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    • 6. 发明授权
    • Hybrid baseform generation
    • 混合型形式生成
    • US07206738B2
    • 2007-04-17
    • US10219686
    • 2002-08-14
    • Nitendra RajputAshish Verma
    • Nitendra RajputAshish Verma
    • G06F17/21
    • G06F17/2735
    • A method, a computer system and a computer program product for generating baseforms or phonetic spellings from input text are disclosed. The baseforms are initially generated using rules defined for a particular language. Then, phones are identified in the language that are exceptions to the defined rules and an action is associated with each identified phone. A statistical technique is applied to determine whether the identified phones can be modified. Finally, baseforms containing the identified phones that can be modified, are corrected according to the associated actions. Preferably, the statistical technique is only applied to baseforms containing phones that are exceptions to the defined rules. The defined rules can comprise spelling-to-sound rules for a particular phonetic language that incorporate all possible alternative pronunciations of each baseform.
    • 公开了一种用于从输入文本生成基础形式或语音拼写的方法,计算机系统和计算机程序产品。 最初使用为特定语言定义的规则生成基本形式。 然后,以所述语言识别电话,这是所定义的规则的例外,并且动作与每个识别的电话相关联。 应用统计技术来确定所识别的手机是否可以修改。 最后,包含可以修改的已识别电话的基本形式,将根据相关的动作进行更正。 优选地,统计技术仅适用于包含作为定义规则的例外的电话的基本形式。 定义的规则可以包括用于特定语音语言的拼写音符规则,其包含每个基本形式的所有可能的替代发音。
    • 9. 发明申请
    • Method and System for Hybrid Call Handling
    • 混合呼叫处理方法与系统
    • US20080086690A1
    • 2008-04-10
    • US11534000
    • 2006-09-21
    • Ashish VermaNitendra RajputSreeram Viswanath BalakrishnanTanveer Afzal Faruquie
    • Ashish VermaNitendra RajputSreeram Viswanath BalakrishnanTanveer Afzal Faruquie
    • G06F15/177
    • H04L12/66
    • The present invention provides a hybrid call handling method and system. The method comprises navigating a plurality of received calls from a plurality of callers. The method further comprises monitoring a call health status for each of the plurality of the calls being navigated for entire call duration and notifying a bad call health status of the monitored call to a human agent for employing at least one rectification action. The call health status is determined by monitoring and measuring one or more call parameters. The invention provides for a system for call handling and navigation by an automated system with a human agent assisting the automated system for rectification of calls with bad call health status. Once the call with a bad health is transferred to the human agent, he assists the automated system either by directly communicating with the caller or by communicating using a machine interface.
    • 本发明提供一种混合呼叫处理方法和系统。 该方法包括从多个呼叫者导航多个接收的呼叫。 所述方法还包括:监视针对整个呼叫持续时间进行导航的多个呼叫中的每个呼叫的呼叫健康状态,并将被监视呼叫的不良呼叫健康状况通知给人类代理以采用至少一个整流动作。 通过监视和测量一个或多个呼叫参数来确定呼叫健康状态。 本发明提供了一种用于通过自动化系统进行呼叫处理和导航的系统,其中人体代理协助自动化系统来校正具有不良呼叫健康状态的呼叫。 一旦身体不好的呼叫转移给人类代理,他可以通过与呼叫者直接通信或通过使用机器接口进行通信来协助自动化系统。