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1. 发明申请

US20050100158A1 Real-time client survey systems and methods 有权
标题翻译：实时客户调查系统和方法
公开(公告)号：US20050100158A1
公开(公告)日：2005-05-12
申请号：US10702329
申请日：2003-11-06
申请人： Barrett Kreiner , Ronald Perrella , John Slemmer
发明人： Barrett Kreiner , Ronald Perrella , John Slemmer
IPC分类号： H04M3/51 , H04M3/00 , H04M5/00
CPC分类号： H04M3/5166 , H04M2203/401
摘要： A system and method is provided that includes an automatic call distribution system adapted to communicate over a network and includes a first software control module. The automatic call distribution system is configured to route incoming calls received from the network to a call agent station in communication therewith based on the availability of call agent station. The system provides an interactive voice response system in communication with the automatic call distribution system for administering a survey to a client in communication with the call agent station. Under the control of the first software control module, the automatic call distribution system routes the incoming call from the call agent station to the interactive voice response system for administering the survey to the client.
摘要翻译：提供了一种系统和方法，其包括适于通过网络进行通信并包括第一软件控制模块的自动呼叫分配系统。自动呼叫分配系统被配置为基于呼叫代理站的可用性将从网络接收到的呼入路由到与之通信的呼叫代理站。该系统提供与自动呼叫分配系统通信的交互式语音响应系统，用于向与呼叫代理站通信的客户端进行调查。在第一软件控制模块的控制下，自动呼叫分配系统将来自呼叫代理站的呼入路由到用于向客户端管理调查的交互式语音应答系统。

2. 发明授权

US07609832B2 Real-time client survey systems and methods 有权
标题翻译：实时客户调查系统和方法
公开(公告)号：US07609832B2
公开(公告)日：2009-10-27
申请号：US10702329
申请日：2003-11-06
申请人： Barrett Kreiner , Ronald Perrella , John Slemmer
发明人： Barrett Kreiner , Ronald Perrella , John Slemmer
IPC分类号： H04M3/00 , H04M3/42
CPC分类号： H04M3/5166 , H04M2203/401
摘要： A system and method is provided that includes an automatic call distribution system adapted to communicate over a network and includes a first software control module. The automatic call distribution system is configured to route incoming calls received from the network to a call agent station in communication therewith based on the availability of call agent station. The system provides an interactive voice response system in communication with the automatic call distribution system for administering a survey to a client in communication with the call agent station. Under the control of the first software control module, the automatic call distribution system routes the incoming call from the call agent station to the interactive voice response system for administering the survey to the client.
摘要翻译：提供了一种系统和方法，其包括适于通过网络进行通信并包括第一软件控制模块的自动呼叫分配系统。自动呼叫分配系统被配置为基于呼叫代理站的可用性将从网络接收到的呼入路由到与之通信的呼叫代理站。该系统提供与自动呼叫分配系统通信的交互式语音响应系统，用于向与呼叫代理站通信的客户端进行调查。在第一软件控制模块的控制下，自动呼叫分配系统将来自呼叫代理站的呼入路由到用于向客户端管理调查的交互式语音应答系统。

3. 发明授权

US07869798B2 Methods, systems, and computer-readable media for redirecting telephone calls from a wireless device in a telecommunications network 失效
标题翻译：用于从电信网络中的无线设备重定向电话呼叫的方法，系统和计算机可读介质
公开(公告)号：US07869798B2
公开(公告)日：2011-01-11
申请号：US10964369
申请日：2004-10-13
申请人： Ronald Perrella , John Slemmer , Barrett Kreiner
发明人： Ronald Perrella , John Slemmer , Barrett Kreiner
IPC分类号： H04M3/42
CPC分类号： H04M3/54 , H04M1/006 , H04M1/72563 , H04M1/72566 , H04M3/42161
摘要： Methods, systems, and computer-readable media are provided for redirecting telephone calls from a wireless device in a telecommunications network. The existence of a predefined condition is determined after an incoming call is received in the wireless device. The predefined condition may be based on a number of criteria including the current time and date, the current quantity of minutes used in the wireless device, the current estimated bill for usage of the wireless device, a current quantity of received calls in the wireless device when the incoming call is received, and the telephone number associated with the incoming call when the incoming call is received. If the predefined conditions exists, call forwarding rules stored in the wireless device are retrieved and executed from the wireless device. The call forwarding rules include instructions, based on the predefined condition, for redirecting the incoming call.
摘要翻译：提供方法，系统和计算机可读介质用于从电信网络中的无线设备重定向电话呼叫。在无线设备中接收到来话呼叫之后确定预定义条件的存在。预定义条件可以基于包括当前时间和日期，无线设备当前使用的分钟数，无线设备的当前使用估计帐单，无线设备中的接收呼叫的当前数量的准则当接收到来电时，以及当接收到来电时，与来电相关联的电话号码。如果存在预定条件，则从无线设备检索和执行存储在无线设备中的呼叫转移规则。呼叫转移规则包括基于预定义条件的用于重定向呼入呼叫的指令。

4. 发明申请

US20060079215A1 Methods, systems, and computer-readable media for redirecting telephone calls from a wireless device in a telecommunications network 失效
标题翻译：用于从电信网络中的无线设备重定向电话呼叫的方法，系统和计算机可读介质
公开(公告)号：US20060079215A1
公开(公告)日：2006-04-13
申请号：US10964369
申请日：2004-10-13
申请人： Ronald Perrella , John Slemmer , Barrett Kreiner
发明人： Ronald Perrella , John Slemmer , Barrett Kreiner
IPC分类号： H04M3/42
CPC分类号： H04M3/54 , H04M1/006 , H04M1/72563 , H04M1/72566 , H04M3/42161
摘要： Methods, systems, and computer-readable media are provided for redirecting telephone calls from a wireless device in a telecommunications network. The existence of a predefined condition is determined after an incoming call is received in the wireless device. The predefined condition may be based on a number of criteria including the current time and date, the current quantity of minutes used in the wireless device, the current estimated bill for usage of the wireless device, a current quantity of received calls in the wireless device when the incoming call is received, and the telephone number associated with the incoming call when the incoming call is received. If the predefined conditions exists, call forwarding rules stored in the wireless device are retrieved and executed from the wireless device. The call forwarding rules include instructions, based on the predefined condition, for redirecting the incoming call.
摘要翻译：提供方法，系统和计算机可读介质用于从电信网络中的无线设备重定向电话呼叫。在无线设备中接收到来话呼叫之后确定预定义条件的存在。预定义条件可以基于包括当前时间和日期，无线设备当前使用的分钟数，无线设备的当前使用估计帐单，无线设备中的接收呼叫的当前数量的准则当接收到来电时，以及当接收到来电时，与来电相关联的电话号码。如果存在预定条件，则从无线设备检索和执行存储在无线设备中的呼叫转移规则。呼叫转移规则包括基于预定义条件的用于重定向呼入呼叫的指令。

5. 发明申请

US20060029005A1 Device for aggregating, translating, and disseminating communications within a multiple device environment 有权
公开(公告)号：US20060029005A1
公开(公告)日：2006-02-09
申请号：US11232642
申请日：2005-09-22
申请人： John Slemmer , Stefan Olsson , Barrett Kreiner , Andre Jarboe , Kevin Kleinfelter
发明人： John Slemmer , Stefan Olsson , Barrett Kreiner , Andre Jarboe , Kevin Kleinfelter
IPC分类号： H04L12/16
CPC分类号： G05B15/02 , H04L12/2805 , H04L12/2827 , H04L29/06 , H04L67/04 , H04L67/125 , H04L67/28 , H04L67/2819 , H04L67/2823 , H04L67/2871 , H04L67/327 , H04L69/18 , H04L69/329 , H04N21/43615
摘要： Aggregator devices and methods are disclosed for establishing device interaction in an environment containing other electronic devices and the aggregator device. The aggregator device has a transmitter, receiver, memory storing interaction rules, and a processor for implementing the interaction rules in association with the transmitter, receiver, and other devices of the environment. The methods involve transmitting a message to the aggregator from a first device, referencing rules of device interaction for the environment, and then according to the rules of device interaction, transmitting a message from the aggregator to a second device. The rules of device interaction may include instructions that are to be transmitted from the aggregator in response to the aggregator receiving change of state messages from devices of the environment.

6. 发明申请

US20050120376A1 Content control in a device environment 有权
公开(公告)号：US20050120376A1
公开(公告)日：2005-06-02
申请号：US11022149
申请日：2004-12-22
申请人： John Slemmer , Stefan Olsson , Barrett Kreiner , Andre Jarboe , Kevin Kleinfelter
发明人： John Slemmer , Stefan Olsson , Barrett Kreiner , Andre Jarboe , Kevin Kleinfelter
IPC分类号： G05B13/02 , G05B15/02 , H04N7/173
CPC分类号： H04L9/32 , G05B13/028 , G05B15/02 , G06F21/10 , H04H60/16 , H04H60/80 , H04L12/2803 , H04L12/2805 , H04L12/2812 , H04L12/2832 , H04L2012/2849 , H04N7/163 , H04N7/1675 , H04N7/173 , H04N21/2541 , H04N21/4131 , H04N21/43615 , H04N21/4627 , H04N21/835 , Y10S707/99939
摘要： Devices and methods are disclosed for controlling content within a device environment through interaction among electronic devices of the environment. The device has a transmitter, receiver, memory storing interaction rules and content rules and a processor for implementing the interaction rules and content rules in association with the transmitter, receiver, and other devices of the environment. Methods involve obtaining content information of the media about to be played and comparing the content information to the content rules stored at a device. An instruction about playback of the media content is generated. Methods may also involve seeking rights information for media content and determining whether rights information exists for identified media content in response to the request. When rights information does exist for the identified media content, a message is sent that includes the rights information.

7. 发明申请

US20060200557A1 Notification device interaction 有权
标题翻译：通知设备交互
公开(公告)号：US20060200557A1
公开(公告)日：2006-09-07
申请号：US11353868
申请日：2006-02-14
申请人： John Slemmer , Stefan Olsson , Barrett Kreiner , Andre Jarboe , Kevin Kleinfelter
发明人： John Slemmer , Stefan Olsson , Barrett Kreiner , Andre Jarboe , Kevin Kleinfelter
IPC分类号： G06F15/173
CPC分类号： G06F9/542 , G06F2209/544
摘要： Devices and methods are disclosed for establishing device interaction among electronic devices of a device environment and a notification device interfaced with the user. Notification devices allow the user to communicate directly with the device environment, such as by entering information in a mobile phone that has a wireless connection to the environment. A device of the environment has a first transmitter and receiver for communicating with other devices, such as a notification device within the environment. In the instance where a notification device is located remotely, the device of the environment may also include a second transmitter and receiver for communicating with the remotely located notification device through a remote communications transport. A memory stores interaction rules and translation rules, and a processor implements the interaction rules and translation rules to establish interaction with the notification device. Methods may involve detecting a change of state at a device and then communicating with the notification device in accordance with the interaction rules and translation rules thereafter. Methods may also involve directing a message from a notification device to a device of the environment, such as through the remote communication transport, and then communicating from the device of the environment to additional devices.
摘要翻译：公开了用于在设备环境的电子设备和与用户接口的通知设备之间建立设备交互的设备和方法。通知设备允许用户直接与设备环境通信，例如通过在具有与环境的无线连接的移动电话中输入信息。环境的设备具有用于与其他设备（例如环境内的通知设备）通信的第一发射器和接收器。在通知设备远程定位的情况下，环境的设备还可以包括用于通过远程通信传输与位于远程的通知设备通信的第二发射器和接收器。存储器存储交互规则和转换规则，并且处理器实现交互规则和转换规则以建立与通知设备的交互。方法可以包括检测设备状态的改变，然后根据交互规则和之后的转换规则与通知设备进行通信。方法还可以包括将消息从通知设备引导到环境的设备，例如通过远程通信传输，然后从环境的设备到附加设备进行通信。

8. 发明申请

US20060272030A1 Content control in a device environment 有权
公开(公告)号：US20060272030A1
公开(公告)日：2006-11-30
申请号：US11500015
申请日：2006-08-07
申请人： John Slemmer , Stefan Olsson , Barrett Kreiner , Andre Jarboe , Kevin Kleinfelter
发明人： John Slemmer , Stefan Olsson , Barrett Kreiner , Andre Jarboe , Kevin Kleinfelter
IPC分类号： H04L9/32
CPC分类号： H04L9/32 , G05B13/028 , G05B15/02 , G06F21/10 , H04H60/16 , H04H60/80 , H04L12/2803 , H04L12/2805 , H04L12/2812 , H04L12/2832 , H04L2012/2849 , H04N7/163 , H04N7/1675 , H04N7/173 , H04N21/2541 , H04N21/4131 , H04N21/43615 , H04N21/4627 , H04N21/835 , Y10S707/99939
摘要： Devices and methods are disclosed for controlling content within a device environment through interaction among electronic devices of the environment. The device has a transmitter, receiver, memory storing interaction rules and content rules and a processor for implementing the interaction rules and content rules in association with the transmitter, receiver, and other devices of the environment. Methods involve obtaining content information of the media about to be played and comparing the content information to the content rules stored at a device. An instruction about playback of the media content is generated. Methods may also involve seeking rights information for media content and determining whether rights information exists for identified media content in response to the request. When rights information does exist for the identified media content, a message is sent that includes the rights information.

9. 发明申请

US20060195412A1 Learning device interaction rules 有权
公开(公告)号：US20060195412A1
公开(公告)日：2006-08-31
申请号：US11353876
申请日：2006-02-14
申请人： John Slemmer , Stefan Olsson , Barrett Kreiner , Andre Jarboe , Kevin Kleinfelter
发明人： John Slemmer , Stefan Olsson , Barrett Kreiner , Andre Jarboe , Kevin Kleinfelter
IPC分类号： G06N5/02
CPC分类号： H04L41/16 , G05B13/028 , G05B15/02 , G05B2219/23443 , G05B2219/2642 , G06F17/30424 , G06N5/046 , G06N99/005 , G08C2201/33 , H04L12/2816
摘要： Devices and methods are disclosed for establishing interaction among electronic devices of an environment. The device has a transmitter, receiver, memory for storing interaction rules, and a processor for learning the interaction rules in association with the transmitter, receiver, and other devices of the environment. The device also includes components for performing the device specific functions and a state sensor for determining the logical or physical state of the device. Methods involve observing at one or more devices change of state activity among the plurality of devices through receiving a change of state message that is transmitted to the one or more devices. A set of rules are learned at the one or more devices based upon observing the change of state activity. The learned set of rules are then applied at the one or more devices to automatically control changes of state of devices within the plurality of devices.

10. 发明申请

US20050007978A1 Device for aggregating, translating, and disseminating communications within a multiple device environment 有权
标题翻译：用于在多个设备环境中聚合，翻译和传播通信的设备
公开(公告)号：US20050007978A1
公开(公告)日：2005-01-13
申请号：US10914710
申请日：2004-08-06
申请人： John Slemmer , Stefan Olsson , Barrett Kreiner , Andre Jarboe , Kevin Kleinfelter
发明人： John Slemmer , Stefan Olsson , Barrett Kreiner , Andre Jarboe , Kevin Kleinfelter
IPC分类号： G05B19/00 , G08B29/00 , H04J1/16 , H04J3/02 , H04J99/00 , H04L9/32 , H04L12/16 , H04L12/28 , H04L29/06 , H04L29/08
CPC分类号： G05B15/02 , H04L12/2805 , H04L12/2827 , H04L29/06 , H04L67/04 , H04L67/125 , H04L67/28 , H04L67/2819 , H04L67/2823 , H04L67/2871 , H04L67/327 , H04L69/18 , H04L69/329 , H04N21/43615
摘要： Aggregator devices and methods are disclosed for establishing device interaction in an environment containing other electronic devices and the aggregator device. The aggregator device has a transmitter, receiver, memory storing interaction rules, and a processor for implementing the interaction rules in association with the transmitter, receiver, and other devices of the environment. The methods involve transmitting a message to the aggregator from a first device, referencing rules of device interaction for the environment, and then according to the rules of device interaction, transmitting a message from the aggregator to a second device. The rules of device interaction may include instructions that are to be transmitted from the aggregator in response to the aggregator receiving change of state messages from devices of the environment.
摘要翻译：公开了用于在包含其他电子设备和聚合器设备的环境中建立设备交互的聚合器设备和方法。聚合器设备具有发送器，接收器，存储交互规则的存储器和用于实现与环境的发射器，接收器和其它设备相关联的交互规则的处理器。所述方法涉及从第一设备向聚合器发送消息，引用环境的设备交互规则，然后根据设备交互规则，将消息从聚合器发送到第二设备。设备交互的规则可以包括响应于聚合器从环境的设备接收状态消息的改变而从聚合器发送的指令。

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