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    • 5. 发明授权
    • Product check matrix
    • 产品检查矩阵
    • US07475293B1
    • 2009-01-06
    • US10691894
    • 2003-10-23
    • Mike E. LittleRex G. MartinMatthew J. HelgrenParis E. Bingham, Jr.Alan J. Treece
    • Mike E. LittleRex G. MartinMatthew J. HelgrenParis E. Bingham, Jr.Alan J. Treece
    • G06F11/00
    • G06N5/00G06F11/2257G06N5/025
    • A knowledge automation engine used to detect product issues on products. A knowledge automation engine may evaluate a check against one or more facts to detect a product issue. Facts used by the knowledge automation engine may include product configuration facts. A check may include one or more rules and reference one or more product check matrixes of facts, such as, but not limited to, identifiers for product packages and patches to be used by a check. As packages and/or patches become available for a product, they may be added to a product check matrix for the product. The packages and patches may be added to the database using predefined associations. The check may use the product check matrix to update packages and/or patches (including adding new packages/patches and removing old packages/patches) on a product accessible by the knowledge automation engine.
    • 用于检测产品上的产品问题的知识自动化引擎。 知识自动化引擎可以对一个或多个事实进行检查,以检测产品问题。 知识自动化引擎使用的事实可能包括产品配置事实。 检查可以包括一个或多个规则并引用一个或多个事实的产品检查矩阵,例如但不限于由检查使用的产品包和补丁的标识符。 随着包装和/或贴片可用于产品,它们可以添加到产品的产品检查矩阵中。 可以使用预定义的关联将包和修补程序添加到数据库。 检查可以使用产品检查矩阵在知识自动化引擎可访问的产品上更新包和/或修补程序(包括添加新的包/修补程序和删除旧的包/修补程序)。
    • 6. 发明授权
    • Product knowledge management
    • 产品知识管理
    • US07146535B2
    • 2006-12-05
    • US10318702
    • 2002-12-13
    • Mike E. LittleRex G. MartinMatthew J. HelgrenParis E. Bingham, Jr.Alan J. Treece
    • Mike E. LittleRex G. MartinMatthew J. HelgrenParis E. Bingham, Jr.Alan J. Treece
    • G06F11/00G06F11/36
    • G06N5/00G06F11/2257G06N5/025
    • A system for creating and editing checks for a knowledge automation engine to use in detecting product issues on products. A knowledge automation engine may evaluate a check against a fact to detect a product issue on a product and provide a client of the product remediation information. A check may contain a product issue description, a rule to evaluate against a fact in order to detect the product issue, and remediation information to help a client address the product issue if the product issue is detected on the product. Product issues may include product installation validation and known product bugs. Facts used by the knowledge automation engine may include product configuration facts. Statistics on check execution results may be accumulated to provide additional information on products through their life cycle.
    • 用于创建和编辑用于检测产品上的产品问题的知识自动化引擎的检查的系统。 知识自动化引擎可以评估对事实的检查以检测产品上的产品问题,并向客户提供产品修复信息。 检查可能包含产品问题描述,为了检测产品问题而针对事实进行评估的规则,以及在产品上检测到产品问题时帮助客户解决产品问题的补救信息。 产品问题可能包括产品安装验证和已知的产品错误。 知识自动化引擎使用的事实可能包括产品配置事实。 有关检查执行结果的统计数据可能会累积,以便在其生命周期内提供有关产品的附加信息。