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1. 发明授权

US08670529B1 Context aware help system 有权
标题翻译：上下文感知帮助系统
公开(公告)号：US08670529B1
公开(公告)日：2014-03-11
申请号：US13716625
申请日：2012-12-17
申请人： Ring Central, Inc.
发明人： Michael Fomin , Vlad Vendrow
IPC分类号： H04M1/64
CPC分类号： H04L65/1083 , G06F9/453 , H04M3/2254 , H04M2250/56
摘要： A context aware help system generates context data for web sessions. The context data may be used either by a human operator or by an automated response system to help resolve user web session problems. For example, a user may initiate a telephone call to the context aware help during a web session. The context data may be displayed to a telephone operator in response to the telephone call. The telephone operator may use the context data to determine what web pages and user inputs were previously entered during the web session. This allows the telephone operator to quickly analyze web session problems and provide more effective and efficient web session support. The help system may alternatively, or in addition, provide other types of automated audio or data support.
摘要翻译：上下文感知帮助系统生成Web会话的上下文数据。上下文数据可以由人类操作者或自动应答系统使用以帮助解决用户web会话问题。例如，用户可以在web会话期间发起对上下文感知帮助的电话呼叫。上下文数据可以响应于电话呼叫显示给电话运营商。电话运营商可以使用上下文数据来确定在web会话期间先前输入的网页和用户输入。这允许电话运营商快速分析网络会话问题，并提供更有效和更有效的网络会话支持。帮助系统可以替代地或另外提供其他类型的自动音频或数据支持。

2. 发明授权

US09148456B2 Context aware help system 有权
标题翻译：上下文感知帮助系统
公开(公告)号：US09148456B2
公开(公告)日：2015-09-29
申请号：US14161366
申请日：2014-01-22
申请人： Ring Central, Inc.
发明人： Vlad Vendrow , Michael Fomin
IPC分类号： H04M1/64 , H04L29/06 , G06F9/44 , H04M3/22
CPC分类号： H04L65/1083 , G06F9/453 , H04M3/2254 , H04M2250/56
摘要： A context aware help system generates context data for web sessions. The context data may be used either by a human operator or by an automated response system to help resolve user web session problems. For example, a user may initiate a telephone call to the context aware help during a web session. The context data may be displayed to a telephone operator in response to the telephone call. The telephone operator may use the context data to determine what web pages and user inputs were previously entered during the web session. This allows the telephone operator to quickly analyze web session problems and provide more effective and efficient web session support. The help system may alternatively, or in addition, provide other types of automated audio or data support.
摘要翻译：上下文感知帮助系统生成Web会话的上下文数据。上下文数据可以由人类操作者或自动应答系统使用以帮助解决用户web会话问题。例如，用户可以在web会话期间发起对上下文感知帮助的电话呼叫。上下文数据可以响应于电话呼叫显示给电话运营商。电话运营商可以使用上下文数据来确定在web会话期间先前输入的网页和用户输入。这允许电话运营商快速分析网络会话问题，并提供更有效和更有效的网络会话支持。帮助系统可以替代地或另外提供其他类型的自动音频或数据支持。

3. 发明申请

US20140173119A1 CONTEXT AWARE HELP SYSTEM 有权
标题翻译：背景知识帮助系统
公开(公告)号：US20140173119A1
公开(公告)日：2014-06-19
申请号：US14161366
申请日：2014-01-22
申请人： Ring Central, Inc.
发明人： Vlad Vendrow , Michael Fomin
IPC分类号： H04L29/06 , H04M3/22
CPC分类号： H04L65/1083 , G06F9/453 , H04M3/2254 , H04M2250/56
摘要： A context aware help system generates context data for web sessions. The context data may be used either by a human operator or by an automated response system to help resolve user web session problems. For example, a user may initiate a telephone call to the context aware help during a web session. The context data may be displayed to a telephone operator in response to the telephone call. The telephone operator may use the context data to determine what web pages and user inputs were previously entered during the web session. This allows the telephone operator to quickly analyze web session problems and provide more effective and efficient web session support. The help system may alternatively, or in addition, provide other types of automated audio or data support.
摘要翻译：上下文感知帮助系统生成Web会话的上下文数据。上下文数据可以由人类操作者或自动应答系统使用以帮助解决用户web会话问题。例如，用户可以在web会话期间发起对上下文感知帮助的电话呼叫。上下文数据可以响应于电话呼叫显示给电话运营商。电话运营商可以使用上下文数据来确定在web会话期间先前输入的网页和用户输入。这允许电话运营商快速分析网络会话问题，并提供更有效和更有效的网络会话支持。帮助系统可以替代地或另外提供其他类型的自动音频或数据支持。

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