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    • 1. 发明授权
    • Method and system for monitoring and controlling the performance of an
organization
    • 监控和控制组织绩效的方法和系统
    • US5684964A
    • 1997-11-04
    • US610550
    • 1996-03-06
    • Michael C. PowersGreg A. BlissShioupyn Shen
    • Michael C. PowersGreg A. BlissShioupyn Shen
    • G06Q10/06G06Q10/10H04M3/36H04M3/51G06F17/60
    • G06Q10/10G06Q10/06375G06Q10/0639G06Q10/06398H04M3/36H04M3/51H04M3/5175
    • A method and system generate performance data relating to the efficiency of an organization and include the steps of and instructions for describing a plurality of performance variables associated with the organization. The performance variables describe measurable properties of the organization. The invention further maps each of the performance variables to a normalized performance variable mapping that has a neutral value and at least one inflection point of the performance variable within a normalized range of values. Each inflection point describes effects of the normalized performance variable in changing from a positive influence to a negative influence on the organization's efficiency. Then the invention assigns a weighting factor to each of the normalized performance variables to produce a plurality of weighted normalized performance variables. The method and system calculate the efficiency of the organization as a function of the plurality of weighted normalized performance variables. The method and system further include the use and maintenance of instruction tables for identifying interactions among the various performance variables.
    • 一种方法和系统产生与组织的效率相关的性能数据,并且包括用于描述与组织相关联的多个性能变量的步骤和指令。 性能变量描述组织的可衡量属性。 本发明还将每个性能变量映射到归一化的性能变量映射,该归一化性能变量映射具有在归一化值范围内的性能变量的中性值和至少一个拐点。 每个拐点描述了归一化性能变量在从积极影响转变为对组织效率的负面影响的影响。 然后,本发明为每个标准化的性能变量分配加权因子,以产生多个加权的归一化性能变量。 该方法和系统根据多个加权归一化性能变量计算组织的效率。 该方法和系统还包括使用和维护用于识别各种性能变量之间的交互的指令表。
    • 2. 发明授权
    • Method and system for monitoring and controlling the performance of a
call processing center
    • 呼叫处理中心的性能监控方法及系统
    • US5500795A
    • 1996-03-19
    • US271228
    • 1994-07-06
    • Michael C. PowersGreg A. BlissShioupyn Shen
    • Michael C. PowersGreg A. BlissShioupyn Shen
    • G06Q10/06G06Q10/10G06Q99/00H04M3/36H04M3/51G06F17/60
    • H04M3/51G06Q10/0639G06Q10/10G06Q99/00H04M3/36H04M3/5175
    • A method and system for generating performance data relating to the efficiency of an organization and including the steps of describing a plurality of performance variables associated with the organization. The performance variables describe measurable properties of the organization. The invention further maps each of the performance variables to a normalized performance variable mapping that has a neutral value and at least one inflection point of the performance variable within a normalized range of values. Each inflection point describes effects of the normalized performance variable in changing from a positive influence to a negative influence on the organization's efficiency. Then the invention assigns a weighting factor to each of the normalized performance variables to produce a plurality of weighted normalized performance variables. The method and system calculate the efficiency of the organization as a function of the plurality of weighted normalized performance variables. The method and system further include the use and maintenance of instruction tables for identifying interactions among the various performance variables.
    • 一种用于产生与组织的效率有关的性能数据的方法和系统,并且包括描述与组织相关联的多个性能变量的步骤。 性能变量描述组织的可衡量属性。 本发明还将每个性能变量映射到归一化的性能变量映射,该归一化性能变量映射具有在归一化值范围内的性能变量的中性值和至少一个拐点。 每个拐点描述了归一化性能变量在从积极影响转变为对组织效率的负面影响的影响。 然后,本发明为每个标准化的性能变量分配加权因子,以产生多个加权的归一化性能变量。 该方法和系统根据多个加权归一化性能变量计算组织的效率。 该方法和系统还包括使用和维护用于识别各种性能变量之间的交互的指令表。
    • 4. 发明授权
    • Rapid transfer of HTML files
    • 快速传输HTML文件
    • US5946697A
    • 1999-08-31
    • US844773
    • 1997-04-22
    • Shioupyn Shen
    • Shioupyn Shen
    • G06F17/30H03M7/30
    • H03M7/30G06F17/30902
    • A compressed file produced by a server is used for updating a hypertext markup language (HTML) document cached on a client computer with changes so that it is identical to a changed HTML document stored on a server computer. Typically, when a user requests access to the HTML document on a server computer corresponding to the cached HTML document on the client computer, the cached HTML document is opened and processed by a client agent software module to produce a macro name file and a macro definition file. A checksum or macro name is determined for each construct or list in the cached HTML file. Each macro definition in the macro definition file is a concise content of the construct or list comprising a different portion of the HTML file. The client agent transmits the uniform resource locator (URL) for the site from which the cached HTML document was obtained and appends the macro name file (assuming that the server computer hasn't already generated the macro name file). A server agent at the server site produces a macro compressed file in which the macro name for each section that is unchanged is included, along with the actual contents of those constructs or lists in the HTML file stored on the server computer that have changed. The macro compressed file is transmitted back to the client agent for expansion and to refresh the HTML file that is cached on the client computer. The updated HTML file can then be displayed using the browser on the client computer.
    • 由服务器生成的压缩文件用于更新在客户端计算机上缓存的超文本标记语言(HTML)文档,并进行更改,使其与存储在服务器计算机上的已更改的HTML文档相同。 通常,当用户请求访问与客户端计算机上缓存的HTML文档相对应的服务器计算机上的HTML文档时,缓存的HTML文档由客户端代理软件模块打开和处理,以产生宏名称文件和宏定义 文件。 为缓存的HTML文件中的每个构造或列表确定校验和或宏名称。 宏定义文件中的每个宏定义是包含HTML文件的不同部分的构造或列表的简明内容。 客户端代理发送用于获取缓存的HTML文档的站点的统一资源定位符(URL),并附加宏名称文件(假设服务器计算机尚未生成宏名称文件)。 服务器站点上的服务器代理产生一个宏压缩文件,其中包含未更改的每个部分的宏名称以及存储在服务器计算机上已更改的HTML文件中的这些结构或列表的实际内容。 将宏压缩文件传回客户端代理进行扩展,并刷新客户端计算机上缓存的HTML文件。 然后可以使用客户端计算机上的浏览器显示更新的HTML文件。
    • 9. 发明授权
    • Replication optimization system and method
    • 复制优化系统和方法
    • US6049809A
    • 2000-04-11
    • US739948
    • 1996-10-30
    • Balan S. RamanArnold S. MillerDave D. StraubeShioupyn Shen
    • Balan S. RamanArnold S. MillerDave D. StraubeShioupyn Shen
    • G06F17/30H04L29/06H04L29/08
    • G06F17/30212H04L67/1095Y10S707/99953Y10S707/99954
    • A system and method of efficiently replicating data structures in a distributed system of replicas. Each replica in the distributed system maintains a cursor indicative of the extent to which other replicas in the system are consistent with one another. By examining the information in its cursor, a destination replica requesting replication from a source replica is able to determine the extent to which it has been made consistent with that source replica via indirect paths, thus potentially improving the starting point of replication. The source replica similarly examines its cursor to potentially improve the starting point of replication with respect to the starting point requested by the destination replica. In this manner, redundant information transmitted from a source replica when replicating a destination replica is reduced. The reduction in the amount of transmitted replication data is particularly appreciable when the replication topology of the system is changed such as by adding a new connection between existing replicas or by adding a new replica to the system.
    • 在复制品的分布式系统中有效地复制数据结构的系统和方法。 分布式系统中的每个副本都保留一个光标,指示系统中其他副本彼此一致的程度。 通过检查其游标中的信息,从源副本请求复制的目标副本能够通过间接路径确定其与该源副本一致的程度,从而潜在地改善复制的起始点。 源副本类似地检查其游标以相对于目的地副本请求的起始点潜在地改进起始点。 以这种方式,减少了在复制目的地复本时从源副本发送的冗余信息。 当系统的复制拓扑发生变化时,例如通过在现有副本之间添加新连接或通过向系统添加新副本,传输的复制数据量的减少特别明显。