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    • 1. 发明授权
    • Text mining device, text mining method, and text mining program
    • 文本挖掘设备,文本挖掘方法和文本挖掘程序
    • US08229956B2
    • 2012-07-24
    • US12086190
    • 2006-11-30
    • Takahiro IkedaYoshihiro Ikeda, legal representativeSatoshi NakazawaYousuke SakaoKenji Satoh
    • Takahiro IkedaSatoshi NakazawaYousuke SakaoKenji Satoh
    • G06F17/30
    • G06F17/30616
    • With respect to each part at which a word included in a characteristic condition defining a characteristic text set designated by a user through the input device appears in text, the characteristic condition assurance degree calculating unit of the text mining device obtains a reliability of the word from the word reliability storage unit to operate a value of a characteristic condition assurance degree for each text by predetermined operation based on all the obtained reliabilities. The characteristic condition assurance degree calculating unit executes operation such that when a value of each reliability is large, a value of a degree of assurance becomes large. The representative text output unit outputs text whose characteristic condition assurance degree is the highest among texts whose characteristic condition assurance degrees are calculated together with its characteristic condition assurance degree.
    • 对于通过输入装置定义由用户指定的特征文本集的特征条件中包含的单词出现在文本中的每个部分,文本挖掘装置的特征条件保证度计算单元获得单词的可靠性, 字可靠性存储单元,用于通过基于所有获得的可靠性的预定操作来操作每个文本的特征条件保证度的值。 特征状态保证度计算单元执行操作,使得当每个可靠性的值大时,保证程度的值变大。 代表性文本输出单元输出其特征条件保证度与其特征条件保证度一起计算的文本中的特征条件保证度最高的文本。
    • 6. 发明申请
    • Text Mining Device, Text Mining Method, and Text Mining Program
    • 文本挖掘设备,文本挖掘方法和文本挖掘程序
    • US20100223291A1
    • 2010-09-02
    • US12086190
    • 2006-11-30
    • Takahiro IkedaSatoshi NakazawaYousuke SakaoKenji Satoh
    • Takahiro IkedaSatoshi NakazawaYousuke SakaoKenji Satoh
    • G06F17/30
    • G06F17/30616
    • With respect to each part at which a word included in a characteristic condition defining a characteristic text set designated by a user through the input device appears in text, the characteristic condition assurance degree calculating unit of the text mining device obtains a reliability of the word from the word reliability storage unit to operate a value of a characteristic condition assurance degree for each text by predetermined operation based on all the obtained reliabilities. The characteristic condition assurance degree calculating unit executes operation such that when a value of each reliability is large, a value of a degree of assurance becomes large. The representative text output unit outputs text whose characteristic condition assurance degree is the highest among texts whose characteristic condition assurance degrees are calculated together with its characteristic condition assurance degree.
    • 对于通过输入装置定义由用户指定的特征文本集的特征条件中包含的单词出现在文本中的每个部分,文本挖掘装置的特征条件保证度计算单元获得单词的可靠性, 字可靠性存储单元,用于通过基于所有获得的可靠性的预定操作来操作每个文本的特征条件保证度的值。 特征状态保证度计算单元执行操作,使得当每个可靠性的值大时,保证程度的值变大。 代表性文本输出单元输出其特征条件保证度与其特征条件保证度一起计算的文本中的特征条件保证度最高的文本。
    • 8. 发明申请
    • Customer Help Supporting System, Customer Help Supporting Device, Customer Help Supporting Method, and Customer Help Supporting Program
    • 客户帮助支持系统,客户帮助支持设备,客户帮助支持方法和客户帮助支持计划
    • US20080167914A1
    • 2008-07-10
    • US11884921
    • 2006-02-22
    • Takahiro IkedaYoshihiro IkedaSatoshi NakazawaKenji Satoh
    • Takahiro IkedaYoshihiro IkedaSatoshi NakazawaKenji Satoh
    • G06Q10/00G06F17/30
    • G10L15/22G06F16/3334G06Q10/06311G06Q30/0201
    • A customer help supporting device includes an input unit (100) such as a microphone, a data processing unit (200A), a storage unit (300A) such as a hard disk, and an output unit (400) such as a display. The storage unit (300A) has a support information storage section (301) stores support information to be presented to an attendant and a combination of one or more utterance contents the utterers of which are specified. The support information is associated with the combination. The data processing unit (200A) has utterance content temporary holding means (201) for temporarily holding the whole utterance contents sequentially inputted from the time when the conversation relating to the utterance contents starts, utterance content condition matching means (202) for screening the support information to be presented to the attendant only when the utterance contents which are the presentation condition of the support information all match the utterance contents in the utterance content sequence up to the present held in the utterance content temporary holding means (201), and support information output means (203) for outputting the support information to the output unit (400). The support information to be presented to the attendant and the presentation timing are minutely controlled depending on the progress of the utterance contents.
    • 客户帮助支持装置包括诸如麦克风的输入单元(100),数据处理单元(200A),诸如硬盘的存储单元(300A)以及诸如显示器的输出单元(400) 。 存储单元(300A)具有支持信息存储部(301),存储要呈现给服务员的支持信息,以及其指定的一个或多个话语内容的组合。 支持信息与组合相关联。 数据处理单元(200A)具有发声内容临时保持装置(201),用于临时保持从与话语内容开始相关的会话开始时顺序地输入的整个话音内容,用于屏蔽该话音内容条件匹配装置(202)的话语内容条件匹配装置 支持信息仅当作为支持信息的呈现条件的话语内容与话语内容临时保持装置(201)中保持的话音内容序列中的话语内容匹配时,才能呈现给话务员,并且支持 信息输出装置(203),用于将支持信息输出到输出单元(400)。 根据发音内容的进度,精简地控制要呈现给演讲人的支持信息和呈现时间。