Shmuel Shaffer , Labhesh Patel
IPC分类号： H04W24/00
CPC分类号： H04W24/06 , G01C21/20 , G01C21/3461 , H04W24/08 , H04W64/006
摘要： A method for automatically identifying wireless signal quality of a region includes receiving signal quality information associated with wireless signals received by each of a plurality of mobile endpoints and receiving location information identifying locations of each of the plurality of mobile endpoints. The method also includes, based on the received signal quality information and the received location information, identifying a first region of an area, the first region having a first signal quality.
摘要翻译：用于自动识别区域的无线信号质量的方法包括接收与多个移动端点中的每一个接收的无线信号相关联的信号质量信息，以及接收识别多个移动端点中的每一个的位置的位置信息。所述方法还包括基于所接收的信号质量信息和所接收的位置信息，识别区域的第一区域，所述第一区域具有第一信号质量。

2. 发明申请

US20140031064A1 Method and System for Automatically Identifying Wireless Signal Quality of a Region 有权
标题翻译：自动识别区域无线信号质量的方法与系统
公开(公告)号：US20140031064A1
公开(公告)日：2014-01-30
申请号：US14041406
申请日：2013-09-30
申请人： Shmuel Shaffer , Labhesh Patel
发明人： Shmuel Shaffer , Labhesh Patel
IPC分类号： H04W64/00
CPC分类号： H04W24/06 , G01C21/20 , G01C21/3461 , H04W24/08 , H04W64/006
摘要： A method for automatically identifying wireless signal quality of a region includes receiving signal quality information associated with wireless signals received by each of a plurality of mobile endpoints and receiving location information identifying locations of each of the plurality of mobile endpoints. The method also includes, based on the received signal quality information and the received location information, identifying a first region of an area, the first region having a first signal quality.
摘要翻译：用于自动识别区域的无线信号质量的方法包括接收与多个移动端点中的每一个接收的无线信号相关联的信号质量信息，以及接收识别多个移动端点中的每一个的位置的位置信息。所述方法还包括基于所接收的信号质量信息和所接收的位置信息，识别区域的第一区域，所述第一区域具有第一信号质量。

3. 发明授权

US08588377B2 Method and system for grouping voice messages 有权
标题翻译：用于分组语音消息的方法和系统
公开(公告)号：US08588377B2
公开(公告)日：2013-11-19
申请号：US11681616
申请日：2007-03-02
申请人： Shmuel Shaffer , Labhesh Patel , Mukul Jain , Sanjeev Kumar
发明人： Shmuel Shaffer , Labhesh Patel , Mukul Jain , Sanjeev Kumar
IPC分类号： H04M1/64 , H04M1/725
CPC分类号： H04M3/5335 , H04M3/436 , H04M2201/41
摘要： A method for grouping voice messages includes extracting a voice signature from a voice message and tagging the voice message with an identification associated with the voice signature. The method also includes grouping the voice message based on the identification.
摘要翻译：用于分组语音消息的方法包括从语音消息中提取语音签名并用与语音签名相关联的标识来标记语音消息。该方法还包括基于识别对语音消息进行分组。

4. 发明授权

US08503624B2 Method and apparatus to process an incoming message 有权
公开(公告)号：US08503624B2
公开(公告)日：2013-08-06
申请号：US11237081
申请日：2005-09-28
申请人： Shmuel Shaffer , Alan D. Gatzke , Labhesh Patel , Mukul Jain
发明人： Shmuel Shaffer , Alan D. Gatzke , Labhesh Patel , Mukul Jain
IPC分类号： H04M1/64
CPC分类号： H04L51/04 , G06Q10/107 , H04M1/72552 , H04M3/4211 , H04M3/53333 , H04M3/537 , H04M2201/18 , H04M2203/301 , H04M2203/4536 , H04M2250/74
摘要： A method and apparatus to process an incoming message is described. The method may comprise, at a recipient system, receiving an incoming message from a message communicator and automatically analyzing message content to identify a keyword included in the message content. Thereafter, a predefined action associated with the keyword may be identified and the action may be performed. In an example embodiment, the predefined action may be a priority with the message, alerting an intended recipient of the message, routing the message to the intended recipient, paging the intended recipient, emailing the message to the intended recipient, sending an SMS message to the intended recipient, or the like. In an example embodiment, a user/owner of a mailbox may search a message database to identify incoming messages which includes the search term in the message content.

5. 发明授权

US08442208B2 Method and system for transferring an automatic call distributor call 有权
标题翻译：用于传送自动呼叫分配器呼叫的方法和系统
公开(公告)号：US08442208B2
公开(公告)日：2013-05-14
申请号：US11210064
申请日：2005-08-23
申请人： Shmuel Shaffer , Balaji Sundara , Labhesh Patel , Denise G. Caballero-McCann
发明人： Shmuel Shaffer , Balaji Sundara , Labhesh Patel , Denise G. Caballero-McCann
IPC分类号： H04M3/00
CPC分类号： H04M3/5232 , H04L65/80 , H04M3/2236
摘要： A method for transferring an automatic call distributor call includes receiving from a caller a call for distribution to one of a plurality of agents and distributing the call to a first agent of the plurality of agents for handling. The method includes receiving a transfer request to transfer the call to a supervisor and selecting an available supervisor to receive the call. The available supervisor comprises a supervisor not in an uninterruptible state. The method includes transferring the call to the selected available supervisor.
摘要翻译：一种用于传送自动呼叫分配器呼叫的方法包括从呼叫者接收分配给多个代理之一的呼叫，并将呼叫分发给多个代理的第一代理进行处理。该方法包括接收传送请求以将呼叫传送给主管，并选择可用主管接收呼叫。可用的主管包括不处于不间断状态的主管。该方法包括将呼叫转移到所选择的可用主管。

6. 发明授权

US08358756B2 Techniques for marking and manipulating voice message segments through a telephone user interface 有权
标题翻译：通过电话用户界面标记和操纵语音消息段的技术
公开(公告)号：US08358756B2
公开(公告)日：2013-01-22
申请号：US13206746
申请日：2011-08-10
申请人： Joseph Khouri , Labhesh Patel , Mukul Jain , Sanjeev Kumar , Shmuel Shaffer
发明人： Joseph Khouri , Labhesh Patel , Mukul Jain , Sanjeev Kumar , Shmuel Shaffer
IPC分类号： H04M1/64
CPC分类号： H04M3/53383 , H04M2203/303 , H04M2203/4554
摘要： In one embodiment, techniques for manipulating a voice message using a telephone user interface are provided. The telephone user interface receives a mark begin segment command from a telephonic device through a voice modality. The mark begin segment command indicates a beginning point for a voice message segment in the voice message. The telephone user interface then receives a mark end segment command from the telephonic device through the voice modality. The mark segment command indicates an ending point for the voice message segment in the voice message. An action command from the telephonic device is received and an action based on the action command for the voice message segment is performed. The voice message segment is a portion of the voice message determined based on the indicated beginning point of the voice message segment and the indicated ending point of the voice message segment in the voice message.
摘要翻译：在一个实施例中，提供了使用电话用户界面来操纵语音消息的技术。电话用户界面通过语音模式从电话设备接收标记开始段命令。标记开始段命令指示语音消息中的语音消息段的起始点。电话用户界面然后通过语音模式从电话设备接收标记结束段命令。标记段命令指示语音消息中的语音消息段的结束点。接收到来自电话设备的动作命令，并且执行基于语音消息段的动作命令的动作。语音消息段是基于语音消息段的所指示的起始点和语音消息中语音消息段的所指示的终点确定的语音消息的一部分。

7. 发明授权

US08341663B2 Facilitating real-time triggers in association with media streams 有权
标题翻译：促进与媒体流相关联的实时触发
公开(公告)号：US08341663B2
公开(公告)日：2012-12-25
申请号：US11870406
申请日：2007-10-10
申请人： Shmuel Shaffer , Mukul Jain , Labhesh Patel , Sanjeev Kumar , Sravan Vadlakonda , Arthur Gerald Howarth , Ashish P. Chotai , Aseem Asthana , Rajneesh Kumar , Shantanu Sarkar
发明人： Shmuel Shaffer , Mukul Jain , Labhesh Patel , Sanjeev Kumar , Sravan Vadlakonda , Arthur Gerald Howarth , Ashish P. Chotai , Aseem Asthana , Rajneesh Kumar , Shantanu Sarkar
IPC分类号： H04N7/10 , H04N7/025
CPC分类号： H04N7/163 , H04N21/4147 , H04N21/4333 , H04N21/4334 , H04N21/44004 , H04N21/44008 , H04N21/458 , H04N21/8456
摘要： In one embodiment, a Media Analysis and Delivery System obtains a set of media delivery rules, wherein the set of media delivery rules includes one or more triggers, each of the triggers identifying a topic of interest. The Media Analysis and Delivery System examines a media stream for at least one of the one or more triggers in accordance with the set of media delivery rules. The Media Analysis and Delivery System provides at least a portion of the media stream in response to at least one of the triggers in accordance with at least one of the set of media delivery rules.
摘要翻译：在一个实施例中，媒体分析和传送系统获得一组媒体递送规则，其中该组媒体递送规则包括一个或多个触发，每个触发器识别感兴趣的主题。媒体分析和传送系统根据媒体传送规则集来检查一个或多个触发器中的至少一个的媒体流。媒体分析和传送系统根据所述一组媒体传送规则中的至少一个响应于至少一个触发器提供媒体流的至少一部分。

8. 发明授权

US08311726B2 Ad-hoc mobile IP network for intelligent transportation system 有权
标题翻译：智能交通系统专用移动IP网络
公开(公告)号：US08311726B2
公开(公告)日：2012-11-13
申请号：US13241966
申请日：2011-09-23
申请人： Labhesh Patel , Sanjeev Kumar , Shmuel Shaffer , Mukul Jain , Randall Paul Joseph Ethier
发明人： Labhesh Patel , Sanjeev Kumar , Shmuel Shaffer , Mukul Jain , Randall Paul Joseph Ethier
IPC分类号： G06F7/00 , G08G1/00
CPC分类号： G08G1/00 , G08G1/20
摘要： A method for intelligently managing a transportation network is provided. The method may include providing a roadside apparatus 18 to communicate with nodes 14A to 14D associated with vehicles 12A to 12D in a transportation network, the vehicle nodes being in a neighborhood range of the roadside apparatus. The roadside apparatus may dynamically detect the presence of a node 14A associated with a first vehicle 12A, and establish a mobile Internet Protocol (IP) network between the roadside apparatus and the first vehicle's node. The roadside apparatus 18 receives, in real-time, from the first vehicle's node 14A event data of events associated with the first vehicle 12A over the mobile IP network. The roadside apparatus 18 or nodes 14A to 14D may further receive or transmit real-time command data to control subsystems of a vehicle.
摘要翻译：提供了一种智能管理交通网络的方法。该方法可以包括提供路侧设备18与运输网络中与车辆12A至12D相关联的节点14A至14D通信，车辆节点位于路边设备的邻近范围内。路侧设备可以动态地检测与第一车辆12A相关联的节点14A的存在，并且在路侧设备和第一车辆的节点之间建立移动因特网协议（IP）网络。路边设备18通过移动IP网络实时地从第一车辆节点14A接收与第一车辆12A相关联的事件的事件数据。路侧设备18或节点14A至14D可以进一步接收或发送实时命令数据到车辆的控制子系统。

9. 发明授权

US08286183B2 Techniques for task management using presence 有权
标题翻译：使用存在的任务管理技术
公开(公告)号：US08286183B2
公开(公告)日：2012-10-09
申请号：US11255828
申请日：2005-10-22
申请人： Randall Baird , Labhesh Patel , Denise Caballero-Mccann , Shmuel Shaffer
发明人： Randall Baird , Labhesh Patel , Denise Caballero-Mccann , Shmuel Shaffer
IPC分类号： G06F9/46 , H04L12/16
CPC分类号： G06Q10/06 , G06Q10/109
摘要： Techniques for scheduling a task include receiving task data and quorum data. Task data describes tasks to be performed by one or more participants. Quorum data indicates a participant set of one or more participants to perform each task. Current user data may also be received. Current user data describes a current task set of one or more tasks currently being performed by a particular participant. Either or both of the task data and the current user data describe interruptibility through a particular medium of a plurality of communications media. A particular time interval to schedule a particular task is determined based at least in part on the interruptibility of the task or the particular participant. These techniques allow either or both unscheduled tasks and previously scheduled tasks to be moved to time intervals that overlap other scheduled tasks, including tasks currently being performed by a participant.
摘要翻译：用于调度任务的技术包括接收任务数据和法定数据。任务数据描述要由一个或多个参与者执行的任务。法定人数数据表示执行每项任务的一个或多个参与者的参与者组。还可以接收当前用户数据。当前用户数据描述当前由特定参与者执行的一个或多个任务的当前任务集。任务数据和当前用户数据中的一个或两个都描述了通过多个通信介质的特定介质的中断。至少部分地基于任务或特定参与者的中断来确定调度特定任务的特定时间间隔。这些技术允许任何一个或两个非预定任务或先前调度的任务移动到与其他计划任务重叠的时间间隔，包括当前由参与者执行的任务。

10. 发明授权

US08284920B2 Method and system for transferring a call at an automatic call distribution system 有权
标题翻译：用于在自动呼叫分配系统中传送呼叫的方法和系统
公开(公告)号：US08284920B2
公开(公告)日：2012-10-09
申请号：US11076896
申请日：2005-03-10
申请人： Shmuel Shaffer , Gebran G. Chahrouri , Labhesh Patel , Joseph F. Khouri
发明人： Shmuel Shaffer , Gebran G. Chahrouri , Labhesh Patel , Joseph F. Khouri
IPC分类号： H04M3/42 , H04M3/00
CPC分类号： H04M3/58 , H04M3/51 , H04M3/56
摘要： A method for transferring a call at an automatic call distribution system includes receiving from a caller a call for connection with one of a plurality of agents and connecting the call to a selected first agent of the plurality of agents. The method includes, while maintaining communication between the first agent and the caller, receiving a request to transfer the call to another one of the plurality of agents and selecting a second agent of the plurality of agents to receive the call transfer. The method also includes notifying the first agent of the selection of the second agent to receive the call transfer and transferring the call to the second agent.
摘要翻译：一种用于在自动呼叫分配系统中传送呼叫的方法包括从呼叫者接收呼叫以与多个代理中的一个进行连接，并将呼叫连接到多个代理的所选择的第一代理。该方法包括在维持第一代理和呼叫者之间的通信的同时，接收将呼叫转移到多个代理中的另一个代理并请求多个代理的第二代理接收呼叫转移的请求。该方法还包括通知第一代理人选择第二代理以接收呼叫转移并将呼叫转移给第二代理。

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