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    • 2. 发明申请
    • System and method for conversation analysis
    • 会话分析系统和方法
    • US20060256937A1
    • 2006-11-16
    • US11127847
    • 2005-05-12
    • Paul ForemanDavid GreenePhilip LightRazvan LoghinAnand Srinivasan
    • Paul ForemanDavid GreenePhilip LightRazvan LoghinAnand Srinivasan
    • H04M1/64
    • G06Q10/00
    • A method for discovering relationships among elements of a transactional conversation includes tagging a transcribed representation of the conversation to identify elements of the conversation and structuring the tagged conversation according to a specified format to produce a structured, tagged representation of the conversation. A set of structured, tagged conversation representations is then analyzed to discover a relationship between a first conversation element and a second conversation element. Tagging the conversation may include evaluating a portion of the conversation, assigning the portion a message type, and assigning a data value to an attribute defined by the message type. The message type may be defined by a conversation policy, wherein the conversation policy identifies conversation elements including conversation states and message types that transition the conversation among the conversation states. The conversation states include an offer pending state, an offer accept state, and an offer declined state.
    • 用于发现交易对话的元素之间的关系的方法包括标记会话的转录表示,以根据指定的格式识别对话的元素并构造标记的对话,以产生对话的结构化标记表示。 然后分析一组结构化的标记对话表示,以发现第一会话元素和第二会话元素之间的关系。 标记对话可以包括评估会话的一部分,将该部分分配给消息类型,以及将数据值分配给由消息类型定义的属性。 消息类型可以由会话策略来定义,其中会话策略标识会话元素,包括在对话状态之间转换对话的会话状态和消息类型。 谈话状态包括待决状态,报价接受状态和报价拒绝状态。