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    • 5. 发明授权
    • Customer loyalty, product demonstration, and store/contact center/internet coupling system and method
    • 客户忠诚度,产品演示和商店/联络中心/互联网耦合系统和方法
    • US08589245B2
    • 2013-11-19
    • US13345918
    • 2012-01-09
    • Paul Roller MichaelisDavid S. Mohler
    • Paul Roller MichaelisDavid S. Mohler
    • G06Q30/00
    • G06Q30/02A61B5/024G06Q30/0281G06Q30/0601G06Q30/0639
    • A system for storing information about searches and inquiries by a customer is provided. The system includes a customer service server that receives information from two or more sources, such as from a retail location sales agent, a website, a call center agent, etc. The information is associated and correlated to interrelate inquiries from the different sources. Further, when the user enters a retail location, a node or server at the retail location can push test application to a user's mobile device based on the past inquiries. These test applications are provided only when the customer is present in the retail location. As such, hacking the application is prevented. Further, with the customer using the application in the retail location, a sales agent is present to assist the customer.
    • 提供了用于存储关于顾客的查询和查询的信息的系统。 该系统包括从两个或更多来源(例如从零售地点销售代理,网站,呼叫中心代理等)接收信息的客户服务服务器。该信息被相关联并且被相关联以来自不同来源的查询。 此外,当用户进入零售位置时,零售点处的节点或服务器可以基于过去的查询将测试应用推送到用户的移动设备。 这些测试应用仅在客户存在于零售地点时提供。 因此,防止了应用程序的黑客攻击。 此外,客户在零售地点使用该应用程序,出售销售代理人以协助客户。