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    • 4. 发明授权
    • Customer feedback measurement in public places utilizing speech recognition technology
    • 利用语音识别技术在公共场所进行客户反馈测量
    • US08635237B2
    • 2014-01-21
    • US12496851
    • 2009-07-02
    • Ravi P. BansalMike V. MaciasSaidas T. KottawarSalil P. GandhiSandip D. Mahajan
    • Ravi P. BansalMike V. MaciasSaidas T. KottawarSalil P. GandhiSandip D. Mahajan
    • G06F7/00
    • G10L15/02G06F17/30864G10L15/10
    • A method, a system and a computer program product for enabling a customer response speech recognition unit to dynamically receive customer feedback. The customer response speech recognition unit is positioned at a customer location. The speech recognition unit is automatically initialized when one or more spoken words are detected. The response statements of customers are dynamically received by the customer response speech recognition unit at the customer location, in real time. The customer response speech recognition unit determines when the one or more spoken words of the customer response statement are associated with a score in a database. An analysis of the words is performed to generate a score that reflects the evaluation of the subject by the customer. The score is dynamically updated as new evaluations are received, and the score is displayed within graphical user interface (GUI) to be viewed by one or more potential customers.
    • 一种用于使客户响应语音识别单元能够动态地接收客户反馈的方法,系统和计算机程序产品。 客户响应语音识别单元位于客户位置。 当检测到一个或多个口语时,语音识别单元被自动初始化。 客户的响应声明由客户响应语音识别单元在客户位置实时动态接收。 客户响应语音识别单元确定客户响应语句的一个或多个口语与数据库中的得分相关联。 执行词的分析以产生反映客户对主题的评估的分数。 当接收到新的评估时,分数被动态地更新,并且分数显示在图形用户界面(GUI)内,以被一个或多个潜在客户观看。
    • 9. 发明申请
    • USER INITIATED RULE-BASED RESTRICTIONS ON MESSAGING APPLICATIONS
    • 消息应用程序的用户基于规则的限制
    • US20110314106A1
    • 2011-12-22
    • US12818589
    • 2010-06-18
    • Ravi P. BansalSalil P. GandhiSaidas T. KottawarSandip D. Mahajan
    • Ravi P. BansalSalil P. GandhiSaidas T. KottawarSandip D. Mahajan
    • G06F15/16
    • H04L51/12H04L51/04H04L51/38H04L65/1069H04M1/72552H04M1/72577
    • A method, system and computer program product are disclosed for user initiated rule based restrictions on sending messages from a sender to a receiver in a communications network. The receiver establishes a set of rules for the sender that allows the sender a limited number of defined messages events with the receiver. The defined message events may be messages or message sessions. When the sender attempts to send a message to the receiver, it is determined whether a message session currently exists between the sender and the receiver. If a current session exists, the rules set by the receiver are used to determine if the message is allowed to be sent to the receiver. If a session does not currently exist, the rules are used to determine whether a new session is allowed. If a new message session is allowed, a new session is established, and the message is sent to the receiver during the new session.
    • 公开了一种方法,系统和计算机程序产品,用于基于用户发起的基于规则的限制,用于从通信网络中的发送者到接收者发送消息。 接收机为发送方建立一组规则,允许发送方与接收方有限数量的定义的消息事件。 定义的消息事件可以是消息或消息会话。 当发送者尝试向接收者发送消息时,确定消息会话当前是否存在于发送方和接收方之间。 如果当前会话存在,则由接收器设置的规则用于确定该消息是否被允许发送到接收器。 如果会话当前不存在,则使用规则来确定是否允许新会话。 如果允许新的消息会话,则建立新的会话,并且在新会话期间将消息发送到接收者。
    • 10. 发明申请
    • ELECTRONIC MAIL MESSAGING SYSTEM
    • 电子邮件发送系统
    • US20110173271A1
    • 2011-07-14
    • US12686469
    • 2010-01-13
    • Jan De la RosaSalil P. GandhiSaidas T. KottawarSandip D. Mahajan
    • Jan De la RosaSalil P. GandhiSaidas T. KottawarSandip D. Mahajan
    • G06F15/16
    • G06Q10/107G06F21/606G06F2221/2101G06F2221/2151H04L51/08H04L51/14
    • A method, a system and a computer program product of transmitting availability information in an electronic mail system are disclosed. The system includes a first system including a sender, the first system is adapted to activate an availability indicator having a start date, wherein the activation is performed by the sender and extract availability indicator metadata from the availability indicator. The availability indicator metadata includes the start date, an end date, and at least one availability indicator message. If an e-mail has not been sent to a receiver since activation and if a current date is prior to the start date, the first system is further adapted to attach the availability indicator metadata to the e-mail, and send the e-mail to the receiver. The electronic mail system further includes a scheduling system functionally coupled to the first system, and is adapted to define the availability indicator.
    • 公开了一种在电子邮件系统中发送可用性信息的方法,系统和计算机程序产品。 所述系统包括包括发送者的第一系统,所述第一系统适于激活具有开始日期的可用性指示符,其中所述激活由所述发送者执行,并从所述可用性指标提取可用性指标元数据。 可用性指标元数据包括开始日期,结束日期和至少一个可用性指示符消息。 如果由于激活而没有将电子邮件发送给接收者,并且如果当前日期在开始日期之前,则第一系统还适于将可用性指示符元数据附加到电子邮件,并且发送电子邮件 到接收器。 电子邮件系统还包括功能上耦合到第一系统的调度系统,并且适于定义可用性指标。