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1. 发明授权

US08718241B2 Methods and apparatus for interfacing with a phone system in an on-demand service environment 有权
标题翻译：用于在按需服务环境中与电话系统进行接口的方法和装置
公开(公告)号：US08718241B2
公开(公告)日：2014-05-06
申请号：US12878283
申请日：2010-09-09
申请人： Marco Casalaina , Gautam Vasudev , Rahul Kaw , Rachel Wang , Jason A. Ellis
发明人： Marco Casalaina , Gautam Vasudev , Rahul Kaw , Rachel Wang , Jason A. Ellis
IPC分类号： H04M1/64 , H04M11/00
CPC分类号： H04L41/22 , H04L51/36 , H04L67/02 , H04L67/10 , H04L67/42 , H04M3/42323 , H04M7/0024 , H04M7/0057
摘要： Disclosed are systems, apparatus, methods, and computer readable media for interfacing with a phone system in an on-demand service environment. In one embodiment, a client machine is in communication with a data provider and the phone system. The phone system is operated by a phone provider separate from the data provider. A message is received at the client machine from the phone system. The message includes information regarding a phone event in relation to a phone call. The phone event information is provided in a first part of a user interface in a web browser on the client machine. A second part of the user interface is capable of displaying information received at the client machine from the data provider. The first part of the user interface and the second part of the user interface are adapted to communicate with one another. For example, the first part of the user interface is adapted to send a message including the phone event information to the second part of the user interface.
摘要翻译：公开了用于在按需服务环境中与电话系统接口的系统，装置，方法和计算机可读介质。在一个实施例中，客户机与数据提供者和电话系统通信。电话系统由与数据提供商分开的电话提供商操作。在客户机从电话系统接收到消息。该消息包括关于与电话有关的电话事件的信息。手机事件信息在客户端机器上的web浏览器中的用户界面的第一部分中提供。用户界面的第二部分能够从数据提供者显示在客户机处收到的信息。用户界面的第一部分和用户界面的第二部分被适配成彼此通信。例如，用户界面的第一部分适于将包括电话事件信息的消息发送到用户界面的第二部分。

2. 发明授权

US08693649B2 Methods and apparatus for interfacing with a phone system in an on-demand service environment 有权
标题翻译：用于在按需服务环境中与电话系统进行接口的方法和装置
公开(公告)号：US08693649B2
公开(公告)日：2014-04-08
申请号：US12878288
申请日：2010-09-09
申请人： Marco Casalaina , Gautam Vasudev , Rahul Kaw , Rachel Wang , Jason A. Ellis
发明人： Marco Casalaina , Gautam Vasudev , Rahul Kaw , Rachel Wang , Jason A. Ellis
IPC分类号： H04M11/00 , H04M1/64
CPC分类号： H04L41/22 , H04L51/36 , H04L67/02 , H04L67/10 , H04L67/42 , H04M3/42323 , H04M7/0024 , H04M7/0057
摘要： Disclosed are systems, apparatus, methods, and computer readable media for interfacing with a phone provider in an on-demand service environment. In one embodiment, a proxy server is in communication with a phone system. The phone system provides a phone call and is operated by the phone provider. The proxy server is configured to: receive information from the phone system regarding a phone event in relation to the phone call, and output a message including the phone event information to a data network. A client machine is in communication with the proxy server over the data network and in communication with a data provider separate from the phone provider. The client machine is configured to: receive the message from the proxy server, and display the phone event information in a first part of a user interface in a web browser. A second part of the user interface can display information received from the data provider.
摘要翻译：公开了用于在按需服务环境中与电话提供商进行接口的系统，装置，方法和计算机可读介质。在一个实施例中，代理服务器与电话系统通信。电话系统提供电话并由电话提供商操作。代理服务器被配置为：从电话系统接收关于电话呼叫的电话事件的信息，并将包括电话事件信息的消息输出到数据网络。客户机通过数据网络与代理服务器通信，并与与电话提供商分离的数据提供者进行通信。客户机被配置为：从代理服务器接收消息，并且在web浏览器中的用户界面的第一部分中显示电话事件信息。用户界面的第二部分可以显示从数据提供者接收的信息。

3. 发明申请

US20110274258A1 METHODS AND APPARATUS FOR INTERFACING WITH A PHONE SYSTEM IN AN ON-DEMAND SERVICE ENVIRONMENT 有权
标题翻译：在需求服务环境中与电话系统接口的方法和装置
公开(公告)号：US20110274258A1
公开(公告)日：2011-11-10
申请号：US12878283
申请日：2010-09-09
申请人： Marco Casalaina , Gautam Vasudev
发明人： Marco Casalaina , Gautam Vasudev
IPC分类号： H04M11/00
CPC分类号： H04L41/22 , H04L51/36 , H04L67/02 , H04L67/10 , H04L67/42 , H04M3/42323 , H04M7/0024 , H04M7/0057
摘要： Disclosed are systems, apparatus, methods, and computer readable media for interfacing with a phone system in an on-demand service environment. In one embodiment, a client machine is in communication with a data provider and the phone system. The phone system is operated by a phone provider separate from the data provider. A message is received at the client machine from the phone system. The message includes information regarding a phone event in relation to a phone call. The phone event information is provided in a first part of a user interface in a web browser on the client machine. A second part of the user interface is capable of displaying information received at the client machine from the data provider. The first part of the user interface and the second part of the user interface are adapted to communicate with one another. For example, the first part of the user interface is adapted to send a message including the phone event information to the second part of the user interface.
摘要翻译：公开了用于在按需服务环境中与电话系统接口的系统，装置，方法和计算机可读介质。在一个实施例中，客户机与数据提供者和电话系统通信。电话系统由与数据提供商分开的电话提供商操作。在客户机从电话系统接收到消息。该消息包括关于与电话有关的电话事件的信息。手机事件信息在客户端机器上的web浏览器中的用户界面的第一部分中提供。用户界面的第二部分能够从数据提供者显示在客户机处收到的信息。用户界面的第一部分和用户界面的第二部分被适配成彼此通信。例如，用户界面的第一部分适于将包括电话事件信息的消息发送到用户界面的第二部分。

4. 发明申请

US20110274261A1 METHODS AND APPARATUS FOR INTERFACING WITH A PHONE SYSTEM IN AN ON-DEMAND SERVICE ENVIRONMENT 有权
标题翻译：在需求服务环境中与电话系统接口的方法和装置
公开(公告)号：US20110274261A1
公开(公告)日：2011-11-10
申请号：US12878288
申请日：2010-09-09
申请人： Marco Casalaina , Gautam Vasudev
发明人： Marco Casalaina , Gautam Vasudev
IPC分类号： H04M11/00
CPC分类号： H04L41/22 , H04L51/36 , H04L67/02 , H04L67/10 , H04L67/42 , H04M3/42323 , H04M7/0024 , H04M7/0057
摘要： Disclosed are systems, apparatus, methods, and computer readable media for interfacing with a phone provider in an on-demand service environment. In one embodiment, a proxy server is in communication with a phone system. The phone system provides a phone call and is operated by the phone provider. The proxy server is configured to: receive information from the phone system regarding a phone event in relation to the phone call, and output a message including the phone event information to a data network. A client machine is in communication with the proxy server over the data network and in communication with a data provider separate from the phone provider. The client machine is configured to: receive the message from the proxy server, and display the phone event information in a first part of a user interface in a web browser. A second part of the user interface can display information received from the data provider.
摘要翻译：公开了用于在按需服务环境中与电话提供商进行接口的系统，装置，方法和计算机可读介质。在一个实施例中，代理服务器与电话系统通信。电话系统提供电话并由电话提供商操作。代理服务器被配置为：从电话系统接收关于电话呼叫的电话事件的信息，并将包括电话事件信息的消息输出到数据网络。客户机通过数据网络与代理服务器通信，并与与电话提供商分离的数据提供者进行通信。客户机被配置为：从代理服务器接收消息，并且在web浏览器中的用户界面的第一部分中显示电话事件信息。用户界面的第二部分可以显示从数据提供者接收的信息。

5. 发明授权

US08984409B2 Service cloud console 有权
标题翻译：服务云控制台
公开(公告)号：US08984409B2
公开(公告)日：2015-03-17
申请号：US12878891
申请日：2010-09-09
申请人： Marco Casalaina , Jason Ellis , David Yung , Luke Fu , Eric Wulff , Chitra Gulabrani , Sutthipong Thavisomboon , Natalie Doan , Steve Weiss
发明人： Marco Casalaina , Jason Ellis , David Yung , Luke Fu , Eric Wulff , Chitra Gulabrani , Sutthipong Thavisomboon , Natalie Doan , Steve Weiss
IPC分类号： G06F3/00 , G06F17/30
CPC分类号： G06F3/0484 , G06F3/0481 , G06F3/0483 , G06F17/30528 , G06F17/30554 , G06F17/30557 , G06F17/30905 , G06Q30/016 , H04L41/22 , H04L41/5061 , H04L67/02 , H04L67/42 , H04M3/5183
摘要： Various embodiments described or referenced herein are directed to different devices, methods, systems, and computer program products for processing information entered via a user interface provided in a web browser on a display device of a client machine in communication with a server. The user interface may be capable of displaying a plurality of components, including a first component that may display object record information associated with an object record stored in a database. Edited object record information may be received at the client machine and displayed in the first user interface component. The first user interface component may be designated as unsaved. An interrupt event associated with possible loss of the edited information may be detected. A warning message indicating the detection of the interrupt event may be displayed in the web browser, and one or more selections for responding to the warning message may be provided.
摘要翻译：本文描述或引用的各种实施例涉及用于处理通过在与服务器通信的客户机的显示设备上的web浏览器中提供的用户界面输入的信息的不同设备，方法，系统和计算机程序产品。用户界面可以能够显示多个组件，包括可以显示与存储在数据库中的对象记录相关联的对象记录信息的第一组件。编辑的对象记录信息可以在客户机处接收并显示在第一用户界面组件中。第一个用户界面组件可能被指定为未保存。可以检测到与编辑的信息可能丢失相关联的中断事件。可以在Web浏览器中显示指示中断事件的检测的警告消息，并且可以提供用于响应警告消息的一个或多个选择。

6. 发明申请

US20110225233A1 Service Cloud Console 有权
标题翻译：服务云控制台
公开(公告)号：US20110225233A1
公开(公告)日：2011-09-15
申请号：US12878898
申请日：2010-09-09
申请人： Marco Casalaina , Jason Ellis , David Yung , Luke Fu , Eric Wulff , Chitra Gulabrani , Sutthipong Thavisomboon , Natalie Doan , Steve Weiss
发明人： Marco Casalaina , Jason Ellis , David Yung , Luke Fu , Eric Wulff , Chitra Gulabrani , Sutthipong Thavisomboon , Natalie Doan , Steve Weiss
IPC分类号： G06F15/16
CPC分类号： G06F3/0484 , G06F3/0481 , G06F3/0483 , G06F17/30528 , G06F17/30554 , G06F17/30557 , G06F17/30905 , G06Q30/016 , H04L41/22 , H04L41/5061 , H04L67/02 , H04L67/42 , H04M3/5183
摘要： Various embodiments described or referenced herein are directed to different devices, methods, systems, and computer program products for providing cross-domain communication via a user interface provided in a web browser. A first one or more trusted data network domains for a first user interface component may be identified. A second user interface component provided from a second data network domain accessible via a second one or more servers may be opened for display. A first event message may be transmitted from the second user interface component to the first user interface component. If the second data network domain is within the first one or more trusted data network domains, one or more operations may be performed within the first user interface component in response to the first event message.
摘要翻译：本文描述或引用的各种实施例涉及用于通过网络浏览器中提供的用户界面提供跨域通信的不同设备，方法，系统和计算机程序产品。可以识别用于第一用户界面组件的第一个或多个可信数据网络域。可以打开通过第二个一个或多个服务器访问的第二数据网络域提供的第二用户界面组件以供显示。可以将第一事件消息从第二用户界面组件发送到第一用户界面组件。如果第二数据网络域位于第一个或多个可信数据网络域内，则响应于第一事件消息可在第一用户界面组件内执行一个或多个操作。

7. 发明授权

US09047479B1 System, method and computer program product for providing a team object in association with an object 有权
公开(公告)号：US09047479B1
公开(公告)日：2015-06-02
申请号：US12559265
申请日：2009-09-14
申请人： Benjamin Tsai , Michael Tang , Marco Casalaina
发明人： Benjamin Tsai , Michael Tang , Marco Casalaina
IPC分类号： G06F15/16 , G06F15/173 , G06F21/62 , G06F17/30
CPC分类号： G06F17/30312 , G06F17/30292 , G06F17/30377 , G06F21/6218 , G06Q10/10
摘要： In accordance with embodiments, there are provided mechanisms and methods for providing a team object in association with an object. These mechanisms and methods for providing a team object in association with an object can allow for centralized management of a team in association with an object. For example, members of the team may be automatically identified (e.g. without manual intervention) for receiving notifications in association with an object.

8. 发明申请

US20110225495A1 Service Cloud Console 审中-公开
标题翻译：服务云控制台
公开(公告)号：US20110225495A1
公开(公告)日：2011-09-15
申请号：US12878884
申请日：2010-09-09
申请人： Marco Casalaina , Jason Ellis , David Yung , Luke Fu , Eric Wulff , Chitra Gulabrani , Sutthipong Thavisomboon , Natalie Doan , Steve Weiss
发明人： Marco Casalaina , Jason Ellis , David Yung , Luke Fu , Eric Wulff , Chitra Gulabrani , Sutthipong Thavisomboon , Natalie Doan , Steve Weiss
IPC分类号： G06F3/048 , H04L12/66
CPC分类号： G06F3/0484 , G06F3/0481 , G06F3/0483 , G06F16/24575 , G06F16/248 , G06F16/25 , G06F16/9577 , G06Q30/016 , H04L41/22 , H04L41/5061 , H04L67/02 , H04L67/42 , H04M3/5183
摘要： Various embodiments described or referenced herein are directed to different devices, methods, systems, and computer program products for processing a call via a user interface in a web browser. An incoming call directed to a client machine may be identified. The call may comprise a communication from an individual associated with an account. Object record information associated with the account may be stored in a communicably accessible database. A user interface component may be opened, responsive to the incoming call, at the client machine for display in the user interface in the web browser. The opened user interface component may display object record information associated with the account. Edited object record information comprising a modification to the object record information associated with the opened user interface component may be received at the client machine. The edited object record information may be displayed in the opened user interface component.
摘要翻译：本文描述或引用的各种实施例涉及用于通过网络浏览器中的用户界面处理呼叫的不同设备，方法，系统和计算机程序产品。可以识别指向客户端机器的来电。呼叫可以包括来自与帐户相关联的个人的通信。与该帐户相关联的对象记录信息可以存储在可通信地访问的数据库中。可以在客户端机器上响应于来话呼叫打开用户界面组件，以在web浏览器中的用户界面中显示。打开的用户界面组件可以显示与该帐户相关联的对象记录信息。可以在客户端机器处接收包括与打开的用户界面组件相关联的对象记录信息的修改的编辑对象记录信息。编辑的对象记录信息可以显示在打开的用户界面组件中。

9. 发明授权

US08769416B2 Service cloud console 有权
标题翻译：服务云控制台
公开(公告)号：US08769416B2
公开(公告)日：2014-07-01
申请号：US12878889
申请日：2010-09-09
申请人： Marco Casalaina , Jason Ellis , David Yung , Luke Fu , Eric Wulff , Chitra Gulabrani , Sutthipong Thavisomboon , Natalie Doan , Steve Weiss
发明人： Marco Casalaina , Jason Ellis , David Yung , Luke Fu , Eric Wulff , Chitra Gulabrani , Sutthipong Thavisomboon , Natalie Doan , Steve Weiss
IPC分类号： G06F3/00 , G06F17/30
CPC分类号： G06F3/0484 , G06F3/0481 , G06F3/0483 , G06F17/30528 , G06F17/30554 , G06F17/30557 , G06F17/30905 , G06Q30/016 , H04L41/22 , H04L41/5061 , H04L67/02 , H04L67/42 , H04M3/5183
摘要： Various embodiments described or referenced herein are directed to different devices, methods, systems, and computer program products for displaying object record information via a user interface provided in a web browser. A request to display a user interface component may be received. The user interface component may include first stored object record information associated with a first object record in a database stored on a server. Whether the requested user interface component including the first stored object record information is open in the user interface may be determined. When it is determined that the requested user interface component is not open in the user interface, the first stored object record information may be retrieved from the server. The requested user interface component at the client machine may be generated without reloading the user interface.
摘要翻译：本文描述或引用的各种实施例涉及用于经由网络浏览器中提供的用户界面显示对象记录信息的不同设备，方法，系统和计算机程序产品。可以接收显示用户界面组件的请求。用户界面组件可以包括与存储在服务器上的数据库中的第一对象记录相关联的第一存储对象记录信息。可以确定包括第一存储对象记录信息的所请求的用户界面组件是否在用户界面中打开。当确定所请求的用户界面组件在用户界面中未打开时，可以从服务器检索第一个存储的对象记录信息。可以在不重新加载用户界面的情况下生成客户端机器上所请求的用户界面组件。

10. 发明申请

US20110225500A1 Service Cloud Console 有权
标题翻译：服务云控制台
公开(公告)号：US20110225500A1
公开(公告)日：2011-09-15
申请号：US12878891
申请日：2010-09-09
申请人： Marco Casalaina , Jason Ellis , David Yung , Luke Fu , Eric Wulff , Chitra Gulabrani , Sutthipong Thavisomboon , Natalie Doan , Steve Weiss
发明人： Marco Casalaina , Jason Ellis , David Yung , Luke Fu , Eric Wulff , Chitra Gulabrani , Sutthipong Thavisomboon , Natalie Doan , Steve Weiss
IPC分类号： G06F3/01 , G06F15/173
CPC分类号： G06F3/0484 , G06F3/0481 , G06F3/0483 , G06F17/30528 , G06F17/30554 , G06F17/30557 , G06F17/30905 , G06Q30/016 , H04L41/22 , H04L41/5061 , H04L67/02 , H04L67/42 , H04M3/5183
摘要： Various embodiments described or referenced herein are directed to different devices, methods, systems, and computer program products for processing information entered via a user interface provided in a web browser on a display device of a client machine in communication with a server. The user interface may be capable of displaying a plurality of components, including a first component that may display object record information associated with an object record stored in a database. Edited object record information may be received at the client machine and displayed in the first user interface component. The first user interface component may be designated as unsaved. An interrupt event associated with possible loss of the edited information may be detected. A warning message indicating the detection of the interrupt event may be displayed in the web browser, and one or more selections for responding to the warning message may be provided.
摘要翻译：本文描述或引用的各种实施例涉及用于处理通过在与服务器通信的客户机的显示设备上的web浏览器中提供的用户界面输入的信息的不同设备，方法，系统和计算机程序产品。用户界面可以能够显示多个组件，包括可以显示与存储在数据库中的对象记录相关联的对象记录信息的第一组件。编辑的对象记录信息可以在客户机处接收并显示在第一用户界面组件中。第一个用户界面组件可能被指定为未保存。可以检测到与编辑的信息可能丢失相关联的中断事件。可以在Web浏览器中显示指示中断事件的检测的警告消息，并且可以提供用于响应警告消息的一个或多个选择。

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