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    • 9. 发明授权
    • Method and system for managing and monitoring of a multi-tenant system
    • 管理和监控多租户系统的方法和系统
    • US08769704B2
    • 2014-07-01
    • US13229102
    • 2011-09-09
    • Prasad PeddadaDileep BurkiTheresa VietvuSteven TammLogan HenriquezAndrew Smith
    • Prasad PeddadaDileep BurkiTheresa VietvuSteven TammLogan HenriquezAndrew Smith
    • H04L29/06G06F15/16H04L9/32
    • H04L63/102H04L63/104H04L2463/101
    • Embodiments are described for providing access by application vendors to applications deployed in an enterprise network environment. A package access system defines a support user class in a user profile database for an application executed within organization resources maintained in a multi-tenant data store. The support user is granted read only privileges to metadata of the application. An organization administrator can grant the application vendor access to the application as a support user, allowing the vendor to view and analyze the metadata. The organization administrator can further grant access by a specific support representative to the application as a specific user within the organization user for a limited term. The support representative can then log into the organization and access and use the application in order to diagnose any post-installation usage problems with the application.
    • 描述了用于提供应用供应商对部署在企业网络环境中的应用的访问的实施例。 包访问系统在用户简档数据库中为在多租户数据存储中维护的组织资源内执行的应用定义支持用户类。 支持用户被授予对应用程序的元数据的只读权限。 组织管理员可以授予应用程序供应商作为支持用户对应用程序的访问权限,允许供应商查看和分析元数据。 组织管理员可以进一步向特定的支持代表授予访问权限,作为组织用户中有限期限内的特定用户。 然后,支持代表可以登录组织并访问和使用应用程序,以便诊断应用程序的任何安装后使用问题。
    • 10. 发明申请
    • METHOD AND SYSTEM FOR MANAGING AND MONITORING OF A MULTI-TENANT SYSTEM
    • 多种系统的管理和监控方法与系统
    • US20120066755A1
    • 2012-03-15
    • US13229102
    • 2011-09-09
    • Prasad PeddadaDileep BurkiTheresa VietvuSteven TammLogan HenriquezAndrew Smith
    • Prasad PeddadaDileep BurkiTheresa VietvuSteven TammLogan HenriquezAndrew Smith
    • H04L9/32
    • H04L63/102H04L63/104H04L2463/101
    • Embodiments are described for providing access by application vendors to applications deployed in an enterprise network environment. A package access system defines a support user class in a user profile database for an application executed within organization resources maintained in a multi-tenant data store. The support user is granted read only privileges to metadata of the application. An organization administrator can grant the application vendor access to the application as a support user, allowing the vendor to view and analyze the metadata. The organization administrator can further grant access by a specific support representative to the application as a specific user within the organization user for a limited term. The support representative can then log into the organization and access and use the application in order to diagnose any post-installation usage problems with the application.
    • 描述了用于提供应用供应商对部署在企业网络环境中的应用的访问的实施例。 包访问系统在用户简档数据库中为在多租户数据存储中维护的组织资源内执行的应用定义支持用户类。 支持用户被授予对应用程序的元数据的只读权限。 组织管理员可以授予应用程序供应商作为支持用户对应用程序的访问权限,允许供应商查看和分析元数据。 组织管理员可以进一步向特定的支持代表授予访问权限,作为组织用户中有限期限内的特定用户。 然后,支持代表可以登录组织并访问和使用应用程序,以便诊断应用程序的任何安装后使用问题。