专利快速检索-快速检索全球专利，免费商用专利数据库-IPRDB

2. 发明授权

US07529362B1 System, methods, and computer-readable medium for tracking, reconciling, and reporting on DTMF data and voice data communicated between call centers and users 有权
标题翻译：用于跟踪，协调和报告呼叫中心和用户之间传输的DTMF数据和语音数据的系统，方法和计算机可读介质
公开(公告)号：US07529362B1
公开(公告)日：2009-05-05
申请号：US10607504
申请日：2003-06-26
申请人： Michelle L. Steinbeck , Joel G. Mason
发明人： Michelle L. Steinbeck , Joel G. Mason
IPC分类号： H04M3/00 , H04M5/00
CPC分类号： H04M3/42221 , G10L15/26 , H04M3/2281 , H04M3/42059 , H04M3/51 , H04M2201/36 , H04M2201/40
摘要： Automated, computer-based systems, method, and computer-readable media for tracking, reconciling, and reporting on data representing Dual Tone Multi-Frequency (DTMF) tones and voice signals communicated between call center and users during interactions therebetween. The system can include a data store adapted to store the DTMF data and converted text corresponding to the voice signals; a transcription process receiving data representing the voice signal and converting it into corresponding text; a report generation process obtaining the DTMF data and the text, transmitting a report containing the same to a client, and updating the data store accordingly; and a reconciliation process receiving data enabling reconciliation of data as tracked by the call center and as tracked by an entity other than the call center. Methods provided by the invention can be practiced using the systems described herein or with other systems.
摘要翻译：自动化的基于计算机的系统，方法和计算机可读介质，用于跟踪，协调和报告代表双音多频（DTMF）音调的数据和在呼叫中心与用户之间的交互期间传送的语音信号。该系统可以包括适于存储对应于语音信号的DTMF数据和转换文本的数据存储器; 接收表示语音信号的数据并将其转换为相应文本的转录过程; 报告生成处理获取DTMF数据和文本，将包含该DTMF数据和文本的报告发送给客户端，并相应地更新数据存储; 以及协调处理接收数据，使数据能够协调由呼叫中心跟踪的数据，并且由呼叫中心以外的实体跟踪。本发明提供的方法可以使用本文描述的系统或与其它系统一起实施。

IPRDB

热门服务

关于我们

友情链接

联系方式