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1. 发明授权

US08037000B2 Systems and methods for automated interpretation of analytic procedures 有权
标题翻译：分析程序自动解释的系统和方法
公开(公告)号：US08037000B2
公开(公告)日：2011-10-11
申请号：US12047385
申请日：2008-03-13
申请人： Robert M. Delmonico , Tamir Klinger , Bonnie Kathryn Ray , Padmanabhan Santhanam , Clay Edwin Williams
发明人： Robert M. Delmonico , Tamir Klinger , Bonnie Kathryn Ray , Padmanabhan Santhanam , Clay Edwin Williams
IPC分类号： G06F17/00 , G06N5/00
CPC分类号： G06F17/2288 , G06N5/045
摘要： Systems and methods are provided to produce natural language interpretations of analytic operations in an automated manner, by associating with each analytic procedure a set of parameters that determine the interpretation of the resulting analysis.
摘要翻译：提供系统和方法以通过与每个分析程序相关联的一组参数来确定对所得分析的解释，以自动化方式产生分析操作的自然语言解释。

2. 发明申请

US20080183422A1 PROCESS FOR SOFTWARE SUPPORT RESOURCE ALLOCATION BASED ON ANALYSIS OF CATEGORIZED FIELD PROBLEMS 有权
标题翻译：基于分类领域问题分析的软件支持资源分配流程
公开(公告)号：US20080183422A1
公开(公告)日：2008-07-31
申请号：US12062270
申请日：2008-04-03
申请人： Kathryn Allyn Bassin , Wanli Min , Bonnie Kathryn Ray , Padmanabhan Santhanam
发明人： Kathryn Allyn Bassin , Wanli Min , Bonnie Kathryn Ray , Padmanabhan Santhanam
IPC分类号： G06F17/18
CPC分类号： G06Q10/06
摘要： A method and system estimates future software support requirements based on statistical models of previous observations of support requests, either for the same product or for a different product having features previously identified as correlated with features of a new product. The estimates include an estimated volume of support requests and an estimated type of support requests. The estimated types include the activity occurring at the time of the failure, an identifier as to whether a defect in the software was previously known, and the like. The estimates are used to estimate and allocate support resources prior to support requests being received, and prior to a software product being released.
摘要翻译：一种方法和系统基于先前对支持请求的观察的统计模型来估计未来的软件支持需求，对于相同的产品或具有先前识别为与新产品的特征相关的特征的不同产品。估计数包括支持请求的估计数量和估计类型的支持请求。估计的类型包括在故障时发生的活动，关于软件中的缺陷以前是否已知的标识符等。估计用于在接收到支持请求之前以及软件产品发布之前估计和分配支持资源。

3. 发明授权

US07831868B2 Process for software support resource allocation based on analysis of categorized field problems 有权
标题翻译：基于分类领域问题分析的软件支持资源分配流程
公开(公告)号：US07831868B2
公开(公告)日：2010-11-09
申请号：US12062270
申请日：2008-04-03
申请人： Kathryn Allyn Bassin , Wanli Min , Bonnie Kathryn Ray , Padmanabhan Santhanam
发明人： Kathryn Allyn Bassin , Wanli Min , Bonnie Kathryn Ray , Padmanabhan Santhanam
IPC分类号： G06F11/00
CPC分类号： G06Q10/06
摘要： A method and system estimates future software support requirements based on statistical models of previous observations of support requests, either for the same product or for a different product having features previously identified as correlated with features of a new product. The estimates include an estimated volume of support requests and an estimated type of support requests. The estimated types include the activity occurring at the time of the failure, an identifier as to whether a defect in the software was previously known, and the like. The estimates are used to estimate and allocate support resources prior to support requests being received, and prior to a software product being released.
摘要翻译：一种方法和系统基于先前对支持请求的观察的统计模型来估计未来的软件支持需求，对于相同的产品或具有先前识别为与新产品的特征相关的特征的不同产品。估计数包括支持请求的估计数量和估计类型的支持请求。估计的类型包括在故障时发生的活动，关于软件中的缺陷以前是否已知的标识符等。估计用于在接收到支持请求之前以及软件产品发布之前估计和分配支持资源。

4. 发明申请

US20070288929A1 Process for software support resource allocation based on analysis of categorized field problems 失效
标题翻译：基于分类领域问题分析的软件支持资源分配流程
公开(公告)号：US20070288929A1
公开(公告)日：2007-12-13
申请号：US11449735
申请日：2006-06-09
申请人： Kathryn Allyn Bassin , Wanli Min , Bonnie Kathryn Ray , Padmanabhan Santhanam
发明人： Kathryn Allyn Bassin , Wanli Min , Bonnie Kathryn Ray , Padmanabhan Santhanam
IPC分类号： G06F9/46
CPC分类号： G06Q10/06
摘要： A method and system estimates future software support requirements based on statistical models of previous observations of support requests, either for the same product or for a different product having features previously identified as correlated with features of a new product. The estimates include an estimated volume of support requests and an estimated type of support requests. The estimated types include the activity occurring at the time of the failure, an identifier as to whether a defect in the software was previously known, and the like. The estimates are used to estimate and allocate support resources prior to support requests being received, and prior to a software product being released.
摘要翻译：一种方法和系统基于先前对支持请求的观察的统计模型来估计未来的软件支持需求，对于相同的产品或具有先前识别为与新产品的特征相关的特征的不同产品。估计数包括支持请求的估计数量和估计类型的支持请求。估计的类型包括在故障时发生的活动，关于软件中的缺陷以前是否已知的标识符等。估计用于在接收到支持请求之前以及软件产品发布之前估计和分配支持资源。

5. 发明授权

US07765436B2 Process for software support resource allocation based on analysis of categorized field problems 失效
公开(公告)号：US07765436B2
公开(公告)日：2010-07-27
申请号：US11449735
申请日：2006-06-09
申请人： Kathryn Allyn Bassin , Wanli Min , Bonnie Kathryn Ray , Padmanabhan Santhanam
发明人： Kathryn Allyn Bassin , Wanli Min , Bonnie Kathryn Ray , Padmanabhan Santhanam
IPC分类号： G06F11/00
CPC分类号： G06Q10/06
摘要： A method and system estimates future software support requirements based on statistical models of previous observations of support requests, either for the same product or for a different product having features previously identified as correlated with features of a new product. The estimates include an estimated volume of support requests and an estimated type of support requests. The estimated types include the activity occurring at the time of the failure, an identifier as to whether a defect in the software was previously known, and the like. The estimates are used to estimate and allocate support resources prior to support requests being received, and prior to a software product being released.

6. 发明申请

US20080215411A1 METHOD AND SYSTEM FOR PREDICTING RESOURCE REQUIREMENTS FOR SERVICE ENGAGEMENTS 审中-公开
标题翻译：用于预测服务参与资源需求的方法和系统
公开(公告)号：US20080215411A1
公开(公告)日：2008-09-04
申请号：US12062959
申请日：2008-04-04
申请人： Jianying HU , Bonnie Kathryn Ray
发明人： Jianying HU , Bonnie Kathryn Ray
IPC分类号： G06Q10/00
CPC分类号： G06Q10/06 , G06Q10/06311 , G06Q30/0204
摘要： A method and system for predicting resource requirements of a current service engagement by modeling records of past service engagements to create and classify templates of service resource usage. This is done by clustering past engagements into groups having similar time series requirements for service resources. A service resource template for the current service engagement is generated from a classified template by using characteristics of the current service engagement to select a group of which the current service engagement is a likely member. The corresponding template is then customized to fit the characteristics of the current service engagement. The invention may be implemented using Hidden Markov Models. An aspect of the invention is use of dynamic time warping to quantify dissimilarity between engagement sequences prior to fitting Hidden Markov Models. Another aspect of the invention is removal of outliers from the clustered groups.
摘要翻译：一种用于通过建模和分类服务资源使用模板来记录以往服务参与来预测当前服务参与的资源需求的方法和系统。这是通过将过去的业务聚类成具有对服务资源具有相似时间序列要求的组来完成的。通过使用当前服务参与的特征来从分类的模板生成用于当前服务接合的服务资源模板，以选择当前服务参与是可能的成员的组。然后对相应的模板进行定制以适应当前服务参与的特征。本发明可以使用隐马尔可夫模型来实现。本发明的一个方面是在拟合隐马尔可夫模型之前使用动态时间扭曲来量化参与序列之间的不相似性。本发明的另一方面是从聚类组中去除异常值。

7. 发明授权

US08015043B2 Method and apparatus for workforce demand forecasting 失效
标题翻译：劳动力需求预测方法和装置
公开(公告)号：US08015043B2
公开(公告)日：2011-09-06
申请号：US11669182
申请日：2007-01-31
申请人： Heng Cao , Mark A. Eaton , Meng-Chen Hsieh , Jianying Hu , Ta-Hsin Li , Bonnie Kathryn Ray
发明人： Heng Cao , Mark A. Eaton , Meng-Chen Hsieh , Jianying Hu , Ta-Hsin Li , Bonnie Kathryn Ray
IPC分类号： G06Q10/00
CPC分类号： G06Q10/00 , G06Q10/0631 , G06Q10/063112 , G06Q10/06315 , G06Q10/0637 , G06Q10/06375 , G06Q30/0202
摘要： A method of forecasting workforce demand, includes forecasting an ongoing engagements demand, forecasting an opportunities demand, forecasting a wedge engagements demand, representing a result of the forecasting the ongoing engagements demand as a first workforce demand statement, a result of the forecasting the opportunities demand as a second workforce demand statement, and a result of the forecasting the wedge engagements demand as third workforce demand statement, and integrating the first workforce demand statement, the second workforce demand statement and the third workforce demand statement to generate an overall workforce demand forecast.
摘要翻译：一种预测劳动力需求的方法，包括预测持续的业务需求，预测机会需求，预测楔形互动需求，代表将持续的业务需求作为第一劳动力需求声明的预测结果，预测机会需求的结果作为第二份劳动力需求声明，以及预测楔形参与需求作为第三份劳动力需求声明的结果，并整合第一份劳动力需求声明，第二份劳动力需求声明和第三份劳动力需求声明，以产生总体劳动力需求预测。

8. 发明申请

US20080255900A1 PROCESS FOR IDENTIFYING POTENTIAL CUSTOMERS FOR BUSINESS OUTSOURCING 审中-公开
标题翻译：识别潜在客户业务外包的流程
公开(公告)号：US20080255900A1
公开(公告)日：2008-10-16
申请号：US12057816
申请日：2008-03-28
申请人： Richard Douglas Lawrence , Bonnie Kathryn Ray , Heng Cao , Samer Takriti
发明人： Richard Douglas Lawrence , Bonnie Kathryn Ray , Heng Cao , Samer Takriti
IPC分类号： G06Q99/00
CPC分类号： G06Q30/02 , G06Q30/0202
摘要： A process for determining which of a large number of candidate companies are most likely to outsource some aspect of their business operations, based on a mathematical model capable of analyzing a large number of inputs, including financial metrics, executive changes, and other significant corporate events like mergers and acquisitions.
摘要翻译：基于能够分析大量投入的数学模型，包括财务指标，执行变更和其他重大企业事件，确定大量候选公司中哪一家最有可能将其业务运营的某些方面外包的过程像兼并收购。

9. 发明授权

US07870047B2 System, method for deploying computing infrastructure, and method for identifying customers at risk of revenue change 有权
标题翻译：用于部署计算基础设施的系统，方法以及识别有收益变化风险的客户的方法
公开(公告)号：US07870047B2
公开(公告)日：2011-01-11
申请号：US10942805
申请日：2004-09-17
申请人： Aleksandra Mojsilovic , Bonnie Kathryn Ray , Craig F. Schreiber , Valerie C. Wiggins
发明人： Aleksandra Mojsilovic , Bonnie Kathryn Ray , Craig F. Schreiber , Valerie C. Wiggins
IPC分类号： G06Q40/00
CPC分类号： G06Q40/08 , G06Q40/00 , G06Q40/025 , G06Q40/06
摘要： A system (and method, and method for deploying computing infrastructure) for identifying a customer at risk of revenue change (e.g., revenue loss or revenue gain) including computing a risk score based on a plurality of risk factors associated with the customer.
摘要翻译：一种用于识别具有收入变化风险的客户（例如，收入损失或收入增益）的系统（以及用于部署计算基础设施的方法和方法），包括基于与客户相关联的多个风险因素计算风险评分。

10. 发明申请

US20090006173A1 METHOD AND APPARATUS FOR IDENTIFYING AND USING HISTORICAL WORK PATTERNS TO BUILD/USE HIGH-PERFORMANCE PROJECT TEAMS SUBJECT TO CONSTRAINTS 审中-公开
标题翻译：识别和使用历史工作模式构建/使用受约束条件的高性能项目团队的方法和装置
公开(公告)号：US20090006173A1
公开(公告)日：2009-01-01
申请号：US11771387
申请日：2007-06-29
申请人： Robert George Farrell , Jianying Hu , Sarah Campbell McAllister , Aleksandra Mojsilovic , Bonnie Kathryn Ray
发明人： Robert George Farrell , Jianying Hu , Sarah Campbell McAllister , Aleksandra Mojsilovic , Bonnie Kathryn Ray
IPC分类号： G06Q10/00
CPC分类号： G06Q10/06311 , G06Q10/06 , G06Q10/0639
摘要： A method for identifying and using historical work patterns to build high-performance project teams, in one aspect, may comprise identifying historical data associated with one or more past projects, determining from said historical data, one or more patterns in team member attributes that are correlated with at least one of an individual determined to be successful and a project determined to be successful, and generating one or more staffing plans based on said determined patterns. A system and program storage device for performing finctionalities of the method are also provided.
摘要翻译：在一方面，用于识别和使用历史工作模式来构建高性能项目组的方法可以包括识别与一个或多个过去项目相关联的历史数据，从所述历史数据确定团队成员属性中的一个或多个模式与被确定为成功的个人中的至少一个和被确定为成功的项目相关联，以及基于所述确定的模式生成一个或多个人员配置计划。还提供了一种用于执行该方法的功能的系统和程序存储装置。

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