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1. 发明授权

US07590945B2 Viewing applications from inactive sessions 有权
标题翻译：从非活动会话中查看应用程序
公开(公告)号：US07590945B2
公开(公告)日：2009-09-15
申请号：US11026679
申请日：2004-12-31
申请人： Lisa K. Sims , Damon Lockwood , Michael Levy , Richard Omanson , Robert Schumacher , Michael Murphy , Frank Germano , Jill Wene Cheeks
发明人： Lisa K. Sims , Damon Lockwood , Michael Levy , Richard Omanson , Robert Schumacher , Michael Murphy , Frank Germano , Jill Wene Cheeks
IPC分类号： G06F3/048 , G06F3/00
CPC分类号： H04L29/06027 , H04L67/14
摘要： Embodiments of the present disclosure provide systems and methods for managing user-sessions. Briefly described, in architecture, one embodiment of the system, among others, includes logic configured to display a user interface for initiating a command to launch a business application on a computer display of a user; logic configured to associate a launched business application with a user-session; logic configured to display business applications of an active session on the computer display; a first user interface control for allowing a user to select a particular business application of an inactive session; and logic configured to display the selected particular business application on the computer display with the business applications associated with the active session. Other systems and method are also provided.
摘要翻译：本公开的实施例提供了用于管理用户会话的系统和方法。简要描述，在架构中，系统的一个实施例包括逻辑，其被配置为显示用于在用户的计算机显示器上启动用于启动业务应用的命令的用户界面; 被配置为将所启动的业务应用与用户会话相关联的逻辑; 配置为在计算机显示器上显示活动会话的业务应用的逻辑; 用于允许用户选择非活动会话的特定业务应用的第一用户界面控制; 以及被配置为在所述计算机显示器上与所述活动会话相关联的业务应用程序显示所选择的特定业务应用的逻辑。还提供了其他系统和方法。

2. 发明申请

US20050278444A1 Viewing applications from inactive sessions 有权
标题翻译：从非活动会话中查看应用程序
公开(公告)号：US20050278444A1
公开(公告)日：2005-12-15
申请号：US11026679
申请日：2004-12-31
申请人： Lisa Sims , Damon Lockwood , Michael Levy , Richard Omanson , Robert Schumacher , Michael Murphy , Frank Germano , Jill Cheeks
发明人： Lisa Sims , Damon Lockwood , Michael Levy , Richard Omanson , Robert Schumacher , Michael Murphy , Frank Germano , Jill Cheeks
IPC分类号： G06F15/173 , H04L29/06 , H04L29/08
CPC分类号： H04L29/06027 , H04L67/14
摘要： Embodiments of the present disclosure provide systems and methods for managing user-sessions. Briefly described, in architecture, one embodiment of the system, among others, includes logic configured to display a user interface for initiating a command to launch a business application on a computer display of a user; logic configured to associate a launched business application with a user-session; logic configured to display business applications of an active session on the computer display; a first user interface control for allowing a user to select a particular business application of an inactive session; and logic configured to display the selected particular business application on the computer display with the business applications associated with the active session. Other systems and method are also provided.
摘要翻译：本公开的实施例提供了用于管理用户会话的系统和方法。简要描述，在架构中，系统的一个实施例包括逻辑，其被配置为显示用于在用户的计算机显示器上启动用于启动业务应用的命令的用户界面; 被配置为将所启动的业务应用与用户会话相关联的逻辑; 配置为在计算机显示器上显示活动会话的业务应用的逻辑; 用于允许用户选择非活动会话的特定业务应用的第一用户界面控制; 以及被配置为在所述计算机显示器上与所述活动会话相关联的业务应用程序显示所选择的特定业务应用的逻辑。还提供了其他系统和方法。

3. 发明授权

US07607090B2 Frameless data presentation 失效
标题翻译：无框架数据呈现
公开(公告)号：US07607090B2
公开(公告)日：2009-10-20
申请号：US11026695
申请日：2004-12-31
申请人： James M. McGlennon , Paige Amato Beckum , Lisa K. Sims , Richard Omanson , Robert Schumacher , Jill Wene Cheeks
发明人： James M. McGlennon , Paige Amato Beckum , Lisa K. Sims , Richard Omanson , Robert Schumacher , Jill Wene Cheeks
IPC分类号： G06F3/00 , G06F3/048 , G06F15/16
CPC分类号： G06F3/0481
摘要： Embodiments of the present disclosure provide systems and methods for presenting data from a plurality of computer applications for display. Briefly described, in architecture, one embodiment of the system, among others, can be implemented as follows. A graphical interface control to launch execution of a plurality of computer applications is provided on the computer desktop. In addition, one embodiment of the system includes first logic configured to display a launched first computer application within a first graphical window on the desktop. The first graphical window is capable of being positioned on the desktop by a user, where the positioning of the first graphical window is independent from the positioning of the graphical interface control. In some embodiments, the plurality of computer applications includes call center applications.
摘要翻译：本公开的实施例提供了用于从多个计算机应用程序呈现数据以进行显示的系统和方法。简要描述，在架构中，系统的一个实施例等可以如下实现。在计算机桌面上提供了用于启动多个计算机应用的执行的图形界面控制。另外，系统的一个实施例包括配置成在桌面上的第一图形窗口内显示启动的第一计算机应用的第一逻辑。第一图形窗口能够由用户定位在桌面上，其中第一图形窗口的定位独立于图形界面控件的定位。在一些实施例中，多个计算机应用包括呼叫中心应用。

4. 发明申请

US20050278650A1 Floating user interface 审中-公开
标题翻译：浮动用户界面
公开(公告)号：US20050278650A1
公开(公告)日：2005-12-15
申请号：US11027324
申请日：2004-12-31
申请人： Lisa Sims , Richard Omanson , Robert Schumacher , Michael Murphy , Frank Germano , Jill Cheeks
发明人： Lisa Sims , Richard Omanson , Robert Schumacher , Michael Murphy , Frank Germano , Jill Cheeks
IPC分类号： G06F3/00 , G06F3/048 , H04M3/51
CPC分类号： G06F3/0482 , G06F3/0481 , H04M3/5133
摘要： Embodiments of the present disclosure provide systems and methods for displaying computer applications, such as call-center applications, on a computer desktop. Briefly described, in architecture, one embodiment of the system, among others, can be implemented as follows. Logic is configured to associate a launched computer call-center application with a user-session. A graphical user interface control is further included to enable a user to switch between a plurality of user-sessions, wherein the first user interface is capable of being independently positioned on a desktop of the computer. Other systems and methods are also provided.
摘要翻译：本公开的实施例提供了用于在计算机桌面上显示诸如呼叫中心应用的计算机应用的系统和方法。简要描述，在架构中，系统的一个实施例等可以如下实现。逻辑被配置为将启动的计算机呼叫中心应用与用户会话相关联。还包括图形用户界面控制以使用户能够在多个用户会话之间切换，其中第一用户界面能够独立地定位在计算机的桌面上。还提供了其他系统和方法。

5. 发明申请

US20050278261A1 Navigational controls for a presentation system 审中-公开
标题翻译：演示系统的导航控件
公开(公告)号：US20050278261A1
公开(公告)日：2005-12-15
申请号：US11026689
申请日：2004-12-31
申请人： Richard Omanson , Robert Schumacher , Michael Murphy , Frank Germano , Jill Cheeks
发明人： Richard Omanson , Robert Schumacher , Michael Murphy , Frank Germano , Jill Cheeks
IPC分类号： G06F3/048 , G06Q10/00 , G06F17/60
CPC分类号： G06Q10/10 , G06F3/0481 , G06Q20/085 , G06Q20/102 , G06Q30/04 , G06Q40/12
摘要： Embodiments of the present disclosure provide systems and methods for implementing navigational controls for presenting data, such as call-center data. Briefly described, in architecture, one embodiment of the system, among others, can be implemented as follows. An application interface that accesses a plurality of computer applications is provided, where at least one computer application is located on a computer network. The system further includes a set of application controls associated with the application interface. In particular, each application control is associated with a particular computer application. In addition, the system includes at least one navigational control associated with at least one application control. Accordingly, a respective navigational control activates a particular screen of information from the particular computer application, such that the particular screen of information is displayed on a computer display and shows data related to a current user-session. Other systems and methods are also provided.
摘要翻译：本公开的实施例提供用于实现用于呈现诸如呼叫中心数据的数据的导航控制的系统和方法。简要描述，在架构中，系统的一个实施例等可以如下实现。提供访问多个计算机应用的应用接口，其中至少一个计算机应用位于计算机网络上。该系统还包括与应用程序接口相关联的一组应用程序控件。特别地，每个应用程序控件与特定的计算机应用程序相关联。另外，该系统包括与至少一个应用控制相关联的至少一个导航控制。因此，相应的导航控制从特定计算机应用激活特定的信息屏幕，使得特定的信息屏幕显示在计算机显示器上并且显示与当前用户会话相关的数据。还提供了其他系统和方法。

6. 发明申请

US20050278649A1 Frameless data presentation 失效
标题翻译：无框架数据呈现
公开(公告)号：US20050278649A1
公开(公告)日：2005-12-15
申请号：US11026695
申请日：2004-12-31
申请人： James McGlennon , Paige Beckum , Lisa Sims , Richard Omanson , Robert Schumacher , Jill Cheeks
发明人： James McGlennon , Paige Beckum , Lisa Sims , Richard Omanson , Robert Schumacher , Jill Cheeks
IPC分类号： G06F3/00 , G06F3/048
CPC分类号： G06F3/0481
摘要： Embodiments of the present disclosure provide systems and methods for presenting data from a plurality of computer applications for display. Briefly described, in architecture, one embodiment of the system, among others, can be implemented as follows. A graphical interface control to launch execution of a plurality of computer applications is provided on the computer desktop. In addition, one embodiment of the system includes first logic configured to display a launched first computer application within a first graphical window on the desktop. The first graphical window is capable of being positioned on the desktop by a user, where the positioning of the first graphical window is independent from the positioning of the graphical interface control. In some embodiments, the plurality of computer applications includes call center applications.
摘要翻译：本公开的实施例提供了用于从多个计算机应用程序呈现数据以进行显示的系统和方法。简要描述，在架构中，系统的一个实施例等可以如下实现。在计算机桌面上提供了用于启动多个计算机应用的执行的图形界面控制。另外，系统的一个实施例包括配置成在桌面上的第一图形窗口内显示启动的第一计算机应用的第一逻辑。第一图形窗口能够由用户定位在桌面上，其中第一图形窗口的定位独立于图形界面控件的定位。在一些实施例中，多个计算机应用包括呼叫中心应用。

7. 发明授权

US07424523B2 System and method for creating and navigating a linear hypermedia resource program 有权
公开(公告)号：US07424523B2
公开(公告)日：2008-09-09
申请号：US11799513
申请日：2007-05-01
申请人： Bruce Edward Stuckman , Barry James Sullivan , Wayne Robert Heinmiller , Richard Omanson , Jordan Howard Light , Robert Wesley Bossemeyer, Jr. , James Richard Morse , Kent E. Genin
发明人： Bruce Edward Stuckman , Barry James Sullivan , Wayne Robert Heinmiller , Richard Omanson , Jordan Howard Light , Robert Wesley Bossemeyer, Jr. , James Richard Morse , Kent E. Genin
IPC分类号： G06F15/16
CPC分类号： G06F3/165 , G06F3/04817 , G06F3/0482 , G06F3/04842 , G06F17/30 , G06F17/3074 , G06F17/30873 , G06Q50/20 , H04L12/1432 , H04L12/1485 , H04L67/02 , H04N21/26258 , H04N21/47202 , H04N21/4782 , H04N21/8586
摘要： A method and system for creating and navigating linear hypermedia resource programs are disclosed. The system includes a distributed hypermedia resource network having a plurality of hypermedia resources residing on one or more remote information nodes. A common remote information node is in communication with a subscriber station and the remote information nodes in the distributed network. The common remote information node contains at least one linear hypermedia resource program consisting of pre-selected media elements from one or more hypermedia resources linked with exclusive linear links, each media element in the linear program having only one forward link to the next media element. The method includes the steps of downloading and displaying a media element in the linear program and responding to user commands to download and display the next media element in the linear program.

8. 发明申请

US20070208830A1 System and method for creating and navigating a linear hypermedia resource program 有权
标题翻译：用于创建和导航线性超媒体资源程序的系统和方法
公开(公告)号：US20070208830A1
公开(公告)日：2007-09-06
申请号：US11799513
申请日：2007-05-01
申请人： Bruce Stuckman , Barry Sullivan , Wayne Heinmiller , Richard Omanson , Jordan Light , Robert Bossemeyer , James Morse , Kent Genin
发明人： Bruce Stuckman , Barry Sullivan , Wayne Heinmiller , Richard Omanson , Jordan Light , Robert Bossemeyer , James Morse , Kent Genin
IPC分类号： G06F15/16
CPC分类号： G06F3/165 , G06F3/04817 , G06F3/0482 , G06F3/04842 , G06F17/30 , G06F17/3074 , G06F17/30873 , G06Q50/20 , H04L12/1432 , H04L12/1485 , H04L67/02 , H04N21/26258 , H04N21/47202 , H04N21/4782 , H04N21/8586
摘要： A method and system for creating and navigating linear hypermedia resource programs are disclosed. The system includes a distributed hypermedia resource network having a plurality of hypermedia resources residing on one or more remote information nodes. A common remote information node is in communication with a subscriber station and the remote information nodes in the distributed network. The common remote information node contains at least one linear hypermedia resource program consisting of pre-selected media elements from one or more hypermedia resources linked with exclusive linear links, each media element in the linear program having only one forward link to the next media element. The method includes the steps of downloading and displaying a media element in the linear program and responding to user commands to download and display the next media element in the linear program.
摘要翻译：公开了一种用于创建和导航线性超媒体资源程序的方法和系统。该系统包括具有驻留在一个或多个远程信息节点上的多个超媒体资源的分布式超媒体资源网络。公共远程信息节点与用户站和分布式网络中的远程信息节点通信。公共远程信息节点包含至少一个线性超媒体资源程序，该程序由来自与专用线性链接链接的一个或多个超媒体资源的预先选择的媒体元素组成，线性节目中的每个媒体元素仅具有到下一个媒体元素的一个前向链接。该方法包括以下步骤：在线性程序中下载和显示媒体元素，并响应用户命令在线性节目中下载和显示下一个媒体元素。

9. 发明授权

US07769830B2 System and method for creating and navigating a linear hypermedia resource program 有权
标题翻译：用于创建和导航线性超媒体资源程序的系统和方法
公开(公告)号：US07769830B2
公开(公告)日：2010-08-03
申请号：US12109582
申请日：2008-04-25
申请人： Bruce Edward Stuckman , Barry James Sullivan , Wayne Robert Heinmiller , Richard Omanson , Jordan Howard Light , Robert Wesley Bossemeyer, Jr. , James Richard Morse , Kent E. Genin
发明人： Bruce Edward Stuckman , Barry James Sullivan , Wayne Robert Heinmiller , Richard Omanson , Jordan Howard Light , Robert Wesley Bossemeyer, Jr. , James Richard Morse , Kent E. Genin
IPC分类号： G06F15/16
CPC分类号： G06F3/165 , G06F3/04817 , G06F3/0482 , G06F3/04842 , G06F17/30 , G06F17/3074 , G06F17/30873 , G06Q50/20 , H04L12/1432 , H04L12/1485 , H04L67/02 , H04N21/26258 , H04N21/47202 , H04N21/4782 , H04N21/8586
摘要： A method and system for creating and navigating linear hypermedia resource programs are disclosed. The system includes a distributed hypermedia resource network having a plurality of hypermedia resources residing on one or more remote information nodes. A common remote information node is in communication with a subscriber station and the remote information nodes in the distributed network. The common remote information node contains at least one linear hypermedia resource program consisting of pre-selected media elements from one or more hypermedia resources linked with exclusive linear links, each media element in the linear program having only one forward link to the next media element. The method includes the steps of downloading and displaying a media element in the linear program and responding to user commands to download and display the next media element in the linear program.
摘要翻译：公开了一种用于创建和导航线性超媒体资源程序的方法和系统。该系统包括具有驻留在一个或多个远程信息节点上的多个超媒体资源的分布式超媒体资源网络。公共远程信息节点与用户站和分布式网络中的远程信息节点通信。公共远程信息节点包含至少一个线性超媒体资源程序，该程序由来自与专用线性链接链接的一个或多个超媒体资源的预先选择的媒体元素组成，线性节目中的每个媒体元素仅具有到下一个媒体元素的一个前向链接。该方法包括以下步骤：在线性程序中下载和显示媒体元素，并响应用户命令在线性节目中下载和显示下一个媒体元素。

10. 发明授权

US06779026B2 System and method for creating and navigating a linear hypermedia resource program 有权
标题翻译：用于创建和导航线性超媒体资源程序的系统和方法
公开(公告)号：US06779026B2
公开(公告)日：2004-08-17
申请号：US09964104
申请日：2001-09-26
申请人： Bruce Edward Stuckman , Barry James Sullivan , Wayne Robert Heinmiller , Richard Omanson , Jordan Howard Light , Robert Wesley Bossemeyer, Jr. , James Richard Morse , Kent E. Genin
发明人： Bruce Edward Stuckman , Barry James Sullivan , Wayne Robert Heinmiller , Richard Omanson , Jordan Howard Light , Robert Wesley Bossemeyer, Jr. , James Richard Morse , Kent E. Genin
IPC分类号： G06F1516
CPC分类号： G06F3/165 , G06F3/04817 , G06F3/0482 , G06F3/04842 , G06F17/30 , G06F17/3074 , G06F17/30873 , G06Q50/20 , H04L12/1432 , H04L12/1485 , H04L67/02 , H04N21/26258 , H04N21/47202 , H04N21/4782 , H04N21/8586
摘要： A method and system for creating and navigating linear hypermedia resource programs are disclosed. The system includes a distributed hypermedia resource network having a plurality of hypermedia resources residing on one or more remote information nodes. A common remote information node is in communication with a subscriber station and the remote information nodes in the distributed network. The common remote information node contains at least one linear hypermedia resource program consisting of pre-selected media elements from one or more hypermedia resources linked with exclusive linear links, each media element in the linear program having only one forward link to the next media element. The method includes the steps of downloading and displaying a media element in the linear program and responding to user commands to download and display the next media element in the linear program.
摘要翻译：公开了一种用于创建和导航线性超媒体资源程序的方法和系统。该系统包括具有驻留在一个或多个远程信息节点上的多个超媒体资源的分布式超媒体资源网络。公共远程信息节点与用户站和分布式网络中的远程信息节点通信。公共远程信息节点包含至少一个线性超媒体资源程序，该程序由来自与专用线性链接链接的一个或多个超媒体资源的预先选择的媒体元素组成，线性节目中的每个媒体元素仅具有到下一个媒体元素的一个前向链接。该方法包括以下步骤：在线性程序中下载和显示媒体元素，并响应用户命令在线性节目中下载和显示下一个媒体元素。

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