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1. 发明授权

US09172803B2 System and method for integrating runtime usage statistics with developing environment 有权
标题翻译：将运行时使用统计与开发环境集成的系统和方法
公开(公告)号：US09172803B2
公开(公告)日：2015-10-27
申请号：US12860736
申请日：2010-08-20
申请人： Michael Bachran , Stefan Besling , Martin Mauelshagen , Hanno Wiegard
发明人： Michael Bachran , Stefan Besling , Martin Mauelshagen , Hanno Wiegard
IPC分类号： G06F9/44 , H04M3/493 , H04L29/06
CPC分类号： H04M3/4938 , G10L2015/228 , H04L65/1006 , H04L65/1063 , H04M3/493 , H04M3/4936 , H04M2201/40 , H04M2203/355
摘要： A self-help application such as in an interactive voice response (IVR) platform serving users is enabled for providing an integrated development (IDE) and monitoring environment. This provides real-time reporting and analysis on user behavior, application performance and transaction success. The application is coded in software objects (VoiceObjects) specific to the context of the application. These are pre-built objects that include dialog components, resource management, logic, actions, layer and business tasks. This object-oriented approach uncouples the underlying technology from the application and allows designers to build user-friendly applications. In one embodiment, Java or VoiceXML codes are generated dynamically from these objects and executed by a browser in the IVR. A set of core metrics is defined for each object type as well as configurable levels for these metrics. Data associated with individual objects are collected, aggregated, analyzed and displayed in context by the IDE.
摘要翻译：支持用户的交互式语音响应（IVR）平台等自助应用程序能够提供集成开发（IDE）和监视环境。这提供了用户行为，应用程序性能和交易成功的实时报告和分析。该应用程序以特定于应用程序上下文的软件对象（VoiceObjects）进行编码。这些是包含对话组件，资源管理，逻辑，动作，层和业务任务的预构建对象。这种面向对象的方法解决了应用程序的底层技术，并允许设计人员构建用户友好的应用程序。在一个实施例中，Java或VoiceXML代码是从这些对象动态生成的，并由IVR中的浏览器执行。为每个对象类型定义一组核心度量，以及这些度量的可配置级别。与单个对象相关联的数据由IDE在上下文中进行收集，聚合，分析和显示。

2. 发明申请

US20110044435A1 System and Method For Integrating Runtime Usage Statistics With Developing Environment 有权
标题翻译：将运行时使用统计与开发环境集成的系统和方法
公开(公告)号：US20110044435A1
公开(公告)日：2011-02-24
申请号：US12860736
申请日：2010-08-20
申请人： Michael Bachran , Stefan Besling , Martin Mauelshagen , Hanno Wiegard
发明人： Michael Bachran , Stefan Besling , Martin Mauelshagen , Hanno Wiegard
IPC分类号： H04M1/64
CPC分类号： H04M3/4938 , G10L2015/228 , H04L65/1006 , H04L65/1063 , H04M3/493 , H04M3/4936 , H04M2201/40 , H04M2203/355
摘要： A self-help application such as in an interactive voice response (IVR) platform serving users is enabled for providing an integrated development (IDE) and monitoring environment. This provides real-time reporting and analysis on user behavior, application performance and transaction success. The application is coded in software objects (VoiceObjects) specific to the context of the application. These are pre-built objects that include dialog components, resource management, logic, actions, layer and business tasks. This object-oriented approach uncouples the underlying technology from the application and allows designers to build user-friendly applications. In one embodiment, Java or VoiceXML codes are generated dynamically from these objects and executed by a browser in the IVR. A set of core metrics is defined for each object type as well as configurable levels for these metrics. Data associated with individual objects are collected, aggregated, analyzed and displayed in context by the IDE.
摘要翻译：支持用户的交互式语音响应（IVR）平台等自助应用程序能够提供集成开发（IDE）和监视环境。这提供了用户行为，应用程序性能和交易成功的实时报告和分析。该应用程序以特定于应用程序上下文的软件对象（VoiceObjects）进行编码。这些是包含对话组件，资源管理，逻辑，动作，层和业务任务的预构建对象。这种面向对象的方法解决了应用程序的底层技术，并允许设计人员构建用户友好的应用程序。在一个实施例中，Java或VoiceXML代码是从这些对象动态生成的，并由IVR中的浏览器执行。为每个对象类型定义一组核心度量，以及这些度量的可配置级别。与单个对象相关联的数据由IDE在上下文中进行收集，聚合，分析和显示。

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