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1. 发明申请

US20080046230A1 RECEPTION SUPPORT SYSTEM AND PROGRAM THEREFOR 审中-公开
标题翻译：接收支持系统及其程序
公开(公告)号：US20080046230A1
公开(公告)日：2008-02-21
申请号：US11617125
申请日：2006-12-28
申请人： Kenzo HIRAIWA , Kazuhiko Nakatsu , Azusa Matsumoto , Tomohisa Misawa
发明人： Kenzo HIRAIWA , Kazuhiko Nakatsu , Azusa Matsumoto , Tomohisa Misawa
IPC分类号： G06F17/28
CPC分类号： G06F17/28
摘要： The system carries out a voice recognition process for generating a log file by converting a voice signal uttered from the client terminal and operator terminal into a text, and storing the log file in a log database by being correlated with the client terminal for detecting a presence of a point of the operator asking again in a text of the log file which is used for setting a level of each client as attribute information, followed by selecting a level based on the number of times of the operator asking again by referring to an attribute information content update database including a condition for changing the attribute information based on the detection result and updating a database recording the attribute information for each client.
摘要翻译：该系统通过将从客户终端和运营商终端发出的语音信号转换为文本来生成日志文件，并通过与用于检测存在的客户终端相关联来将日志文件存储在日志数据库中来进行语音识别处理操作人员再次请求用于将每个客户端的级别设置为属性信息的日志文件的文本，然后基于通过参考属性再次询问操作员的次数来选择一个级别信息内容更新数据库，其包括基于检测结果来改变属性信息的条件，并更新记录每个客户端的属性信息的数据库。

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