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    • 8. 发明授权
    • Dynamic error messaging
    • 动态错误消息传递
    • US06526529B1
    • 2003-02-25
    • US09340715
    • 1999-06-29
    • Jan T. MiksovskyTodd M. ColbyWarren G. Stevens
    • Jan T. MiksovskyTodd M. ColbyWarren G. Stevens
    • G06F1132
    • G06F11/327
    • A method and system for dynamically updating the error messages corresponding to a shipped software product. The exiting generic error messages shipped with a software product are replaced or appended as errors are resolved or better understood, whereby a user who receives an error message will see the latest known information for that error message. A file of updated error messages is automatically downloaded when the user is connected to the Internet. Any time an error message is to be displayed, an error handling mechanism compares identifier information of the error message to the file of updated error messages, and if a match is found, overwrites or extends the existing error message that was shipped with the code for display to the user. If no match is found, the existing message is displayed. An updated error message can be changed or reset to the original message if a problem changes or goes away, and updated messages may include certain identifying information for the purpose of assisting product support personnel in resolving user problems.
    • 一种用于动态更新与发运的软件产品相对应的错误消息的方法和系统。 随着错误得到解决或更好的理解,随软件产品附带的现有常规错误消息被替换或附加,从而收到错误消息的用户将看到该错误消息的最新已知信息。 当用户连接到Internet时,会自动下载更新错误消息的文件。 每当显示错误消息时,错误处理机制将错误消息的标识符信息与更新的错误消息的文件进行比较,如果找到匹配项,则覆盖或扩展随代码提供的现有错误消息 显示给用户。 如果找不到匹配项,将显示现有消息。 如果问题变化或消失,更新的错误消息可以被更改或重置为原始消息,并且更新的消息可以包括用于协助产品支持人员解决用户问题的某些识别信息。