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1. 发明授权

US09292834B2 Messaging system with content-based dynamic menu generation 有权
标题翻译：基于内容的动态菜单生成的消息传递系统
公开(公告)号：US09292834B2
公开(公告)日：2016-03-22
申请号：US11346410
申请日：2006-02-02
申请人： Labhesh Patel , Sanjeev Kumar , Mukul Jain , Joseph F. Khouri
发明人： Labhesh Patel , Sanjeev Kumar , Mukul Jain , Joseph F. Khouri
IPC分类号： G06Q10/10 , H04L12/58 , H04M3/533
CPC分类号： G06Q10/107 , H04L51/066 , H04L51/36 , H04M3/53333 , H04M2203/355 , H04M2203/4509
摘要： A unified messaging system for an enterprise includes a messaging module operable to store a message sent by a first user to a second user in a first media type, and to deliver the message to the second user in either the first type or a second media type. A natural language speech parsing (NLSP) module coupled with the messaging module is operable to detect an actionable item contained within the message, the messaging module dynamically modifying a response menu to include an option corresponding to the actionable item, and then presenting the modified response menu to the second user concurrent with or following delivery of the message. It is submitted with the understanding that it will not be used to interpret or limit the scope or meaning of the claims.
摘要翻译：用于企业的统一消息系统包括消息传送模块，其可操作以将第一用户发送的消息以第一媒体类型存储到第二用户，并且以第一类型或第二媒体类型将消息传递给第二用户。与消息传递模块耦合的自然语言语音解析（NLSP）模块可操作以检测包含在消息内的可操作项目，消息传递模块动态地修改响应菜单以包括与可操作项目相对应的选项，然后呈现修改的响应到第二个用户的菜单，同时发送或在发送消息之后。提交它的理解是，它不会用于解释或限制权利要求的范围或含义。

2. 发明授权

US07847815B2 Interaction based on facial recognition of conference participants 有权
标题翻译：基于会议参与者面部识别的交互
公开(公告)号：US07847815B2
公开(公告)日：2010-12-07
申请号：US11546264
申请日：2006-10-11
申请人： Labhesh Patel , Sanjeev Kumar , Mukul Jain , Joseph F. Khouri
发明人： Labhesh Patel , Sanjeev Kumar , Mukul Jain , Joseph F. Khouri
IPC分类号： H04N7/14
CPC分类号： H04N7/15
摘要： In one embodiment, a method includes capturing a facial image of a participant to a video conference session from a video stream of the video conference session. A database containing a plurality a stored facial images is then accessed in an attempt to match the facial image with one of the stored facial images. Each stored facial image is associated with information in the database associated with a person, the information being retrieved in the event of a match. It is emphasized that this abstract is provided to comply with the rules requiring an abstract that will allow a searcher or other reader to quickly ascertain the subject matter of the technical disclosure.
摘要翻译：在一个实施例中，一种方法包括从视频会议会话的视频流捕获参加者的面部图像到视频会议会话。然后访问包含多个存储的面部图像的数据库，以尝试将面部图像与存储的面部图像之一进行匹配。每个存储的面部图像与与人相关联的数据库中的信息相关联，所述信息在匹配的情况下被检索。要强调的是，该摘要被提供以符合要求抽象的规则，允许搜索者或其他读者快速确定技术公开内容的主题。

3. 发明授权

US07606360B2 Automated system and method for handling human and caller queues 有权
标题翻译：用于处理人员和呼叫者队列的自动化系统和方法
公开(公告)号：US07606360B2
公开(公告)日：2009-10-20
申请号：US11444851
申请日：2006-05-31
申请人： Labhesh Patel , Sanjeev Kumar , Mukul Jain , Joseph F. Khouri , Shmuel Shaffer
发明人： Labhesh Patel , Sanjeev Kumar , Mukul Jain , Joseph F. Khouri , Shmuel Shaffer
IPC分类号： H04M3/00 , H04M5/00
CPC分类号： H04M3/5236 , H04M3/5238
摘要： A system for handling service requests received from end-users that include telephone callers and persons who are physically present at a branch or store. The system includes an ACD and a ticket dispenser coupled with the ACD. The ticket dispenser being operable to first dispense a ticket having an identifier to each person who requests service at the branch or store, and then electronically communicate the identifier to the ACD. The ACD includes one or more queues to order calls received from the telephone callers and identifiers. The ACD routes either a call or a person to an available agent in accordance with an algorithm. It is emphasized that this abstract is provided to comply with the rules requiring an abstract that will allow a searcher or other reader to quickly ascertain the subject matter of the technical disclosure. It is submitted with the understanding that it will not be used to interpret or limit the scope or meaning of the claims. 37 CFR 1.72(b).
摘要翻译：用于处理从最终用户接收的服务请求的系统，包括电话呼叫者和实际存在于分支机构或商店的人员。该系统包括ACD和与ACD耦合的售票机。售票机可操作以首先向在分支或存储处请求服务的每个人分配具有标识符的票，然后将该标识符电子地传达给ACD。 ACD包括一个或多个队列来订购从电话呼叫者和标识符接收的呼叫。 ACD根据算法将呼叫或个人路由到可用代理。要强调的是，该摘要被提供以符合要求抽象的规则，允许搜索者或其他读者快速确定技术公开内容的主题。提交它的理解是，它不会用于解释或限制权利要求的范围或含义。 37 CFR 1.72（b）。

4. 发明申请

US20080043968A1 Forwarding one or more preferences during call forwarding 有权
标题翻译：在呼叫转移期间转发一个或多个首选项
公开(公告)号：US20080043968A1
公开(公告)日：2008-02-21
申请号：US11497968
申请日：2006-08-02
申请人： Mukul Jain , Sanjeev Kumar , Labhesh Patel , Joseph F. Khouri
发明人： Mukul Jain , Sanjeev Kumar , Labhesh Patel , Joseph F. Khouri
IPC分类号： H04M3/42
CPC分类号： H04M3/54 , H04M3/02 , H04M3/42034 , H04M3/42051 , H04M3/42068 , H04M3/42314 , H04M7/006 , H04M19/041 , H04M2201/38
摘要： In one embodiment, a telephony system includes a memory that stores one or more call preferences of a user, and a central call routing entity that enables a user to set a call forwarding rule. In accordance with the call forwarding rule and in response to an incoming call to a first telephone device of the user, the call routing entity routing the incoming call to a second telephone device along with a message indicating that the one or more call preferences of the user are stored in the memory. The one or more call preferences are then fetched and applied at the second telephone device. It is emphasized that this abstract is provided to comply with the rules requiring an abstract that will allow a searcher or other reader to quickly ascertain the subject matter of the technical disclosure.
摘要翻译：在一个实施例中，电话系统包括存储用户的一个或多个呼叫偏好的存储器，以及允许用户设置呼叫转移规则的中央呼叫路由实体。根据呼叫转移规则并且响应于对用户的第一电话设备的呼入，呼叫路由实体将呼入呼叫路由到第二电话设备以及指示呼叫转移规则的一个或多个呼叫偏好的消息用户存储在内存中。然后在第二电话设备处获取并应用一个或多个呼叫偏好。要强调的是，该摘要被提供以符合要求抽象的规则，允许搜索者或其他读者快速确定技术公开内容的主题。

5. 发明授权

US08358763B2 Camping on a conference or telephony port 有权
标题翻译：露营在会议或电话端口
公开(公告)号：US08358763B2
公开(公告)日：2013-01-22
申请号：US11507915
申请日：2006-08-21
申请人： Labhesh Patel , Sanjeev Kumar , Mukul Jain , Joseph F. Khouri , Christopher E. Pearce
发明人： Labhesh Patel , Sanjeev Kumar , Mukul Jain , Joseph F. Khouri , Christopher E. Pearce
IPC分类号： H04M3/42
CPC分类号： H04M3/56 , H04M3/424 , H04M3/565 , H04M2201/40 , H04M2201/60 , H04M2203/651
摘要： In one embodiment, a scheduling/conferencing system provides a user with the ability to set up a camp-on request for a person invited to attend a conference session in response to one or more selections made by the user via a user interface, which may include a name of the person and a specified action to be taken when the person leaves the conference session. During the conference session, a conference port of the person is camped-on. When the person leaves the conference session and his conference port becomes free, the specified action, which includes an attempt to communicate with the person by the user, is executed. It is emphasized that this abstract is provided to comply with the rules requiring an abstract that will allow a searcher or other reader to quickly ascertain the subject matter of the technical disclosure.
摘要翻译：在一个实施例中，调度/会议系统向用户提供响应于用户经由用户界面进行的一个或多个选择来建立对被邀请参加会议会话的人的驻留请求的能力，其可以包括该人的姓名以及该人离开会议时要采取的指定行动。在会议期间，该人的会议港口停放。当该人离开会议会话并且其会议端口变得空闲时，执行包括尝试与该用户通信的指定动作。要强调的是，该摘要被提供以符合要求抽象的规则，允许搜索者或其他读者快速确定技术公开内容的主题。

6. 发明申请

US20080243386A1 Method and System for Communicating Arrival Notifications 审中-公开
标题翻译：通知到达通知的方法和系统
公开(公告)号：US20080243386A1
公开(公告)日：2008-10-02
申请号：US11691891
申请日：2007-03-27
申请人： Sanjeev Kumar , Labhesh Patel , Mukul Jain , Joseph F. Khouri
发明人： Sanjeev Kumar , Labhesh Patel , Mukul Jain , Joseph F. Khouri
IPC分类号： G08B1/00
CPC分类号： G08G1/0962
摘要： A method for communicating an arrival notification includes receiving a first destination and determining a location of the first destination. The method further includes calculating an estimated time of arrival for a mobile endpoint to arrive at the location of the first destination and sending a notification message indicating the estimated time of arrival to a communication device associated with the first destination.
摘要翻译：用于传达到达通知的方法包括接收第一目的地并确定第一目的地的位置。该方法还包括计算移动端点的估计到达时间到达第一目的地的位置，并发送指示到与第一目的地相关联的通信设备的估计到达时间的通知消息。

7. 发明申请

US20080088698A1 Interaction based on facial recognition of conference participants 有权
标题翻译：基于会议参与者面部识别的交互
公开(公告)号：US20080088698A1
公开(公告)日：2008-04-17
申请号：US11546264
申请日：2006-10-11
申请人： Labhesh Patel , Sanjeev Kumar , Mukul Jain , Joseph F. Khouri
发明人： Labhesh Patel , Sanjeev Kumar , Mukul Jain , Joseph F. Khouri
IPC分类号： H04N7/14
CPC分类号： H04N7/15
摘要： In one embodiment, a method includes capturing a facial image of a participant to a video conference session from a video stream of the video conference session. A database containing a plurality a stored facial images is then accessed in an attempt to match the facial image with one of the stored facial images. Each stored facial image is associated with information in the database associated with a person, the information being retrieved in the event of a match. It is emphasized that this abstract is provided to comply with the rules requiring an abstract that will allow a searcher or other reader to quickly ascertain the subject matter of the technical disclosure.
摘要翻译：在一个实施例中，一种方法包括从视频会议会话的视频流捕获参加者的面部图像到视频会议会话。然后访问包含多个存储的面部图像的数据库，以尝试将面部图像与存储的面部图像之一进行匹配。每个存储的面部图像与与人相关联的数据库中的信息相关联，所述信息在匹配的情况下被检索。要强调的是，该摘要被提供以符合要求抽象的规则，允许搜索者或其他读者快速确定技术公开内容的主题。

8. 发明授权

US08300627B2 Forwarding one or more preferences during call forwarding 有权
标题翻译：在呼叫转移期间转发一个或多个首选项
公开(公告)号：US08300627B2
公开(公告)日：2012-10-30
申请号：US11497968
申请日：2006-08-02
申请人： Mukul Jain , Sanjeev Kumar , Labhesh Patel , Joseph F. Khouri
发明人： Mukul Jain , Sanjeev Kumar , Labhesh Patel , Joseph F. Khouri
IPC分类号： H04L12/66
CPC分类号： H04M3/54 , H04M3/02 , H04M3/42034 , H04M3/42051 , H04M3/42068 , H04M3/42314 , H04M7/006 , H04M19/041 , H04M2201/38
摘要： In one embodiment, a telephony system includes a memory that stores one or more call preferences of a user, and a central call routing entity that enables a user to set a call forwarding rule. In accordance with the call forwarding rule and in response to an incoming call to a first telephone device of the user, the call routing entity routing the incoming call to a second telephone device along with a message indicating that the one or more call preferences of the user are stored in the memory. The one or more call preferences are then fetched and applied at the second telephone device. It is emphasized that this abstract is provided to comply with the rules requiring an abstract that will allow a searcher or other reader to quickly ascertain the subject matter of the technical disclosure.
摘要翻译：在一个实施例中，电话系统包括存储用户的一个或多个呼叫偏好的存储器，以及允许用户设置呼叫转移规则的中央呼叫路由实体。根据呼叫转移规则并且响应于对用户的第一电话设备的呼入，呼叫路由实体将呼入呼叫路由到第二电话设备以及指示呼叫转移规则的一个或多个呼叫偏好的消息用户存储在内存中。然后在第二电话设备处获取并应用一个或多个呼叫偏好。要强调的是，该摘要被提供以符合要求抽象的规则，允许搜索者或其他读者快速确定技术公开内容的主题。

9. 发明授权

US07864944B2 Optimal call speed for call center agents 有权
标题翻译：呼叫中心代理语音优化系统和方法
公开(公告)号：US07864944B2
公开(公告)日：2011-01-04
申请号：US11288574
申请日：2005-11-29
申请人： Joseph F. Khouri , Mukul Jain , Labhesh Patel , Sanjeev Kumar , Gebran George Chahrouri
发明人： Joseph F. Khouri , Mukul Jain , Labhesh Patel , Sanjeev Kumar , Gebran George Chahrouri
IPC分类号： H04M3/00
CPC分类号： H04M3/51 , H04M3/42068 , H04M3/5233 , H04M2203/2011 , H04M2203/2061
摘要： A system and method for handling a call from a caller to a call center includes an automatic call distributor (ACD) to receive the call and to route the call to an agent. A module operates to compute a rate of speech of the caller, and a display graphically displays the rate of speech of the caller to the agent during the call session. It is emphasized that this abstract is provided to comply with the rules requiring an abstract that will allow a searcher or other reader to quickly ascertain the subject matter of the technical disclosure. It is submitted with the understanding that it will not be used to interpret or limit the scope or meaning of the claims. 37 CFR 1.72(b).
摘要翻译：用于处理从呼叫者到呼叫中心的呼叫的系统和方法包括接收呼叫并将呼叫路由到代理的自动呼叫分配器（ACD）。模块用于计算呼叫者的语音速率，并且显示器在呼叫会话期间以图形方式将呼叫者的语音速率显示给代理。要强调的是，该摘要被提供以符合要求抽象的规则，允许搜索者或其他读者快速确定技术公开内容的主题。提交它的理解是，它不会用于解释或限制权利要求的范围或含义。 37 CFR 1.72（b）。

10. 发明申请

US20070280468A1 Automated system and method for handling human and caller queues 有权
标题翻译：用于处理人员和呼叫者队列的自动化系统和方法
公开(公告)号：US20070280468A1
公开(公告)日：2007-12-06
申请号：US11444851
申请日：2006-05-31
申请人： Labhesh Patel , Sanjeev Kumar , Mukul Jain , Joseph F. Khouri , Shmuel Shaffer
发明人： Labhesh Patel , Sanjeev Kumar , Mukul Jain , Joseph F. Khouri , Shmuel Shaffer
IPC分类号： H04M3/00 , H04M5/00
CPC分类号： H04M3/5236 , H04M3/5238
摘要： A system for handling service requests received from end-users that include telephone callers and persons who are physically present at a branch or store. The system includes an ACD and a ticket dispenser coupled with the ACD. The ticket dispenser being operable to first dispense a ticket having an identifier to each person who requests service at the branch or store, and then electronically communicate the identifier to the ACD. The ACD includes one or more queues to order calls received from the telephone callers and identifiers. The ACD routes either a call or a person to an available agent in accordance with an algorithm. It is emphasized that this abstract is provided to comply with the rules requiring an abstract that will allow a searcher or other reader to quickly ascertain the subject matter of the technical disclosure. It is submitted with the understanding that it will not be used to interpret or limit the scope or meaning of the claims. 37 CFR 1.72(b).
摘要翻译：用于处理从最终用户接收的服务请求的系统，包括电话呼叫者和实际存在于分支机构或商店的人员。该系统包括ACD和与ACD耦合的售票机。售票机可操作以首先向在分支或存储处请求服务的每个人分配具有标识符的票，然后将该标识符电子地传达给ACD。 ACD包括一个或多个队列来订购从电话呼叫者和标识符接收的呼叫。 ACD根据算法将呼叫或个人路由到可用代理。要强调的是，该摘要被提供以符合要求抽象的规则，允许搜索者或其他读者快速确定技术公开内容的主题。提交它的理解是，它不会用于解释或限制权利要求的范围或含义。 37 CFR 1.72（b）。

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