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1. 发明申请

US20090112683A1 METHOD, SYSTEM AND PROGRAM PRODUCT FOR DISTRIBUTION OF FEEDBACK AMONG CUSTOMERS IN REAL-TIME 失效
标题翻译：方法，系统和程序产品实时分发客户的反馈
公开(公告)号：US20090112683A1
公开(公告)日：2009-04-30
申请号：US11923302
申请日：2007-10-24
申请人： Rick A. Hamilton, II , William J. Huie , Jenny S. Li , Clifford A. Pickover
发明人： Rick A. Hamilton, II , William J. Huie , Jenny S. Li , Clifford A. Pickover
IPC分类号： G06F17/30
CPC分类号： G06Q30/0282 , G06Q30/02 , G06Q30/0203
摘要： A method, system and program product for providing distribution of customer feedback pertaining to an aspect of a retail environment. The method includes creating either a text, an audio or visual tag for inputting into a tool, feedback from customers using a plurality of devices, the tag including either a product-related or a location-related tag that can be used to extrapolate on the feedback. The method further includes identifying respective locations of customers, collecting in real-time the feedback inputted by the customers and providing a user, a customer that has provided feedback or not, access to the feedback collected based on either an inquiry submitted to the tool by the user or based on a current location of the user identified by the tool. The method further includes retrieving in real-time a subset of the feedback collected based on either the inquiry submitted or the current location of the user.
摘要翻译：一种方法，系统和程序产品，用于提供关于零售环境方面的客户反馈的分发。该方法包括创建用于输入到工具中的文本，音频或视觉标签，用于使用多个设备的客户的反馈，所述标签包括与产品相关的或与位置相关的标签，所述标签可以用于在反馈。该方法还包括识别客户的各个位置，实时收集由客户输入的反馈并提供用户，提供反馈的客户，访问基于通过向工具提交的查询的所收集的反馈用户或基于由该工具识别的用户的当前位置。该方法还包括基于所提交的查询或用户的当前位置实时检索所收集的反馈的子集。

2. 发明授权

US08527307B2 Method, system and program product for distribution of feedback among customers in real-time 失效
标题翻译：方法，系统和程序产品，实时分发客户反馈
公开(公告)号：US08527307B2
公开(公告)日：2013-09-03
申请号：US11923302
申请日：2007-10-24
申请人： Rick A. Hamilton, II , William J. Huie , Jenny S. Li , Clifford A. Pickover
发明人： Rick A. Hamilton, II , William J. Huie , Jenny S. Li , Clifford A. Pickover
IPC分类号： G06Q40/00
CPC分类号： G06Q30/0282 , G06Q30/02 , G06Q30/0203
摘要： A method, system and program product for providing distribution of customer feedback pertaining to an aspect of a retail environment. The method includes creating either a text, an audio or visual tag for inputting into a tool, feedback from customers using a plurality of devices, the tag including either a product-related or a location-related tag that can be used to extrapolate on the feedback. The method further includes identifying respective locations of customers, collecting in real-time the feedback inputted by the customers and providing a user, a customer that has provided feedback or not, access to the feedback collected based on either an inquiry submitted to the tool by the user or based on a current location of the user identified by the tool. The method further includes retrieving in real-time a subset of the feedback collected based on either the inquiry submitted or the current location of the user.
摘要翻译：一种方法，系统和程序产品，用于提供关于零售环境方面的客户反馈的分发。该方法包括创建文本，用于输入到工具中的音频或视觉标签，用于使用多个设备的客户的反馈，所述标签包括与产品相关的标签或与位置相关的标签，所述标签可以用于在反馈。该方法还包括识别客户的各个位置，实时收集由客户输入的反馈并提供用户，已提供反馈的客户访问所收集的反馈，基于通过以下方式提交的查询：用户或基于由该工具识别的用户的当前位置。该方法还包括基于所提交的查询或用户的当前位置实时检索所收集的反馈的子集。

3. 发明授权

US08099338B2 Management of virtual universe item returns 有权
标题翻译：管理虚拟宇宙项目返回
公开(公告)号：US08099338B2
公开(公告)日：2012-01-17
申请号：US12135291
申请日：2008-06-09
申请人： Boas Betzler , Kulvir S. Bhogal , Rick A. Hamilton, II , Jenny S. Li , Clifford A. Pickover
发明人： Boas Betzler , Kulvir S. Bhogal , Rick A. Hamilton, II , Jenny S. Li , Clifford A. Pickover
IPC分类号： G06Q10/00 , A63F9/24
CPC分类号： G06Q30/00 , G06Q10/00 , G06Q10/087 , G06Q40/00 , G06Q40/12
摘要： The present invention relates to relates to the management of virtual universe item returns. A method for in accordance with an embodiment of the present invention includes: initiating a return of a item by a user in a virtual universe; granting control of the return of the item to a return agency, the return agency submitting a return request on behalf of the user to a vendor associated with the item; upon approval of the return request by the vendor, sending instructions to the user to destroy the item; and upon confirmation of the destruction of the item by the user, crediting the user for the return.
摘要翻译：本发明涉及虚拟宇宙物品回报的管理。根据本发明的实施例的方法包括：启动用户在虚拟宇宙中返回项目; 授权控制项目返回返回机构，返回机构代表用户向与该项目相关的供应商提交退货请求; 在批准供应商的退货请求后，向用户发送指令以销毁物品; 并且在用户确认该项目的销毁之后，记入用户的退货。

4. 发明申请

US20090307110A1 MANAGEMENT OF VIRTUAL UNIVERSE ITEM RETURNS 有权
标题翻译：虚拟大学项目退回管理
公开(公告)号：US20090307110A1
公开(公告)日：2009-12-10
申请号：US12135291
申请日：2008-06-09
申请人： Boas Betzler , Kulvir S. Bhogal , Rick A. Hamilton, II , Jenny S. Li , Clifford A. Pickover
发明人： Boas Betzler , Kulvir S. Bhogal , Rick A. Hamilton, II , Jenny S. Li , Clifford A. Pickover
IPC分类号： G06Q10/00 , G06Q30/00
CPC分类号： G06Q30/00 , G06Q10/00 , G06Q10/087 , G06Q40/00 , G06Q40/12
摘要： The present invention relates to relates to the management of virtual universe item returns. A method for in accordance with an embodiment of the present invention includes: initiating a return of a item by a user in a virtual universe; granting control of the return of the item to a return agency, the return agency submitting a return request on behalf of the user to a vendor associated with the item; upon approval of the return request by the vendor, sending instructions to the user to destroy the item; and upon confirmation of the destruction of the item by the user, crediting the user for the return.
摘要翻译：本发明涉及虚拟宇宙物品回报的管理。根据本发明的实施例的方法包括：启动用户在虚拟宇宙中返回项目; 授权控制项目返回返回机构，返回机构代表用户向与该项目相关的供应商提交退货请求; 在批准供应商的退货请求后，向用户发送指令以销毁物品; 并且在用户确认该项目的销毁之后，记入用户的退货。

5. 发明授权

US09031871B2 Method for inventory governance in a virtual universe 有权
标题翻译：虚拟世界中的库存管理方法
公开(公告)号：US09031871B2
公开(公告)日：2015-05-12
申请号：US12132752
申请日：2008-06-04
申请人： Rick A. Hamilton, II , Jenny S. Li , Clifford A. Pickover , Anne R. Sand
发明人： Rick A. Hamilton, II , Jenny S. Li , Clifford A. Pickover , Anne R. Sand
IPC分类号： G06Q10/08 , G06Q30/06
CPC分类号： G06Q10/087
摘要： The present invention is directed to inventory governance in a virtual universe. A method of inventory governance in a virtual universe (VU) includes: providing an inventory for a virtual universe (VU) resident; and providing means for governing at least one aspect of the inventory, the governing means comprising at least one of: an administrative interface for establishing an authorizing relationship between the VU resident and an authorizing entity; a filtering interface for administering at least one filter to the inventory; or a monitoring interface for providing capability to monitor at least one of: the VU resident or the inventory.
摘要翻译：本发明涉及虚拟世界中的库存治理。虚拟宇宙（VU）中库存治理的一种方法包括：为虚拟宇宙（VU）提供库存; 以及提供用于管理库存的至少一个方面的手段，所述管理装置包括以下至少一个：用于在所述VU居民和授权实体之间建立授权关系的管理界面; 用于向库存管理至少一个过滤器的过滤接口; 或监视接口，用于提供监视VU居民或库存中的至少一个的能力。

6. 发明申请

US20090307021A1 METHOD FOR INVENTORY GOVERNANCE IN A VIRTUAL UNIVERSE 有权
标题翻译：虚拟大学存货管理方法
公开(公告)号：US20090307021A1
公开(公告)日：2009-12-10
申请号：US12132752
申请日：2008-06-04
申请人： Rick A. Hamilton, II , Jenny S. Li , Clifford A. Pickover , Anne R. Sand
发明人： Rick A. Hamilton, II , Jenny S. Li , Clifford A. Pickover , Anne R. Sand
IPC分类号： G06Q10/00
CPC分类号： G06Q10/087
摘要： The present invention is directed to inventory governance in a virtual universe. A method of inventory governance in a virtual universe (VU) includes: providing an inventory for a virtual universe (VU) resident; and providing means for governing at least one aspect of the inventory, the governing means comprising at least one of: an administrative interface for establishing an authorizing relationship between the VU resident and an authorizing entity; a filtering interface for administering at least one filter to the inventory; or a monitoring interface for providing capability to monitor at least one of: the VU resident or the inventory.
摘要翻译：本发明涉及虚拟世界中的库存治理。虚拟宇宙（VU）中库存治理的一种方法包括：为虚拟宇宙（VU）提供库存; 以及提供用于管理库存的至少一个方面的手段，所述管理装置包括以下至少一个：用于在所述VU居民和授权实体之间建立授权关系的管理界面; 用于向库存管理至少一个过滤器的过滤接口; 或监视接口，用于提供监视VU居民或库存中的至少一个的能力。

7. 发明申请

US20090210803A1 AUTOMATICALLY MODIFYING COMMUNICATIONS IN A VIRTUAL UNIVERSE 审中-公开
标题翻译：自动修改虚拟大学中的通信
公开(公告)号：US20090210803A1
公开(公告)日：2009-08-20
申请号：US12032203
申请日：2008-02-15
申请人： Michele P. Brignull , Rick A. Hamilton, II , Jenny S. Li , Clifford A. Pickover , Anne R. Sand , James W. Seaman
发明人： Michele P. Brignull , Rick A. Hamilton, II , Jenny S. Li , Clifford A. Pickover , Anne R. Sand , James W. Seaman
IPC分类号： G06F3/048
CPC分类号： H04L67/2823 , G06Q10/00 , H04L67/28 , H04L67/306 , H04L67/38 , H04L69/24
摘要： Described herein are processes and systems that automatically modify communications in a virtual universe. One of the systems described is a virtual communication modifier system. The virtual communication modifier system detects a communication intended for use in the virtual universe. The virtual communication has characteristics, such as language, format, sound quality, and text properties that can be modified automatically. The virtual communication modifier system determines whether a characteristic of the communication is different from a characteristic indicated within a user preference. If the characteristic of the communication is different from the indicated characteristic, then the virtual communication modifier system automatically modifies the communication characteristic to comport with the indicated characteristic (e.g., automatically converts the language of the communication from English to Spanish). The virtual communication modifier system then presents the modified communication.
摘要翻译：这里描述的是自动修改虚拟宇宙中的通信的过程和系统。所描述的系统之一是虚拟通信修改器系统。虚拟通信修改器系统检测想要在虚拟宇宙中使用的通信。虚拟通信具有可以自动修改的语言，格式，音质和文本属性等特征。虚拟通信修改器系统确定通信的特性是否与用户偏好内指示的特性不同。如果通信的特征与指示的特性不同，则虚拟通信修改器系统自动修改通信特性以与指示的特性相匹配（例如，将通信的语言自动转换为西班牙语）。然后，虚拟通信修改器系统呈现修改的通信。

8. 发明授权

US10902437B2 Interactive product evaluation and service within a virtual universe 有权
公开(公告)号：US10902437B2
公开(公告)日：2021-01-26
申请号：US12139297
申请日：2008-06-13
申请人： Kulvir S. Bhogal , Rick A. Hamilton, II , Jenny S. Li , Clifford A. Pickover
发明人： Kulvir S. Bhogal , Rick A. Hamilton, II , Jenny S. Li , Clifford A. Pickover
IPC分类号： G06Q30/02
摘要： An approach that provides interactive product evaluation and service within a virtual universe is described. In one embodiment, there is an evaluation indicating component that is configured to permit an owner of a virtual universe product to indicate a desire to have at least one avatar in the virtual universe evaluate the virtual universe product. An evaluation generating component is configured to generate an invitation that requests an evaluation of the virtual universe product. An evaluation collecting component is configured to collect the evaluation of the virtual universe product.

9. 发明授权

US10380604B2 Method and system for viral marketing within a virtual world 有权
公开(公告)号：US10380604B2
公开(公告)日：2019-08-13
申请号：US12174805
申请日：2008-07-17
申请人： Rick A. Hamilton, II , Jenny S. Li , Clifford A. Pickover , Anne R. Sand
发明人： Rick A. Hamilton, II , Jenny S. Li , Clifford A. Pickover , Anne R. Sand
IPC分类号： G06Q30/00 , G06Q30/02 , G06Q30/08
摘要： A method implemented in a computer infrastructure having computer executable code, including generating one or more ad-avatars in a virtual universe (VU) and monitoring information from the VU. Additionally, the method includes directing the one or more ad-avatars to perform one or more viral advertisements in the VU based on the information.

10. 发明申请

US20090313085A1 INTERACTIVE PRODUCT EVALUATION AND SERVICE WITHIN A VIRTUAL UNIVERSE 审中-公开
标题翻译：虚拟大学中的互动产品评估与服务
公开(公告)号：US20090313085A1
公开(公告)日：2009-12-17
申请号：US12139297
申请日：2008-06-13
申请人： Kulvir S. Bhogal , Rick A. Hamilton, II , Jenny S. Li , Clifford A. Pickover
发明人： Kulvir S. Bhogal , Rick A. Hamilton, II , Jenny S. Li , Clifford A. Pickover
IPC分类号： G06Q30/00 , G06Q10/00
CPC分类号： G06Q30/02 , G06Q30/0282
摘要： An approach that provides interactive product evaluation and service within a virtual universe is described. In one embodiment, there is an evaluation indicating component that is configured to permit an owner of a virtual universe product to indicate a desire to have at least one avatar in the virtual universe evaluate the virtual universe product. An evaluation generating component is configured to generate an invitation that requests an evaluation of the virtual universe product. An evaluation collecting component is configured to collect the evaluation of the virtual universe product.
摘要翻译：描述了在虚拟宇宙中提供交互式产品评估和服务的方法。在一个实施例中，存在评估指示组件，其被配置为允许虚拟Universe产品的所有者指示希望在虚拟宇宙中具有至少一个化身来评估虚拟宇宙产品。评估生成组件被配置为生成请求对所述虚拟Universe产品的评估的邀请。评估收集组件被配置为收集虚拟宇宙产品的评估。

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