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    • 3. 发明授权
    • Systems and methods for storing and searching data in a customer center environment
    • 用于在客户中心环境中存储和搜索数据的系统和方法
    • US07953750B1
    • 2011-05-31
    • US11693857
    • 2007-03-30
    • Rajan Gupta
    • Rajan Gupta
    • G06F17/30
    • G06F17/30528G06F17/30067G06F17/30091G06F17/3033G06F17/30551G06F17/30554G06F17/30598G06F17/30616G06F17/30628G06F17/30654G06F17/30684G06F17/30696G06F17/30707Y10S707/99933Y10S707/99934Y10S707/99935
    • Systems and methods for storing data in a customer center environment are provided. In this regard, a representative method comprises: generating data from workforce applications, at least one of the workforce applications including at least one of forecasting, scheduling, recording, and monitoring functionalities; and storing the data from the at least one of the workforce applications in a storage area network (SAN), the SAN being operable to connect the at least one of the workforce applications to computer storage devices. The method can further include keeping recorded contacts in a long term storage device such as the SAN or an operational data store (ODS) and transparently searching in both the ODS and the SAN simultaneously. With a concept of moving data on to a file system SAN which is cheaper as compared to a database technology such as ODS, the method facilitates predictable performance from the ODS and easier manageability with constant cost from SAN.
    • 提供了在客户中心环境中存储数据的系统和方法。 在这方面,一种代表性的方法包括:从劳动力申请产生数据,至少一个劳动力申请包括预测,调度,记录和监测功能中的至少一个; 以及将来自所述至少一个所述劳动力应用的数据存储在存储区域网络(SAN)中,所述SAN可操作以将所述至少一个所述劳动力应用程序连接到计算机存储设备。 该方法可以进一步包括将记录的联系人保存在诸如SAN或操作数据存储(ODS)的长期存储设备中,并同时在ODS和SAN中透明地搜索。 通过将数据移动到与诸如ODS的数据库技术相比便宜的文件系统SAN的概念,该方法有助于来自ODS的可预测性能以及来自SAN的恒定成本的更容易的可管理性。
    • 4. 发明授权
    • Extraction and quantification of vitamins A & D in fluid samples
    • 维生素A和D在液体样品中的提取和定量
    • US07776544B2
    • 2010-08-17
    • US10495660
    • 2003-06-10
    • Rajan Gupta
    • Rajan Gupta
    • G01N33/53
    • C07K16/44G01N33/82
    • The invention discloses monoclonal antibodies for vitamins A (retinol palmitate) and D3 (cholecalciferol); a method for using monoclonal antibodies, and the monoclonal antibodies disclosed herein, in particular, to quantitate these vitamins in fluids such as dairy products, and blood, and also raw or processed agri-food and beverage products. The method involves contacting the sample with a mixture of polar and non-polar organic solvents in combination with inorganic salts to remove fat molecules into an organic fraction, and assaying the organic fraction by immunoassay involving the monoclonal antibodies. The presence of a mixture of non-polar and polar organic solvents increases the separation of vitamins from fat molecules and enables the test samples to be quantified by immunoassay without any further treatment.
    • 本发明公开了维生素A(视黄醇棕榈酸酯)和D3(胆钙化醇)的单克隆抗体。 使用单克隆抗体的方法和本文公开的单克隆抗体,特别是定量这些维生素在流体如乳制品和血液中,以及原料或加工的农产品和饮料产品中。 该方法包括使样品与极性和非极性有机溶剂与无机盐的混合物接触,以将脂肪分子除去到有机部分中,并通过涉及单克隆抗体的免疫测定来测定有机部分。 非极性和极性有机溶剂的混合物的存在增加了维生素与脂肪分子的分离,并且可以通过免疫测定来定量测试样品,而无需任何进一步的处理。
    • 7. 发明申请
    • Extraction and quanification of vitamins a & d in fluid samples
    • 维生素a和d在液体样品中的提取和定量
    • US20050079563A1
    • 2005-04-14
    • US10495660
    • 2003-06-10
    • Rajan Gupta
    • Rajan Gupta
    • C07K16/44G01N33/53G01N33/537G01N33/543G01N33/82
    • C07K16/44G01N33/82
    • The invention discloses monoclonal antibodies for vitamins A (retinol palmitate) and D3 (cholecalciferol); a method for using monoclonal antibodies, and the monoclonal antibodies disclosed herein, in particular, to quantitate these vitamins in fluids such as dairy products, and blood, and also raw or processed agri-food and beverage products. The method involves contacting the sample with a mixture of polar and non-polar organic solvents in combination with inorganic salts to remove fat molecules into an organic fraction, and assaying the organic fraction by immunoassay involving the monoclonal antibodies. The presence of a mixture of non-polar and polar organic solvents increases the separation of vitamins from fat molecules and enables the test samples to be quantified by immunoassay without any further treatment.
    • 本发明公开了维生素A(视黄醇棕榈酸酯)和D3(胆钙化醇)的单克隆抗体。 使用单克隆抗体的方法和本文公开的单克隆抗体,特别是定量这些维生素在流体如乳制品和血液中,以及原料或加工的农产品和饮料产品中。 该方法包括使样品与极性和非极性有机溶剂与无机盐的混合物接触,以将脂肪分子除去到有机部分中,并通过涉及单克隆抗体的免疫测定来测定有机部分。 非极性和极性有机溶剂的混合物的存在增加了维生素与脂肪分子的分离,并且可以通过免疫测定来量化测试样品而无需任何进一步的处理。
    • 10. 发明授权
    • Systems and methods for data synchronization in a customer center
    • 在客户中心进行数据同步的系统和方法
    • US07817795B2
    • 2010-10-19
    • US11529942
    • 2006-09-29
    • Rajan GuptaKurt RushUri Peleg
    • Rajan GuptaKurt RushUri Peleg
    • H04M3/00
    • H04M3/5183
    • Systems and methods for performing agent data synchronization in a customer center having a plurality of agents. In this regard, a representative method comprises: storing agent data on a customer center network; sending the agent data to a plurality of workforce applications that are coupled to the customer center network, at least one workforce application including agent data; and updating the agent data of the plurality of workforce applications according to the received agent data such that synchronization of the agent data is maintained among the plurality of the workforce applications.
    • 在具有多个代理的客户中心中执行代理数据同步的系统和方法。 在这方面,代表性方法包括:将代理数据存储在客户中心网络上; 将代理数据发送到耦合到所述客户中心网络的多个劳动力应用程序,至少一个劳动力申请包括代理数据; 以及根据所接收的代理数据来更新所述多个劳动力申请的代理数据,使得在所述多个劳动力申请之间维持所述代理数据的同步。